Firefox for Android Support Forum

Hello,

Firefox 120 is freezing my Android 11 phone when I start typing on the search bar (weirdly it start to happens when a space is inserted). It freezes so hard that pretty much it takes 30-min to 1 hour for the phone to restart or the battery to drain.

Reverting to 119.1.1 solves the problem immediately.

My guess would be that maybe the search bar or the suggestion related code introduced something weird, as I do have a lot of bookmarks. Nevertheless, it's definitely a new issue (been using Firefox mobile since first day around 2010) and introduced in 120.0.

Since the phone is hard freezing, I can't even connect in ADB and try to see any message hinting at what's wrong. If there's a crash trace maybe some info could be dug there.

Thanks in advance for the help!

Hi. Around the last few days of July the videos on Youtube started freezing like when they stop playing to load, except it never stops loading and continue the video. When I skip ahead it plays for a few seconds and then stops again. I tried playing videos on other sites, and the same thing happens. The Youtube app works perfectly, and so does the Netflix app and the Chrome app - so I know it's a problem particular to the Firefox app. I removed most of my add-ons to test and it didn't help (the only ones I didn't remove are the uBlock Origin and the Search by Image ones). Also tried uninstalling and installing the app again, but no dice. Any idea how I can fix that?

On various sites, e.g. DuckDuckGo search results, parts of the text are missing. Sometimes it's one or more complete lines, sometimes it's part of the line (left, right, middle, upper, lower part). It looks like rectangles in background colour hide the text. Zooming changes the affected zones and generally makes more an more text visible again. Selecting the missing text also makes it visible. This happens on only one device. Complete deinstallation and reinstallation of Firefox for Android didn't help.

Video playback initially works, until suddenly it doesn't; no new videos will work, and videos that previously played in the same browsing session will stop working. Easy to reproduce on Reddit by browsing any video-heavy subreddit. Leaving a broken video in a tab seems to infect the rest of the browser across websites; if a broken video from site A is open in another tab, videos on site B won't play.

Sometimes quitting and restarting Firefox is enough to temporarily get video playback working again; sometimes I have to manually clear the browser cache; at least once I've had to reboot my phone.

Screen recording with symptoms: https://youtu.be/5O6FOax7ozA

Device is a Sony Xperia I V

For the past few weeks builds, downloading image from any website is weirdly triggering a crash of com.android.phone due to which mobile network is lost as well. Using Samsung Galaxy Note9.

I noticed that on a regular basis, Firefox Android slows down dramatically after 1 or 2 hours of browsing. The only fix of the problem is to force stop the browser and launch it again. This happens consistently as well after disabling extentions. Firefox is updated to the latest version, 110.

Hi,

Since update to Firefox for Android v114.1.1 I'm unable to:

1. Open any webpage, either by typing the URL or selecting something from bookmarks/homepage. Even the tabs which were previously loaded are shown as blank screen

1. Sync tabs or Access Firefox account. Because I had lots of tabs opened I tried to sync tabs to my desktop Firefox browser using Firefox account, nothing happens when I click on sync

Refer to screenshot attached for build number and other development and release details.

The historic opened tabs are critical for me so I don't have the option to delete the app and install again. Though I tried to clear cache from Android settings but that didn't help either.

About Firefox -> Crashes tab is showing some crash details that is also attached in the post.

Keep seeing a bug where tabs that were kept open but are not active, upon reopening do a full reload, and then take a long time to load often failing to load at all after a timeout.

video recording

Ever tried to download a file through firefox and then pause it to resume it after sometime and end up having the rest of the file being downloaded in an instant but upon opening realise the file has been corrupted. I am facing this issue like so frequently it has become like a norm that pausing a downloading file will give a corrupted one for sure. And please note that other browsers don't reproduce the issue infact the links are pause supported in all aspects

After updating Firefox for Android, my phone started rebooting after downloading any file. This makes it very difficult to use the browser and I had to use Chrome temporarily. The Crashes tab in About Firefox is empty. I tried to collect a logcat and uploaded it to Google Drive (maybe this will help somehow.): https://drive.google.com/file/d/1kmdS5rTH3r0u09KLxeUDeY5U8r5xiEK1/view?usp=sharing. I hope this information is helpful in solving the problem.

