Showing questions tagged:

VPN feature seems to have disappeared?

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy setting… (read more)

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy settings either.

Solved 8 5 334

How to enable the free Firefox VPN?

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've check… (read more)

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

Solved 6 4 1391

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (read more)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 3 184

All my previous days tabs are gone and history will not allow me to restore

Hi there, I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do … (read more)

Hi there,

I woke up this morning and opened firefox. Normally it opens the days previous tabs and this morning it didn't. When I tried 'restore recent tabs' it didn't do it. When I went into history and found the previous day's back up and tried to restore it also failed. Can you help?

Best wishes, Inez

Open 2 2 102

Firefox long time loading some pages

Recently I’ve had a few Firefox problems on my W11 desktop. Sometimes when I try to load a website, nothing appears until several seconds (30 or more) have passed. During… (read more)

Recently I’ve had a few Firefox problems on my W11 desktop. Sometimes when I try to load a website, nothing appears until several seconds (30 or more) have passed. During that time, the bottom of the screen shows the message Transferring data. Then, after that long wait, very often only a top piece (1/3 to ½) of the page appears. If I wait long enough (a minute or two), the rest of the page appears. Another problem is illustrated in the two images. When I go to AARP, I get the first image. T then press the Reload button and the second image appears. This problem is fairly recent. Previously, the first image always loaded with not problem. Any ideas of what’s happening and, even more importantly, how it can be fixed? Thanks.

Solved 2 2 294

Many of my pages are not loading at all, such as Amazon.com. However, they load fine in MS Edge. What is happening?

In Firefox, a lot of my pages are not loading at all...the tab just shows that the website page is loading but it never does. The menus of the website will appear, but p… (read more)

In Firefox, a lot of my pages are not loading at all...the tab just shows that the website page is loading but it never does. The menus of the website will appear, but pages are not loading. This is not happening in MS Edge. I prefer Firefox, but lately have had to go to MS Edge to load pages. What could be happening?

Open 1

YouTube videos are choppy and drop frames in Firefox

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chr… (read more)

When I play YouTube videos in Firefox, the video stutters and drops frames, even when set to 480p. The audio continues to play normally. This issue does not happen in Chrome on the same laptop.

The problem started about a week ago. I’m using Firefox on Windows 11. Restarting Firefox did not resolve the issue. I’ve attached screenshots for reference.

Solved 2 1 286

When can I expect to use Firefox (free) VPN in my region?

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wo… (read more)

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wondering, when can we expect it to be available to the rest of the world? How is it even free with this high limit? I know the feature is new and is probably still getting tested. But I would appreciate any and all info possible. Thank you!

Solved 1 1 103