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Impossible to find recovery key

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it u… (read more)

I first downloaded Firefox Syn to my iPhone a couple of years ago and now I have an iPad and I'm trying to set it up for that I remembered why I never managed to set it up on my phone. IT'S IMPOSSIBLE! I just go round and round in this idiotic circle for pairing a device. First it took a long time to just get my iPad to give me the option of entering the numbers from my laptop, for the longest time all I could get it to do was give me another set of numbers to enter on my laptop (useless since that same page on my laptop was giving me numbers to enter on my iPad. Huh?) After I finally managed to get my iPad to allow me to enter the pairing numbers from my laptop, it then asks for the recovery key. THIS IS IMPOSSIBLE TO FIND! I have no "manage account" option under preferences on my laptop. All I have on my Mac under Firefox/Preferences/Sync is set up or pair a device. When I set up it asks me "create an account" or "have an account". Every time I chose have an account it takes me back to pair a device. I tried "create an account" but when I entered my email address it tells me I already have an account (I have a password as well). I'm just going round and round in circles and this is just the MOST IDIOTIC SET UP EVER. And judging by the hours I've spent trawling all the help forums and myriad postings on this I'm not the only one in this position.

How the hell do I get my recovery key?

How on earth do I get to the "manage accounts" option?

FYI I have the same problem with my iPhone. The only option I have there is "send me instructions" or "I have a sync account". When I select that I have an account it just gives me the 3 sets of numbers to enter on my other device and tells me to select "add a device" on the other device. But on the other device (my Mac) I I can't get past pair a device. There is no add a device option. There is no manage accounts option. Nothing but this endless circular hell that has me wanting to smash something. I'm not dumb, I'm relatively tech savvy, but I'm stumped.

I'm on a Mac OS X, Firefox 27. Both iPhone and iPad are on iOS7. Using Firefox Virtual Browser on the iPad, Firefox Home on the iPhone.

Asked by superclio 6 years ago

Last reply by Moses 6 years ago

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what a mess firefox made of all my computers in my place

this new sync thing has totally messed up all my computers, now I have all my bookmarks on every computer!!!! Fu%$. It has taken me hours to get each of my computers back… (read more)

this new sync thing has totally messed up all my computers, now I have all my bookmarks on every computer!!!! Fu%$. It has taken me hours to get each of my computers back to where I had them setup in bookmarks!!!! I only want certain bookmarks on certain computers, so this has been a horror to fix, how do I keep getting ALL bookmarks on ALL computers? I have each computer customized. Guess I'll have to delete my sync account, only way I know! Thanks alot!!!!!!!!!!

Asked by customer2-HP 1 year ago

Last reply by customer2-HP 1 year ago

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How can I set up FF sync so I don't have to keep repeating the data entry of <Tools><Set up Sync> Account, Password, Sync Key every time?

On my PC with FF7 each time I exit FF and re-enter or reboot I have to go through the whole FF Sync Set up again: <Set Up Sync>, "I already have a user account", &l… (read more)

On my PC with FF7 each time I exit FF and re-enter or reboot I have to go through the whole FF Sync Set up again: <Set Up Sync>, "I already have a user account", <connect> "I don't have the device with me" then cut + paste: "account", "Password", "Sync Key", <Next><Finish> In order to Sync with my iPad. What do I need to do to make the setup more permanent? Why does the data go lost?

Asked by tractorganic 8 years ago

Last reply by cor-el 8 years ago

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есть ли в браузере Визуальные виджеты (закладки? как в других браузерах, смотрите скриншот.

есть ли в браузере Mozilla Firefox Визуальные виджеты (закладки)? как в других браузерах, смотрите скриншот. и ещё можно ли где-нибудь получить ответ на русском языке? … (read more)

есть ли в браузере Mozilla Firefox Визуальные виджеты (закладки)? как в других браузерах, смотрите скриншот. и ещё можно ли где-нибудь получить ответ на русском языке?

