Firefox Support Forum

Hi. Everytime I'm looking for something on Google, my search is automatically redrressed to the Bing page through "clickcrystal.com". I cancelled Bing as a search engine from the Firefox list but I can't find "clickcrystal.com". I think it's a sort of malware. I also tried to find it through "CleanmyMac" but no results.

Can someone help me please?

Luca

I moved to Firefox because I have autism and someone told me it would help block the popups and moving content that makes using the web exhausting and difficult. And it does!

The trouble is, it replaces them with something worse – a grey screen that rolls continuously from left to right. It's impossible to focus on text with such intrusive visual distraction, so I have to shut the page down. It seems to occur on so many websites that at the moment it's not worth trying to use the browser.

Half the problem is that I don't know the right term to describe it, which makes troubleshooting a bit complicated. Hopefully someone will recognise it from the description, though – if so, is there any way of stop it moving, please?

Thank you!

I have the latest version of Firefox (124.0.1) that I'm using on macOS (14.4). The problem is that the whole top section of the browser (tab bar, location bar, and bookmarks bar) is dimmed out a lot of the time. Including when the browser has desktop focus. This, as you might imagine, is very annoying.

Don't know what's changed, I haven't done anything to Firefox that would make this happen. Wondering if this is a bug in the latest version that will be fixed, or if I need to pursue this. My plan would be to log out of my Mozilla account on the browser, reset all the settings, then log back into my Mozilla account in the hopes that this is something that won't survive that process; i.e. not saved in my saved settings.

I'm about at the point of stopping use of Firefox, which I really don't want to do, if I can't fix this due to eyestrain from squinting at dimmed tabs, etc. If this is a release-related problem, I can put up with it until it's fixed.

I am a business person and a regular user of Firefox. Unfortunately my business portal will no longer open on Firefox (however it does seem to open on other browsers, e.g. Chrome). Link is here: https://www.mlc.com.au/spa/online/home/index.html

I just get a blank page upon attempting to enter the site, but with no content. Grateful if someone could advise.

I turned off the translator popup via about:config and browser.translations.automaticallyPopup to false. Now translation is gone. How can I keep the option to quickly translate a page in the address bar without having the popup jump in my face each time I open a new tab, forcing me to click it to make it go away? This would be a nice option but an extremely distracting presentation. thanks.

When taking a screenshot with the built in screenshot tool, Firefox adds extra transparent space to the images on the right and bottom. I have tried in troubleshoot mode and the same thing happens.

I have attached the dialogue screen that pops up when I take a screenshot and here you can see the extra space added. I am very confused why this happens and it is really annoying as it makes this tool effectively useless.

Hello,

So, I tried to download a video from my YouTube Premium Account. According to the youtube webpage, that video was downloaded to my iMac. My FF 124.0.1 settings are set up to download to the Desktop. I am running Mac OS Sonoma 14.4.1

Yet the file is not there. I tried searching on the Support page for FF. Lots of articles but no real help. Tons of info about how to tweak the download but Nothing about Where that download ended up. I did give Permission in Settings for youtube.com to download to my iMac, but again, I can't find the file. In the Storage section, it shows 37.5 MB, so it should be on my iMac, right?

How is it possible for youtube.com to show that I downloaded the file but I can't find it?

I am totally at a loss. Never had anything like this happen before. Prior downloads have Always shown up on the Desktop.

Any thoughts? Thanks for your time.

John D

Hi My computer crashed today and it had to be it reformatted. I have updated the computer but i want to update my bookmarks. How do i access / restore my booksmarks from yesterday? At the moment I cannot see any of my old bookmarks all i have is the bookmarks that come with when you install firefox.

I am logged into firefox but i cannot see my old search history or find any of my old bookmarked folders.

Please help me, I thought firefox was looking after my bookmarks when i was logging in.

Thank you

Louis

I am not able to navigate websites per the ADA Accessibility requirements using my FireFox browser. I have tested the same websites in Chrome and the TAB key is working correctly, but in my instance of Firefox it does not. I have a colleague who tested the same website in their Firefox browser and they are not experiencing a problem navigating the website using their keyboard TAB key.

I am on a Mac with most recent FF installed. Colleague was on a PC and tested in FF.

How can I get FF to work correctly on my Mac?

Hi y'all! I've been trying to get netflix to play recently, and I keep getting the error code F7351. I tried looking it up, and didn't get anything, and also tried to dis- and re- enable DRM content, and that didn't work. Does anyone know what to do? Thanks for any help!!

I change nothing in my settings and I am now on Dark background everywhere despite having: - forced the system settings (OS) to stay in light background - in about:preferences appearance I've manually selected (forced) the light background - in about:config I've tried to switch the browser.theme.content-theme to "1" (instead of "0")

this is really frustrating, I would like to get a better "reading" of what happens, as an Engineer I am happy to also squint at logs if needed, please consider adding a preference / settings change log file

With Firefox a number of major sites, cnn.com in this case, only headlines appear in many articles and text is missing. This does not occur with any other browsers, including TOR, which looks a lot like Firefox.

I have macbook. When I open a puzzle e.g. sudoku, the puzzle costantly jiggles about (which I have video of). When same puzzle is opened in PC, ipad or Safari this doesn't happen. Why?

Hi,

My saved passwords are not showing up. I followed the advice on this post, by setting signon.debug and doing about:logins. Here are the errors shown in the console:

LoginManager: Getting a list of all logins asynchronously. LoginManager.sys.mjs:395:14 Login storage: Returning 502 logins for specified origin with options [object Object] storage-json.sys.mjs:704:10 Login crypto: Failed to decrypt cipher text of length 92 with error NS_ERROR_FAILURE. crypto-SDR.sys.mjs:179:12

   ->
   decrypt resource://gre/modules/crypto-SDR.sys.mjs:197
   decryptLogins resource://gre/modules/storage-json.sys.mjs:966
   map self-hosted:221
   #decryptLogins resource://gre/modules/storage-json.sys.mjs:948
   InterpretGeneratorResume self-hosted:1465
   AsyncFunctionNext self-hosted:852

Then that last mesage is repeated another 501 times.

Any idea what is wrong. I have only one profile the default one. Firefox is up to date at 122.0.1 on iMac 12.7.3

Thank you David

Greetings, for some reason lately over the last couple weeks I have noticed that when I open a link to a site that I've had in my bookmarks for years it now opens that link or that page and then within a couple seconds another tab will open for advertisement or possibly even the duplication of the originally called upon link in the previous tab. I would like to stop these additional tabs from opening automatically without my request.

thanks in advance,

Mike VIkdal mvikdal@yahoo.com

Hello, my mac ran out of battery. When I restared it, the firefox page restarted, but I can't see it. When I click on it in the app scrolling menu, nothing turns up. It's like it is there, but as a ghost, invisible. When I close down firefox, and restart, it's still exactly the same. I had hundreds of tabs open there, and I don't want to loose that session. When I open a new window, it works, but I can't make the prevous one appear. What is going on, what to do? I'm quite desperate about it, already spent hours looking for solutions.