Firefox Support Forum

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117

When I watch videos on Youtube, suddenly it says I can only watch them in 360p or 720p quality, when previously I had access to 4K and 8K video at maximum and 1080p average. Youtube says "YouTube videos are available in many formats and qualities. But, some browsers do not support newer video formats or quality options. This restriction means these browsers may only have one or two video formats to choose from. We recommend upgrading your browser or operating system for the best viewing experience." This has only happened now and it only happens with Firefox, as when watching videos with Safari 1080p video is available. I am using the latest version of Firefox on a Mac mini with the latest Mac OS installed.

Dear Friends,

Trust all is well...

PLEEZE put an end to this mystery. Can you BLOCK YOUTUBE ADS or not? If so, how is that accomplished.

Many of the extension are not safe even dangerous to use.

Thank You!

Best, Ralph

I'm essentially new to the subject of containers. Forgive the awkward title, but I couldn't figure out how to concisely express what I'm curious about.

For example, hypothetically you have a 3000+ tab session, which on occasion may max out your cpu/memory with unpleasant/inconvenient consequences.

I was watching a Youtube video on the subject, mentioning that, in some ways, containers can be compared to kinda like having multiple, isolated profiles.

Is that how it works? Can I separate 3000+ tabs into 6 containers of 500 each, and expect each one of them to behave independently of the others, like 6 separate profiles, at least from a memory management perspective?

Feature "Reopen previous tabs" are under check, but after closing browser by "X" and reopening it, it'll start load Home page alone. This thing works correctly only by "Exit" button in pop-up menu.

This isn't happened on previous versions before and I want you to make it reopen those tabs again, because I don't feel comfortable closing the browser any other way than "X" window button.

I have checked the boxes that say "Ask to save logins and passwords for websites" & "Autofill logins and passwords". I then can open a new tab and the autofill information appears however when I close browser then open again later it no longer autofills web sites and I have go back and recheck "Ask to save loging..." and it works. How to I get it to remember permanently?

I decided to migrate from chrome to firefox, sadly, my experience has been faced with random slow downs or partial loads even on a fresh install. It's weird but it seems that at random times some websites will refuse to fully load or even start loading, it appears that the app is just hanging. This is usually fixed after several refreshes. Oddly enough, even on a fresh install, if I attempt to load up the same website while in private browsing, it loads right away, again this is consistent even on a fresh install, the attached image was an attempt to load youtube after signing in on a fresh install without add-ons, I tried loading up youtube in private and it worked right away. Chrome wasn't presenting this problem on my computer for years. Any ideas? My computer specs are high enough where they shouldn't matter. I'm running an AMD GPU (7900 XTX) but I haven't found any know issues regarding these, to even discard that, I disabled hardware acceleration, but the issue persisted. Running up to date windows 10, installing latest version of firefox.

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too.

Tried all the fixes shown in prior posts. This is unacceptable !

When I upload the photos using Mozilla they becomes less saturated. The browser changes the color of the photos itself because when you download the photo back to a computer and compare it with original one in the photo viewer, the difference is noticeable. After some research, I found advice to use the gfx.color_management.mode set to 0, it helped, but the photos after upload looks over-saturated, but only in Mozilla. In other words, the photos after upload looks over-saturated in Mozilla (the way the browser displays them) but the browser does not change the color of the photo itself as it was before, because there are no any difference if compare with originals after download to a pc. I attached an example, but did changes in the third photo on purpose just for reference, because as I said earlier, the colors of this photo are displayed normally in all other programs except Mozzila, I just wanted to show how it looks in Mozzila.

I've been trying to export my bookmarks to an external hard drive so that if something should happen to my computer I have a file of them. I'm using Windows 11.

When I export the bookmarks as an HTML file, it saves OLD bookmarks from a few years ago, not the current ones. I know this because when I go to my external hard drive and click on the file and open it up it shows the old bookmarks.

I have no idea why this is happening. Can anyone help me? Thanks.

Hello there,

while trying to stream a Live-Stream i unfortunately get the following error, while the stream is loading: "Playback cannot continue. No available working or supported playlists."

Is anybody else encountering this issue?

Thanks in advance.

Sincerely

Hello All,

On my Laptop I run Firefox and Ivanti VPN for Customer stuff.

I configured Firefox to use the Windows Network (so proxy) configuration.

When i start the Laptop, so no VPN enabled, and open Firefox. all good and fine.

I enable VPN, Firefox does not load any page, other Browser do. My manual workaround is now, to open the Firefox cofniguration, goto the Proxy settings. Then disable Proxy config, close the Proxy config, go back in and select System defaults. I found online, that this is an old bug and my co worker do not encounter this.

My Firefox has version 119.0.1 (64-Bit)

Thank you in advance.

When I open Vivaldi browser, the link in the address bar is highlighted right away. That's not the case in Firefox. Here I to either need triple click or use "CTRL A" The same is true when I open a new tab.

Is there a way to do that in Firefox?

Thanks a lot /Per

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version 119.0.1 (64-bit)). If I use Google Chrome or Microsoft Edge I log in with no problem.

