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Font Courier New is broken in automatic email signatures on Outlook Live website (owa)

For some reason my automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). I have been having this problem… (read more)

For some reason my automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). I have been having this problem for a while now (aka, not only after the last Firefox update), but it is intermittent.

I have already tried identifying whether the issue is in an extension or in Firefox itself, but without success. Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would appreciate some help in identifying the culprit, so that I may contact the appropriate support team (if not Mozilla itself).

Asked by Tiago Pomella Lobo 1 week ago

Last reply by Tiago Pomella Lobo 2 days ago

Google sourced content often fails to load

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent… (read more)

For the last few months (perhaps concurrent with a Firefox update, but I don't remember), Firefox seems to be having problems with Google-sourced stuff. It's intermittent, but the most frequent failures are searches using either the address field or the dedicated search field - much of the time I just get a blank page, and at first it looks like it might be trying to load something, but after awhile the "X" abort icon changes to the reload icon, signaling that it thinks it is loaded or has given up. Success or failure seems to come in waves or phases, not completely random - immediately retrying will usually not work. If I can get to the Google home page by typing "google.com" directly (which has a much better batting average than searching in the address/search fields, although not always), I can search directly on the Google page without trouble for some mysterious reason (perhaps that fills the page using AJAX rather than reloading - I'm not sure). But then clicking on one of the results might not work, because that initially goes to a Google URL before redirecting to the requested page. I've resorted to extracting the page location from that redirection URL just to bypass Google.

Other Google services have problems, too. YouTube's home page usually loads outlines of videos, but sometimes it fails to fill in thumbnails and other details or does so VERY slowly. Occasionally even reCaptcha will fail to load when I'm trying to log into some site that uses it. And even when something appears to fully load and function (e.g. a couple Google Sheets I use daily), often the "stop loading this page" X and hourglass on the tab will remain, indicating that it thinks something is still loading (in that case, it seems to never time out - I either click the X or ignore it). All these types of failures started at the same time, so they seem to have a common cause.

I have not noticed any problems with sources that are not owned by Google. And Chrome and Edge have no problems at all. So apparently it's specifically Firefox and Google that are not getting along. I'm running Firefox 108.0.1 (in PortableApps, although located on my hard drive) on Windows 11.

These failures happen even if I start Firefox in troubleshooting mode (which proves it's not caused by an add-on) or open Google in a private window so that there are no cookies involved. Since Chrome works, I also tried using the User-Agent Switcher add-on to pretend I'm Chrome, but that also has no effect. I expected to see tons of other complaints about this on the web, but there have been surprisingly few, and the only suggestion that seemed relevant (and effective for some people) was to set "security.tls.enable_0rtt_data" to false, but that has not made any noticeable difference in my case.

I waited through a couple Firefox updates, hoping it would just get well, but I've lost patience. Are there any new ideas out there?

Asked by OsakaWebbie 3 weeks ago

Last reply by OsakaWebbie 1 day ago

Constant Firefox Trouble Reports When Browser Isn't Even Running

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even… (read more)

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!

Asked by backgroundsound 1 week ago

Last reply by backgroundsound 2 days ago

Zillions of tabs open when I click on "click here to view in browser" in Outlook

In an email, when I click on "click here to view it in a web browser," zillions of Firefox tabs open. This happens with emails from different senders, but they work fine … (read more)

In an email, when I click on "click here to view it in a web browser," zillions of Firefox tabs open. This happens with emails from different senders, but they work fine elsewhere.

Here is what the zillions of tabs have in the address box: file:///C:/Users/Glynis/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/JIB181TP/email%20(004).mht

I have a PC running Windows 10 and use Microsoft Outlook desktop on Exchange.

Thanks.

Asked by glynis.gibson 1 week ago

Last reply by glynis.gibson 6 days ago

new version runs ....poorly

The new version of Firefox runs very slowly, tabs take long time to load and is slowing down other operations on computer while waits for mouse to re-appear etc. Had down… (read more)

The new version of Firefox runs very slowly, tabs take long time to load and is slowing down other operations on computer while waits for mouse to re-appear etc. Had downloaded a previous version, then firefox automatically updated and back into sheet mode. Now your ridiculous download previous version page is very much less than helpful as just keeps trying to get you to load newest (crap/buggy) version. Uninstalled firefox and computer works well again. I've used firefox for long time, but will change to something else if cant access a download for previous version that allows better operation while wait for a perhaps better working newer version. Learned lesson with windows updates over the years, not gonna use your current version of firefox.

Asked by nwalker40 3 days ago

Last reply by nwalker40 3 days ago

Firefox keeps crashing / Failed to load critical module "resource://gre/modules/WebNavigation.jsm"

Hello everyone, I was here recently since nothing in Firefox wanted to load, but I fixed that by using old sessionstore.jsonlz4 so I guess that session was corrupted. New… (read more)

Hello everyone, I was here recently since nothing in Firefox wanted to load, but I fixed that by using old sessionstore.jsonlz4 so I guess that session was corrupted.

