Firefox Support Forum

When I highlight text and move my cursor down to the bottom edge of the screen to scroll, it is super slow when going down. However if I do the same and scroll upwards by moving my mouse cursor to the top edge to scroll, it scrolls at a reasonable fast rate. The issue does not fix when I start in safe mode, or in private windows. The issue is exclusive to highlighting text and holding down to scroll. My scroll speed by clicking the scroll bar is normal, and so is using two fingers on my laptop (Asus Zenbook 14) to scroll down.

I don't encounter slow click and drag scrolling on google chrome.

I try to see pictures from CCTV camera by IP adress. After log in I see massage that pligin file is not awailable and it is nesessery to download this file. After download file vplugin.exe, I install the software restart the browser and still have massage about plugin file. Did you ever met such problem before?

Windows 11 updated to latest version, Firefox 118.0.2 64bit version.... My issue is when I view a website and try too highlight words the copy option isn't available, its there when I right click but it kind a faded out, Is there a setting I need to change or whatever? Thanks

This plugin crashes on Firefox only after last update. It was fine prior to the 10.16.23 update. Ive tried turning off and back on, clearing cache and cookies and nothing helps. Is anyone else having this issue?

I use Yahoo mail from my Firefox browser (mail.yahoo.com). Today Firefox won't let me begin a new email. I click the "compose" button, which should open a new blank email, but nothing happens. I tried in Safari and I can do it there. Please advise and thanks for your help.

Hey all,

I have 4 devices connected to Firefox Sync.

1. Mac deskop
2. Mac laptop
3. iPhone
4. iPad

It appears that the sync will sync extensions between the deskop and laptop ok, but not tabs. Both computers can see synced tabs from the mobile devices but not from each other.

I have logged out and in, turned on sync and off and on again, changed device names just to see if that refreshed things, removed them from the logged in list to kick them out and then logged in again, changed the tick boxes for sync items and yet tabs will not sync.

When I look under History > Synced Tabs I see the two mobile devices and their tabs but I don't even see the other Mac listed, let alone its tabs.

Help appreciated.

If I have many tabs open, and pull one away, instead of the previous tab saying in focus, it clicks to a different tab.

If I have 5 tabs open:

1. Tab1
2. Tab 2
3. Tab 3
4. Tab 4
5. Tab 5

I'm focused on Tab 3. If I pull Tab 5 away, it snaps me into Tab 4 even though I was previously on a different tab.

I think this isn't a bug but not desired?

This isn't a constant issue for me, but occasionally the browser will suddenly break such that when I switch tabs, nothing actually updates until I do something like restore/maximise the window. I can still interact with the page itself, but whether using the mouse or keyboard shortcuts, changing, opening, or closing tabs, or even typing in the navigation bar, won't do anything until I resize the window again. I haven't been able to figure out any pattern to when this state triggers, but after it does, it doesn't clear up without closing and reopening the browser. I have recorded a video showing this behavior but I am unable to upload it here, and still images would not properly convey the issue.

I'm running Windows 11 and the latest version of Firefox. In settings, we are presented with two options when opening a new tab: customizable Firefox home page (with a Google search field) or blank page. Neither is acceptable. I want my default home page to appear when opening a new tab. How do I achieve that? Why is this simple option apparently not available?

I need to know how to stop the tool bar from popping down whenever my mouse hits the top of the screen in fullscreen with hide toolbars selected, no other browser I have used does this so I dont know if it is intentional but if it is please tell me how to make it go away, thank you.

Hi, I recently reinstalled windows, before that I wanted to make a backup of my data from firefox, addons, bookmarks, history and cookies. When I looked into google it redirected me to this page https://support.mozilla.org/pl/kb/firefox-backup-danych-przechodzenie-na-nowe-urzadzenie Great! I thought. I was logged in, synchronized and was ready to go. After installing new windows, I downloaded firefox, logged in, and nothing... no button to restore my addons or any data. So I searched far and wide and still didn't find anything. Please tell me how to restore my data it was synced.

Hello dear Support-Team!

After updating Firefox 118.0.2, I loose all my pinned an not pinned tabs! After restarting the updated version, all pinned tabs shows a globe-symbol and the not-pinned tabs where empty. After an additional restart of firefox ALL tabs are gone.

What I tied so far: restoring the Firefox-profile from a backup -> no success. uninstalling firefox and install a fresh (newest) version and restoring the profile -> no success.

The only way to get the tabs back, is to uninstall firefox, restore the profile from backup and install the old version 118.0.2!!

Is there any reason, why this update fails? Is there any way to successful update Firefox, without loosing all my tabs??

regards WH

I just downloaded the new Firefox and replaced the old application. All my bookmarks are gone. When I go to Manage and Restore, it tells me to choose a file but I don't seem to have the file on my computer. Under library>application support there is no Firefox folder. There is a Mozilla folder, but the only thing in it is the "extensions" folder with one file. I have a backup of my full computer on a hard drive from before the download, but I can't seem to find a file there either. I don't think I ever specifically asked my computer to save the Bookmarks. Does it auto save in the application? Is there a way to restore the prior version of Firefox on my computer?

i forgot my password and I don't want to lose my data when I change my password. This would have been fine for me if I hadn't accidentally deleted the entire Roaming folder with the history cache and extensions, but what happened was this. Is there any way I can get the password without losing all the data?

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Hello!

I have the problem that every of my most visited sites are loading normal fast except for YouTube.

YouTube needs about 2 to 3 seconds to load the site itself and the thumbnails like "lagging" pictures which are rendering real slow while my other most visited sites like Twitch, Reddit or Twitter are loading in about 1 second or less. (i have installed the "Page Load Time" addon to check that).

I have only installed uBlock and nothing else.

hello

I downloaded Qwant browser some years ago out of curiosity then took this laptop offline. When I allowed this laptop back online, I noticed Qwant and disabled it, as I am accustomed to DuckDuckGo and no longer feeling curious, just want to get work done. Qwant is showing as disabled (under the Disabled heading, and greyed out).

However, when I use CTRL-N, the new browser window is Qwant, not Firefox, not DuckDuckGo.

I check that Firefox is my default browser and the laptop checks every boot-up that it is the default browser.

Can you help? I know there's a line of code somewhere but don't want to do more than I have -- endlessly search the settings, checking that there is nowhere that allows Qwant to load, let alone preferentially loads it.

Thank you! filterfeeder

Hey community,

Current Version: 118.0.2 Security Software: Sophos InterceptX

Firefox has random problems loading any pages. I can't trigger this deliberatly, it just happens and then all new pages are stuck on loading. The fix I found is, beside restarting Firefox, to open Google Chrome. This will trigger alle pages to instantly load. Same goes for Videos or other embedded content. I already cleared cache. Completly reset and wiped my Firefox from the PC. It did not solve the problem.

What can be the cause for this problem and why is helping to start Google Chrome? And of course, can anyone provide a solution or hint?

Many thanks Regards Malte

Firefox browser had failed repeatedly when trying to display sections within 2 websites. I receive "Can not load the page" at Blue Cross and Blue Shield and download freezes the page, site and my computer at a credit card company- requiring end task and complete shut down of computer. This has been occurring for 2 months. I do not have any issue loading these sites or sections via Edge or Chrome. Will this be corrected with the name change? Will there be another browser page that is more reliable?

If not, you don’t need to change your name on Firefox browser. You can just close it down and I will move to Edge or Chrome.

None of your Troubleshooting answers on your Support page covers my situation. I have cleared history, verified settings based on internet articles from others with this issue. Please have someone contact me directly. I’m tired of trying to fix this issue with your browser.