Firefox Support Forum

I have dealt with this message when searching the web... after a google product search etc., the results populate- then I click on all the top results and I get nothing but this message and the sites will not open:

Secure Connection Failed An error occurred during a connection to www.googleadservices.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I noticed it's with most "Sponsored" results. Incredibly frustrating.

Please help!

Kevin

I have been using firefox mozilla to access our company EPM system for 3 years. It has been working fine but lately after I installed the latest firefox mozilla version, the horizontal scroll bar disappear in search results in the EPM system.

This did not happen when I use google chrome to access the system or Edge. It is clearly Firefox mozilla issue. Nothing is set in my preferences to make scroll bar disappear.

I encounter this error only on my.nintendo.com. However nobody else I know encounters this (even using Firefox) and I do not encounter it on Edge browser.

When I open the site it stays for a few seconds, then loads an error page. Then this error page reloads itself every few seconds. I tried to include some Inspect tool details. Before a 404 error there are 303 and 302 responses. I live near my friends who do not have this issue (same ISP too) so it's not a regional issue. In the screenshots the four (and two more further down) red GETs below are all "304 Not Modified" status'd

I'm not sure what type of info I can dump from the browser or how, to help diagnose this. I'm on Windows 11 (though I was having this isue on my dual-booted Linux install too), on version 121.0.1 (see screenshot of About Firefox for more?)

Thank you for your time reading my post, please help me report this with more details.

Hello all. I'd like to restore the backspace button function but the previously workable solution — resetting browser. backspace_action to 0 — is not working for me. Any hints as to why that might be the case?

Hail all:

OS: W11Ent_x64 V: 22h2 (b: 22621.3447) FF: 124.0.2 x_64 I tried several "Group Tabs" add-ons, like: Simple Tab Groups. Tab Group. And I few I can't even recall the name from. Yet, none works. Not ONE.

Now, I use Edge as well, on my corporate system that I got from work. Personal PC I use FF on.

But, the Edge Tab Grouping, which allows tabs to be "put to Eco-Sleep", while hidden the open tabs by clicking the Group-Tab Icon, is a feature I sorely miss in Firefox.

Odd, as, so many requested this feature, how come it has not been implemented over the many years of people asking?

Either way: Does anyone know a good, WORKING add-on that does the "Edge Thing" with FF tabs, please? Since, I often got like 200 tabs open, which is a real misery without Tab Grouping and "Hiding".

Thank you aforehand: Ke'Ylan.

Trojan:HTML/Phish!pz file: \Device\HarddiskVolumeShadowCopy15\Users\Dean\AppData\Local\Mozilla\Firefox\Profiles\2lamkcbc.default-release\cache2\entries\007C6A02D270A6BD3D63FB53453745ADFB1CD69A

There has been this odd banner of scripts on certain web pages for a while now and I'm not sure what it is or how to stop it. I don't know what the problem could be.

3 tabs open, left firefox idle on pc and walked away for an hour. Came back, system barely responsive, managed to grab a screenshot. This happens every single day. If I leave firefox idle, or in background for any amount of time, it eats up all the ram and the system grinds to a halt and crashes. Can't get logs, or use profiler. This happens every single day, multiple times per day and only when firefox is in background or pc is idle. I don't use more than 3-4 tabs, this happens on random websites, sometimes even when no websites are open. I can literally open firefox with no tabs and let it sit idle and same thing happens.

Hey, I'm trying to use Firefox on a school internet connection and I'm getting the "Did Not Connect: Potential Security Issue" error on every site, including www.google.com. It connects on other WiFi connections and through chromium browsers (Ex. Brave). I've tried the following: - Set Proxy settings to "No Proxy" - Set "Enhanced Tracking Protection" to Standard - Disabled IPv6 in about:config - Set security.enterprise_roots.enabled to False - Logged into my Google account over a different connection - Allowed Windows single sign-on for Microsoft, work, and school accounts - Tried refreshing Firefox - Restarted my computer

The error is still occurring. Is there a way I can allow Firefox to connect normally over School WiFi?

==================================================================

ERROR CERTIFICATE HERE:

https://www.google.com/search?client=firefox-b-d&q=example

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: false HTTP Public Key Pinning: true

Certificate chain:

