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  • Solved

XUL Runner Error

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message: XUL Runner Erro… (read more)

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Asked by raem.kauai 2 months ago

Answered by raem.kauai 2 months ago

authentication cookie missing for <1% of firefox users

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%). When doing oauth2 authorization, after generatio… (read more)

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%).

When doing oauth2 authorization, after generation of the authentication token we redirect to another platform but we are detecting that for a small percentage of Firefox the cookie (my_auth_cookie) with the auth token is not present.



GET: https://www.mywebsite.com/application/login Response:

new location https://www.mywebsite.com/otherapplication/redirect


set-cookie: my_auth_cookie expires=Mon, 04 Dec 2023 13:49:15 GMT; domain=.mywebsite.com; path=/; secure; samesite=lax; httponly


      2. GET https://www.mywebsite.com/otherapplication/redirect
          Set-cookie: mycookie: value
          Host: www.mywebsite.com


In cookie tab I see my_auth_cookie (value: xxxx, domain: .mywebsite.com, expires: Mon, 04 Dec 2023 13:49:15 GMT, httponly: checked, secure: checked,SameSite: Lax, partitionkey: empty, Priority: medium



I’ve tried to replicate but without success (with multiple extensions, including multi-account containers), with multiple configurations of Total Cookie Protection.

Again, this only seems to be happening to a very limited number of firefox users but for these, it happens 100% of the time. We see it occurring for versions 119 and 120 but now and then for older versions.

Feedback reports no extensions&addons.


Any ideas on what we could be dealing with? Any help would be greatly appreciated.

Asked by Wilga Cha 3 days ago

Last reply by zeroknight 2 days ago

Delete Bing completely and forever

HELP!! Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it! I've tried going through add-ons, I… (read more)

HELP!!

Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it!

I've tried going through add-ons, I've tried deleting all of the Bing files that I can find.

HELP!!

PLEASE!!!

Asked by Hofer Family 2 months ago

Last reply by Dropa 2 months ago

"Video can't be played because the file is corrupt." But works fine in Chrome, Edge, VLC media player, ...

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and ther… (read more)

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and there is not even an option to download the file. Same file works fine in Chrome, Edge, VLC media player, ...

Asked by Kubik 4 months ago

Last reply by zeroknight 4 months ago

Firefox opens in minimized window, then maximized

When I open FIrefox it opens briefly maximized, then reverts to minimized, then returns to maximized. I'd like it to open maximized, period. When I close my sessions the… (read more)

When I open FIrefox it opens briefly maximized, then reverts to minimized, then returns to maximized. I'd like it to open maximized, period.

When I close my sessions there is only a maximized window open. There are no minimized windows open.

How to do I change this behavior?

Asked by Richard Silverstein 2 months ago

Last reply by zeroknight 2 months ago

  • Solved

Amazon Prime Video won't play video on Firefox

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provi… (read more)

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Asked by marketlink4u 1 month ago

Answered by marketlink4u 1 month ago

  • Solved

No form autofill option in latest browser (windows 10 - 64 bit)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanishe… (read more)

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanished. Am I missing something? Thanks.

Asked by nickpb 4 months ago

Answered by zeroknight 4 months ago

  • Solved

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (read more)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Asked by kit 2 weeks ago

Answered by zeroknight 2 weeks ago

Secure Connection Failed An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

HTTPS://SECURE.SSA.GOV open okay but when go to next page to SIGN-IN, Firefox is blocking it as following/below. What the heck is going on blocking SSA Sign-In after mai… (read more)

HTTPS://SECURE.SSA.GOV open okay but when go to next page to SIGN-IN, Firefox is blocking it as following/below. What the heck is going on blocking SSA Sign-In after main Website is already open ?!?!?!?!?!

"Secure Connection Failed

An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Learn more… "

Asked by TRUSTinWWJD 3 months ago

Last reply by jonzn4SUSE 3 months ago

PlayStation log-on breaks Firefox

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown o… (read more)

For the past few days, when I try to log on to PlayStation on Firefox, the sign-in page sits on a loading swirl after inputting email. There's a clear memory leak shown on Task Manager. The menu bar's right-click doesn't draw properly. FF can't be closed and needs to be terminated. The only extension I have is uBlock Origin disabled for this site.

This website works on Edge.

Attached is the broken menu from right-clicking the menu bar.

Asked by dg.coombes 2 weeks ago

Last reply by jonzn4SUSE 6 days ago

  • Solved

Firefox is not asking where to save files

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferenc… (read more)

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Asked by m_dessain 4 months ago

Answered by m_dessain 4 months ago

  • Solved

How to completely disable website translation?

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone kn… (read more)

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone knowing more than a single language. No extensions related. I need to completely disable that. My firefox is up to date: 118.0.1 (64-bit).

Thank you Arturo

Asked by arturoshaw 2 months ago

Answered by TyDraniu 2 months ago

Cookies Have been told cookies were cancelled for Firefox, not a clue, I am 88 and am limited in my knowledge of computers. Please help cause I ahve been locked out of my ability to send cards through J. Lawson

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated abo… (read more)

To repeat, in trying to connect to J. Lawson site for sending cards I received a message regarding cookies being cancelled through the browser I am using. As I stated above, I am 88 and have very limited knowledge regarding the computer. I wouldn't have a clue to cancel anything. This has never happened before. Could this be the result of Norton trying to update my "drivers"? Thank you for the help and thank you for fixing this. I do not want cookies deleted or whatever you folks call it. .

Asked by mjd91682 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Mp3 files download as mp4

I was trying to download audio from some of my private youtube videos, but they saved as mp4 files. This did not happen on my phone so I decided to download everything th… (read more)

I was trying to download audio from some of my private youtube videos, but they saved as mp4 files. This did not happen on my phone so I decided to download everything there and send them to my PC using discord, but when trying to download what I could now see was .mp4 it still saved as mp4. If it's of any use the service I used to ripp the sound was mp3juices.

Asked by Alveus Nosville 4 months ago

Last reply by Dropa 4 months ago

Firefox/MSN

I recently replaced my mouse on my PC. Now, when ever I click Firefox, MSN comes up. I have tried to delete MSN but it does not show up on any program. Please advise abou… (read more)

I recently replaced my mouse on my PC. Now, when ever I click Firefox, MSN comes up. I have tried to delete MSN but it does not show up on any program. Please advise about removal of MSN so that I can continue to use your website which I have enjoyed for many years.

Asked by allanid 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Fire Fox Update

I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to t… (read more)

I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to transfer my favorites and history to the one I keep. They both show favorites and history. I'm a rookie at this so if you can explain step by step it would help, thanks.

Asked by rwhmitchell 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

New Version of Firefox and Adblocker Utimate

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspa… (read more)

A new version of Firefox was installed yesterday and now my Adblocker Ultimate is blocking content on some sites. For example, I can no longer see my local digital newspaper and photos on the Eddie Bauer website no longer load. If I turn adblocker off, the website loads correctly. These sites, and others, have worked fine for years. How can I fix this without turning adblocker off?

Asked by rmooreflag 4 months ago

Last reply by Paul 4 months ago