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I cannot login back into Mozilla Discourse

Hello, No, this is not Mozilla Discourse forum, and this it not the place to ask this question, however, I do not have a choice. I cleared all cookies in Firefox, and rel… (read more)

Hello, No, this is not Mozilla Discourse forum, and this it not the place to ask this question, however, I do not have a choice.

I cleared all cookies in Firefox, and relaunched, and then I could not log back into the forum, there is only one button, (login/signup); for some reazon, I prompts me to create a new account, instead of login into the account that I already have.

I tried Firefox, I tried Brave, I tried Epiphany browser (Ubuntu). I can not log back in.

Logical next step is trying to contact Mozilla's discourt support, however, there is not a way to contact support, not an email, not a phone number, anywhere on the website. I only found an actual street address, for me to send a .... letter?. Is this on purpose?.

I do not mean to be a Karen, but, it is silly, So, can a gentle soul share an email address to the discord support team, so I can try to solve my issue appropiately?

Thank you.

Asked by Svetlana Dragunova 3 months ago

Last reply by Svetlana Dragunova 2 months ago

I don't have access to the email listed in preferences (under sync next to manage account and sign out) but when I click manage account it shows an entirely different email with no secondary email listed at all.

What happens if I click sign out if I don't have access to the email where I can click sign out of and the email in the manage email account is a different one entirely. … (read more)

What happens if I click sign out if I don't have access to the email where I can click sign out of and the email in the manage email account is a different one entirely. What email would I be signing out of and which email is synced with all my tabs and history? I don't want to lose access to all the saved options and sites and everything attached to my desktop browser but I don't have access to the first email listed.

Asked by zachgeller 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

See the "Added" dates in history.

☰ -> History -> Manage history I want to see the date I added first browsed X website, but I can't see the date, I just see the date I last visited. I tried with: ☰… (read more)

☰ -> History -> Manage history I want to see the date I added first browsed X website, but I can't see the date, I just see the date I last visited.

I tried with: ☰ -> History -> Manage history -> Views -> Show Columns -> Added Now I can order to see kind of when the first time it was that I visited it, but not a date or anything.

How can I see the full date information when I visited websites? I can't see any accurate dates or any information of when I visited websites, because it it overlapped by the previous visit.

Can I do something to access this information?

Asked by yogurtyy 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Slow Start Up on Ubuntu 22.04 wXFCE

Hello, I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is… (read more)

Hello,

I've spent several hours today trying to fix FireFox slow start up on my system. After start up (about 2 full minutes), everything works normally. The hardware is an ASUS A88xm-A MB, A10-6800K processor, 16G DDR3, runs OS and programs off an SSD. I worked through all the slow startup suggestions, ran memtest (0 Errors, 1 Pass), disabled all add ons, (even the OpenH264 video codec (I use the onboard HDMI, no graphics card)), turned off hardware acceleration, etc. When starting in troubleshoot mode, less than 30 seconds, (acceptable), but I really don't know where to begin with the "More Troubleshooting Information" when I look at the table generated by it. There have been no other problems to date with the system, and the long start-up time began with 20.04 Ubuntu (about a minute), then got worse when I upgraded to 22.04 to try to solve THAT problem. Currently running FF 104.0, and the update page says wait for a distro update if that is how it was installed. I believe 104.0 is the latest Linux 64b version though. All updates to the system are done as soon as I'm notified of them. there have been none since the upgrade a few days ago.

Any suggestions? Gotta get some sleep now... TIA, Dave

Asked by dkosewick 5 months ago

Answered by dkosewick 5 months ago

Can't recover account, all bookmarks and passwords lost

Hi there, I just switched operating systems from Linux Lite to Linux Mint, and when I went to sign in to Firefox my email address wasn't recognized as having an account -… (read more)

Hi there,

I just switched operating systems from Linux Lite to Linux Mint, and when I went to sign in to Firefox my email address wasn't recognized as having an account - there was no option to send a recovery email or anything, only to create a new account. I tried my other email addresses and the same thing. So I ended up creating a brand new account with my email address, but now I've lost 100's of precious bookmarks and passwords that were saved in Firefox.

Any ideas?

