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Can't connect on FF with NordVPN

Hi, I'm on OS Windows 11 and the latest version of FF (133). I also use NordVPN; I can access the web via Edge and Chrome with VPN, but for the last month, it doesn't wo… (read more)

Hi,

I'm on OS Windows 11 and the latest version of FF (133). I also use NordVPN; I can access the web via Edge and Chrome with VPN, but for the last month, it doesn't work with FF. What could be the problem?

Asked by Bill_Blackman 2 days ago

Last reply by Bill_Blackman 37 minutes ago

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (read more)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Asked by I_Rufus 3 days ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

userChrome.css for Title Bar Broken by Latest Update

A friendly hello to whomever is kind enough to read this! Your help is greatly appreciated! The latest update caused an edit I made to my Profile's userChrome.css file t… (read more)

A friendly hello to whomever is kind enough to read this! Your help is greatly appreciated!

The latest update caused an edit I made to my Profile's userChrome.css file to be nullified. Now there's huge bar where the tabs toolbar used to be, and apparently it's not the title bar, as when I activate the title bar in "Customize Toolbar," this huge gets replaced by the actual toolbar.

I've attached my css code below for inspection. It used to work perfectly, but after the last update (133.0) it's no longer working. What can I do to fix this and have it like I had it prior to the latest update (133.0)?

userChrome.css File: `#main-window[tabsintitlebar="true"]:not([extradragspace="true"]) #TabsToolbar > .toolbar-items {

 opacity: 0;
 pointer-events: none;

}

  1. main-window:not([tabsintitlebar="true"]) #TabsToolbar {
   visibility: collapse !important;

}

  1. main-window[tabsintitlebar="true"]:not([extradragspace="true"]) #TabsToolbar .titlebar-spacer {
       border-inline-end: none;

}

/* Adding empty space for buttons */

  1. nav-bar {

margin-right:140px; }

/* 15px for dragging whole window by mouse*/

  1. titlebar {

appearance: none !important; height: 15px; }

/* Fix for main menu calling by Alt button */

  1. titlebar > #toolbar-menubar {

margin-top: 10px; }

/* Move minimize/restore/close buttons to empty space */

  1. TabsToolbar > .titlebar-buttonbox-container {

display: block; position: absolute; top: 17px; right: 1px; }

  1. sidebar-box {
 min-width: 250px !important;

}`

Asked by SynTriarch 1 day ago

Last reply by jscher2000 - Support Volunteer 5 hours ago

Sidebar extension obscured by webpage

Hello, After a combined Windows and Firefox update, my sidebar panel that I use to access my tabs and other extensions primarily sits behind the webpage itself. I can sti… (read more)

Hello, After a combined Windows and Firefox update, my sidebar panel that I use to access my tabs and other extensions primarily sits behind the webpage itself. I can still see my tab icons, and when I hover over it to expand I can see that it does in fact expand, but the information is displayed behind the current webpage. I've attached a couple images to show what I mean. In the first image it shows how it normally would look, just the tab icons. In the second it shows how it is behind the webpage. You can see the start of the tab names and at the top you can see that it's expanded, as it's covering the previous, next, refresh buttons.

The sidebar extension for the tabs is called Sidebery.

Can anyone help me fix this behavior?

Thanks.

Asked by laferty.kyle 7 hours ago

where downloads go

Suddenly Firefox is downloading my downloads to google drive. Why? I want them in my download directory, but changing the options in Settings/General/Download makes no d… (read more)

Suddenly Firefox is downloading my downloads to google drive. Why? I want them in my download directory, but changing the options in Settings/General/Download makes no difference. It is set to ask where a file should go, but does not. It is set to ask whether to open or save a file and it does not!

How can I get google drive out of this and save them to my desktop again?

Asked by Steve Ellis 22 hours ago

Last reply by markwarner22 22 hours ago

mp4 replay

I have an mp4 (h264 AAC) video of 37MB which plays acceptably from my website in Safari, Chrome and Edge, but when played in Firefox (my default browser) the sound and pi… (read more)

I have an mp4 (h264 AAC) video of 37MB which plays acceptably from my website in Safari, Chrome and Edge, but when played in Firefox (my default browser) the sound and picture synch is significantly seperated. When the video is compressed to 26MB it suffers some expected loss of sound quality but plays with near perfect lip synch. What is the issue with playback ?

Asked by wwdjw 3 days ago

Last reply by jonzn4SUSE 2 days ago

how do i permanently delete the sidebar? I have tried all solutions and now it is about 2.5cm wide, taking up a huge chunk of the screen.

How do I remove the sidebar permanently. It is now as I said above about 2.5cm wide and growing! I want it gone and none of the solutions give any idea how to do this. T… (read more)

How do I remove the sidebar permanently. It is now as I said above about 2.5cm wide and growing! I want it gone and none of the solutions give any idea how to do this. The show/hide button only made the damn thing expand!

Asked by Timtam394 1 week ago

Last reply by Timtam394 3 days ago

"Gah Your tab just crashed" After a Windows 11 updated in November 2024

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the … (read more)

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

Asked by felizald 4 days ago

Last reply by jscher2000 - Support Volunteer 4 days ago

some shades of white have purple tinge

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other… (read more)

Some shades of white have a purple tinge to them. The amazon logo, certain themes, and other websites are slightly purple. This is only an issue in firefox, not any other program or browser.

