Firefox Support Forum

Hi all.

I use Firefox 120.0.1 with the setting "Delete cookies and site data when Firefox is closed" to clear said data when closing Firefox. I have also set an exception for a few websites, so they should save cookies and data. However, this does not work as intended. After closing and reopening Firefox, both cookies and data are gone from these websites. I have looked for a solution in older forum entries, and it was recommended to adjust the history settings. It seems that checking the box at "Delete cookies and site data when Firefox is closed" automatically sets the history settings to what can be seen in the attached screenshot. Altering these automatic settings unchecks the box above. Is this issue related to the website or is there a way to solve it?

I have recentlly built a new pc. I have updated windows, graphcs drivewrs and checked that the ram is good. I have submitedn the crash log: bp-c292b4b1-dbec-41f5-a25f-5823f0231202

Hi, I suddenly have a thick white border around three sides of browser that I can't rid of. I did a search here and found what looked like a solution but there is no "Customize" button in FF any longer, so not sure how to fix this.

It is not running in compatibility mode either.

Thanks all

For the last couple of weeks, whenever I access the finance.yahoo.com/ website, my computer slows to a crawl. I run Activity Monitor to show me FF memory usage has surged to 6.5 GB! I cannot just 'quit' FF, have to force quit to regain the memory. No problems with any other website. I am running Mac OS 12.7, 8GB RAM, FF 102.0.1

Any help/suggestions appreciated.

Regards, Peter Donlevy

I have a new PC running Kubuntu 22.04, with Mozilla Firefox 120.0.1 (64 bit) installed. Standard, the system window title bar was hidden. But I wanted access to the "Move to desktop" menu and wanted the title in the title bar. So, in "Customize toolbar" I checked "Title bar". The title bar reappeared, but a complete border along the Firefox window became inaccessible, and when clicking in that zone, it effectively clicked in the window behind. In particular, the complete menu bar is inaccessible, as well as the scroll bar on the left and in the bookmarks sidebar the fold/unfold. And Mozilla Thunderbird 115.5.0 has the same annoying behaviour. Even when hovering over some menus in the Mozilla window, you can sometimes see reactions from the window under the Mozilla window. On older Kubuntu computers (up to 18.04) with older versions of Firefox (up to 113.0.2) and Thunderbird (up to 102.11.0) I do not have that problem. How can I get at the same time access to both the system title bar and the menu bar ?

I need a fix for my ESPN+ account. I can watch live sports and videos but cannot read ESPN+ articles. Everything works great with Edge and Chrome, so maybe I will have to switch browsers.

I have three Firefox-related browsers installed on a Linux Mint MATE system: Firefox, Nightly, and Pale Moon. I realize that Nightly is not intended for production use. That said, the top border is twice as tall as the one on Firefox and Pale Moon. This is a new system and I don't remember the border ever looking like this. The three images should illustrate the problem. Is there an about:config setting I should set?

Hey,

I've been having an odd issue with Firefox where tabs where I attempt to access youtube.com will immediately crash. This issue first arose when I attempted to log in to Youtube, and had never occurred before. When I did that login, the tab crashed, and I have been unable to access the website since (100% crash rate).

Basic details: The website does not visually load at all. However, the URL bar icons for the website do briefly appear prior to tab crash. (Autoplay button, etc). The crash is never reported in about:crashes.

I've tried the following tests, unsuccessfully: - Logging out of all Google accounts separately - Disabling all extensions - Transferring all of my data to a new computer - Reinstalling Firefox - Rebooting Firefox in troubleshooting mode

This problem does not occur on my Windows machine but occurred on my previous intel-based Mac and now on my current Apple Silicon Mac.

The only success I have had is in creating an entirely new Firefox profile. However, I would prefer to fix the issue, as I assume that porting all my settings to the new profile would... also probably bring the bug along.

Thanks for reading & any advice is appreciated.

Got a problem on two separate computers: Mozilla Crash Reporter keeps popping up when Firefox is not even running. I'm guessing that my antivirus avast is interfering with the update service. I'm I right or wrong? Otherwise, does anyone know how to interpret this? This is the report:

