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Crashes consistently

I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Cr… (read more)

I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Crash ID: bp-ab045501-5c4f-439e-b01c-23afa0201116 Crash ID: bp-654606c6-6616-4cc4-a6c5-1ee420201116 Crash ID: bp-413dbf26-b713-4be2-b6b5-d88440201116 Crash ID: bp-1c6d93f2-17ad-4b6b-b223-4f0010201116

Asked by MEK 1 week ago

Last reply by FredMcD 1 week ago

Reconnect Firefox: cannot create folder archive

We lost firefox and thunderbird connection. Thunderbird is ok again. I have tried several times to download Firefox again but alwyas get the same message : Firefox cannot… (read more)

We lost firefox and thunderbird connection. Thunderbird is ok again. I have tried several times to download Firefox again but alwyas get the same message : Firefox cannot create lolder archive. I have tried to download several different versions: 32 and 62 bits with and without extension MSI and several different numbers like 82 ; 85 ... I never used a pasword so I don't have one. I noticed that without a password I can reconnect but will lose information like websites.

Asked by Eddy 1 week ago

  • Solved

Master password - Security request

Hi, I would love to see some sort of login pop-up in order to see the stored passwords on my Firefox browser on windows. Whether it being the windows login or the master … (read more)

Hi,

I would love to see some sort of login pop-up in order to see the stored passwords on my Firefox browser on windows. Whether it being the windows login or the master password on Firefox doesn't really matter but, what's annoying with the master password that I don't want is that it asks for my master password every time I'm trying to login to a website which becomes annoying real quick.

On android when trying to access the stored passwords a window shows up where you have to unlock with your android pattern/fingerprint/key pin to access the stored passwords. I would really like to have something like that in Firefox on Windows as well.

Asked by mazyarx 1 week ago

Answered by cor-el 1 week ago

i lost everything!!!!

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! … (read more)

first Thunderbird updated and when i came back all my addresses and files were gone. while pulling my hair out Firefox updated and all my info was gone from there too!!! i did spend over an hour and got my bookmarks back but all my passwords are gone! i didn't know you had to keep your official account up to date so that's no help and the online tutorials are hopeless! please anyone? i have to get back to work. my phone is xxx xxx-xxxx. i'm desperate!!!

(phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by nealevanparker 1 week ago

Last reply by nealevanparker 1 week ago

Having trouble with sync - getting error.

Seeing something about network offline, but not idea what that really means. I'm using Firefox archlinux-1.0 82.0.3 64bit Here's the log: 1605457202572 Sync.LogManager DE… (read more)

Seeing something about network offline, but not idea what that really means.

I'm using Firefox archlinux-1.0 82.0.3 64bit

Here's the log: 1605457202572 Sync.LogManager DEBUG Flushing file log 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202581 Sync.LogManager DEBUG Log cleanup threshold time: 1604593202581 1605457202586 Sync.LogManager DEBUG Done deleting files. 1605457239845 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457240932 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241038 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457244571 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457263374 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457280098 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457306322 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457310861 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457311093 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457331421 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457332717 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333004 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333713 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457333713 FirefoxAccounts DEBUG fxa_status received 1605457333713 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1605457333713 FirefoxAccounts DEBUG is private browsing: false 1605457333852 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343984 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347936 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457347936 FirefoxAccounts DEBUG fxa_status received 1605457347936 FirefoxAccounts DEBUG service: sync 1605457347936 FirefoxAccounts DEBUG is private browsing: false 1605457347997 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1605457347997 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1605457348067 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457349620 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1605457349719 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1605457349719 FirefoxAccounts DEBUG getOAuthToken enter 1605457349719 FirefoxAccounts TRACE getCachedToken returning cached token 1605457349719 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1605457349719 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1605457349820 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1605457357502 Sync.Service DEBUG User-Agent: Firefox/82.0.3 (Linux x86_64) FxSync/1.84.0.20201109150449.desktop 1605457357502 Sync.Service INFO Starting sync at 2020-11-15 09:22:37 in browser session qM-8bja0kXUY 1605457357503 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457357507 Sync.Status INFO Resetting Status. 1605457357507 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1605457357507 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1605457357507 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1605457357508 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357508 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1605457357512 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by Josh Grizzle 1 week ago

Last reply by FredMcD 1 week ago

  • Solved

"New" Firefox Search Result Hijacker

Hi, I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system. I … (read more)

Hi,

I recently downloaded and installed some Android emulator named "Andy". Unfortunately, the .exe also installed all kinds of other Software on my Windows 7 system.

I removed most of the unwanted Software but one problem remained: A search result hijacker was part of the package. It replaces the top 4 results with some cryptic redirect links that are luckily displayed in a different font, otherwise I wouldn't have noticed at all.

I tracked the issue down to a addon in Firefox (see attached screenshot) that I cannot remove, no matter what I try.