New problem: Everyday when I start my PC and Firefox it keeps crashing over and over until I use an old working sessionstore file again. So it seems that everytime Firefox tries to save my current session with nothing changed/ different from the backup it corrupts it and I have to use the old backup again - which obviously sucks since no matter what I open/ do today it will be "deleted" again tomorrow.

The only "interesting" thing the crash report shows is MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" but I will share the troubleshooting information below if that helps.

My only idea left is to save the most important tabs and wipe everything else off my Firefox to see if that helps - but if it doesnt then I have to restore my old session yet again and all progress is lost again no matter what I do.

Any ideas are appreciated especially since I didnt change anything relevant about my system or Firefox in recent times so I have no Idea where all of these problems come from all of a sudden.

Asked by JustLeon 1 day ago

Last reply by JustLeon 1 day ago

Firefox slow on speedtest

Firefox doesn't run Speedtest program at same speed as Chrome. I noticed that recently Speedtest is not reporting accurately when run on Firefox but reports correctly on … (read more)

Firefox doesn't run Speedtest program at same speed as Chrome. I noticed that recently Speedtest is not reporting accurately when run on Firefox but reports correctly on Chrome or Edge or my phone for that matter. I have tried in troubleshooting mode and have refreshed Firefox. I have a 200 Mbps connection. I am connected to my router via Intel(R) Wi-Fi 6E AX210 160MHz.

Please see attached screen shots.

Asked by sotackd 15 hours ago

Last reply by sotackd 1 hour ago

full screen leaves empty space

hello when I open the browser for the first time (after closing and opening it too) full screen mode leaves some empty space on the left and top of the screen, but it hap… (read more)

hello when I open the browser for the first time (after closing and opening it too) full screen mode leaves some empty space on the left and top of the screen, but it happens only for first time you enter it, after reentering it the problem disappears for the session. It's not that big of a deal but still pretty annoying.

extensions: ublock and dark reader dual monitor 1080p and 1440x900

Some people say that changing the theme from default fixes it but it didn't work for me as well as disabling hardware acceleration

Asked by Windcrown 5 days ago

Last reply by Windcrown 4 days ago

Firefox freezes up once a day within 30 minutes of being started

Every morning I start up Firefox and within 30 minutes of it starting it seems to at some point start to stop working. I can open new tabs, but URLs will not load. Tabs… (read more)

Every morning I start up Firefox and within 30 minutes of it starting it seems to at some point start to stop working. I can open new tabs, but URLs will not load. Tabs that already have pages loaded won't load new pages. Basically, the UI works but the browser can't load anything.

I have to close Firefox, and then when I start it up again. I have to kill the last process that didn't close cleanly.

After this, Firefox will work for the rest of the day without issue. The next day the same thing happens.

I tried reinstalling Firefox, and I know it is updated to the latest version. I haven't found any issues described like this while looking for help on this, so wondering what to do about this, short of moving to Chrome on this computer.

Asked by pachilds 1 week ago

Last reply by pachilds 6 days ago

Firefox window resize freeze after time

I'm using Ubuntu 22.04.1/Wayland and FireFox Snap for Ubuntu 109.0 and I have two monitor bigger and smaller. After some time of using Firefox it's hang or something like… (read more)

I'm using Ubuntu 22.04.1/Wayland and FireFox Snap for Ubuntu 109.0 and I have two monitor bigger and smaller. After some time of using Firefox it's hang or something like that. When it happens I can normally open pages and use firefox except I can't move tab, resize window and when I move firefox from one monitor to second then it fit to half of screen (when move from smaller monitor to bigger) or window is behind monitor (when move FF from bigger monitor to smaller, you can see on screenshot what I mean). When I close FF and open everything works fine.

Asked by FELIXORZESZEKPRIV 1 day ago

Last reply by FELIXORZESZEKPRIV 17 hours ago

Wondering if I'm alone in having problems with Firefox

As the years go by I still love Firefox--its response speed and its many features. But it is getting to the point where almost every new order for a product I place with … (read more)

As the years go by I still love Firefox--its response speed and its many features. But it is getting to the point where almost every new order for a product I place with a new company fails because their website only works properly with Chrome. I'm not being negative here--this is my actual experience. And LastPass works better with Chrome than with Firefox, although I can't remember specifics at the moment.

I wonder if there is a specific reason for this general increase in problems, such as due to how I've customized my Firefox, or perhaps that Firefox is adhering too closely to browser standards, or something else. I don't even know if this vague but real problem is caused by me somehow, or is endemic to Firefox.

So, I'm posting this just in case someone else has encountered the same problems.

There is no particular error message to report. It's just that an increasing number of website forms are quietly failing to log me in, or to accept an order, or something similar. Just quiet failures that don't happen when I try the same thing in Chrome.

Important: I don't have ANY problems with Firefox with websites and apps that I myself have created. All Firefox languages--HTML, CSS, JavaScript--work perfectly for me.

