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gmail

Please Help! Why am I all of a sudden getting this error message? I have been using Firefox for years and Gmail. Do you really want to use HTML Gmail? You're about to us… (read more)

Please Help! Why am I all of a sudden getting this error message? I have been using Firefox for years and Gmail.

Do you really want to use HTML Gmail?

You're about to use a version of Gmail designed for slower connections and legacy browsers. To get all of Gmail's features, including inbox categories, images and quick actions, please use the latest version of Gmail (recommended).

Take me to latest Gmail

Asked by Eva 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Autoplay Disabled but Some Videos Still Autoplay

I have disabled autoplay in my preferences for all websites, but some videos on some websites still autoplay. (This is under Preferences / Privacy and Security / Autopla… (read more)

I have disabled autoplay in my preferences for all websites, but some videos on some websites still autoplay. (This is under Preferences / Privacy and Security / Autoplay. Under "Default for all Websites", it is set to Block Audio and Video.) How is it that some websites are able to get around this? Is there a way to defeat them?

Asked by Rob 1 year ago

Last reply by Rob 1 year ago

  • Solved
  • Archived

Fonts Not Displaying on Some But Not All Sites

My desktop Mac suddenly (July 28) quit displaying page specified fonts, in some - not all - instances, using Inspector reveals affected sites defaulting to Helvetica Last… (read more)

My desktop Mac suddenly (July 28) quit displaying page specified fonts, in some - not all - instances, using Inspector reveals affected sites defaulting to Helvetica Last Resort, or failing to display Open Sans via gstatic.com. For comparison, my laptop - same FF v.78.12.0esr, using the same (advanced - default) fonts and colors settings - displays everything properly, as do those same sites on mobile. This is a local problem.

Those sites affected work fine using Chrome, Safari, which indicates system level fonts are loading properly.

Of the sites affected, one thing in common seems to be that they are WordPress/PHP dynamic sites.

I use FontExplorerX font management, which has been stable for years. There aren't any reported conflicts.

Application and system font caches have been flushed.

Firefox has been freshened.

I feel like this may be a corrupted prefs file somewhere, but have no idea how to proceed.

Attached images show different page display results using same search term in Google, DuckDuckGo, and two sites that are affected.

Asked by info5858 1 year ago

Answered by info5858 1 year ago

  • Solved
  • Archived

Did Not Connect: Potential Security Issue

This past week I started getting the Did Not Connect: Potential Security Issue warning when I tried to access my email at Comcast.net. I also got the warning on my banks … (read more)

This past week I started getting the Did Not Connect: Potential Security Issue warning when I tried to access my email at Comcast.net. I also got the warning on my banks website when I tried to transfer funds, something I had done many times before. This seems to have started after "upgrading" to version 78.7.1 of FireFox. However, I got the same sort of error using Safari: "Safari can't verify the identity of the website xfinityconnect.email.comcast.net" The certificate shows it is issued by "AVG untrusted CA" from the country "CZ" and State/Province "Brno". Comcast told me to just trust their certificate and I was able to get to my email account, but I am getting the same warning from PNC Bank's website when I try to transfer funds. This REALLY has me worried. Can someone tell me if this is a sign I've been hacked? How can I fix this so I can again transfer funds from my checking account to other banks?

Asked by Jack 1 year ago

Answered by cor-el 1 year ago

  • Archived

Firefox browser auto updates

My Firefox 78 browser is supposed to auto update when a new version comes out. I need Firefox 98 in order to use FreshBooks but for some reason the browser is not updati… (read more)

My Firefox 78 browser is supposed to auto update when a new version comes out. I need Firefox 98 in order to use FreshBooks but for some reason the browser is not updating. So how can I fix the auto update?

Asked by dontibbs 7 months ago

Last reply by James 7 months ago

  • Archived

Login issues to various accounts upon recent Firefox update

FireFox just updated onto my older Mac computer running OS 10.10.5 to version 78.7.1esr. I now cannot login to at least one of my banking and medicare accounts, but can l… (read more)

FireFox just updated onto my older Mac computer running OS 10.10.5 to version 78.7.1esr. I now cannot login to at least one of my banking and medicare accounts, but can log into other accounts I have. For the banking account I get this message: "Please try using another internet browser. If you still receive this message, please call the Customer Care Center at 1-800-XXX-XXXX and reference code: 18.67472317.1612970980". For Medicare I get: 'Access Denied You don't have permission to access "http://account.mymedicare.gov/?" on this server. Reference #18.47f86668.1612971914.68502162'. Using Safari I can login to these accounts just fine. Turning off all extensions does not remedy the problem.

I have a another Mac, running OS 10.12.6 and Firefox 82.0.3 and I don't have problems logging into these accounts.

