Showing questions tagged: Show all questions

new computer

I have purchased a new computer and do not want to loose the info in my Mozzila account. How do I install the old account to the new computer? Old computer has windows 10… (read more)

I have purchased a new computer and do not want to loose the info in my Mozzila account. How do I install the old account to the new computer? Old computer has windows 10 os new computer has windows 11 os.

Asked by c2buggs 12 hours ago

Last reply by James 4 hours ago

Google AI Studio is not displayed correctly (Firefox 115.30.0esr 64-bit, Windows 7x64)

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it'… (read more)

Dear colleagues, please tell me what could be the reason why the Google AI Studio is not displaying correctly. The buttons are invisible, the fonts are stretched, and it's generally impossible to work (see the attached screenshot). Please refrain from giving advice like "update Windows to a newer version," as this is an old computer (its motherboard was manufactured in 2007), but it still opens most websites fine. I don't currently have access to a newer computer with Windows 10.

Asked by Marina Lumpanoff 1 week ago

Last reply by Agent virtuel 5 days ago

Gemini UI broken on Firefox

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing … (read more)

Whenever I try to access Gemini at gemini.google.com, I keep getting a plain white screen with faded, almost hard to see elements that don't do anything even when typing in the input field. (see attachment 1)

I can access Gemini at Google AI Studio (https://aistudio.google.com/) but the UI is also broken on that site, with wide fonts that overlap each other, making text hard to read (see attachment 2).

Firefox version used: 115.28.0esr (64-bit) OS: Windows 7 64-bit

Asked by coredrive2012 2 months ago

Last reply by Marina Lumpanoff 1 week ago

Issues navigating nbcnews.com web site

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. Howev… (read more)

I visit the nbcnews.com web site frequently. For the past +/- 48 hours, I have been having issues. I can open the home page and scroll from top to bottom just fine. However when I now double-clcik to open a specific article, that article page opens for about one second and is then immediately replaced with a page that says "Something Went Wrong. Access to NBC News is temporarily unavailable. The problem will be resolved as soon as possible." This happens on whatever article I select. It also happens on 2 separate computers.

I e-mailed support at NBC News. Their response was "we cannot duplicate this behavior." They suggested I try another browser. I do not use anything other than Firefox, but I found an old installed copy of Internet Explorer from... 2015. IE opened the NBC News main page and all of the sub-pages just fine.

My Firefox just updated to version 115.30.0esr X64 within the past several days. I am not certain if the NBC News issue happened as a result of that update or not. Has anyone else experienced similar difficulties with this web site or as a result of this latest update?

Asked by wdunwoody 1 week ago

Last reply by Marina Lumpanoff 1 week ago

Updated to 115.30ESR Now Today.com will not load properly.

As I said in the title, since updating, Today.Com will not load properly. Most of the page isn't loading. Typically, when I load that page, there are there are 3 horizo… (read more)

As I said in the title, since updating, Today.Com will not load properly. Most of the page isn't loading. Typically, when I load that page, there are there are 3 horizontal lines in the upper right corner that when clicked on, open a drop down menu. Since the update, I load the page, it loads correctly, then, a few secs later, most of the page disappears. So I can't access that drop down menu at all.

I am running Ublock origin as well as privacy badger.  With both extensions shut off the issue still occurs.

This is on an older W7 HP machine that I use as a media PC of sorts. Thanks

Asked by brentdanyluk2 1 week ago

Last reply by wdunwoody 1 week ago

Firefox protection, firewall & security for Windows 7 computer

Does Firefox provide firewall and/or security programs for my computer running on Windows 7? I cannot buy a new computer and want to make sure I am protected - my updates… (read more)

Does Firefox provide firewall and/or security programs for my computer running on Windows 7? I cannot buy a new computer and want to make sure I am protected - my updates are up to date and I have had faith in Firefox. Otherwise, can I use an ADD-on to do the job? Please advise. thank you very much

I have been unable to sign into my bank account online (on this computer) . Been prompted to update my browser (Chrome, Safari, Forefox, Microsoft Edge), I checked my Firefox version, says up to date. Still unable to access. Spent hours frustrated. Please help. thank you so much

Asked by fluencyassociates 2 weeks ago

Last reply by James 2 weeks ago

Chase Visa will not recognize firefox Browser on less than Windows 8.1 even though I have UPDATED!

bold text I have Windows 7 Pro, PC...Love it!....and Firefox Browser...have up dated also... Chase Visa will NOT recognize my Friefox Browser and let ME LOG IN(Nothing be… (read more)

bold text I have Windows 7 Pro, PC...Love it!....and Firefox Browser...have up dated also... Chase Visa will NOT recognize my Friefox Browser and let ME LOG IN(Nothing below an 8.1 system)

 HELP!

Asked by sharrisrose 3 weeks ago

Last reply by James 3 weeks ago