For the past few days, Firefox has been freezing up. By playing around with it, I've found that it's still functioning, but it ceases to update visually. I'm not having the same issues with any other program on my PC, I don't see the icon to update Firefox, and I've restarted my PC a few times along the way.

When this happens, it's not just website contents that freeze, but Firefox's UI as well. Hovering a tab doesn't highlight it. Clicking the hamburger doesn't appear to open the menu. Etc...

If I have a video playing when this happens, I will continue to hear it, but the frame the video is on stays in place.

If I click on another open tab, it will still show me the tab it visually froze on, but if I end Firefox with Windows Task Manager & reopen it, the session saves the tab switch, so it's still taking mouse inputs. I've been able to do similar with keyboard inputs by clicking on the address bar and entering a new URL. I don't see anything as I type it, but after using Task Manager to close and reopen Firefox, the site I entered is there.

I can switch between open Firefox windows when this happens without issue, even on the same monitor, and if I pull up something else in front of Firefox and then switch to Firefox it will still display what was last visible in that Firefox window while the bug is occurring.

I have tried disabling add-ons, and actually found that disabling some of them made it happen *more* frequently, not less. Privacy Badger, Auto Tab Discard, & Ad Nauseum specifically. Switching from Ad Nauseum to AdBlock Plus or uBlock Origin neither increases nor decreases the frequency. My other add-ons, like Duplicate Tabs Closer, haven't had any effects on frequency that I can see. With all of my Add-ons disabled, Task Manager shows double the number of Firefox processes.

I tried to clear my history, but I can only select my last 1 hour of history, as clicking on the dropdown box to select another duration will cause the problem to occur & I can't see the other options in the box to select a longer option. The dropdown to select a topic for this question has the same issue.

These are some actions that risk causing the bug to start, but aren't 100% reproducible, and the list is not exhaustive:

• Trying to click & drag to pull a tab into becoming its own window or to move the tab into another window. (Firefox does not save this movement if it causes the bug, so closing and reopening it will keep the tab in the window it was already in.) This seems to work fine for some sites, but specifically tends to break if it's a YouTube tab.
• Mid-clicking to open a link in a new tab, if done on several links in a row
• Clicking on a UI element, like the hamburger button
• Right clicking on an image and selecting "copy"
• Right clicking within Firefox
• Opening Firefox

I have not seen the bug occur at any time that I was not actively providing some input to the Firefox program.

Hi,

Just installed Firefox (again) as I want to move away from Chrome/Edge. Overall I like it but having the following problems...

The 'Home' key on the top of my Thinkpad no longer functions. When using Chrome or Edge, clicking on 'Home' brings me to the top of the web page I'm looking at. Very handy.

For scrolling long pages, 'PgUp' and 'PgDn' are useful for scrolling sections at time.

But in Firefox, none of these are working properly. the 'Home button does nothing at all. I have used 'Fn+Left' and this works sometimes, other times it does nothing.

The Page Up and Down keys are hit and miss. Sometimes the Page Down button will take me to the bottom of the page, while the 'PageUp' will take me up for a section or two and then stop working.

I'd really like to stick to Firefox but this functionality is important for me and it's very annoying not having it working properly.

Any tips or help will be appreciated.

Thanks, B

UPDATE: when I use the troubleshooting method, i.e, WHAT HAPPENS is it appears to be trying to work, but it's on again, off again, with more than one extension appearing to be the problem. Very mystifying. The only time the problem is completely fixed appears to be when I close all the extensions. (So far.)

HELP!!!!

When I open YouTube, the search videos all show an image. Then when I select one, for the last two days now, that ("front page) image is gone - although the video plays OK.

When I us my Chrome browser the video I've selected begins playing the instant I open the video; even when I've opened the link in a new tab.

Hello,

I have tried many times to import my passwords from Chrome and from my desktop Firefox, using synchronising, to this laptop, and it has continually failed to happen. My Tabs and Bookmarks, for example, have all been successfully imported.

I want to make Firefox my default browser but cannot do this without successfully importing my passwords.

Please let me know what I should do next.

Are you able to take control of my laptop remotely and resolve the problem? If so, please let me know the times and days when you can do this, so that I can make an appointment, stating which time zone you are in as I am in England.

Many thanks, Michael

I use MS Outlook for email in the Firefox browser. Regularly when I open a long email from organisations I subscribe to the email opens near it's end, it does does not open scrolled to the start of the email. This happens randomly with various websites, it is not associated with any specific website. I reported this to Microsoft Support. At their suggestion I tried using MS Outlook in Google Chrome. I have not experienced this problem in Google Chrome. For the last 3-4 days I have used Outlook in both Firefox and Google Chrome. On each day I have experienced emails opening near their end when first viewed in Firefox but not in Chrome. I have not had even one experience of this problem in Chrome so my conclusion is the problem must be an issue with Firefox's interaction with MS Outlook. I want to use Firefox but this problem is becoming very annoying and at the moment my go-to browser for email is Chrome. I spend several hours a day on-line and normally use Firefox for my internet browsing. I have not had any problems with any website other than this scrolling problem with Outlook. I'm not sure exactly when this problem started but have been aware of it for probably 2-3 weeks. This is a random problem, I don't have any screenshots to share with you. Thanks for your help.