Asked by drein422481 1 year ago

Last reply by drein422481 1 year ago

  • Archived

Clearing Cache

I am unable to clear cache. 2.0MB of cache always remain after I go through the appropriate steps to clear cache. I have tried everything recommended by Mozilla and onl… (read more)

I am unable to clear cache. 2.0MB of cache always remain after I go through the appropriate steps to clear cache. I have tried everything recommended by Mozilla and online. A few times the 2.0MB cleared on its own but then immediately reappeared. This problem started happening around six weeks ago. I checked the cache folder and nothing appears there but when Firefox is open it always shows 2.0MB of cache and it won't clear.

Asked by famco4 1 year ago

Last reply by famco4 1 year ago

  • Solved
  • Archived

Ebay listing

We are receiving this message from Ebay when attempting to list a product (see below). Any suggestions how to work around it please? Thank you. Did Not Connect: Potentia… (read more)

We are receiving this message from Ebay when attempting to list a product (see below). Any suggestions how to work around it please? Thank you.


Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to scgi.ebay.co.uk because this website requires a secure connection.

What can you do about it?

scgi.ebay.co.uk has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Asked by nj.m 1 year ago

Answered by nj.m 1 year ago

  • Archived

Firefox v.s. Mozilla Firefox?

I do banking online with Key Bank and now they are saying: Due to security concerns, Firefox is no longer an option for KeyBank online banking. Nothing is wrong with your… (read more)

I do banking online with Key Bank and now they are saying: Due to security concerns, Firefox is no longer an option for KeyBank online banking. Nothing is wrong with your account. You simply need a different browser—like Microsoft Edge, Google Chrome, or Mozilla Firefox—to sign on to online banking.

What is the difference between Firefox and Mozilla Firefox? What do I need to do?

Asked by cindyras2 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Disable annoying update reminders

Is there any way to temporarily disable Firefox (and Thunderbird) update reminders? Mozilla seems to be updating its software so often that I'm getting too many reminde… (read more)

Is there any way to temporarily disable Firefox (and Thunderbird) update reminders? Mozilla seems to be updating its software so often that I'm getting too many reminders and it's interfering with my work flow. I understand the need to keep software up to date as often as possible but this has now got ridiculous, and I am on the verge of changing my default browser from Firefox to Safari, Chrome or Vivaldi. Please stop forcing every little tiny update onto your users!

Or is there some sneaky little way I haven't noticed under Preferences which already does enable me to do this?

Asked by cliff.douse 2 years ago

Last reply by dulca 1 year ago

  • Archived

Images - set default to don't load, but load on demand

My Firefox version is 78.9.0esr (Mac). I don't have the fastest bandwidth (like many peiople outside large cities). How can I turn off images, but still easily view the… (read more)

My Firefox version is 78.9.0esr (Mac). I don't have the fastest bandwidth (like many peiople outside large cities). How can I turn off images, but still easily view them when I want?

Asked by istephen 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Tab menu freezes; I can't click between tabs

Tabs in the tab bar randomly, suddenly can't be interacted with by mouse/trackpad pointer, sometimes even just the one and only tab in a window won't close when clicking … (read more)

Tabs in the tab bar randomly, suddenly can't be interacted with by mouse/trackpad pointer, sometimes even just the one and only tab in a window won't close when clicking on the "X." The keyboard commands to cycle between tabs and close tabs still work, but this is frustrating nevertheless. I've tried disabling all the add-ons I added in the month or two before the problem started. I refreshed Firefox, but once I added my add-ons back in, the problem persisted.

What else can I try to fix this? Any input would be appreciated.

Asked by stvvbkk 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Some websites do not recognize my device and require two step authentication, everytime saying now my device is registered and I won't need to do that again. What do I need to change so that their marker remains without losing all my privacy?

Netflix, Charles Schwab, others appear to not recognize my device and require two step authentication, every time, but saying now my device is registered and I won't need… (read more)

Netflix, Charles Schwab, others appear to not recognize my device and require two step authentication, every time, but saying now my device is registered and I won't need to do that again. But I do. What do I need to change so that their marker remains without losing all my privacy? Is it a cookie? Do I have to change the Dashboard to no security? Can I do that for just one website at a time?

Asked by whyaduck 1 year ago

Last reply by cor-el 1 year ago

  • Archived

drag and drop attachments in outlook email-feature no longer works

My firefox browser just updated on both of my computers, with this new current update I can NO longer drag and drop attachments(Images) in outlook email that I have with … (read more)

My firefox browser just updated on both of my computers, with this new current update I can NO longer drag and drop attachments(Images) in outlook email that I have with the company I work for. This feature saves me so so much time since I am in graphics and photography and my emails usually have a lot of attachments. So, why did you take this feature away, I use it ALL the time...please let me know what is going on here or if there is a way around this, I can still load attachments by selecting the paperclip option, but it adds 4 to 5 steps...I love the drag and drop option, can you help me because I really like firefox and want to stay with this browser. thank you, Mark

Asked by chickinelliart 8 months ago

Last reply by rlane8511 7 months ago