Firefox Support Forum

I'm unable to open some commonly used websites including gmail. I get the following error message:

Secure Connection Failed

An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Hello, Earlier this week Firefox told me I had inadvertently downloaded a zipped folder that contains a virus or malware. I located the file in downloads and deleted it. I then deleted it from recycle bin and restarted Firefox, but the folder was still there. I deleted it from Firefox downloads, restarted Firefox... still there. I uninstalled / reinstalled Firefox.... still there. So I ran Windows Defender... nothing found. Still shows in Firefox. I ran ESET online scanner... nothing found, still shows in Firefox. I ran a malwarebytes scan, nothing found, still shows in Firefox. Lastly I did Windows Defender offline scan, nothing found, still shows in Firefox. How can I get Firefox to stop reporting virus? v/r Jim

I've already looked through the FAQ and various solutions online and have not been able to find a solution that works. My issue is that while Firefox sync is signed in (and working) on 2 computers, as well as my iPhone and iPad, I have lost the password to the account and am not able to recover it from any of these devices. It seems the password saved in my "Passwords" is incorrect, and that seems to be the only place it was saved. I didn't write the password down anywhere, setup a recovery key, secondary email or two setup authentication.

I DO have access to the primary email account, but don't see any way to use that to recover the password either. As I am already signed in to sync, I AM able to add new devices using the QR code, but that doesn't seem to work for new computers (like the laptop I just bought). I have already extracted the saved passwords and bookmarks, and transferred them to a new account (the account I am signed in with right now).

However, I would rather use my original account instead of having two, nearly identical ones. I would also rather not fully reset my account as there might be something else I forgot to record that is buried in there somewhere. Is there some way to recover or extract my Firefox account password from one of the devices I am signed into? or is totally resetting the account the only option available?

Thanks

-Bryan

Hello, I am using Firefox 101.0.1 (64-bit) on windows 11 Pro

I am unable to search through tags in firefox address bar as explained here in this documentation https://support.mozilla.org/en-US/kb/address-bar-autocomplete-firefox

with that said, the problem is only with "+ tagname" not working, as I am able to filter through bookmarks using "* bookmark" and history and tabs. However, for tag search with "+", firefox doesn't work.

Kindly help,

Here is some additional information I collected based on other similar issues that might help.

Not, sure if the search byTag function is removed from Firefox or not ??

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others.

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance? I already have some other accounts set up with Protectimus and would prefer to stick with one 2FA authenticator app.

Thanks.

Hello

I want to open pdfs from firefox (snap 101.0.1) with the default application of the system (Xubuntu 22.04) and not open them in a new tab within forefox.

But it does not work, as if there was a problem with the system handler but only for pdfs and not for other file formats.

More details :

• I changed Preferences/general/Applications for pdfs to use either "always ask" (and then chose "open" " With system handler" when asked) or "default system application". In both cases the pdf is downloaded but not opened. If I right click on the downloaded pdf in the list of downloaded files and then chose "open with system handler", nothing happens.
• Opening the pdf inside Firefox works well and opening pdfs saved on my disk (outside firefox) as well.
• Opening other file format by choosing to open them from firefox with the system handler works well too (tested eg with .torrent, .xls, .tif,...).
• I tried to change the default system application for pdf (Atril) to other softwares without success (Okular, Evince).
• If I try to open a .djvu file with the "system handler" it is opened correctly using Atril which is the also default for pdfs... So Atril works for .djvu files but not for pdfs...
• I tried to replace the handlers.json file from my profile by a handler.json file from a brand new profile, without success (I still have a backup of my old profile file if needed). I did that because opening with the system application worked before and the bug appeared after I changed all applications preferences to "always ask" (and there were a lot of them in my rather old handlers.json file).

I'm lost...

I use an addon to mute all tabs by default. The problem is that muted tabs have the MUTED text, which shrinks the size of the tab name/title. My old eyes can't deal with that very well.

Is there any way to prevent this text from showing up globally? Thanks.

Firefox 101.0.1 + extensions, Windows 11 22H2; both fully updated

Firefox has stopped saving the position of its window, looking to me like it is leaving space for my Windows taskbar but which is hidden.

Some online searching and I found that setting privacy.resistFingerprinting to false resolves the issue, but it is not a change I feel comfortable with and wonder if there is another solution. I have uBlock Origin installed so maybe I shouldn't be concerned.

