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  • Archived

Language on "Sponsored by ..." items is German??

On all my new tabs which open with "Recommended by Pocket" items, the "Sponsored by ..." items are in German. All my language settings are "en-amer".?? All the other it… (read more)

On all my new tabs which open with "Recommended by Pocket" items, the "Sponsored by ..." items are in German. All my language settings are "en-amer".?? All the other items are in English.

Asked by mike11318 1 year ago

Last reply by Terry 1 year ago

  • Archived

Exporting Password file

When I export my Firefox Password file to my computer, it saves it as an Excel report. I don't have Excel and can't edit to read the information. How do I get it to expo… (read more)

When I export my Firefox Password file to my computer, it saves it as an Excel report. I don't have Excel and can't edit to read the information. How do I get it to export as a PDF or free word document?

Asked by Casey 1 year ago

Last reply by cor-el 1 year ago

  • Archived

can not run java forms ,,need to fix this

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox… (read more)

below steps suggested to solve , but couldn't find how to add mentioned plugin Firefox Open the Firefox browser or restart it, if it is already running. From the Firefox menu, select Tools then click the Add-ons option. In the Add-ons Manager window, select Plugins. Click Java (TM) Platform plugin (Windows) or Java Applet Plug-in (Mac OS X) to select it.

Asked by tariggafar100 1 year ago

Last reply by James 1 year ago

  • Archived

I cannot access about config, it just shows me items about it.

I cannot access about config, I want to stop my searches from being forced to the address bar, I have just bought a new laptop, and synced it with my other laptop, it off… (read more)

I cannot access about config, I want to stop my searches from being forced to the address bar, I have just bought a new laptop, and synced it with my other laptop, it offered me search from address bar, and I avoided it having experianced it before, yet when I opened firefox again I was stuck with it.

Asked by sparrow08 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"Open previous windows and tabs" no longer working

The option to restore tabs and windows is no longer working for me. I normally have a dozen tabs I work thru every day. Yesterday when I shutdown Firefox, all those tab… (read more)

The option to restore tabs and windows is no longer working for me. I normally have a dozen tabs I work thru every day. Yesterday when I shutdown Firefox, all those tabs were there. Today when I open Firefox it only had to single Firefox default homepage. Checking under History there is no option to restore previous tabs, and the recently closed tabs was empty.

To test, I opened an IMDB page and pinned it. I then went to Wikipedia. This gave me a pinned and unpinned tab. I shutdown Firefox via the "X" to close the window. When I restarted Firefox there was only the default homepage. Neither IMDB nor Wikipedia showed up under recently closed tabs and no option to restore the previous session was available.

I have operated Firefox this way for several years. I don't know why this behavior is no longer being supported.

Asked by kesrith1 1 year ago

Last reply by Paw_typist 8 months ago

  • Archived

McAfee Webadvisor Popup on Desktop when McAfee not installed

I uninstalled McAfee on my new Windows 11 computer but am getting a popup screen on the desktop for McAfee webadvisor. There are no McAfee apps on the computer so I assu… (read more)

I uninstalled McAfee on my new Windows 11 computer but am getting a popup screen on the desktop for McAfee webadvisor. There are no McAfee apps on the computer so I assume there must be a place in Mozilla that has this alert turned on. How do I get rid of it?

Asked by Carole On Fire 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Desktop Shortcut Icon

On my Windows 11 desktop PC, desktop Internet shortcuts created by dragging and dropping links are white squares. How do I change this so that the shortcut icon better re… (read more)

On my Windows 11 desktop PC, desktop Internet shortcuts created by dragging and dropping links are white squares. How do I change this so that the shortcut icon better reflects the website it leads back to?

