• Archived

Data usage

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has … (read more)

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

Asked by 199XEN 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox 119 identify itself as version 25

Hello *, i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed My version is 119.0b3 (Buil… (read more)

Hello *,

i use Firebox on my Huawei Y6s and have oermanen problems withvlogin and captchas, because they claim, I have Firefox 25 installed

My version is

119.0b3 (Build #2015977017), c6de0a34a8+ GV: 119.0-20230929091427 AS: 119.0

And was only update 3 days ago.

Note: i have no Addons installed and about:config does not work here.

How can this be solved?

Thankyou

Asked by mma4miisu 1 year ago

Last reply by James 1 year ago

  • Archived

Mozilla issue on S24+

Hello Mozilla team. I need your help with the following: I recently upgraded my device and I got Samsung S24+. Unfortunately Mozilla is not working properly. Whenever I … (read more)

Hello Mozilla team.

I need your help with the following: I recently upgraded my device and I got Samsung S24+. Unfortunately Mozilla is not working properly. Whenever I open a new tab or open a link via my email account it is flashing constantly without being able to browse as usual.

Any help? (I have already unistalled / reinstalled the app.

Look forward to hearing from you

Kind regards

Serafeim

Asked by serafeim.antonakis 11 months ago

Last reply by Paul 11 months ago

  • Archived

Cannot upload files

Hello, I'm not able to upload files to certain websites using Firefox on Android. When selecting a file for the phone's file manager, the file upload simply not startin… (read more)

Hello,

I'm not able to upload files to certain websites using Firefox on Android.

When selecting a file for the phone's file manager, the file upload simply not starting.

However, Firefox on iOS doesn't have that issue.

Firefox version used is the latest one and it is the one from Google Play.

Tried another browser and it works great.

Guillaume

Asked by Guillaume Soucy 7 months ago

Last reply by Guillaume Soucy 5 months ago

  • Archived

Request for Assistance with Backdrop Filter and Animation Issue in Firefox

Dear Firefox Support Team, I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar… (read more)

Dear Firefox Support Team,

I am writing to seek assistance with a technical issue I've encountered while implementing a backdrop filter and animation on a navigation bar.

To provide some context, I have incorporated a backdrop filter effect on our navigation bar, accompanied by a translateX animation to reposition it smoothly. However, when testing the website in Firefox, I have noticed a noticeable choppiness in the animation performance. This issue persists on both desktop and Android devices.

To help you better understand the problem, I have included a screenshot, so you can see the issue.

I would greatly appreciate any guidance or suggestions you may have on how to address this problem and improve the performance of the backdrop filter and animation in Firefox.

For your convenience, here are the relevant links:

   Live Site URL: https://ohsorrow.me/Space-tourism-website/
   GitHub Repository: https://github.com/OhSorrow/Space-tourism-website

Your expertise and support in resolving this matter would be invaluable to our project. Thank you in advance for your time and assistance.

Sincerely, Aram

Asked by Aram 1 year ago

Last reply by Aram 1 year ago

  • Archived

Monospace fonts not displaying appropriately

I own a Samsung Galaxy Tab A8 and Samsung Galaxy A42 5G. Neither of these devices has the monospace font Courier New installed. However, when using Chrome, text boxes on … (read more)

I own a Samsung Galaxy Tab A8 and Samsung Galaxy A42 5G. Neither of these devices has the monospace font Courier New installed. However, when using Chrome, text boxes on websites that use Courier New are displayed in a different monospace font (which I've been unable to identify). On Firefox, they are not. This breaks the appearance of some websites which rely on text being monospaced but don't include "monospace" in their CSS font family.

Image 1: Screenshot of a website that uses Courier New, as it appears on desktop (both Firefox and Chrome). Image 2: A snippet of the CSS used in that website, showing that the font family is "courier new,courier" and does not include "monospace". Image 3: The same website using Chrome on mobile (on both the phone and the tablet). The font is distinctly not Courier New (or Courier), but is still monospaced, salvaging at least that aspect of the text. Image 4: The same website using Firefox on mobile (on both the phone and the tablet). This displays a non-monospaced font.

The obvious fix is to simply install Courier New on the phone and tablet, which I'm working on doing (update: this is much harder than it should be). However, I think Chrome displaying a different monospaced font when the requested monospaced font is unavailable is a good user experience feature, and would like to see it mirrored in Firefox.

Asked by Jacob Elafandi 1 year ago

Last reply by Jacob Elafandi 1 year ago

  • Archived

Video Features Not Working (Fullscreen, picture in picture, notification panel control)

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly… (read more)

I have the latest version of Android 13 and Firefox up to date on my phone, but there's been some weird behavior when playing videos as of late. Videos refuse to properly go fullscreen now. When I tap the fullscreen button, the video moves to the center of the screen but stays in portrait orientation, which is obviously not what I want. In addition, picture-in-picture is not working at all, and the notification control panel (that lets you pause and play minimized videos from the notification) is not appearing even though notifications are not disabled for Firefox. Videos still play, but almost none of the features for them are working. What is going on? Can anyone help?

Asked by Emerson 1 year ago

Last reply by gokay_ozakturk 1 year ago

  • Archived

Power Draw

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader h… (read more)

The power draw can be heinous. In 37 minutes of use so far for this full charging cycle, it has used 5 times the power (measured by Android's battery page) as RedReader has in its roughly 2.5 hours. Is there a way that can be brought to heel a bit?