What I tried to remove it: - I tried to remove the addon via about:config - I tried to run Firefox in safe mode and uninstall it - I tried to factory reset Firefox - I Installed Avira and made a system scan - I installed MalwareBytes and made a system scan - I check all the extension folders for addons that I do not know but can't find anything - I checked my whole system for any xpi-files but couldn't find any.

I am out of ideas. I can disable the addon but thats about it. After a while Firefox will shut itself down and the next time I start it, the addon is on again. When I resinstall FIrefox, the same thing happens. The addon is always back.

When I inspect the element it loads some invisible icon file that is supposedly located in "src="jar:file:///C:/Windows/Installer/%7BB28AF4A4-C997-4A5B-A111-FD1E65138A8D%7D/%7B02E337C0-4D70-452D-AA64-92D0A8C5D953%7D.xpi!/icon48.png"", if that helps. But the location doesn't exist on my system.

Can anyone here help me? I alread sent a problem report via the official tool.

Sincerely Florian

Asked by flau 2 weeks ago

Answered by flau 1 week ago

I can watch videos yet I can't comment, favorite, save for later, access account, etc. on YouTube

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize yout… (read more)

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize youtube, with similar addons installed , on google chrome and microsoft edge without any problems yet firefox will allow only videos to be watched on youtube - nothing more. When I try to comment it says: Returned error , when click on the (save) button; nothing happens, when i click on my account icon a blank window opens with a circle spinning in the center endlessly - - the extent of functions is limited to, watching videos . I've manually installed Adobe flash, I've tried disabling the polymer function, I've tried the safe mode with my firewall disabled (I made sure that the microsoft firewall did not enable when I disabled Kaspersky), I went into about:config and did all the adjustments... there is quite a number of other things I did over the course of three hours. In the picture I have one picture showing my firewall/addons disabled with firefox in safemode while in the other picture the firewall/addons are enabled. System Information

Asked by omegainitiate 4 weeks ago

Last reply by Hawkeye 1 week ago

Firefox Desktop Browser

Why doesn't the import bookmarks function work in firefox? I've tried importing my bookmarks via an html file and directly from other browsers. It doesn't work. The pag… (read more)

Why doesn't the import bookmarks function work in firefox? I've tried importing my bookmarks via an html file and directly from other browsers. It doesn't work. The page doesn't move; It just remains blank. I would be very grateful for any help.

Thank you.

Asked by Sal 1 week ago

Last reply by cor-el 1 week ago

HULU and FIREFOX

I can no longer play HULU movies when I connect to the HULU website using FIREFOX. It's not my computer because the movies will play if I connect using a different brows… (read more)

I can no longer play HULU movies when I connect to the HULU website using FIREFOX. It's not my computer because the movies will play if I connect using a different browser.

Asked by michaellivingston1 2 weeks ago

Last reply by cor-el 1 week ago

Email links issues

For about a month now I have been having issues opening email links with Firefox. Not all email links just ones from Betty Crocker, Pillsbury and Life Made Delicious. The… (read more)

Asked by laury1 2 weeks ago

Last reply by cor-el 1 week ago

malware milkpload.net

Hello, unfortunately my english is not so good, my protection software comes from Bitdefender and it`s called Bitdefender Total Security. When I open Mozilla, I get alway… (read more)

Hello,

unfortunately my english is not so good, my protection software comes from Bitdefender and it`s called Bitdefender Total Security. When I open Mozilla, I get always a little Bitdefender Window with a message the the protection system has blocked a malware site https://milkpload.net But if i run the security scan, nothings comes up.

Is it possible that this site is stored in the moziolla browser ? because the warning comes also up without any internet connection.

May be somebody has an idea because I am only an end user :-)

Many thanks in advance and sorry again for my horrible english

Axel

Asked by axel.thomas 1 week ago

Last reply by FredMcD 1 week ago

  • Solved

Firefox 82.0.3 update: All my Bookmarks and Tabs gone

All my Bookmarks and Tabs have vanished after the Firefox 82.0.3 update yesterday. Related? Searching for hours, including Firefox site and cannot find solution. I notice… (read more)

All my Bookmarks and Tabs have vanished after the Firefox 82.0.3 update yesterday. Related? Searching for hours, including Firefox site and cannot find solution. I noticed 'Restore Previous Session' was recommended as a 'fix' at some links. Mine is grayed out...if that matters. I have VERY important bookmarks, including links related to Hurricane Sally destruction to my home. PLEASE HELP! I'm not very computer savvy, so 'instructions for dummies' would be helpful. PS...I was able to bookmark this page, but at least 100 bookmarks vanished. Tabs & Bookmarks are fine with Safari and Chrome. Unfortunately, I rarely used those and did not migrate most Bookmarks to them. Lesson learned. Thanks in advance John

Asked by gulfbeach47 2 weeks ago

Answered by gulfbeach47 2 weeks ago

Error "Firefox has stopped working" on install

A few weeks ago, Firefox stopped working on my machine. When I tried to launch it I got an error message "Firefox has stopped working". I tried a reinstall and a clean … (read more)

A few weeks ago, Firefox stopped working on my machine. When I tried to launch it I got an error message "Firefox has stopped working". I tried a reinstall and a clean reinstall but both installation procedures fail with the same error.