Happening on all platforms that I checked, from Youtube to Kick and several others. Basically the video just keeps on trying to load forever but never does, same behavior on all sites. Chrome is loading videos fine, other devices with Firefox are also fine.

Been using Firefox on Android for years with no problems. Wondering if this is my problem and I need to troubleshoot or if others are having the same issue, in which case I can just wait for Mozilla to roll up some update fixing it. All I did up to now is disable add-ons but the problem persists. I'll do a fresh install if I really have to but I'll wait for a response here first to make sure. Cheers.

I search for "desktop" and it returns "Web pages" "page" along with desktop. None of the 81 results answer the query, "what is the desktop site?" in settings. Why? Why return random words? Why don't Boolean operators work? Please tell me the trick to searching, it's becoming a daily routine.

I am not able to play any video or see any GIF properly. They all appear to be very much zoomed in and cropped. I was able to view all videos perfectly so far. This problem has come in recent updates only.

Hi,

We use about ten Android tablets running Firefox in our shop for our employees to enter on a webpage daily some informations. Tablets are programmed to keep display active 24h/7d, firefox is pinned so the app stay opened and users don't go to other app. The extension LeechBlock NG prevent users from accessing other webistes. Everything work well except on mondays morning.

Without fault first person to try to connect on the website will see the app crash to the desktop. Since the app is pinned user will have to wait for a supervisor to come in and unpin the crashed (and invisible) app, re-launch it and pin it. Then it will work all week without issue as long as the tablet is used at least once a day. We recently added a new tablet which is used less than others and that one does crash during the week but never twice in same day. Here's the crash report that we have (I checked multiples tablets and they all share the same crash code):

99526033-8b07-4d48-9ea2-bf4b81157f56 mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)

mozilla.appservices.places.uniffi.PlacesApiException$UnexpectedPlacesException: reason=Invalid metadata observation: Observed view time is invalid (too long)

at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:21)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.read(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverter$DefaultImpls.liftFromRustBuffer(places.kt:13)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.liftFromRustBuffer(places.kt:6)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:2)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.liftFromRustBuffer(places.kt:1)
at mozilla.appservices.places.uniffi.FfiConverterRustBuffer$DefaultImpls.lift(places.kt:7)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:3)
at mozilla.appservices.places.uniffi.FfiConverterTypePlacesApiError.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:2)
at mozilla.appservices.places.uniffi.PlacesApiException$ErrorHandler.lift(places.kt:1)
at mozilla.appservices.places.uniffi.PlacesConnection.noteHistoryMetadataObservation(places.kt:162)
at mozilla.appservices.places.PlacesWriterConnection.noteHistoryMetadataObservation(PlacesConnection.kt:19)
at mozilla.components.browser.storage.sync.PlacesHistoryStorage$noteHistoryMetadataObservation$2.invokeSuspend(PlacesHistoryStorage.kt:63)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:9)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:923)
Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@57af652, java.util.concurrent.Executors$FinalizableDelegatedExecutorService@1d40d23]

Wondering if someone can help me decypher this to fix/prevent it. Is it the extension or browser itself that cause the crash if the page hasn't changed long enough? Thanks for suggestions (I will not consider "have you tried without the extension" as a valid suggestion)

Hello!

The problem is I'm getting the "Unexpected response from server" message when trying to open any web page. Could you try to solve this without me updating the android version? My phone is not new and quick in the terms of performance so I do not update the OC. Please find the error examples, broeser version and my phone's system info attached in a form of screenshots.

Thank you Regards, Denis

I installed the "Google" app and the "Firefox" app. When I used the "Google" app to search for images, I found that I couldn't open the searched websites. I tried to use the Samsung browser or Chrome browser and did not have this problem. I think this is a Firefox bug.I recorded the bug and uploaded it to Google Drive.The link address is https://drive.google.com/file/d/11k5DMzshHkYvvGGD4MpgqrlSRcQnkiGH/view?usp=drivesdk

Just a white screen today.

• Restarting device didn't help
• Settings > Apps > Firefox Nightly > Force stop didn't help

Android has an option to clear a cache, but I don't know whether that is safe. Would prefer not to clear data if possible to avoid.