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Bookmarks and basically all data gone after an update

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to upda… (read more)

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to update the app because it was quite some time ago since I last updated it.

But right after the update, everything's gone: bookmarks, history, tabs. I was brought to a getting started page like I never installed firefox. I checked the bookmarks/history options but nothing was there. Shouldn't the app preserve its existing data even after an update? Any help will be greatly appreciated. Thanks.

Asked by Ryan McK 7 months ago

Answered by Paul 7 months ago

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Is there some place from which to download Firefox without having a google account?

We cannot get a google account because our landline neither sends nor receives text messages. We are in process of setting up and testing a cell phone, and would like to… (read more)

We cannot get a google account because our landline neither sends nor receives text messages. We are in process of setting up and testing a cell phone, and would like to load Firefox for Android as the browser. We cannot download from google play because google demands to send a text-message "verification" code. We note, thankfully, that Mozilla does not (stupidly) do likewise to set up a Firefox account.

Asked by RHVF1 1 year ago

Answered by Paul 1 year ago

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Start at the Top Level

More a Concern or Desire than a question. Very common these days (2023) are device types - PCs, Cell Phones, etc. Firefox browser is available to (my main interest) Wind… (read more)

More a Concern or Desire than a question.

Very common these days (2023) are device types - PCs, Cell Phones, etc. Firefox browser is available to (my main interest) Windows PCs and Android Cell Phone. Then their OS, versions, etc. All have many differences so establishing these differences in the beginning of questios and explainations are critical to the assumptions going forward in support.

The moz://a Support (most support forums) overlook this vital step before delving down into the myriad of complex and different option settings and discussions. I'm no professional but am confident that instruction details are likely very specific to the different device/OS, versions, Platforms, etc. That said I am very frustrated to the lack of a definite starting point for research as most if not all that information is useless to ones specific needs.

Hope you can take this to Hart and consider adjusting the Top Level Titles and/or providing Option Filters to better guide users to their specific needs.

A little different but related, in the old DOS days the c:\\ path format was a very useful practice to provide an orientation of where you are logically. It even accommodates a backward or higher level logic projection up into the internet or devices. I'm only amateur in the full understanding but am fairly certain of its existence. These no nonsense logical establishments go a long way in understanding & conveying complex theory. STANDARDS.

Thank you. Rod

Asked by rmynatt 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

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Downloading PDF files.

Recent update causes all pdf links to be opened in Firefox on Android with no option to download, and no setting to choose a default behavior. They're was another person … (read more)

Recent update causes all pdf links to be opened in Firefox on Android with no option to download, and no setting to choose a default behavior. They're was another person who asked a similar question and was told to use the "Share" option and then "Save as PDF" - this doesn't work. Another advise given was long-pressing on the PDF link and choosing to save target - it won't work when I am pasting the pdf link into the address bar, which is how I do it primarily. I'm stuck using the Open in External App, which opens the pdf in Google drive, then having the option of saving the file. So many unnecessary steps. Please fix.

Asked by dlukian 1 year ago

Answered by Paul 1 year ago

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Sync Firefox on your phone or tablet

I'm trying to sync my bookmarks from Firefox mobile (Android) to my laptop (Dell) for the first time but there's no "Sync and save data" option under the dot menu on my p… (read more)

I'm trying to sync my bookmarks from Firefox mobile (Android) to my laptop (Dell) for the first time but there's no "Sync and save data" option under the dot menu on my phone nor is there any equivalent that I can find. How do I proceed?

Asked by asloane1412 1 year ago

Answered by asloane1412 1 year ago

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having trouble with the tab syncing between chrome and Firefox mobile

I am trying to move all the synced tabs brought in from android chrome and Firefox pc into the current active tabs I have on Firefox android. I've only been able to get … (read more)

I am trying to move all the synced tabs brought in from android chrome and Firefox pc into the current active tabs I have on Firefox android.

I've only been able to get 1 at a time to move over, but I have well over a hundred open in putting the two other browsers together..

Everything I've been able to look up about it only deals either the syncing part.


And, is there a way to have am active sync? As in, I open a tab in Firefox on laptop, it opens that tab on my Firefox mobile? And vice versa.

Asked by Katerpie 7 months ago

Answered by Katerpie 5 months ago

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Failed to install Add-ons

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Pleas… (read more)

Hi, I just installed Firefox on my phone but I can't download add-ons (see attachments). My connection is fine, I tried disabling the VPN, but it's still the same. Please help. Thank you

Firefox 103.2.0 (Build #2015895963) Device: POCO F2 Pro

Asked by Rezz 1 year ago

Answered by Rezz 1 year ago

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XDA-dev URLs open in the wrong app

When I have "Open links in apps" turned on, for some reason all links to xda-developers.com URLs are directed to the Nextcloud app — which obviously doesn't know what to … (read more)

When I have "Open links in apps" turned on, for some reason all links to xda-developers.com URLs are directed to the Nextcloud app — which obviously doesn't know what to do with them.

