Firefox for iOS Support Forum

Image with error attached below. FFox 107.0 (21907)

When I press the "Home" button/icon in FFox for IOS to go to the startup page I am getting an error message "The URL can't be shown / WebKitErrorDomain".

I believe this is an evolution of the error I reported here: https://support.mozilla.org/en-US/questions/1397009 However, it looks like there's been a FFox update in the last day (If I recall the version number correctly from the last one) and the error has changed.

Reliably reproducing this: - Start FFOX - press a startup page icon to access a site OR enter a URL directly in the address line. Look at one or more pages. - press FFOX "Home" button/icon to get back to FFOX startup screen - error occurs - The URL line when the error occurs is ".enx%20la%20l".

Info: I reported a very similar error here: https://support.mozilla.org/en-US/questions/1397009 about a week ago. A few days ago it cured itself. Then today it started again but with a slightly different URL and a completely different error message. However, the oddball URL tells me the two are closely related.

Recap: - I've been using FFOX for years without issue on this phone. - Everything else including accessing web sites seems to be working normally. - There have been no related configuration changes on my part since the last error but it does look like FFox has updated. I don't know how to see the version number in the previous post so I'm not sure. - There have been no IOS updates on the phone in the last couple months (auto update is off)

The TLD/url (.enx) does not appear to be a valid TLD. It's either something FFox is using internally or perhaps IOS is supplying it (seems unlikely but possible). I do have the usual array of sites on my startup page as icons. None of the sites iconed on the startup page has been changed recently.

If I close the (al)l tabs and/or instead start a new one, I get the startup screen as expected. So there are apparently no network access issues. This is 100% reliable with no delays.

This definitely looks like a BUG to me or an internal issue. Is there a better way to report a bug?

Hi

Whenever I start Firefox it crashes after 10 seconds or so. Already reinstalled the app. Very annoying! iOS version 16.1.1 Firefox version 106.2 iPhone 11

Erik

I have tried to reinstall the application, but it doesn't seem to work. Whenever I start again to sync my account in Firefox for iOS it begins to stop unexpectedly; after 2 to 3 seconds that I reopen the browser, it asks if I want to restore the previous (empty) session and then - without any input from me - it crashes again. I've tried everything, but seems that nothing works after syncronization. Present configuration: iOS 16.1.1 iPhone 13 firefox for iOS: version 107.2

The browser started continuously crashing a few days ago. When I reopen the app, a message pops up that says it crashed and wants to know if I want to reopen all of my tabs or not. The app will almost immediately crash again. Sometimes there’s enough time to hit yes or no on request to reopen the tabs. Regardless of what one is pressed, the app almost immediately crashes once more. I checked the app, and realized I was using 107.0 instead of the most current 107.2 app. I updated the app, and I made sure I was using the most current iOS as well. I’ve restarted my phone. I’ve deleted and reinstalled the app, but to no avail. Is anyone else experiencing these issues? Please help?

Hello, since the latest update, the entire app is really slow. Especially when typing in search terms into the universal browser window. I've also noticed freezing of the app which requires closing out the app and opening again to fix. I have lots of tabs I do not want to lose so deleting the app completely is not an option. Please advise. I believe this has been reported multiple times in the app store with users experiencing the same or similar issues. Thank you

11/22 Firefox crashing after recent iOS update to 12.5.6. Restarted, removed Firefox to reinstall, but I find no working version for iOS 12.5.6 for iPad Air. IPad Air = model MD789LL/B System upgraded to 12.5.6 Restarted Firefox, crashes, goes to desktop. Go to App Store but no Firefox listed for this sys version. HELP ANYONE?

I get constant crashes on Firefox for iOS. When I posted this in a review in the app store, you asked me to post it here. This happens both on iPhone 13 Pro as well as on an iPad Pro 11" 2018.

There is no rule on when it happens. Sometimes it happens when switching tabs, sometimes when adding tabs by opening links in the background, sometimes when just reading. Firefox slows down, becomes very unresponsive and just closes. When I open it again, I get an "woops something went wrong" popup and the tabs open again. It usually goes better after reopening, so it's not related to the websites I was visiting. For your info, this is when visiting news sites (The Guardian, VRT NWS) or forums (modulargrid.net, modwiggler, gearspace) or anything else. It's becoming very unusable and hasn't gone away despite following the updates.

After the most recent update to version 106.1 on my iPhone 11 iOS 15.6.1, every time I open Firefox and open a new tab the browser is unresponsive for several seconds, then slowly registers my input in the search bar, and occasionally crashes during that process. It also hangs up and crashes at random. It will no longer open links to PDF files. I love Firefox, but this is becoming unusable.

After a Firefox update the app stopped working. It crashes all the time when being open.

Firefox asks if I want to restore tabs, but no matter the answer it always crashes. I did reinstall the app on the phone - did not help.

Here is the video of two consecutive crashes: https://youtube.com/shorts/lHyN8Lq1GBY

Good afternoon, Today 11/10/2022, every time I have opened Firefox on my iPhone 12 Pro Max it crashes. So much so I have deleted and reinstalled the app 4 or 5 times and every time after I sign in and sync it starts again. My iPhone is up to date with iOS 16. I don’t know what happened or why this keeps happening. Please help?

Josh Davis

I am regularly getting crashes on Firefox When browsing using my iPhone 12 mini running on iOS 16. As soon as there is any sort of ‘heavier’ task, such as loading a PDF or browsing an online news site with loads of ads, the whole browser just freezes up and I can’t do anything unless I force close the browser via the multitasker.

It is happening multiple times per day.

What information can I provide to you to help troubleshoot this issue?

this happened only on my m1 iPad. firefox on my iPhone doesn't have this problem. 1.suddenly freezes up. need to relaunch the app. 2.sometimes lags and stutters when scrolling, switch tabs, and open settings. 3.sometimes it outright crashes after a very bad stuttering. this happened even when i only have couple of tabs opening.

i had tried everything i can think of with no success. 1.clear all browsing data. 2.delete and redownload the app(+delete firefox's folder in files app). 3.update iOS(both security patches and to next version).

the only thing i haven't tried is too factory reset the iPad. which i hope to avoid.

Dears,

Since a week of 2 Firefox freezes when I type text in the address bar. After some time the text I typed start appearing. Also websites loading are sometimes freezing. Switching to another app on the iPad makes Firefox unfreeze. However need to use the reload function. Version Firefox 106.2 (21661) iPad Pro (11-inch) iOS 15.7 I removed Firefox, rebooted the iPad and reinstalled Firefox. That shortly seem to help, but now same issues apparent.

Thanks and best regards,

Jelle Klaas

I’ve been using Firefox synced to my account on my iPad for a while with no problems, and only started running into this problem today. The app for the most part works normally, but when I open specifically the history tab the whole app crashes. I can still use Firefox on my android and computer completely fine, and have tried clearing some of my history using my phone, to no avail. Only the history tab does this- downloads, bookmarks, and reading list are all fine. Any advice on how to fix this?