Asked by Дмитрий 5 years ago

Last reply by FredMcD 5 years ago

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I can not get a new computer to your old information .

I had my latest firefox sync . Then I bought a new computer. I logged on to the firefox sync. but no information was coming . bookmarks, password, history, addons nothing… (read more)

I had my latest firefox sync . Then I bought a new computer. I logged on to the firefox sync. but no information was coming . bookmarks, password, history, addons nothing. please help me. i need them.

Asked by stronger 5 years ago

Last reply by cor-el 5 years ago

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Two different sets of bookmarks, and I want to make sure the best one wins. How?

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that … (read more)

I have different bookmarks sets on my two PCs, one correct (A), the other full of holes and missing files (B). In addition despite being told in the user interface that the PCs synced an hour ago, they haven't.

I try to follow https://support.mozilla.org/en-US/kb/sync-your-firefox-bookmarks-history-passwords-and-#w_step-1-unlink-all-of-your-devices-from-the-old-sync but fall down at the first hurdle:

"Click the menu button Fx57Menu and choose Options. Select the Sync panel. "

But I don't see a Sync panel.

Similarly there are frequent instructions such as:

"On a computer:

   Click the menu button New Fx Menu and choose Sign in to Sync and follow the instructions to create your account. "

There is no Sign in to Sync on my computer, despite my having logged in to Firefox Sync and being told that my PCs are syncing.

Odd.

Anyway, assuming that someone can point me in the right direction on this puzzling connundrum, I still have the problem of two very different bookmarks sets, A and B. I don't want B to pollute A, in fact I would like A to overwrite B. How to ensure that happens?

Asked by matthewmontagupollock 2 years ago

Last reply by markhammond 2 years ago

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Sync has stopped working.

Sync has stopped working. I have searched for a way to resolve this with no joy. From a previous users thread I found this, "Here are the steps to expedite the process:… (read more)

Sync has stopped working. I have searched for a way to resolve this with no joy.

From a previous users thread I found this,


"Here are the steps to expedite the process:

   Install About Sync from https://addons.mozilla.org/en-US/firefox/addon/about-sync/, then open about:sync.
   In the “General Options” section at the top, choose “Actively looking for issues and want detailed logging”.
   Try to sync again.
   In the "Log Files and Diagnostics” section, click "download them as a zip file”, and either attach that file to a bug, or upload it to https://send.firefox.com or another file sharing service where we can access it. "


I installed the "About Sync" tool and ran it. Here is the Zip log,

https://drive.google.com/open?id=14uAGFzLAVLWnLaywQNhdtNm_IZ6r6JRr

Asked by Ron 2 years ago

Last reply by Shadow110 2 years ago

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My saved logins are gone from all of the devices, is there a way to recover them?

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any… (read more)

All of my saved logins are gone without a trace from all of my devices. I haven't added any new device and haven't changed sync settings recently, haven't even added any new plugins. They were all present a day or two ago and I noticed something was wrong when firefox stopped autofilling the login data. is there a way to check what's going on and what caused this? and also how to I get them back?

Asked by arsena 1 year ago

Last reply by FredMcD 11 months ago

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The bookmarks sync does not sync Icons

The bookmarks sync does not sync Icons. it's been YEARS since I last time used Firefox and I went to use Google chrome because they support syncing bookmarks icons but Fi… (read more)

The bookmarks sync does not sync Icons. it's been YEARS since I last time used Firefox and I went to use Google chrome because they support syncing bookmarks icons but Firefox still doesn't. Microsoft's new Chromium based Edge browser also supports syncing bookmarks icons. Firefox needs this option too. it's very hard to identify my bookmarks because the are a lot.