I'd appreciate any feedback from others, as I really, really want to keep Firefox as my regular browser.

Asked by David Spector 6 days ago

Last reply by David Spector 6 days ago

Firefox and Thunderbird crash on startup

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constan… (read more)

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constantly when I try to launch either of them. In both cases, when I try to launch them from the command line, I get the following message: ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Segmentation fault (core dumped)

For basic info, my system is: OS: Linux Mageia Cauldron Environment: GNOME Shell 43.1 Display server: X11 Kernel: 6.1.8-desktop-1.mga9 x86_64 Firefox: 102.7.0esr Thunderbird: 102.6.1

Looking around, it seems to be a bug with Firefox and Thunderbird, but besides waiting for a new update that might fix itself, I wonder if there is something I can do to make them work now.

Thank you.

Asked by imbeault.regis 1 day ago

Last reply by imbeault.regis 5 hours ago

Context menu and tab bar unexpected behavior after last update (109.0, 64-bit)

After Firefox’s latest update (109.0 - 64-bit) I am experiencing several bugs. I’ve narrowed it down to two things: Context and dropdown menus do not appear, yet they … (read more)

After Firefox’s latest update (109.0 - 64-bit) I am experiencing several bugs.

I’ve narrowed it down to two things:

  • Context and dropdown menus do not appear, yet they are present (if I click where they would be the intended behavior happens). This happens for both the menu bar and the toolbar, as well as when doing right click in any website.
  • I cannot move tabs along the tab bar.

No extension is causing this since I have disabled all of them.

Is some else experiencing these or similar issues?

If these are not common problems, does anyone know what could be causing them and how to solve them?

Thanks in advance!

Asked by Baobab 1 day ago

Last reply by Baobab 1 day ago

YouTube not buffering videos as it should

Over the last few weeks I have noticed YouTube will not buffer the videos properly. Its like I have dial up internet, and every 2-5 seconds the video will pause and then … (read more)

Over the last few weeks I have noticed YouTube will not buffer the videos properly. Its like I have dial up internet, and every 2-5 seconds the video will pause and then replay..

I have added photos of my phone specs, and download speed.

One thing I have noticed though, is in some areas my phone will be switching from 5g to 4g, even if I am in the same spot. It usually settles down though. This may be one part of the problem, however I have had my phone for over 12 months now, and this problem has o ly recently became an issue.

Ffs YouTube, just buffer the complete video if you? Think I have shut internet? Whu can't it be like the old days, when I could pause the video and the whole video would buffer. Ffs.

Asked by Nate 2 days ago

Last reply by Nate 2 days ago

Nextcloud login from Firefox

hullom snce several days I canot login to my nextcloud anymore, not with any of my different user names. Nextcloud will show a login screen, I can enter my credentials, F… (read more)

hullom snce several days I canot login to my nextcloud anymore, not with any of my different user names. Nextcloud will show a login screen, I can enter my credentials, Firefox will try to connect and after a while present me a fresh empty login screen. On one of my other macs (same OS) Firefox does login ok. After deleting Firefox app and reinstalling Firefox again, the behaviour does not change. Also deleting the stored login names and passwords does not help, deleting a bunch off cookies neither. What else could I do?

Asked by daniel177 2 days ago

tabs and troubleshooting

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF … (read more)

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF internal task-manager? I'm not a programmer so trying to make sense out of what I read, I hate to say but I have no clue :( what im reading most of the time. And when im trying to track it down to a particular tab it is impossible! As far as I can tell, it doesn't even show most of my tabs. Its bad enough when the 2 task-managers show different info. Amazon Prime Video website has major issues, memory (like taking up GB's of memory) and freezing while it sorts out the memory, upto several minutes if FF doesn't crash. If I close the tab with most memory sometimes it closes the Prime tab and FF goes on, other times I don't know what it closes and the whole browser shuts down. I run Nightly and is kept up to date.

Asked by starsaa 7 hours ago

Automatic email signatures are broken on Outlook Live websites (owa)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438 As described in the title, automatic email signat… (read more)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438

As described in the title, automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). They are unreadable in both text editor and just email visualizer. The issue is not limited to the latest version (109.0).

As described before: Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Disabling "Use hardware acceleration when available" and "Use recommended performance settings." and restarting also does not solve the problem. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would really appreciate some support.

Asked by Tiago Pomella Lobo 2 days ago

My LMS Site slow to Buffer

My Red Vector / Convergence LMS that I use has recently become very slow when searching or saving within the system. Does Mozilla need to make changes for this Site ? If … (read more)

My Red Vector / Convergence LMS that I use has recently become very slow when searching or saving within the system. Does Mozilla need to make changes for this Site ? If not then I will have to go to Chrome. It works fine in Chrome. Please respond back. Thanks

Asked by ron.lamar 2 days ago

Drop Down Menu Not Working

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in th… (read more)

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in the address. This feature is not working in Firefox but does work in Microsoft Edge.

I have a video of the issue which I cannot upload.

Asked by Photoparity 3 hours ago