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Logged in with my account after format. Did a password reset. No Bookmarks or passwords or anything. Account is correct. What happened?

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I … (read more)

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I login. No bookmarks, no passwords, no data whatsoever. It does not sync. Last time I did a format, I remember crearly, logging into firefox account and instantly everything got synced, like in a minute. What is going on? Why are there no data in my profile? Where is all my bookmarks and passwords? What do I have to do to get my bookmarks and passwords back?

Asked by koutrasantonis 2 years ago

Answered by koutrasantonis 1 year ago

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Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

Asked by vvons 6 months ago

Answered by jonzn4SUSE 6 months ago

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ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 1 year ago

Answered by Wesley Branton 1 year ago

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Could Firefox ask for main password at launching, not tenth seconds after ?

Hello, I am French but I try to write in English... When I launch Firefox, I know it will ask for my main password. This is what I need, me for I activated "Sync" (to syn… (read more)

Hello, I am French but I try to write in English... When I launch Firefox, I know it will ask for my main password. This is what I need, me for I activated "Sync" (to synchronize my profile on PC and Android). My problem is not "how to prevent Firefox to ask for my main password" (many people ask for that on the net). It is "how to prevent Firefox to wait about 30 seconds before asking for my main password".

I did read only one thread about the trouble I encounter each time I launch Firefox but I gess many people experiment the same thing. https://support.mozilla.org/en-US/questions/1312988 (you can see the source is a very good one :-) ) I entirely agree with the author, who wrote :

"The delay in the master password prompt is up to 20 seconds and is so annoying, it just gets in the way when you are trying to work."

So, you launch Firefox, you look for one of your bookmarks to click on it but then, Firefox stops your action and a window asks your password. Worse : you are typing words in the adress bar and after some seconds you discover that you were typing the last words in the password pop-up window. Awfull ! You can then 1/ grumble and type your password 2/ grumble an press the Escape key

I use sometimes Seamonkey, that asks for the main password within the second you click its shortcut on Windows desktop. An excellent solution ! But after that, I notice that Seamonkey does not have a Sync function (and Firefox asks for the main password 20 or 30 seconds after opening only if Sync is activated).

To sum up, it would be great if Mozilla / Sync could remove the delay before asking for the main password, even if it has to ask for it right after clicking on the desktop shortcut. Thanks for any advice, Michel

Asked by Michel_T 3 weeks ago

Answered by cor-el 3 weeks ago

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Logins and passwordx

I am running Linux version of Firefox. It has just upgraded itself - without any warning that logins and passwords would no longer be accessible The upgrade cannot read p… (read more)

I am running Linux version of Firefox. It has just upgraded itself - without any warning that logins and passwords would no longer be accessible The upgrade cannot read previous version of my profile, so I cannot access login and password from my old profile I have used Profile Manager, but it refuses to open my previous profile with the updated Firefox. How can I access my passwords from before this update?

Asked by phil152 6 months ago

Answered by phil152 6 months ago

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Not able to find my saved passwords after updating Firefox

My Firefox updated automatically, unfortunately before exploring the updated version I as I usually do, deleted the Old Firefox Data Folder that I automatically created w… (read more)

My Firefox updated automatically, unfortunately before exploring the updated version I as I usually do, deleted the Old Firefox Data Folder that I automatically created when the FF updates. Now when I saw I lost all of my saved password bookmarks etc. I had more than 400 saved password :/ Its breaking my mind, What should I do. I used to delete the Old Firefox Data folder but happily nothing happened until now, How should I get back my previous data. ? I had very important passwords saved in that history. Even though I turned on the firefox sync but I didn't found any password still. Any help will be highly appreciated.

Asked by Ahsan 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

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No sync

Hello I just formated my laptop.I installed mozilla and logged into my account to sync everything.I was waiting half an hour just to realize at the end that nothing was … (read more)

Hello I just formated my laptop.I installed mozilla and logged into my account to sync everything.I was waiting half an hour just to realize at the end that nothing was synced and nothing can't be synced anymore,like i lost everything passwords bookmarks etc. I'm pretty sure that was my account on mozilla and i activated sync before i format.. what can be done?

yours sincerely

Asked by kostadisn7 1 year ago

Answered by ·´¯`·...¸>-)))º> ~dbben 1 year ago

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Unable to log into Firefox Sync

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-… (read more)

I recently got all new devices and traded in my previous ones and when trying to login to Firefox Sync, I can sign in successfully but then I’m required to provide the 6-digit code that is sent to my email. I am unable to login to my email because the password in stored in my Firefox Sync saved passwords.

Attempted to reset my email password (Gmail) but I need to enter the last password that I used, which I have no idea since I’ve always used Firefox Sync and all I get from Google is “we are unable to verify this account belongs to you”. So not much traction on gaining access to my email account.

In my mind, I assumed that by utilizing Firefox Sync as a form of a password manager, I wouldn’t be in this situation as long as I knew my Firefox Sync password. I have since learned otherwise. I can sign-in on accounts.firefox.com but of course making any change requires that I put in the code that was sent via email.

