Firefox for Android Support Forum

Sometimes, Firefox 114.2.0 for Android suddenly stops rendering pages or loading new pages.

• Try to search: instantly stops loading, completely white tab, address bar content changes to search
• Try to enter an address directly: doesn’t load, completely white tab, address bar contents stay the same
• Force quitting and reloading doesn’t change anything
• Clearing cache doesn’t change anything
• Clearing data fixes the problem, at the cost of losing all home-screen customization, extensions, and search engine customization, which aren’t synced with the Firefox account

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.

Within the last couple days at least, firefox just does not load any sites on the phone. They simply show an empty page. Chrome will load the same site under the same network conditions.

I'm on Android 11, Oxygen 11.0.13.BE.89BA

Whenever I open up Firefox and enter a website or a google search nothing happens.

No loading screen, no crash, just nothing.

Uninstalling it and reinstalling it works once, but then the second time I open Firefox I'm back to the same issue.

Google Chrome works just fine, and I'm not having any issues related to data or wifi.

The browser stopped working since last week. Before when i opened the browser, i can see it loading. But nowadays, the loading is gone and only black screen is left. I cannot even access add-on. Its just loading

Periodically, the following bug occurs on different phones. I also found it in complaints on google play and I will take the text from there (you do not give a solution to the problem), but I will provide my screenshots. This is not the first time this issue has occurred, on various phones in my family. "I tried using it again, and EVERY website I try to access doesn't load. It just shows a gray screen and the lock in the URL bar is in the "connection is not secure" graphic. I can't even access about :config because it's also just a gray screen.HOWEVER, every other browser on my phone works." It helps to solve problems only by completely deleting all firefox files and then setting it up from scratch. It is unpleasant. On screenshots: the endless loading of the add-ons section and the display of any site.

Hello.

I'm facing a problem with the Firefox app in my Android phone. The problem is that the picture-in-picture mode of Firefox is not working anymore since a Firefox update was issued somewhere in April 2023.

I have always actively been using the picture-in-picture mode and I'm wondering why it is not working anymore. I have gone through the settings in my Android phone (apps section) and the Firefox settings thoroughly but I couldn't find any solution.

In my Android phone, the picture-in-picture mode for Firefox is on (meaning effective) but I couldn't find a separate picture-in-picture mode inside the Firefox app settings itself.

Could you please explain why the picture-in-picture mode is not working and is there is a method how to turn it on (effective) in my Android phone? I have Motorola Moto G100 with Android 12 version.

Thank you for answering and for giving guidance in advance.

Hello, for the past month when watching youtube through the firefox app, I am unable to use the media output feature of my phone (galaxy S21 FE) to stop/play videos. So for e.g. I used to be able to minimise the browser and listen to the audio only output. But now the audio stops when I minimise. Other applications are able to trigger the media output so that's not a problem with my phone.

Dear friends,

My mobile phone is OnePlus 8 Pro. ColorOS 13.0/Android 13. Firefox ver 111.1.1.

I like playing YouTube video in floating windows over other apps as shown in 1st pic. Therefore I can open other app on phone while still watching video.

Here is my trick: Step 1: access m.youtube.com in browser then play a video. Step 2: Tap the full screen button (the square in bottom-right corner of the video screen ). The video screen enlarges and rotates from portrait to landscape full screen mode. Step 3: Use 3-button navigation. tap 'Home' button then mobile phone go to home page with the YouTube video displaying in a small window over other apps. The browser could be firefox or chrome. Both works fine for me for years. I prefer firefox.

However since last week, I can't play this trick in firefox. Chrome still works fine.

In firefox, the weird thing happened in step 2: after tapping the full screen button, the video displayed in portrait mode. It didn't rotate to landscape full screen mode. Please refer to pic 2.

Anyone has idea how to fix this? Many many thanks!

Version 112.1.0 does not show media control when playing YouTube and stops playing in the background. For example, with DTUBE playback, media control is present and background playback works as before. I activated the "video background playback fix" add-on, but it didn't help. On iOS, the version 112.1.0 has no issue with playing in background. What is the problem with Android?