Asked by Jason 10 months ago

Answered by Chris Ilias 9 months ago

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Initial sync failure with new account

FF 72.0.2, Windows 10 desktop. My server sync data was corrupted so I deleted my ff account (changing pw did not delete server sync data) and created a new account with … (read more)

FF 72.0.2, Windows 10 desktop. My server sync data was corrupted so I deleted my ff account (changing pw did not delete server sync data) and created a new account with the same email and different password. There are 2 issues with the attempted sync: (note: only the desktop was on and had a ff session)

(1) POSSIBLE SIGN-IN ISSUE: I left the account signed in on accounts.firefox.com after creating the new one and then signed into sync. You can see from the 1st attached image that the sync engine thought there was a different user being signed in and I did get a "New Sign-in to firefox" email. That could be because of my vpn, but the accounts sign in when creating the new account was with the same vpn generated ip as with the sync sign in, so I don't know what's going on there.

(2) SYNC ERRORS: Looking at the 2nd attached image you can see there were unknown problems with the extension-storage engine. While I did not include the complete log file, there did not appear to be any problems with the other engines. In the end syncing failed and the server was flushed. Don't know what extension-storage is?

Asked by dmcmillen 7 months ago

Last reply by dmcmillen 7 months ago

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Can I get access to my addons having deleted my Firefox Account?

I am the author of a few small addons on the Addons website, (namely Styling) and I didn't think that I would lose access to these by deleting my Firefox account. I have … (read more)

I am the author of a few small addons on the Addons website, (namely Styling) and I didn't think that I would lose access to these by deleting my Firefox account. I have regretted my decision to delete my account, because I have put a lot of time and effort developing these addons, and I can't login anymore with my deleted account :(

The addons are still on the Addons website, so is there some hope that I can reclaim my addons with a new account, or log in to the Addons website through some other method?

(More info: I deleted my account 5-10 days ago)

And if this isn't the right place to ask this, where can I ask?

Asked by Magm 5 months ago

Answered by McCoy 5 months ago

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Forgot the Sync Key of an account

Hi, I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as… (read more)

Hi,

I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as my email address has already registered but don't have a sync key to access.

I would like to know how to reset the sync key.

Thanks :D

Asked by exklamationmark 9 years ago

Answered by TonyE 9 years ago

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Can't sync my data from my mobile to my desktop

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery k… (read more)

I re-installed my firefox on my PC, and tried to sync my data back to it from my Android device. The data won't sync because of a wrong recovery key. I have my recovery key and I know its the right one. How can I move my data from my Android device to my PC safely.

Asked by Mide 7 years ago

Last reply by saschanaz 7 years ago

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Sync Loss of Functionality

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away… (read more)

Before Firefox 29 I could tell my devices to copy all tabs, bookmarks, passwords,and history from Device A to Device B. THAT is what Sync used to be. Firefox 29 took away that functionality. I used to be able to flawlessly keep two other devices synced up with my main device. Now we have no control over our Sync accounts and it does nothing to Sync devices after you get the "Setup complete" graphic.

So after years of flawless Sync functionality, now all Sync does is nothing.

Mozilla took away functionality from their product. That is the issue I would like someone to address: bring back to Sync the ability to tell my devices to copy all tabs, bookmarks, passwords, and history from Device A to Device B.

Asked by profggiles 6 years ago

Last reply by guigs 6 years ago

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Your instructions to set up Firefox Sync are faulty.

I clicked on the menu button and all there is below "Developer" is my email address (JMARKSCHWARTZ at GMAIL dot COM). There is no "Sign in to Sync". Your "Note" says tha… (read more)

I clicked on the menu button and all there is below "Developer" is my email address (JMARKSCHWARTZ at GMAIL dot COM). There is no "Sign in to Sync". Your "Note" says that "If you don't see a Sync section in the menu, you are signed in to the old version of Sync." Then there is a link entitled "How to update to the new Firefox Sync." I clicked this link and found a statement to upgrade to the latest version of Firefox. Well, I already have the latest version of Firefox, 33.0.1 on my Windows 8.1, 64-bit laptop. So what gives? Will you PLEASE let me know how I can sync all of my bookmarks and home page to my new Surface Pro 3. I've already downloaded and installed the same version of Firefox on the Surface Pro 3. Thank you.