AdapterDeviceID: 0x6818 AdapterDriverVersion: 27.20.20903.8001 AdapterSubsysID: 25541458 AdapterVendorID: 0x1002 AvailablePageFile: 23509377024 AvailablePhysicalMemory: 4957573120 AvailableVirtualMemory: 138522866925568 BackgroundTaskMode: 1 BackgroundTaskName: backgroundupdate BlockedDllList: BuildID: 20231116134553 CPUMicrocodeVersion: 0x2f ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1701389728 GpuSandboxLevel: 1 HeadlessMode: 1 InstallTime: 1701135841 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["ondemandconnroutehelper.dll","twinapi.dll","wscapi.dll","NapiNSP.dll","pnrpnsp.dll","wshbth.dll","winrnr.dll","ktmw32.dll","wsock32.dll","webauthn.dll","wininet.dll","dbgcore.dll","Windows.UI.Immersive.dll","iertutil.dll","Windows.Globalization.dll","DWrite.dll","srvcli.dll","urlmon.dll","BCP47mrm.dll","winmm.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","Bcp47Langs.dll","icm32.dll","FWPUCLNT.DLL","rasadhlp.dll","winhttp.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winnsi.dll","dbghelp.dll","twinapi.appcore.dll","WindowManagementAPI.dll","version.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","gpapi.dll","dxgi.dll","rsaenh.dll","ntmarta.dll","IPHLPAPI.DLL","winsta.dll","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","gdi32full.dll","ucrtbase.dll","KERNELBASE.dll","bcrypt.dll","wintrust.dll","win32u.dll","crypt32.dll","msvcp_win.dll","cfgmgr32.dll","bcryptPrimitives.dll","kernel32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","user32.dll","advapi32.dll","sechost.dll","nsi.dll","psapi.dll","shell32.dll","msctf.dll","setupapi.dll","SHCore.dll","ole32.dll","ws2_32.dll","msvcrt.dll","gdi32.dll","combase.dll","imm32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","gkcodecs.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403195 ShutdownProgress: xpcom-shutdown-threads ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1701389663 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 30027948032 TotalPhysicalMemory: 8553111552 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 658.43255 Vendor: Mozilla Version: 120.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsThread::WaitForAllAsynchronousShutdowns useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

The Certificate Manager dialog (Settings -> Privacy & Security -> View Certificates...) has gotten to the point where it is extremely wide (greater than one screen width! Luckily I have 2 monitors so I can expand the FF window wide enough to get to the grab handle in the lower-right corner of the dialog). If I grab that resize handle in the lower-right corner of the dialog and attempt to shrink it, it will not get any smaller - I can only make it bigger. (What has caused this problem is I have attempted to reduce column sizes in the dialog, but the columns have only gotten wider!) I see no controls to be able to reduce the dialog size to a reasonable width. Am I stuck with this forever now?

Hi, Please advise how to remove, disable, delete, block the new added "Your browser is being managed by your organization." to my Settings page. I'm home user .Also Please know that this is generating "FALSE FINGERPRINT CERTIFICATES" thank you

I want to be able to start a live stream in Mighty Networks - all seems to work, except the go live button is blanked out. I tried all the usual up to reinstalling firefox and generating a new userprofile in windows 11 and getting a brand new firefox version running in the new userprofile. With other browsers like chrome it just works fine.

On my latptop running windows 10 firefox does not encouter this problem.

Any suggestions are very welcome, I can of course switch browsers but would prefer to see this issue resolved.

Curious to hear if any other users encounter the same issue,

Thanks for any help provided,

Bart

Hello,

After FireFox 80, the shortcut key of "Copy Link" and "Copy Email Address" was changed to L from A. This is really inconvenient for most right-hand users..

a> I posted a link 2 years ago below. But it is not working in the latest Firefox 120 under Windows 10. https://support.mozilla.org/en-US/questions/1333526

b> I believe a lot of users are looking for this answer like this one below. https://support.mozilla.org/bm/questions/1334749

c> Yes, thanks to this add-on which will add an extra link with shortcut key A, but it shows 2 duplicated links. https://addons.mozilla.org/en-US/firefox/addon/copy-link-address-a/

Anyone know how to change the L to A natively? I prefer the same way as a>, or post an add-on like c> but to change existing L to A, not add an extra link.

Thank you so much! Brian

I've set custom fonts through Settings > Fonts > Advanced, but the fonts I have specified are not being used on any websites even if I uncheck the box that says "Allow pages to choose their own fonts, instead of your selections above". For example, I've set the default sans serif to Source Sans 3, but websites use Arial regardless of the settings. The only custom font I've gotten to work is Segoe UI (the UI font on Windows); all other just fall back to Arial. The problem persists even if I disable all extensions/add-ons. I'm also experiencing the problem for non-Latin scripts; I've tried to set the default Bengali font to Noto Sans Bengali, but websites are using Vrinda instead.

I'm running Firefox version 120.0 on Windows 11, any help is greatly appreciated!

What has happened to typing and viewing the content of the search INSIDE the Google search box? Why this does not work now and the search moves to the address bar where it is tight and one cannot see all content of the search? Why have you done this? How can I bring it back please? I hate is as is now.

I don't remember with which version of Firefox for Linux this issue started; but I cannot play multiple videos at once. If I open two tabs with video sources one of the videos will automatically pause if I start watching the second one.

I have tried disabling my add-ons but the issue persists and I don't think there should be any reason for any of them interfering with videos.

Currently running Firefox 120.0 (64-bit - Arch Linux)

Firefox just updated to version 120.0 I hadn't used youtube for a while. When I tried to play youtube videos none of them will play, only get a green screen with audio In troubleshooting mode they will play Refreshing firefox does not fix the problem