Firefox for Android Support Forum

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?"

I have noticed that for the past several months Firefox for Android begins draining my battery after being installed for around 2 weeks. I'm using a Google Pixel 7 (128GB) running Android 14 (AP1A.240405.002) in the UK.

At first, I thought this was being caused by an add-on, so I reinstalled without add-ons and slowly started enabling them day by day until I caught the culprit (which if I recall correctly was Dark Reader). However, even after I disabled the Dark Reader add-on the problem persisted, and no matter how many times I uninstalled and reinstalled the app, the background battery drain issues would eventually come back after ~2 weeks of being installed.

At present I have only three add-ons enabled in the browser: ClearURLs, Decentraleyes, and uBlock Origin. I have used these add-ons in the browser for years without any issues.

It's now got the point where I am so fed up with this issue and the need to constantly reinstall that I will be using a different browser for the time being until this is fixed. I really want to use Firefox as I use it on all my other devices, but this is too much of an issue for me to ignore.

I've included screenshots of my phone's battery consumption whilst I'm asleep, and whilst I'm watching Youtube on my TV over lunch. Both of these are times I'm not using Firefox.

Any help on this issue would be greatly appreciated.

I use corporation's websites to find its workers phone numbers. Websites for all regions around the country have the same layout but sometimes frames with names, adress and phone numbers are individualy designed.

I use mobile browser on Galaxy S series smartphones. When I mark phone number it is not recognized by any dialer. When I try the same on other browser i.ex. Brave it recognize it without any problems. No matter how web frame is designed.

I guess this is an issue for Mozilla developers to check out. Personally I dont see any custom settings to change it.

Triggered usually by any Website with a (google) map.

   Chrome on Android 13 on the Oukitel RT5 displays these Websites properly.

'Split Screen' functionality & gestures useless. The appear they might work until finger contact with the touchscreen is discontinued, then every attempt rebounds to half the screen still black.

  The only 'way out' of 'split' screen is to exit FF.

There appears no way to 'disable' Android's split-screen functionality

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Using Firefox mobile for android and GBoard.

I've selected Firefox as my auto fill service.

A few official apps (at least one banking app, for example) that I've downloaded from the play store that report the following after I unlock and select the correct password:

"Firefox could not verify the authenticity of the application. Do you want to proceed with autofilling the selected credentials."

I can't seem to find any other report of this error so I'm curious what's going on.

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Android Mobile phone

Firefox rejects ALL service requests. Left on address line is a "human being symbol" with red backslash bar over it. How to recover?

(When problem appeared I have not touched any settings. Phone power off/on does not help.)

The google.com on Firefox on android is not working it displays a white screen each time I open Google.com

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader has in its roughly 2.5 hours. Is there a way that can be brought to heel a bit?

Hello,

I've recently began to experience some pretty nasty behavior of firefox on android. After some time of using the browser (with closing the app in between), The screen starts to flicker (on every website) and the app becomes unusable. I have to force stop the app for it to work for a while again, until it starts flickering again. I have few theories myself (Something wrong with the web-engine, or garbage collector perhaps?) but I don't know how true they are. I did recently update to Android 14 and didn't see this behavior beforehand. I can't show a demonstration because I can't attach video's. Can I post a link to a video?

I get a blank white screen when I access https://www.google.com on Firefox for Android Started about 1 hour ago

Switch to a different connection - error still occurs Switch from Firefox to Firefox Focus - error still occurs Clearing cache and cookies - error still occurs

Going to https://one.google.com works Typing in the search bar and viewing the search results works Accessing all other URLs works

Accessing https://www.google.com on Chrome works

How do I resolve the issue?

For some reason, when I open a link on another app, the browser just stays on a blank screen. The loading bar doesn't even appear. I tried to do Open in Firefox, but it does the same thing, and it even makes it so any time I try to go to another tab or try to go to a different website immediately after, it gets stuck on the blank screen as well. I had to force close the app and reopen it to fix it. I don't know if it's a firewall issue or incompatibility.

Every tab I open just shows a black screen—new tabs, old tabs, tabs I've hit refresh on... Uninstalling and reinstalling usually fixes it, but I've had to do this multiple times and I'm getting tired of having to resign-in to everything and reinstall any add-ons.

Enhanced Tracking Protection is "Standard" and the add-ons page won't load, so I have to go by memory and say I just have UBlock Origin.

No websites load anymore. Or rather, it doesn't try to load any websites. Any website or search term that I enter and the content display is just black. Close and reopen doesn't help. It's literally unusable since a week or more back. I might try resetting but I really shouldn't have to, and there is nothing to say this won't happen again.

See attachment, this is what every website looks like for me.

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly go fullscreen now. When I tap the fullscreen button, the video moves to the center of the screen but stays in portrait orientation, which is obviously not what I want. In addition, picture-in-picture is not working at all, and the notification control panel (that lets you pause and play minimized videos from the notification) is not appearing even though notifications are not disabled for Firefox. Videos still play, but almost none of the features for them are working. What is going on? Can anyone help?

I can't get any sites to load in my Firefox app since the update to 114.2. I have cleared my cache, forced a stop, and done everything else that's ever worked in the past short of uninstalling and reinstalling. It looks like 114.2 was supposed to fix this issue in older versions, but I'm still having issues.