Add the Play background option to videos and audio, pre-installed in settings, as it is in the Brave browser. The current Background Video Playback add-on does not fully play all video and audio background playback features, it does not fully work. I have submitted an option request in Bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1827371

Hello, suddenly when I try Mozilla and play youtube in this favourite browser, I can t have picture and picture anymore and play a video and do other things with my Redmi 5G phone. I looked in the settings and it s set on firefox the picture and picture, but as I said now it s not working anymore

Recently, the banner that usually appears when playing a video with Firefox (such as from youtube.com) has stopped appearing. I also cannot pause or play a video by clicking the controls on my headphones, which used to work. And finally, when playing a video or song from another app (eg. Newpipe), the video on Firefox does not automatically pause, which it used to to. I've tried updating both the app and my version of Android, but neither have helped. I would add images demonstrating what the media banner used to look like, but the "Browse" button simply does not work. Please help

Hi i have the video background play fix add on for Firefox but as of the last few days it stops working after a minute or so. I'll play a youtube video and turn off my phone's screen and after a short while it will stop playing, when i switch on the screen and open the app the video will play. This seems to only be with youtube though i tried with a vimeo video and it was fine so i assume this issue is only with youtube on firefox

issue information: Title: The preview of the scanning interface appears stretched when entering Firefox in landscape mode Package name: org.mozilla.firefox Build number/version: 109.2.0 Device, Model, Android ,OS: OPPO (New Tablet, unreleased), Android 13.0, OS 13.1 (Huawei mate11 & Samsung S8 also have this problem) Recurrence rate: 10/10 Expected impact: All Android Tablet users will be affected.

Steps to reproduce: 【Prerequisite】Download the latest version of Firefox from the Google Play Store 【Operation steps】 1. Enter Firefox app in landscape mode 2. Click Scan from the upper right side of the input box 3. Observe the issue

Actual Result:The preview of the scanning interface appears stretched. Expected result:The preview of the scanning interface should display normally without stretched.

Analysis from our engineers: The problem will appear in landscape mode, and the app needs to correctly obtain the current orientation of the system and configure a suitable resolution. Physical size:2000x2800 Physical density:400

Log link: attached phenomenon video & log: https://drive.google.com/drive/folders/1cnFMNnDu-gukKqcr-Lq9d51nk1K7aL4l?usp=share_link

Recently when watching a video, or just viewing a web feed, and turning my Galaxy Note 20 Ultra to landscape view, a white screen appears and can not see anything else.

I cannot upload any file on any website I delete nightly Firefox and download it again Nothing has changed. I give it promise now i try to upload image and the pictures dont upload This problem from last update

I pay my fees from mozile firefox but the page get refresh n fees receipt is not generated but the amount of fees will be debited from my bank account what should I do

Issue information: Title: "Media player" options in notification panel are not available when we play any YouTube video in Firefox Package name: org.mozilla.firefox Build number/Version: 106.1.0 Device, Model, Android ,OS: OPPO Reno8 Pro+，Android 13.0，OS 13.0（Pixel T devices doesn’t have this issue due to differnt UI design） Reproduce Frequency :10/10 Estimated impact: All OPPO users who use Andriod 13 devices are affected.

Reproduce steps: 【Preconditions】Download the latest version of Firefox from the Google Play Store 【Operation Steps】 Open Firefox >> open YouTube and play any video >>go to notification panel >> try to click media player and observe the phenomeno

Actual result: "Media player" options in notification panel are not available when we play any YouTube video in Firefox. Expected result:"Media player" options in notification panel should be able to click and response normally when we play any YouTube video in Firefox.

Analysis from our engineers: All OPPO T devices can reproduce, and Chrome browser doesn’t have this issue, therefore we analysis confirms that it is an application issue.

Log link: Phenomenon video&log have attached: https://drive.google.com/drive/folders/18HJJ0h3AlG-9N45petUNrN6gQ4JEcYcB?usp=share_link