Asked by Xana452 1 year ago

Last reply by jeffrey johns 1 year ago

  • Archived

Firefox Not Opening Mail App with Mailto Link

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailt… (read more)

Firefox browser on Android is not opening mail apps when clicking Mailto link. Screen goes blank. No action. Firefox laptop browser works fine, opens mail app when Mailto link is clicked. Picture shows "President" highlighted in orange...this means the link was clicked but the browser didnt execute the send email command, so no mail apps opened. Used Chrome on this link and it opened a window with several mail app options.

Asked by weetie99 1 year ago

Last reply by weetie99 1 year ago

Firefox android Xiaomi redmi 9

Hi ! When watching a feed where there are videos and pictures, the scrolling slows down and the picture jerks In all other applications and browsers everything is ok… (read more)

Hi ! When watching a feed where there are videos and pictures, the scrolling slows down and the picture jerks In all other applications and browsers everything is ok what can be done Thank you

Asked by Dimon 2 months ago

Last reply by Dimon 2 months ago

  • Archived

Media decoding issues

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audi… (read more)

After connecting a bluetooth headset and using Firefox (115.0a1 (Build #2015950435), 1d9511bcc3 + this version so far) to play online video is obviously lagging, not audio and video is not synchronized, is to play a moment to get stuck in a frame like this. My own troubleshooting revealed a problem with Firefox and the encoding format selected for the headset. Currently 1 the problem is only in bluetooth audio encoder selection acc (lhdc also have the problem but the symptoms are not as serious as aac) and triggered in firefox, other browsers can not be reproduced, test redmi k40 and xiaomi 13p also can not be reproduced. 2 after the screen recording is turned on, the problem is obviously lagging. 2 The problem disappeared after turning on screen recording, the screen recording parameter is 1280x720@60 at 32mbps, and the audio source is recorded in the system. Play the video first and then open the screen recording lag disappeared, first start screen recording after playing the video lag does not appear. And no matter what kind of situation screen recording stops lag recovery.

Asked by lank 1 year ago

Last reply by lank 1 year ago

  • Archived

Can't upload images

A recent update has broken the ability to upload images. I am on a Pixel 7. Firefox has full rights. I tried clearing cache. It is not a particular website. This one for … (read more)

A recent update has broken the ability to upload images. I am on a Pixel 7. Firefox has full rights. I tried clearing cache. It is not a particular website. This one for instance, allows the option of uploading images to attach.to my question and it doesn't work. Hoping someone has a fix so I can keep using the browser.

Asked by mlangford2 6 months ago

Last reply by mlangford2 6 months ago

MAJOR FIREFOX MOBILE BUG

Browsing on firefox mobil gets very hot and laggy super quickly, brosing shouldn't be a heavy workload, but only in firefox my phone heats up and get lag super quickly un… (read more)

Browsing on firefox mobil gets very hot and laggy super quickly, brosing shouldn't be a heavy workload, but only in firefox my phone heats up and get lag super quickly until it became unbearable in terms of lag and temperature, after some searching I found out that this was a common issue and why didn't Mozilla fix this, it's a major known issue

Asked by KingOFStrike 123 3 months ago

Last reply by KingOFStrike 123 3 months ago

  • Archived

Keyboard Won't work When Downloading Things

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar a… (read more)

When I am downloading videos, I can't use my keyboard. I can press on a space to type, like the address bar, and it'll pull it up, but then it'll kick me off of the bar and my keyboard will go down immediately. I added a picture for the bar I'm talking about. It kicks me out of anything that I can type in, but only if it's in firefox.

Asked by danielneubert990 1 year ago

Last reply by danielneubert990 1 year ago

  • Archived

Problems opening some apps when Firefox for Android is the default browser

I have a Samsung Galaxy Z Flip5 and use Firefox as my default browser (only extensions are uBlock Origin and Bitwarden); I also have DuckDuckGo running App Tracking Prote… (read more)

I have a Samsung Galaxy Z Flip5 and use Firefox as my default browser (only extensions are uBlock Origin and Bitwarden); I also have DuckDuckGo running App Tracking Protection in the background for non-browser tracking. Some apps (like Wells Fargo, but also a few others) fail to fully load when Firefox is my default -- I switch to Samsung Internet (with AdBlock) and the same apps load fine. I've tried changing Firefox from Strict to Standard Enhanced Tracking Protection. Any other recommended troubleshooting steps? Thanks so much.

Peter

Asked by peglinton 1 year ago

Last reply by peglinton 1 year ago

  • Archived

Proxy server refused connection

This situation happened after I updated to the latest version of Firefox at Play Store. Once I connect to the VPN, every website only shows this error and refuse to open … (read more)

This situation happened after I updated to the latest version of Firefox at Play Store. Once I connect to the VPN, every website only shows this error and refuse to open normally. After I uninstalled and reinstalled it, nothing changed even I also cleared the cookies and cache. And then I downloaded the extension called FoxyProxy and selected it's proxy type as system, but it showed that system settings is not supported due to Firefox limitation.

I didn't change anything, a few days ago everything went well, but it just happened suddenly without any notice. Other browsers are fine except Firefox.

Please advise. Thanks for your assistance.

Asked by e83gbv 1 year ago

Last reply by e83gbv 1 year ago