Thanks,

Adrian

Asked by adrianhouse 4 months ago

Last reply by adrianhouse 4 months ago

  • Solved

Dynamic text selection doesn't work

Selecting text on any page, there's no visual feedback of what is selected until mouse is released. There's no feedback that selection starts when mouse button is pressed… (read more)

Selecting text on any page, there's no visual feedback of what is selected until mouse is released.

There's no feedback that selection starts when mouse button is pressed down, no visual feedback while moving the mouse with the button pressed and only upon releasing the button do I get to see the selection.

Selecting works fine in other browsers (chromium) and was working the other day before I did a fresh install of Ubuntu 22.04 (was using 20.04 before) wiping my previous Firefox. So this issue is on an almost vanilla Firefox version 104.0.2.

(Incidentally I can highlight that version number and only that version number in the about-box and I get continuous dynamic feedback of what part of the version number I highlight, but nowhere else in Firefox.)

Asked by Local_Minimum 4 months ago

Answered by Local_Minimum 4 months ago

Google

Why are there so many Google tools embedded in Firefox? Many of us don't trust Google at all, and in the current environment of increasing surveillance, it seems very str… (read more)

Why are there so many Google tools embedded in Firefox? Many of us don't trust Google at all, and in the current environment of increasing surveillance, it seems very strange to find many Google processes in Firefox.

Asked by john820 4 months ago

Last reply by Dropa 4 months ago

security/hacked account

Someone has hacked my Firefox and Gmail account. S.ramos217@gmail.com I was able to login and change the password but now am being kicked out and prompted to verify with … (read more)

Someone has hacked my Firefox and Gmail account. S.ramos217@gmail.com I was able to login and change the password but now am being kicked out and prompted to verify with my Gmail that has also been hacked please help

Asked by samrkarlab 2 months ago

Last reply by Dropa 2 months ago

Click on jar:file:///local_dir_path/xxx-javadoc.jar!/index.html doesn't work

On my personal home page, I have several links as in the subject: which I use to browse javadoc. Clicking on the link does nothing AFAICT. Is there some kind of configura… (read more)

On my personal home page, I have several links as in the subject: which I use to browse javadoc. Clicking on the link does nothing AFAICT. Is there some kind of configuration setting to get the "click" to work? (It used to work years ago)

There are some workarounds

Workaround One

  1. Copy Link (context menu action)
  2. Ctrl-L
  3. Paste link in search/open bar
  4. Return

Workaround Two

  1. Open Link in New Tab (context menu action)
  2. Click on New Tab
  3. Ctrl-L
  4. Return

Workaround two leave an unwanted open tab

Asked by err778 2 months ago

  • Solved

Unable to upload or download files

Hello all, For some reason, I can no longer upload or download files, with the pop-up window failing to appear entirely. I can upload folders through, for example, Dropbo… (read more)

Hello all,

For some reason, I can no longer upload or download files, with the pop-up window failing to appear entirely. I can upload folders through, for example, Dropbox or Google Drive, but individual files don't work.

I've reset my browser, uninstalled and reinstalled it, opened it in troubleshooting mode, disabled enhanced tracking protection, but nothing seemed to work. I've tested another browser, and I was able to upload and download files just fine.

Is there anything I can do to fix this? I'm on Ubuntu 22.04 using Firefox 107.0.1.

Asked by Erika Campbell 2 months ago

Answered by jonzn4SUSE 2 months ago

file exception for Block pop-up windows

I have firefox 108.0.2. I have enabled the Block pop-up windows option. I have a local file that open popups (file:///local_path/a.html). When I open the file I get a not… (read more)

I have firefox 108.0.2. I have enabled the Block pop-up windows option. I have a local file that open popups (file:///local_path/a.html). When I open the file I get a notification that pop-ups are blocked. I try to put an exception in Block pop-up windows with the path: file:///local_path/a.html, but does not work (warning still appears) How I can do it?