Asked by usgates 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Video DownloadHelper

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to cli… (read more)

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to click and use it. My purpose was to download some video clips to my desktop. I did try to click the 3-bars on the upper right corner of the menu bar to add the icon to the menu bar, but the icon was missing and I could not find it anywhere. I also checked to make sure that I have the latest version of FireFox. I did try to remove and delete Video DownloadHelper from FireFox, clear and remove all my data, cookies, history... and then defrag my hard drive, restart my desktop computer and then reinstall Video DownloadHelper. The Video DownloadHelper icon was nowhere to be found. My operating system I am using is Windows 11. There is no email, no phone number for me to contact. I hope a solution is found soon to fix and resolve that problem. Thank you very much.

Asked by tinnguyen0209 1 year ago

Last reply by Terry 1 year ago

  • Archived

pdf Editor in Fire Fox

I learned that Firefox has pdf editor in the new version but I can't locate buttons to edit/fill a pdf document. I tried to search that on the web but could not find thos… (read more)

I learned that Firefox has pdf editor in the new version but I can't locate buttons to edit/fill a pdf document. I tried to search that on the web but could not find those. Would you please send me the tips on how to use this feature? Thank you.

Asked by ameenbajwa 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Bookmarks not showing up on Bookmarks Toolbar

I have used Firefox for years. Yesterday, somehow "Pocket" login is all I can see on the bookmarks drop down menu and my bookmarks toolbar is blank. I can see the toolb… (read more)

I have used Firefox for years. Yesterday, somehow "Pocket" login is all I can see on the bookmarks drop down menu and my bookmarks toolbar is blank. I can see the toolbar, but nothing is on it. I disabled the Pocket add-on, selected the toolbar and bookmarks to Always Show. None of the suggestions I found in the community have helped. I do not have a Customize option in the "hamburger" menu as I have seen in recommended.

I have gone into Settings and deselected everything Pocket.

I have to go into the menu, which shows "recent" bookmarks, and then have to search the bookmarks.

How can I get my bookmarks back on the toolbar and get rid of Pocket. Thank you!

Asked by cozad.carol 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't Update Firefox

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking f… (read more)

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

Asked by kimberly9 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Roboform on Firefox

Roboform not working with Firefox version 110.0 on Windows 11. Works on Chrome and Edge. I've always preferred Firefox, but I'm very dependent on Roboform, so I'm migrati… (read more)

Roboform not working with Firefox version 110.0 on Windows 11. Works on Chrome and Edge. I've always preferred Firefox, but I'm very dependent on Roboform, so I'm migrating to Chrome until Firefox is able to see Roboform.

Asked by gmike 1 year ago

Last reply by GRS 1 year ago

  • Archived

tab deliminators

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to… (read more)

I am currently on version 110 of firefox. It is driving me crazy how there is no physical object or deliminator between tabs. they all just blend in. Is there any way to add the "|" (pipe command) between the tabs so they have some sort of separation?

thanks

Asked by LT72884 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Keeps Changing My Preferred Language

It seems like almost every time I do a Windows Update on and sometimes when I just restart my Lenovo IdeaPad 3 my language gets changed from American English to French. E… (read more)

It seems like almost every time I do a Windows Update on and sometimes when I just restart my Lenovo IdeaPad 3 my language gets changed from American English to French. Even some of the add-ons change preferences. Since I don't speak or read French it can be a real hassle to get everything changed back. What I usually end up doing is going to the page on the Mozilla site that has different downloads for different languages and I download the correct one. Once I install it over the existing installation things go back as they should be until I do another Windows Update or like I said before, sometimes after just a restart. This just happened again a few hours ago when I did a Windows Update. All the menu items and drop downs were suddenly in French. My Forecast Fox changed to Celsius instead of Fahrenheit. My Notifier for GMail changed to French. A couple log in pages for some web pages were in French. This never happened with other laptops I have had that were different brands. I once tried just uninstalling Firefox and then reinstalling the correct language version and things were fine until the next time I did an update. My preferences are set to how I want them and I just don't understand why it keeps getting changed.

Asked by mstqbfan 1 year ago

Last reply by James 1 year ago