Firefox Support Forum

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

There is no audio on any website in Firefox only. I'm using Windows 11

1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
2. Numbered list item Firefox does not appear in the Windows volume mixer
3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

On our online application we are facing with some strange behavior for a small percentage of our firefox users (<1%).

When doing oauth2 authorization, after generation of the authentication token we redirect to another platform but we are detecting that for a small percentage of Firefox the cookie (my_auth_cookie) with the auth token is not present.

GET: https://www.mywebsite.com/application/login Response:

new location https://www.mywebsite.com/otherapplication/redirect

set-cookie: my_auth_cookie expires=Mon, 04 Dec 2023 13:49:15 GMT; domain=.mywebsite.com; path=/; secure; samesite=lax; httponly

      2. GET https://www.mywebsite.com/otherapplication/redirect

          Set-cookie: mycookie: value

          Host: www.mywebsite.com

In cookie tab I see my_auth_cookie (value: xxxx, domain: .mywebsite.com, expires: Mon, 04 Dec 2023 13:49:15 GMT, httponly: checked, secure: checked,SameSite: Lax, partitionkey: empty, Priority: medium

I’ve tried to replicate but without success (with multiple extensions, including multi-account containers), with multiple configurations of Total Cookie Protection.

Again, this only seems to be happening to a very limited number of firefox users but for these, it happens 100% of the time. We see it occurring for versions 119 and 120 but now and then for older versions.

Feedback reports no extensions&addons.

Any ideas on what we could be dealing with? Any help would be greatly appreciated.

I wish to install and use the Firefox browser on my old 64bit Windows 7 laptop.

I believe the last v115 will be the last Windows 7 compatible version of Firefox, if this is correct where can I find this or the correct version of Firefox to download and install on my Windows 7 laptop?

The Firefox website only seems to provide v119 now.

Thanks, Graham

From: Dell XPS 13 (5 years old) on Windows 11. Up to date with The most recent version of Firefox which I believe is 120. Always stay up to date.

To: Dell XPS 13 (brand new as of this week), Windows 11 with all updates and Firefox most recent 120 again always up to date.

I have tried reading several articles on here and using different methods from multiple answers and threads and have failed to find a method which exports All of my bookmarks from my old computer to my new computer.

NOTE:

Would highly prefer a method that replaces all bookmarks and data on my new computer exactly with everything from my old computer!

I don't care about my bookmarks on my new computer because I don't really have any but I do care very much about my old ones. At one point when I was syncing them, The bookmarks on my new computer which didn't include The vast majority of them disappeared from both computers for a short time until I restored to a specific different date a few times and luckily have my bookmarks on my old laptop still.

I have tried exporting them as a JSON and as an HTML to put them on my new computer. I've read the HTML method puts them all in one place as opposed to replacing all of them. Obviously I would prefer the JSON method. However I have tried both with no success. I've also tried moving them into the documents folder both times as recommended. I've tried to restore to date on the new computer.

Transferring bookmarks individually would be way too time-consuming as I have a ton of different folders.

Someone please help me find a solution to do something which should be basic which is transfer all my bookmarks for my old computer to my new computer. I'm also logged into my Firefox same account on both computers and have tried syncing with no success as well. No matter how many times I do it. I repeated all of these processes many times with small variations.

Please someone help me get my bookmarks! Thank you for your time and help!

Best regards,

Nate

Clicking on Firefox icon to log in I receive following message and gray screen. firefox.exe - Entry Point Not Found " The procedure entry point Flush could not be located in the dynamic link library C:\Program Files (x86)\Mozilla Firefox\xul.dll." Followed by another pop-up. "Could not load XPCOM" There was an automatic up-date several days ago and I have had this problem ever since. Is there a fix?

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

I'm running version 118.02.2 (64-bit) of Firefox on Windows 12. I *always* have the 'Open previous windows and tabs' checked. Starting yesterday, Firefox opens with nothing other than a blank page. Luckily for me, this has happened in the past and I have a Bookmarks Menu folder with my default tabs saved. Even so, it's still frustrating.

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

HTTPS://SECURE.SSA.GOV open okay but when go to next page to SIGN-IN, Firefox is blocking it as following/below. What the heck is going on blocking SSA Sign-In after main Website is already open ?!?!?!?!?!

"Secure Connection Failed

An error occurred during a connection to secure.ssa.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Learn more… "

HELP!!

Every time I open Firefox Bing comes up. How can I get rid of Bing completely and forever? I hate it ! I don't want it!

I've tried going through add-ons, I've tried deleting all of the Bing files that I can find.

HELP!!

PLEASE!!!

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and in the past couple days I've noticed a pretty serious and annoying bug. When I pause the video, tab (Cmd + Tab on MacOS) into Unreal Engine, do some things, then tab back and resume the video, it will play for one frame and then stop and buffer, but the audio will continue playing. The only way to get the video to resume is to skip forward/backward in the video (either with the arrow keys or the progress bar). I've also tried Troubleshooting/Safe mode and the issue still persits.

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling translations for that language. That is probably a bug, but I don't want to wait for a fix, I need to be able to see the pages I visit completely, this thing prevents me from clicking buttons and and is really anoying.

This is the built-in translation feature since I do not use any translation plugins, and started showing up after an upgrade.

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and there is not even an option to download the file. Same file works fine in Chrome, Edge, VLC media player, ...

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem.

Anyone with a suggestion or solution for me?