Asked by JenniferRhodes1 4 weeks ago

Last reply by JenniferRhodes1 4 weeks ago

HTTP 500 when signing in from Firefox (Chrome works fine)

Only able to sign in with Chrome :-( Firefox 108.0.1 Mozilla Firefox for Fedora gives 500 error. See below: 500 Error Oh dear, something went wrong there. We've been noti… (read more)

Only able to sign in with Chrome :-( Firefox 108.0.1 Mozilla Firefox for Fedora gives 500 error. See below:

500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

n@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:13512 diff@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:13673 getLoad@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:16126 getAllData@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:24310 getFilteredData@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:25652 flush@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:23291 logEvent@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:26424 logView@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:27200 logView@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:1:37891 showView/</<@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:111026 invoke@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:6401 run@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:1809 R/<@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:99:2761 invokeTask@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:7019 runTask@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:2424 m@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:9056 invokeTask@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:8124 p@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:115:743 d@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:115:1058 _@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:115:1357 </p>

Asked by redhermes 2 weeks ago

Last reply by redhermes 6 hours ago

  • Solved
  • Archived

How can I prevent ctrl+q from closing the browser?

When I click ctrl+q by mistake, the browser window with all its tabs is closed immediately, with no warning. This has already made me lose data. is there a way to disable… (read more)

When I click ctrl+q by mistake, the browser window with all its tabs is closed immediately, with no warning. This has already made me lose data. is there a way to disable this keyboard shortcut?

Asked by Erel Segal-Halevi 3 years ago

Answered by Ruba 2 years ago

  • Archived

Search with ctrl-k no longer works when keyword.enabled = false

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into searc… (read more)

For quite some time now I've had keyword.enabled set to false in my about:config because I don't like having the address bar try to autocomplete or turn things into search, when I do a ctrl-l.

I do like that I am still able to use ctrl-k to do a search when I need to. This would place a ? at the start of the field and whatever I type gets sent to search.

In a recent upgrade, ctrl-k still places the ? at the start of the address bar but doesn't send things to search. Instead, it now behaves as if I did a ctrl-l and typed in a bad URL.

I'm on Firefox 80 (on Fedora 32) but I can't be exactly sure which upgrade brought this change in behavior.

Is there a way to get the old behavior back? ctrl-l to enter a URL, ctrl-k to search.

Asked by Ed 2 years ago

Last reply by Mike Kaply 1 year ago

  • Archived

How to set a local file as the new tab

I want to use a local html file as my new tab page. Currently there is no easy way to do this as far as I can tell. Firefox at some point has removed the in-built option … (read more)

I want to use a local html file as my new tab page. Currently there is no easy way to do this as far as I can tell.

Firefox at some point has removed the in-built option to set the new tab as a local file. Setting the home page as a local file is possible. But setting the new tab as either home (note, not 'Firefox Home') or explicitly the local file is not an option (see attached image).

Previous forum posts point toward New Tab Override extension. However, in recent releases, add-ons cannot offer a work around as Firefox no longer allows add-ons to access local files. In the image attached, New Tab Override extension shows that it cannot use a local file as the new tab. It can however take a file and store it somewhere it has control over. This means every time I edit the local file, I need to manually re-upload this to the extension in each instance of Firefox. It is no longer a good option.

I am sure I used this feature not too long ago and it feels like a very simple thing. I am sure I must have missed some setting or option. Any help achieving this would be greatly appreciated.

Asked by James 2 years ago

Last reply by James 2 years ago

  • Solved
  • Archived

Firefox Monitor - unable to find button to add new email addresses

I've been an avid user of Firefox Monitor for the past few months, but recently over the last few days when I go to https://monitor.firefox.com/user/dashboard and log in,… (read more)

I've been an avid user of Firefox Monitor for the past few months, but recently over the last few days when I go to https://monitor.firefox.com/user/dashboard and log in, I've been struggling to find the button that allows me to add new email addresses. I've searched the support article for Monitor for this information, but to no avail: https://support.mozilla.org/en-US/kb/firefox-monitor. So I was wondering if you could point me in the right direction?

Asked by Jonathan 2 years ago

Answered by Wesley Branton 2 years ago

  • Solved
  • Archived

Updated to Firefox 81.0 but credit card autofill is still missing from Options/Preferences menu

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu. I followed the instructi… (read more)

I just updated Firefox to version 81.0 in Linux, Windows and Mac, but the credit card autofill option is still missing from the Preferences menu.

I followed the instructions from here:

https://support.mozilla.org/en-US/kb/credit-card-autofill

Yes, I am located in the US.

Asked by Mr.K 2 years ago

Answered by Mr.K 2 years ago