Asked by dashgayhartdata 5 months ago

Last reply by Neil 4 days ago

  • Solved

This error comes up everytime my computer turns on or wakes up

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I d… (read more)

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Asked by PhaedraFlux 6 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

Hacking using certificates. My facebook account keeps getting logged into with every security feature on max. Security key, etc

My facebook account keeps getting double logins and ip4 logins rather than ip6 addresses. I think my ex-employer has installed a certificate into firefox on my laptop. I … (read more)

My facebook account keeps getting double logins and ip4 logins rather than ip6 addresses. I think my ex-employer has installed a certificate into firefox on my laptop. I know absolutely nothing about certificates and have never knowingly installed one into my firefox web browser. But after looking I seem to have a certificate, is this certificate something that is allowing someone else access to what I view on my browser or allowing access to my cookies? Would users normally have their own firefox user certificate installed that they are unable to remove with a year on the date? I have added 2 screenshots. Hopefully someone can help Best regards David

Asked by mr watt 5 days ago

Last reply by jscher2000 - Support Volunteer 5 days ago

Firefox Crashing Frequently

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and ba… (read more)

Recently Firefox has been randomly crashing the past 3 weeks multiple times, Is anyone else having this odd issue ? I'll be watching a stream or youtube video and bam out of no where the Browser goes black for like 20 or 30 seconds then crashes. I sent in about 3 crash reports and wondering if the Firefox team is aware of this issue.

Asked by samarigil66 3 weeks ago

Last reply by samarigil66 6 days ago

Can't access Review Checker

Why is there no price tag icon for Review Checker in the search bar for Amazon and Walmart? (I am signed in to Mozilla, and I tried turning off all my adblockers and Priv… (read more)

Why is there no price tag icon for Review Checker in the search bar for Amazon and Walmart? (I am signed in to Mozilla, and I tried turning off all my adblockers and Privacy Badger.)

Thank you for your suggestions!

Asked by iFi 6 days ago

Issue: Default language.

Although listed as one of the options for default language, the current version of Firefox, which is my default browser, does not accept Brazilian Portuguese as the defa… (read more)

Although listed as one of the options for default language, the current version of Firefox, which is my default browser, does not accept Brazilian Portuguese as the default language. It only accepts the Portuguese version, from Portugal which, to me, who speak Brazilian Portuguese, with all due respect, is a pain in the butt. I have tried, dozens of times, to delete the Portuguese version and set the Brazilian version as the default language. It works until I shut down the computer. The next time I turn on the computer, to my eternal dismay, Firefox cancels my previous language setting and reverts itself to the damn Portuguese version, which I dislike to the extreme.So I am, hereby, taking the issue to you with high hopes that this abdomally be straightened out once and forever. Many heartfelt thanks and wishing you sucess. Damião

Asked by Damião Lycarião 1 week ago

Last reply by James 6 days ago

Plus sign to add more shortcuts is missing from Firefox browser home page/new tab page

Hello, An update or two (maybe more?) ago, the plus sign with which we add shortcuts to the Firefox browser home page/new tab page disappeared, so now we can no longer … (read more)

Hello,

 An update or two (maybe more?) ago, the plus sign with which we add shortcuts to the Firefox browser home page/new tab page disappeared, so now we can no longer add shortcuts on the home page/new tab page.  Please help.  I am running Firefox Version 129.0.2 (64-bit) on a Windows 11 Pro 64-bit if that makes any difference.  Thanks.

Asked by Wonder Woman 3 months ago

Last reply by markojotic 1 week ago

Profile Switcher no Longer Available

Hi everyone, Prior to the release of Firefox Desktop 133.0, which I believe came out today on 11/26, I was using the profile switcher that was in the Firefox application… (read more)

Hi everyone,

Prior to the release of Firefox Desktop 133.0, which I believe came out today on 11/26, I was using the profile switcher that was in the Firefox application menu. I had all my profiles created in about:profiles and I had browser.profiles.enabled set to true. This allowed me to easily switch between profiles by pressing the hamburger button in the top right. However, it is no longer appears for me after the latest Firefox update. I'm not exactly sure if I'm missing something, or if this was intended as I know the profile switcher was a work in progress feature.

This reddit post shows what the feature looked like. I will also attach the images.

If anyone would know why this no longer appears to be working, or how to fix it I would greatly appreciate it. I know I can just use about:profiles or some other alternative, but I found this to be the most convenient.

Asked by omrr 1 week ago

  • Solved

Disappearing Bookmarks Sidebar

Everytime I load Firefox the bookmarks sidebar is not shown. Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for … (read more)

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

Asked by IanM 5 months ago

Answered by IanM 1 month ago

Firefox 129.0.2 has bugs

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then… (read more)

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then it starts to malfunction again. I have to restart my PC. Could you release a patch that works as well as before FireFox 129.0? On the other hand, Canal+ works perfectly Thanks. Kind regards.

Asked by Igor 3 months ago

Last reply by steven.copias 1 week ago

  • Solved

Can't login to browser profile after changing email

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under… (read more)

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Asked by yckmciaiy 1 week ago

Answered by yckmciaiy 1 week ago