MIIDjzCCAnegAwIBAgIHejiLAIJN+TANBgkqhkiG9w0BAQsFADCB1zELMAkGA1UE BhMCQVUxDDAKBgNVBAgTA0FDVDERMA8GA1UEBxMIQ2FuYmVycmExIzAhBgNVBAoT GkNvbnRlbnRLZWVwZXIgVGVjaG5vbG9naWVzMRowGAYDVQQLExFDb250ZW50S2Vl cGVyIFdlYjEyMDAGA1UEAxMpQ29udGVudEtlZXBlciBBcHBsaWFuY2UgQ0EgKDYx ODY2Nzg0OTg2NykxMjAwBgNVHRETKUNvbnRlbnRLZWVwZXIgQXBwbGlhbmNlIENB ICg2MTg2Njc4NDk4NjcpMB4XDTI0MDIxMTE3MDM1NVoXDTI0MDIyMDE3MDM1NVow GTEXMBUGA1UEAxMOd3d3Lmdvb2dsZS5jb20wggEiMA0GCSqGSIb3DQEBAQUAA4IB DwAwggEKAoIBAQCjrIjcc0kACwgtHnQao9UZ9MwFsdICJiWanGPsO4zzqUlliN+M L5ZF6UZ7TnpKTMdBBmohgXfCMFnsLBilFIgV/DA89Jk/thFIXj/RXaIihKn7q0mH 3OkxUNrsZ0SmGAaJBH9jmXC3+WTFP/HZQ/GMErs7nFTCHfE4sRhvdnZ+//c/Pywa PpkBI1JQJhmeWy5UB1PdcnFfcd4CdlMZvd2LM7IQYuvZQpAyDFSsict2dRf2FnOG f9uzAQQJd0s5sU9lOsD6P/LxWKU/RqwOPYx9/Lk/g2cX7+SYlbBmS4+CerO0a+Kg XBc8WgPRv3DMTSKLK2v3w/LNS0nJ7gKMau+3AgMBAAGjHTAbMBkGA1UdEQQSMBCC Dnd3dy5nb29nbGUuY29tMA0GCSqGSIb3DQEBCwUAA4IBAQBotm1oL7S/xmbCAcKZ qufi2SoBKd6xNndp4MLPLgV+Dq30NtF69nkmrHvGYl9sXE1bYsnGaHmiAJBf/HEx oNfEY/ziFqn59Ryd7Fwa03fPMhuRQJdfVgTgGdmxE6Z8b4s5eDZFoYoNQ0DFGq6c 4v1srnjfkGIokik+uwi5C46Dg0rHn/BPWkFhZ7bSQKV69vSJ1pofZol6ubMoWkaK LyNxQliqKQnUjdDNP/c4EIB/lsMaKlWfN26vzcLANwchtoZ/0m7H6qcNghe5BP2l 0Q70+nA4/746/2AXAfP5IkIRAHDvmDS6JYChuXZ9ybDziXgj/9740IsUQ4kTp2Z6 p0co

MIIFoTCCBImgAwIBAgIJAMzCdRH6uA8rMA0GCSqGSIb3DQEBCwUAMIHXMQswCQYD VQQGEwJBVTEMMAoGA1UECBMDQUNUMREwDwYDVQQHEwhDYW5iZXJyYTEjMCEGA1UE ChMaQ29udGVudEtlZXBlciBUZWNobm9sb2dpZXMxGjAYBgNVBAsTEUNvbnRlbnRL ZWVwZXIgV2ViMTIwMAYDVQQDEylDb250ZW50S2VlcGVyIEFwcGxpYW5jZSBDQSAo NjE4NjY3ODQ5ODY3KTEyMDAGA1UdERMpQ29udGVudEtlZXBlciBBcHBsaWFuY2Ug Q0EgKDYxODY2Nzg0OTg2NykwHhcNMTkwNzAxMDI1MzAzWhcNMjkwNjI4MDI1MzAz WjCB1zELMAkGA1UEBhMCQVUxDDAKBgNVBAgTA0FDVDERMA8GA1UEBxMIQ2FuYmVy cmExIzAhBgNVBAoTGkNvbnRlbnRLZWVwZXIgVGVjaG5vbG9naWVzMRowGAYDVQQL ExFDb250ZW50S2VlcGVyIFdlYjEyMDAGA1UEAxMpQ29udGVudEtlZXBlciBBcHBs aWFuY2UgQ0EgKDYxODY2Nzg0OTg2NykxMjAwBgNVHRETKUNvbnRlbnRLZWVwZXIg QXBwbGlhbmNlIENBICg2MTg2Njc4NDk4NjcpMIIBIjANBgkqhkiG9w0BAQEFAAOC AQ8AMIIBCgKCAQEArVs5X3wZbZAhKy/jHSoB1vHCdoK9JU6TLTOzMnuVneK3DRu1 doTTqIpdKTMUXjEkcihZoEqCQTpCAsUXLWpBELXJXgqYBhpHmjp3Wgis0brGgc28 WtMl17sYj5eAgMtcU1k+NWPiKKoSgH37/9UnXz+APZmx4d/eLpZAE6nFJCZgq0kB cRp6WTuLAsDqcXCV8g+3RPCqxLLa4AvdOcvZHux80em0nTNeoBcNiON8kWmZQcUl HD/2puJesD49Z6le9fakyR7vFkUhJ/mSbZ3fB4qfJcGw6Qq8I0IvD5dVqpqLVVlV kTBNxCdoGtH36aUzNjjCJS2o2piTrx0wqWnsCQIDAQABo4IBbDCCAWgwHQYDVR0O BBYEFMm17+/zw9LeACXRuD4EZ0ftMAPpMBIGA1UdEwEB/wQIMAYBAf8CAQAwDgYD VR0PAQH/BAQDAgEGMBEGCWCGSAGG+EIBAQQEAwICBDCCAQ4GA1UdIwSCAQUwggEB gBTJte/v88PS3gAl0bg+BGdH7TAD6aGB3aSB2jCB1zELMAkGA1UEBhMCQVUxDDAK BgNVBAgTA0FDVDERMA8GA1UEBxMIQ2FuYmVycmExIzAhBgNVBAoTGkNvbnRlbnRL ZWVwZXIgVGVjaG5vbG9naWVzMRowGAYDVQQLExFDb250ZW50S2VlcGVyIFdlYjEy MDAGA1UEAxMpQ29udGVudEtlZXBlciBBcHBsaWFuY2UgQ0EgKDYxODY2Nzg0OTg2 NykxMjAwBgNVHRETKUNvbnRlbnRLZWVwZXIgQXBwbGlhbmNlIENBICg2MTg2Njc4 NDk4NjcpggkAzMJ1Efq4DyswDQYJKoZIhvcNAQELBQADggEBAEWKXvkihQGpdDD9 q2eWUhFoS9M1wdlRIgXUcl3823xIVAcBLoBtTNB48PvHqfbwzwSbFjCKyZehs9A3 tWcVZStqHFOePyS6boffVAUgf20ms3ICZ8iD91nKNo6E7WxiOOl3JTgtyOA4lRTC peRj3rr1Y+1e3HWdKQACTr26nXsOfd2hRjiSI29BCCRDrFUmtPVFrK7c6tmhx4MN ZPpkWQ25wFLpj5TvRB0zf3TZvzzKr5lh6yuRoen8Jx8kvKPbpRpuUuQj+3HbV1bo tWkGFmd4Ug8YqUfUX5R+JMwGVzk7z6J/kxUGd8YNEmGlIR+gZWoKX/5x7SAlcpxI ts2dPqI=