Hi,

I'm using Firefox browser on my Macbook Air. I was previously able to do the following functions, but have had problems with it for the past few Firefox updates.

1) When I open Gmail in Firefox browser, the paperclip 'attach' button will not open any windows to select a file to attach. I can only drag files into the email to attach them by opening Finder and locating the file. The attachment feature works in other browsers.

2) When I open a PDF file in Firefox browser, it will no longer allow me to download them. I can do this in Chrome and Safari on my Macbook.

I really like using Firefox and don't want to use the other browsers. Can you help with why these problems have started occuring? Thanks.

hi to all team when i do a research in the link bar or even on google site bar it brings me back to the bing site ive got sometimes to try it 3 times befor it gives me the google result insted of shitty bing. Can you help me with this one

Firefox: 101.0.1 (64-bit) MacOS Monterey M1Pro MacBook Pro 14"

When I am watching a video from inside firefox, I am unable to exit full screen mode by using the esc key. It was working before and after updating firefox it suddenly stopped.

Please assist

I am using Firefox Version 101.0.1 (64-bit) for Desktop Windows 10 64bit (newest version (see question date for lookup info)).

This problem I could not find anywhere in this Firefox self support community. I think I discovered a bug in the firefox settings, but it might just be me missing something, but I doubt it, being familiar with the settings and them being clearly worded.

I can not seem to get my firefox to save the website always allowed to keep cookies stored between sessions (and their cookies / other data obviously also don't get saved between sessions). - maybe there arises a problem with the setting of never saving history between sessions?

Please, have a look at my current settings below (two screenshots): <image 1 (longer one)> <image 2 (shorter one, custom history settings)>

The settings being written as they are should mean that the always allowed websites should never have their cookies deleted between sessions, regardless of their history (their being visited) being deleted. To me this is frustrating and appears like a bug and not a feature.

Maybe is history is deleted all site permissions and data get deleted, too? - (If yes, that is clearly not what the settings suggest, and if it is supposed to work like this, I strongly suggest the Firefox Dev.s team to fix the confusion or add some feature work-around to suit my use-case. The internet is not a safe place anymore, generally, but some parts are, let me trust your settings do what the say they do, at the very least. Thanks in advance.)

I use Firefox as my default browser on my windows 10 pc. Why is it I am constantly having to verify my laptop with CAPTCHA nonsense??? I clear my cookies etc all the time. When I used MS Edge - never had this issue.

Also, why don't you have chat support? Email responses is rediculous and should be only used as a confirmation to a chat session. When are you getting live chat support?

Please respond to my questions asap. Thank you

After last or previous update, Firefox does not load home page. Get message with last tabs:

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.

Did all this it is still happening. Last time removing some file folder did not correct. Do not want it to restore last session!

What is causing this?

James

dear Support people, I need your help! on June 22-23, you sent me an automatic browser update, that field and sent a message that the browser can't be opened. so I had to remove it and install it back. however, my open tabs, about 45, can't be found.

these tabs are kept open for my Phd. thesis about giants and I am in great need of them. please, do all that you can to restore them for me.

All the best, Michal

When i select the "show all history" on the drop down history menu nothing happens. It used to but no longer does anything. Why not and how do i restore that feature so it will show me the History?

Hi guys. So, I have Avira free antivirus. Can I still install for example Norton web security addon for Firefox? Will there be any problems between my installed antivirus and the Norton addon? Sorry if this is a noob question, but there you go :) Any help would be appriciated. Thanks in advance for any reply.

Hello. I just created a master password to protect my website passwords. However, this master password is required to start a session with Firefox. My suggestion is that you do not require the master password to start a Firefox session, only to access the passwords information, or to create and remember a login password for a new website. It is a hassle to enter the master password every time I want to use Firefox. Or should I keep firefox open the entire day?

I want to import my bookmarks (.html file), but all of the help I find online references Firefox's "library," and I can't find a library. Info on how to get to the library doesn't match what I see in Firefox.

tia las

Firefox 101.0.1 (64-bit) on Windows 7

The second tab does not close when I click the X.

The first, third, and subsequent tabs do close by clicking the X.

I can close the second tab either by right-clicking it and selecting "Close tab" or by right-clicking the first tab and selecting "Close multiple tabs > Close tabs to the right"

It's annoying, but not a deal breaker.