Firefox Support Forum

I see my original question is now archived at https://support.mozilla.org/en-US/questions/1380948#question-reply I never closed it because I didn't know if my last process could really fix the issue. It didn't, not always. Over the years, there have been times when the issue would still pop up, but not as often as before (2022 and earlier).

I have a feeling that during an issue, FF is having difficulty setting up shop after starting up. Consequently, it is spending more time before it could become prepared to connect to the Net. I've come up with another "solution," which is deleting (or moving out) xulstore.json in the profile folder after exiting or before starting FF. You can create a batch command or script to execute the process.

So far, FF is connecting immediately after startup.

Device: Surface Pro X SQ2 OS: Windows 11 Home for ARM (Up-to-date at time of writing) Firefox Version: 125.0.3 (AArch64 up-to-date at time of writing)

I am having an issue with Firefox and video playback, specifically on YouTube. When I play a video in default view mode, the playback is super choppy / low frame rate. When I change to theatre view or full screen, playback works perfectly.

I've tried incognito windows and troubleshooting mode with no improvement.

Microsoft Edge works fine.

Not sure where to go from here.

This is almost surely a "security" or "privacy" design, but it's an error. In Firefox - only (this works fine in Chrome) - if I open the LastPass Firefox Extension, find a Site, and Copy the password, then go directly to an open AnyDesk remote access connection, and Paste (or, lightning bolt menu, Insert from Clipboard), what gets pasted is a single wrong character, NOT the password that IS in the clipboard. (If I paste instead into e.g. a local Notepad window, the actual password gets pasted). I asked AnyDesk support about this, and they confirmed that it's something that Firefox is doing. It shouldn't. Copy is copy. Paste is paste. Why would Firefox do something so that copied text (which just happens to be a password from a password vault extension) pastes wrong when the destination just happens to be a remote desktop client (AnyDesk) to send the password through to complete a login at the remote end? Anyway, how to turn off this wrong behaviour? thank you. (Windows 11 Pro, 64-bit, 23H2, Firefox current - 125.something today, but this has been going on for some weeks at least, AnyDesk version 8 current)

Hi,

i am currently at a loss.

I have set up Passkeys for my google accounts. Now i have completely reinstalled my current pc and now there is no QR code showing when trying to log in.

I have another laptop where it will start completely normal. I can switch between a hardwarekey and another system (to show qr code)

Can you help me with this? I cant seem to understand why it is working on my laptop but not on my desktop. I just cant switch to log on with another device, now it is not even giving me the option to log on with a hardware key.

I would appreciate help.

Greetings

Please someone help me with this. My primary email has been breeched and because I was honest with the service --instead of just saying I need help resetting my password. Thay are asking me to send them a copy of my drivers' license and a photo "selfie" of myself to recover my account.

This is where I draw the line -- all invasions of privacy we have learned to live with but not this -- I could give them the transaction ID from my last Payment from Paypal period -- but that was not good enough. If I was being deceitfull I could easily provide the crdentials they ask for and it could all be fake; so I told them to get lost as I was paying for the Premium service anyway. I can contintue to use that as my ID but sonner or later someone is going to want to send me a code there and I can't retrieve it. Tonight they did not ask so I was able to get in here.

Everybody has a place to change your password but few have a place to change your sign-in ID. If I can get back into Firefox with a new ID and set 2 step validation I shouls be okay as faras the average user gors. The other option that I know of is to stary a new Firefox account. I alread have a lot of people and business's that I have to get my new email to.

Thanks To Anyone with any ideas.

Sincerely Paul

When I try to use needed tools on websites, Mozilla is blocking the page from opening. USPS will not allow me to track a package. When I enter the tracking number, the page just sits on white and the search just spins

New tab opens to blank page and not my home page, which is Google. I have been to setting and went to the drop down box for tab settings but it only gives me an option to make firefox my home page or a blank page. I want Google to be what appears in my new tab when I click on the little + isgn.

Hi, I've been trying to get the Multi-Account Containers Add On to work on my computer for quite some time. Would be very handy for me. When I add the Add On to my browser the icon on the top right of the screen just won't show up. Don't know what I've been doing wrong...? How can I access the container settings someway else? I've made changes to my FF settings in regards to privacy via the recommendation from Sun Knudsen but don't really see an issue here. Thanks in advance!

macOS 10.15.7, Firefox 125.0.3

Just in the last few weeks, "buttons" on web sites do not work in Firefox, but work fine in Chrome. Example: https://www.mealtrain.com/users/sign_in/ The sign-in button does nothing in Firefox, yet works fine in Chrome. V. 125.0.3, Windows 10.

Recently firefox stopped filling in my credit card information. 1. On a website asking for a credit card click on the credit card number box. 2. Choose the car from the popup. 3. Popup disappears but nothing is filled in on the website form. 4. Use Google Pay or PayPal to purchase.

This used to work.

Firefox version 125.0b9 (64-bit) Ubuntu 22.04 Firefox installed from the Mozilla PPA - ppa:mozillateam/firefox-next

Unlike Safari, Firefox doesn't autofill passwords or 2-factor codes. Please implement these features or tell me how to get them to work. MacOS 14.4.1 Thank you, Steve

Firefox goes to eBay Portugal instead of eBay USA. In order to complete a specific task, I had to use Edge browser to get there. Why does it do that? How do I fix it?

I can no longer login to my webmail account using firefox, but I CAN login using MS Edge. I obtained a new ISP and set up a new email account. I was able to access the webmail account for about a month with Firefox. Then a few days a age, it just stopped: When entering valid credentials, the login page just refreshes (without errors) and doesn't continue to the webmail inbox any longer. So I thought I'd try a different browser and I used MS Edge. The valid credentials get me into the webmail inbox using Edge, but no longer works in Firefox. Any ideas what happened?

I get the message: Gmail may not work well with this browser version. Please upgrade to a supported browser. Just got it today. FireFox is version 125.0.3 for Windows 11. On gmail help, it said to disable extensions and add-ons. I did this, restarted Firefox and get the same message.

Where are all the tabs for the research I was working on? I stepped out of my office for a few minutes and returned to a very proud message declaring that Firefox had auto updated and now better than ever. Only all my tabs are gone. Why does every other browser save and restore tabs when updating, but not Firefox??? Do I have to go back to Safari or Chrome? This cannot happen!!!

I can't access my Virgin e-mail. I sign in with usual e-mail and password, then click and the link just doesn't work. The same when I ry to access my Virgin account details. Sign in and the links just don't work. It was fine yesterday, but there has been another Mozilla 'Update' which has 'Broken' the Virgin site! Can I roll back to the previous version of Firefox? There does seem to be an awful lot of updates; every few days it sems. Why?

I have tried all fixes suggested by others reporting similar problems with previous versions, but this was noticeable for me yesterday afternoon right after some downtime and the latest version (for me) of Firefox was installed. Every time I try to use a site requiring recaptcha, the wheel spins and I get no choice to log in. I've cleared cookies and my cache, refreshed Firefox, etc. Nothing works.

I noticed that Firefox implemented an update today at 10:36 (CST). I have noticed that since that point I can no longer click the login button for my ShipStation platform. I can login without issue through Chrome, but prefer to use Firefox. I have cleared my history for ShipStation in Firefox. I have restarted my computer. The page loads, but clicking on the login button has not result - nothing happens.

Please help!