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  • Archived

same virus is back

I think the virus is back, it interferesbwhen typing, it's stopping my smaller antivirusles from working properly, it keeps turning the VPN off, it's blocking my internal… (read more)

I think the virus is back, it interferesbwhen typing, it's stopping my smaller antivirusles from working properly, it keeps turning the VPN off, it's blocking my internal and using my pin card! And I'm blocked from my Amazon account because chrome went to buy something! I've had this virus before so you must have a report number about it, it's very clever but I'm fed up fighting it now, been going on for months and theres nothing wrong with my phone, but starting to think about getting another, this annoys me every day!

Asked by Steve 7 months ago

Last reply by Paul 3 months ago

  • Archived

Tabs load as blank page

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to loa… (read more)

Firefox Beta for Android frequently loads webpages as a blank black or grey page. Reloading the tab does nothing - only closing it and reopening it allows the page to load as expected.

I'm a big fan of Firefox and have been using it as my main browser for years, but this issue happens so often that I'm considering moving over to Samsung Internet when on mobile.

P.S. I know it isn't an addon issue as this still happens when all extensions are disabled.

I'm using a Galaxy 21FE on Android 13. Tracking protection is set to default. HTTPS only mode is enabled.

Asked by grey 8 months ago

Last reply by Paul 8 months ago

  • Archived

Firefox Account Recovery

My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn… (read more)

My phone was in middle of crashing so I got a back up plan with Goog one , however they lost almost everything. Lost passwords etc. Had to reset my Firefox password, didn't have my account recovery key before, lost with Goog, now I have found my Account Recovery key returned, couldn't find anywhere in my account that shows where to enter the Key to recover saved data in Firefox, clicked on forgot password after trying my real password to no avail. Where do I enter recovery key. Email I got MozillaFirefox only said I can now use Mozzila Support said nothing about account recovery. Thank you

Asked by Douglas Selland 8 months ago

Last reply by Paul 8 months ago

  • Archived

pixelated graphics while multi-media consumption

I'm getting pixelated screen on firefox Android when I interact or tap my phone screen. First I thought this was phone issue but I tried three other browsers and it didn'… (read more)

I'm getting pixelated screen on firefox Android when I interact or tap my phone screen. First I thought this was phone issue but I tried three other browsers and it didn't happen.Green pixels surrounding texts and shapes. It's been really annoying.dont know how to solve it.

Asked by psc0032 7 months ago

Last reply by psc0032 7 months ago

  • Archived

App Crashing Problem

Dear Concern, Suddenly I Found Crashing Problem In Fire Fox New Updated Version. When I Try to Save Any Image Or Download Any File From it’s show A Crashing Problem. I… (read more)

Dear Concern, Suddenly I Found Crashing Problem In Fire Fox New Updated Version. When I Try to Save Any Image Or Download Any File From it’s show A Crashing Problem. I attached A Photo Of This Crashing Problem. Sir Please Fix The Problem As Soon As Possible. Thank You.

Asked by Shihab Rahman 8 months ago

Last reply by Paul 8 months ago

  • Archived

Firefox on Samsung flow on HP PC screen

Firefox for Android is non-responsive on my Samsung flow HP PC screen. Please advise. All other browsers are responsive. Love Firefox thou, but can't use it on my PC (… (read more)

Firefox for Android is non-responsive on my Samsung flow HP PC screen. Please advise. All other browsers are responsive. Love Firefox thou, but can't use it on my PC (Samsung flow screen on the HP PC.)

Asked by Spanish Eyes 8 months ago

Last reply by Paul 5 months ago

  • Archived

while downloading file/files my mobile signal get disappears for few seconds

Hi Mozilla team. There is some problem with downloading, since few weeks when I use Firefox for download any file/files my mobile signal gets dissappears, for few seconds… (read more)

Hi Mozilla team. There is some problem with downloading, since few weeks when I use Firefox for download any file/files my mobile signal gets dissappears, for few seconds. Due to that my call gets drop too. This is very serious issue. I tried every possible way to fix this, so I reinstall Firefox but I'm still facing the same problem.

Asked by Ritik 7 months ago

Last reply by Paul 7 months ago

  • Solved
  • Archived

quit feature not shown on Firefox android

Good morning. I use Firefox in my pc as well as my cell phone. The android version had a quit feature at the bottom to close and exit the browser but it is not showing af… (read more)

Good morning. I use Firefox in my pc as well as my cell phone. The android version had a quit feature at the bottom to close and exit the browser but it is not showing after updates. Where can I find it?

Thanks.

Asked by Andres Fernandez 7 months ago

Answered by TyDraniu 7 months ago

  • Archived

Call button via search on google

In the past, I could search for a business and the green phone would pop up on it and I could push it and it would open in my call/dial pad. Now it won't. When you click … (read more)

In the past, I could search for a business and the green phone would pop up on it and I could push it and it would open in my call/dial pad. Now it won't. When you click on it in the android mobile version it initially seems like it wants to load but immediately stops and does nothing. Am fully updates, full permissions, and cache/cookies cleaned since this started. Is there any other settings I should be looking at?

Asked by campbell1216 7 months ago

Last reply by Paul 7 months ago

  • Archived

firefox regular and focus on android drop text

I cant use firefox regular or focus due to dropped text and missing images. It happens on all websites and on two different phones. This doesnt happen with Brave but i ab… (read more)

I cant use firefox regular or focus due to dropped text and missing images. It happens on all websites and on two different phones. This doesnt happen with Brave but i absolutely hate their ads. It has become worse over time. Attached is a screenshot of weather.gov, which never loads correctly. You can see- oh shit, its happening here- icant see what im typing!

Asked by mfacct 8 months ago

Last reply by Paul 8 months ago

  • Archived

lock and unlock on my email

I am seeing a locked Firefox when I am using my email. I am unable to remove it or unlock it. I cannot use auto fill now ..on my android phone while using my email. I don… (read more)

I am seeing a locked Firefox when I am using my email. I am unable to remove it or unlock it. I cannot use auto fill now ..on my android phone while using my email. I don't understand Mozilla configure!!! Phone is [telephone number] Email.. [email address] Please help.

Asked by Elaine Stewart 8 months ago

Last reply by Paul 8 months ago