I enjoy the "open in app" feature but this is frustrating. I checked in the app information settings that the Nextcloud app doesn't open any URLs by default, and certainly not specific to xda-dev...?

Asked by Haverholm 1 year ago

Answered by Haverholm 1 year ago

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Autoplay Next Video when minimized

I am using the video background fix addon but whenever i minimize firefox, it will play the current video untill the end and will not autoplay the next one. I have to bri… (read more)

I am using the video background fix addon but whenever i minimize firefox, it will play the current video untill the end and will not autoplay the next one. I have to bring forefox to the screen again and then it starts the video.

On my much older Android device, i am using the same setup and have no problem with autoplaying the next video, even when firefox is minimized. Any suggestions?

Asked by milanik90 1 year ago

Answered by milanik90 1 year ago

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Bookmarks not migrated to new phone after using "copy apps & data"

Hey, I had to replace my Android phone and send the old one in. I had the google cloud backup activated + used the transfer data and apps function when migrating (Androi… (read more)

Hey,

I had to replace my Android phone and send the old one in. I had the google cloud backup activated + used the transfer data and apps function when migrating (Android to Android). However, it seems like my bookmarks are gone, I guess there is no way to get them back. Is this correct behavior?

I understand that there is Firefox sync and save feature (which I use on my personal device). However my understanding was that migrating phones with the "copy apps & data" function should migrate things seamless without having to worry about custom logins in each app. Did I do something wrong? Or is this understanding wrong? If so, would this be different in ios (this was a very painful experience that I don't want to repeat)?

Thanks for your help & sorry if this is only partially Firefox specific and partially about my general understanding.

Asked by ckdwuwdzhofigzlamo 7 months ago

Answered by Paul 7 months ago

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No mobile internet connection after latest update

Hi. I downloaded the latest issue of Firefox (104.0.1) to my mobile phone and since then I have been unable to connect to the internet via 4/5G - but it is OK using wifi.… (read more)

Hi. I downloaded the latest issue of Firefox (104.0.1) to my mobile phone and since then I have been unable to connect to the internet via 4/5G - but it is OK using wifi. This is highly annoying when I need to connect whilst out and about. Weirdly, the calculator on the phone and Samsung Notes have also disappeared and I am unable to download from the Play Store! All the usual things like rebooting, cleaning caches etc do not work. Is it possible to roll back to an earlier version? Any ideas would be useful, given the lack of phone contact available, thanks

Asked by Kev King 1 year ago

Answered by Paul 1 year ago

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how to sync

My Lenovo tablet does not show Sync in Firefox. "Tap Settings. Tap Synchronise and save your data. " Details: 107.2.0 (Build #2015918523), 1490acda7+ AC: 107.0.8, e189e… (read more)

My Lenovo tablet does not show Sync in Firefox. "Tap Settings. Tap Synchronise and save your data. " Details: 107.2.0 (Build #2015918523), 1490acda7+ AC: 107.0.8, e189e99662 GV: 107.0.1-20221128144904 AS: 94.2.2

It's time to sync to my Windows 10 computer, since that hasnt been done since I got the table last January.

Asked by rlstanfill 1 year ago

Answered by rlstanfill 1 year ago

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Bitwarden Extension

I have been unable to get the Bitwarden Extension to add to Firefox on my Android devices. I have uploaded 4 images (from Google Pixel 3s xl) showing what I have tried. … (read more)

I have been unable to get the Bitwarden Extension to add to Firefox on my Android devices. I have uploaded 4 images (from Google Pixel 3s xl) showing what I have tried.

Can you assist please with information how to get the correct file?

Asked by paulshanks48 1 year ago

Answered by paulshanks48 1 year ago

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ff android older

Hi, I'm using Linux and the distrib has inclueded ff 91.12. It has remote debugging in it. I would like to try it but I see I have to install this version of android ff … (read more)

Hi,

I'm using Linux and the distrib has inclueded ff 91.12. It has remote debugging in it. I would like to try it but I see I have to install this version of android ff to my device to work.

Where can I found safe/virus free older versions?

I have android-sdk/android studio installed to Linux and works well. Can I download ff android source somewhere or isn't it open source?

Ty

Asked by xboxplayer9889 1 year ago

Answered by Paul 1 year ago

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Firefox for Android giving CPU error on HiSilicon Kirin 710

Hello, I'm using a Huawei Nova Y70 and I cannot install Firefox, gives error with "CPU not supported". Any workaround for it? CPU: HiSilicon Kirin 710 Thanks. … (read more)

Hello,

I'm using a Huawei Nova Y70 and I cannot install Firefox, gives error with "CPU not supported".

Any workaround for it?

CPU: HiSilicon Kirin 710

Thanks.

Asked by Mihnea 1 year ago

Answered by Paul 1 year ago