FFox on Win11.

I thought this would be easy to find. It's not. I consider that a bug.

I originally was trying to find out what the yellow dot to the right of the refresh icon meant. I'd still like to know.

Hi all, I can not get Firefox to use my Microphone,

• Works in other apps directly on Windows
• Works in other browsers, Edge
• Works in Windows

I have

• Refreshed Firefox
• Uninstalled Firefox, removed folders in %appdata% https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-58-0773b4.png
• Updated windows to latest buildhttps://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-44-96d242.png
• made sure all Windows 11 permissions were correct https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-49-4817cf.png
• Made sure Firefox is using my only Microphone,

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-54-d5c3a4.png

Every time FF does an update it deletes my saved sites on the FF home page. When I try and put them back in the blank spaces it will not let me. I have tried reinstalling FF and it does not help at all. I try in safe mode and it does not work either.

between this netflix error, this amazon alert, and youtube auto switching to 360p it's become increasingly difficult to access media. i've called netflix about this and they had no idea what the code was and have not gotten back to me with a resolution.

does anyone know what's causing these issues? is it just companies being hostile to firefox specifically or is something wrong?

i've cleared my cookies and cache, i've restarted several times, i've logged in and out of everything. i'm on version 120.0.1

Hi there, Last night I installed some new hardware into my PC, new motherboard and CPU for example. After that, I booted up the PC, everything worked completely fine and I was able to listen to Youtube / Twitch / Spotify etc. through Firefox.

This morning I boot up the PC, everything still works perfectly and I have audio coming from all other sources EXCEPT for Firefox. I have browsed every forum already but can not find anything that relates to me. I can't set my output device, since Firefox doesn't show up in the volume mixer. The tabs aren't muted. I have restarted Audiosrv and Windows Explorer several times. I have re-installed Firefox twice. I have tried booting it in safemode. All of the above hasn't resulted in a single second of audio. I am at a loss.

Kind regards, Siem Hoefnagels

I have pinned various shortcuts in the New tab to link to websites I frequently use. I use two different laptops and both are configured the same. However the New tab randomly clears the pinned shortcuts. I have attached two screenshots illustrating the changes.

I'm not aware of anything I do that caused the shortcuts to be deleted. When they are pinned I think they should be there permanently.

I want to use the search field for search and the adressbar to enter adresses. Unfortunately it doesn't let me enter adresses, they all get routed to a search provide (google) and I can't acees my router

How can I dsable the search in the adressbar?

Setting browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar (are you kidding me?) to flase does not help

Hello,

I never had a problem with using File >> Email Link to send a Yahoo email until now.

I keep getting a popup window asking me to choose an application, either Firefox or Gmail.

When I select Firefox in the popup window and click the Open Link, it does nothing.

Firefox doesn't work anymore but when I select Gmail in the popup window, it does work and I can send an email. I had never seen this popup window before until now.

I tried the Incognito Firefox browser and the same issue occurs.

I am using a Windows 11 computer.

Is there a way to get the Firefox Email Link for Firefox working again to send emails?

Thanks