Firefox for iOS Support Forum

I checked community and tried every single suggestion like; I did disconnect all devices and reconnected desktop version first and then synced with my iOS one, didn't work for me.

I tried and did all solutions on the website like* Clicking disconnect next to all devices

• Clicking Done
• Closing Firefox
• Re-adding just the machine with the passwords

But didn’t work for me.

I’ve been using Firefox synced to my account on my iPad for a while with no problems, and only started running into this problem today. The app for the most part works normally, but when I open specifically the history tab the whole app crashes. I can still use Firefox on my android and computer completely fine, and have tried clearing some of my history using my phone, to no avail. Only the history tab does this- downloads, bookmarks, and reading list are all fine. Any advice on how to fix this?

Dears,

Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes freezing. Switching to another app on the iPad makes Firefox unfreeze. However need to use the reload function. Version Firefox 106.2 (21661) iPad Pro (11-inch) iOS 15.7 I removed Firefox, rebooted the iPad and reinstalled Firefox. That shortly seem to help, but now same issues apparent.

Thanks and best regards,

Jelle Klaas

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF or browsing an online news site with loads of ads, the whole browser just freezes up and I can’t do anything unless I force close the browser via the multitasker.

It is happening multiple times per day.

What information can I provide to you to help troubleshoot this issue?

Good afternoon, Today 11/10/2022, every time I have opened Firefox on my iPhone 12 Pro Max it crashes. So much so I have deleted and reinstalled the app 4 or 5 times and every time after I sign in and sync it starts again. My iPhone is up to date with iOS 16. I don’t know what happened or why this keeps happening. Please help?

Josh Davis

After a Firefox update the app stopped working. It crashes all the time when being open.

Firefox asks if I want to restore tabs, but no matter the answer it always crashes. I did reinstall the app on the phone - did not help.

Here is the video of two consecutive crashes: https://youtube.com/shorts/lHyN8Lq1GBY

After the most recent update to version 106.1 on my iPhone 11 iOS 15.6.1, every time I open Firefox and open a new tab the browser is unresponsive for several seconds, then slowly registers my input in the search bar, and occasionally crashes during that process. It also hangs up and crashes at random. It will no longer open links to PDF files. I love Firefox, but this is becoming unusable.

I have an iPhone 12 mini which does FaceID and does not have a fingerprint touch pad.

Firefox for iOS now is asking for fingerprint to access my passwords or my access code--but this phone has not fingerprint option. How can I get it to acept faceID instead? Why does it not *KNOW* to ask for FaceID or offer that as an option?

This is new behavior since....maybe iOS16 update?

iPhone 12mini iOS 16.0.2 Firefox 106.1 (20911) Set to autoupdate on all of these

Attempted to scroll through a folder of bookmarks (Firefox for iOS on an older iPad Pro that’s been fully updated to iOS 16.1). About halfway through the scroll, the app shuts down. Upon restart, it restores tabs, but also apparently clears cache, forcing me to re-login to accounts.

Image with error attached below.

When I press the "Home" button/icon in FFox for IOS I am getting an error message "A server with the specified hostname could not be found / NSURLErrorDomain (Try Again)".

Reliably reproducing this: - Start FFOX - press a Home page icon to access a site OR enter a URL directly in the address line. Look at one or more pages. - press FFOX Home button/icon to get back to FFOX home screen - error occurs - The URL line when the error occurs is "https://.enx".

Info: The errors just started a few days ago. I've been using FFOX for years without issue on this phone. Everything else including accessing web sites seems to be working normally. There have been no related configuration changes I am aware of There have been no IOS updates on the phone in the last couple months (auto update is off)

The url is not related to any site I've knowingly attempted to connect to. I do have the usual array of sites on my home page as icons. None of the sites iconed on the home page has been changed recently - at least for the ones I see.

Ideas? FFox related? IOS issue?

I get constant crashes on Firefox for iOS. When I posted this in a review in the app store, you asked me to post it here. This happens both on iPhone 13 Pro as well as on an iPad Pro 11" 2018.

There is no rule on when it happens. Sometimes it happens when switching tabs, sometimes when adding tabs by opening links in the background, sometimes when just reading. Firefox slows down, becomes very unresponsive and just closes. When I open it again, I get an "woops something went wrong" popup and the tabs open again. It usually goes better after reopening, so it's not related to the websites I was visiting. For your info, this is when visiting news sites (The Guardian, VRT NWS) or forums (modulargrid.net, modwiggler, gearspace) or anything else. It's becoming very unusable and hasn't gone away despite following the updates.

In the last few weeks, despite regular updates Firefox constantly crashes, freezes, or works very slowly compared to my previous experience.

What to do?

Thanks

David

For some reason, desktop FF keeps asking for syncing with mobile when I'm pretty sure it is, as I can still use some feature, though some dont work like sending tabs. So when I go to firefox on mobile, making a new tab and using the camera to scan the QR code. It doesn't work. When I tried it a few days ago, it told me something went wrong, and now it says that I'm using my iOS camera app instead of the FF app. Hopefully I explained it well.

Second message sent. On 11/12/22 I think Firefox updated to 106.0.5. Yahoo mail and Yahoo news do not work properly. Mail can not check boxes, just opens mail. Can not move to folders, etc. Yahoo news will only load one screen amount. Both work fine on Safari. Am I going to have to switch to Safari?? NEED HELP, Thank you. Email [email address]

I have been using Firefox on ios for a long time and recently have started to notice a couple of frustrating issues-

• When I try to click on the menu while the site is scrolling, the app freezes and the menu sometimes opens after several seconds.
• Refreshing the facebook page sometimes shows a login page even though I am logged in. If I just refresh the page without entry credentials, it takes me to the news feed. Happened for linkedin as well.

I’m using the latest version of the app and latest version of ios 16 Request you to please provide steps to resolve this (any settings change on phone or app)