I'm running Windows 10 64-bit. I am installing with administrative permissions.

There are two files in AppData\Roaming\Mozilla\Firefox\Crash Reports from the two days that I tried reinstalling. I'm not sure what to do with them.

  • InstallTime20201027185343 (from today)
  • InstallTime20201014125134 (from my last attempt, on 10/22)

Asked by jlefeaux 3 weeks ago

Last reply by cor-el 2 weeks ago

  • Solved

Interactive Weather Radar Maps Not Working In Firefox

One feature at www.weather.com (Weather Channel) is their "weather in motion" feature which loads interactive weather radars. For some reason, this is not working on my … (read more)

One feature at www.weather.com (Weather Channel) is their "weather in motion" feature which loads interactive weather radars. For some reason, this is not working on my Firefox browser. It works fine in Chrome and Edge. The weather.com website loads just fine but the radar data (overlay on a map) will not load. IT WORKS FINE IN SAFE MODE. So i tried to disable all of my plug-in's, extensions and hardware acceleration in Firefox in regular mode. Still doesn't work. I created a new profile. Still doesn't work. I disabled the tracker feature in Firefox on that web page. Still doesn't work. I uninstalled and reinstalled Adobe Flash. Still doesn't work. Any ideas???

Firefox version 82.0 64 bit Running Windows 10 Professional

Asked by jlfptf 1 month ago

Answered by jlfptf 4 weeks ago

Firefox not updating automatically

Hi! Since about two month I have the problem, that firefox does not update automatically anymore. Every time a new version is available I get the message "Firefox can't u… (read more)

Hi! Since about two month I have the problem, that firefox does not update automatically anymore. Every time a new version is available I get the message "Firefox can't update to the latest version" and I have to do full download. Searching the forum did not help solving the problem. Is there any way to determine what is preventing firefox from updating? Cheers Christian

Asked by chr.kohler 2 weeks ago

Last reply by FredMcD 2 weeks ago

  • Solved

Firefox and problem with Missing Profile - nothing helps

Hi, Huge problem here. My Firefox won't start. There is a message that Profile is Missing, but no solution from support helps. Itried to reinstall app, romove profiles, c… (read more)

Hi, Huge problem here. My Firefox won't start. There is a message that Profile is Missing, but no solution from support helps. Itried to reinstall app, romove profiles, copy profiles from time machine when the app was running, even profile manager doesn't start from terminal - it throw same error.

I dont have any idea what's wrong. Someone something? Please help me.

OSX 10.13.6

Asked by maniex1 2 weeks ago

Answered by maniex1 2 weeks ago

Internal error state: 10013

With a W10 Home, every time i use firefox, i obtain in the event viewer: A fatal error occurred while creating client credentials for TLS. Internal error state: 10013. … (read more)

With a W10 Home, every time i use firefox, i obtain in the event viewer:

A fatal error occurred while creating client credentials for TLS. Internal error state: 10013. 

Event 36871

Asked by bibitec 2 weeks ago

Help for help

A number of functions have gotten a lot worse with the update. One of them is the help function. A lot of the help sites describes the old Firefox version, and if I choos… (read more)

A number of functions have gotten a lot worse with the update. One of them is the help function. A lot of the help sites describes the old Firefox version, and if I choose the most updated version, the help files still describes the old version.

And a remark: And its very annoying that we cant reach the company for issues like these. Instead they hide behind these forums, handled by other users who have to take all the heat from us disappointed users. Thats not user friendly. And how well protected are we when the company dont want to have a dialogue with us users?

Asked by Sirjaline 2 weeks ago

acehardware.com: Page does not fully load, Add To Card and Add to Wishlist spinning wheels

FF 82.0.3 Mac 10.12.6 Is this an FYI due to Firefox being too far ahead in the development curve? This isn't a mom and pop website. For any item at acehardware.com, the … (read more)

FF 82.0.3 Mac 10.12.6

Is this an FYI due to Firefox being too far ahead in the development curve? This isn't a mom and pop website.

For any item at acehardware.com, the add to cart tab (and the add to wishlist tab next to it) are unavailable. The page does not completely load, based on the "X" instead of the 'reload' icon. Other options like product overview do not load either.

I am reporting this because it does load and work in Safari (12.1.2).

Also it is impossible to search for this, as phrases don't seem to be acceptable, and how many hits for 'hardware' do you think there might be? Also, no hits for the one word acehardware.

Asked by ChrisG 2 weeks ago

Last reply by FredMcD 2 weeks ago