I attempted to download Lockwise and again prompted to enter the code sent via email.

So at this point, I’m just wondering if I’m out of luck and although I know my password to my Firefox account that I’ll be unable to regain access to it or my email because I can’t access the 6-digit code being sent to that email.

Any additional support or suggestions are appreciated but I feel like I’m unfortunately at the end of the line here on what else could be done.

Asked by Corey W 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

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Sync problems

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pre… (read more)

I have account, where i have passwords/logins, bookmarks, etc. Some days ago i as usual reinstalled my Windows, installed Firefox, and tried to Sync. Sync was done, i pressed Sync on Account button, and nothing happens. Then i tried to see my pass/logins there: about:logins , but there is empty. And my bookmarks doesn't show.

How can a get back my logins, passwords, bookmarks, plugins?

Asked by Senya 2 years ago

Answered by Senya 2 years ago

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Sync no longer synchronizes any elements

Hello, Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I… (read more)

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Asked by Jinx 1 year ago

Answered by the-edmeister 1 year ago

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Profile migration FF Rapid Release 84.x to ESR 78.6.x (Offline)

Dear all, I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration… (read more)

Dear all,

I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration. The customer has a very isolated on-premises environment and does not allow the users to login into a Firefox-Account. Therefore the settings for Cookies, Cache, History and especially Bookmarks are not synched.

Environment details:

  • Enterprise environment with several tausends of clients
  • All clients on Windows 10 Enterprise between 1809 and 20H2
  • All clients have always the newest Firefox installed currently 84.x

This creates a huge challenge to sync this stuff. Therefore I have now identified the following two options:

  1. 1 Allow the downgrade by using the environment variable MOZ_ALLOW_DOWNGRADE on Windows. For this option I am trying to find the real reason why this "Downgrade-Stop" has been implemented in the first place? What risks in detail do I take to allow this downgrade? Has anybody done this before and do you mind to share your experience here? How many issues did you face and how did you remediate the issues?
  1. 2 Hand over the migration to the users. Copy their current profile to their desktop and ask them to import their bookmarks manually. Not preferred by users and I can't even blame them for.

Is there any other way to automatically sync the profiles from 84.x to ESR 78.6.x without user interaction?

Thanks in advance Amir

Asked by LEnS Amir 1 year ago

Answered by LEnS Amir 1 year ago

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Sync issues

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the … (read more)

I don't have any account icon in my tool bar and no option to sync. I try to login/sign up to sync through this page https://www.mozilla.org/en-US/firefox/sync/ and the loading icon just spins and spins and spins and spins and spins for.ev.er. Please help. I just want my browser to sync on different devices.

Asked by april.ross 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

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After gateway restart, Firefox is blank except for non-functioning search bar. All other apps and browsers ok.

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other brows… (read more)

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other browsers and programs work. Should I uninstall and re-install Firefox? This is the first time this has happened as I have had this browser for many years.

Asked by fosterct 3 months ago

Answered by fosterct 3 months ago

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Update removed my settings and addons because of "Old" profile

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working pe… (read more)

Hello! Since the most recent firefox update, my settings and extensions have been inaccessible to me due to my firefox account profile being "old." It has been working perfectly until this update. If I try to change my profile to my old one, it forces me to create a new one which does not include my saved addons and settings. I am able to usually manually move my bookmarks to the new profile via the files stored locally. I really need access to the settings and extensions, so it would be great if someone can help me to recover them. I tried to troubleshoot by finding my extensions local folder from my old profile, and I copied it to a new profile, but it didn't work. I am also wondering, if I do copy the extensions successfully, how can I also copy the settings preferences? Any solution is appreciated, thank you!

I tried this: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update And I tried this https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile

Asked by reimoon 1 month ago

Answered by caspy7 1 month ago

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Got a new computer in Firefox sync won't sync

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get F… (read more)

I just got a new computer and my Firefox sync that I set up that computer had bookmarks, my theme, and how I had things laid out, I tried for over an hour trying to get Firefox to sync, but after it's still the same, I was also switching from Windows 7 to Windows 10 which made it even more nauseating

Asked by jmac21012 2 years ago

Answered by wdtabor 1 year ago

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cannot create account because of age, although I am over 18

To make a long story short, I created This Firefox account to get support creating another Firefox account... After trying to set up "sync" on my laptop (where I normally… (read more)

To make a long story short, I created This Firefox account to get support creating another Firefox account... After trying to set up "sync" on my laptop (where I normally browse using Firefox – I am writing this from the desktop that I wanted to get synced) I got an error message with the heading: "Cannot create account", followed by the text: "You must meet certain age requirements to create a Firefox Account." This is strange, since I am 19 years old (I suspect that I entered the wrong nubmer). I really want to get my laptop and its profiles synced, since much work has been put into browser-personalization. How do I fix this problem?

Best whishes, Renen

Asked by renen2 2 years ago

Answered by Eve 2 years ago