Asked by Mark In Lincoln 5 years ago

Answered by the-edmeister 5 years ago

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Why won't my Firefox sync? 500 Error

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it … (read more)

My devices haven't synced in 3 weeks (my phone says 2/2/2016; my personal laptop says 2/7/2016). When I click the 'sign in' button on the sync page on my work laptop, it just gives me a screen that says '500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix." with a big blue 'Home' button that takes me nowhere (see image attached).

Asked by sebaker24 4 years ago

Last reply by cor-el 4 years ago

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How to get rid of a Firefox Account

I have used Firefox on several computers for years. Suddenly on one of the computers I am being harassed to verify my email to activate something called a Firefox Accoun… (read more)

I have used Firefox on several computers for years. Suddenly on one of the computers I am being harassed to verify my email to activate something called a Firefox Account. I do not remember asking for this account, or entering any information to get one. I don't want to sync anything, I just want a browser. I have found no way to get rid of this thing, I have refused to verify my email, and it will not go away, It also took three resets of a password and retrieval of a username to get this far to be able to ask a question. In my experience uninstalling and reinstalling Firefox is no help because all of its previous settings and setup come back with any reinstall. If anyone would be so kind, please tell me 1. How to get rid of this Firefox Account nonsense and 2. Is there a way to uninstall Firefox so that ALL of it including settings, add-ons, plugins, preferences -- EVERYTHIG is eliminated? I like Firefox, but not being able to get any help from Mozilla is very frustrating. Thank you in advance. R.

Asked by Rokahaszn 4 years ago

Last reply by the-edmeister 4 years ago

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Firefox won't read my password file

I don't know why - possibly after a firefox update to 49.0.2? But Firefox on Windows 10 is no longer saving or using my saved passwords. When I try to display saved login… (read more)

I don't know why - possibly after a firefox update to 49.0.2? But Firefox on Windows 10 is no longer saving or using my saved passwords. When I try to display saved logins, there are none showing. However, I do have intact key3.db and logins.json files, and I can see in logins.json that there are lots of logins stored in there. So I'm sure the data are there, but just not being read.

Uninstalling and reinstalling didn't help. Refresh didn't help. Synch seems to connect, but doesn't help. Isn't there some command to force the browser to read the saved logins file?

Asked by sdsteve 3 years ago

Answered by sdsteve 3 years ago

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what happens to my current bookmarks & folders I already have on my home computer if I sync to my work firefox account as I don't want to lose what I have alrea

Hello , What happens to my current bookmarks & folders I already have saved on my home computer if I sync my Firefox work account to my home Firefox browser as I don… (read more)

Hello , What happens to my current bookmarks & folders I already have saved on my home computer if I sync my Firefox work account to my home Firefox browser as I don't want to lose any of my home computer bookmarks and folders?

Wondering if it will override everything removing what I have already bookmarked or if it will just add my work bookmarks to my home account where I will see both?

Also will everything I have bookmarked on my home account be added after the sync to my work account? Which bookmarks will supersede? Will my home bookmarks get added to my work account?

This is really important as there are some home bookmarks I don't want to lose and that I also don't want synced to my work account? Thanks in advance and I don't see any details anywhere on this but it is really important for someone to know before syncing a work and home account.

Please do not bother telling me about updating my account as the new Firefox does not work for my work flow at all and this should not be related to sync question at all as syncing has been there since that version was created. I hate the square tabs as I have to move my window around often and not having the big tabs pinned in 5 rows of 5 where they are 2" by 2" squares are absolutely necessary as I hate the new tab pinning option where the pins are super small and you get all the other stuff below that now that is not needed and lose rows of pins. I could go on but until they have options I will be staying on my current version which would not affect the sync outcomes.

Asked by LisaMichelleS 2 years ago

Last reply by user633449 2 years ago