• Solved

Slow initial loading of streams on Twitch starting with Firefox 138.0 and newer

When I open any stream, it takes about 2.5 seconds from the start of the page loading to the appearance of the stream image and playback. For comparison, in version 137 i… (read more)

When I open any stream, it takes about 2.5 seconds from the start of the page loading to the appearance of the stream image and playback. For comparison, in version 137 it took about 1.0 seconds.

I tried to launch the browser (Firefox 138.0.1) in troubleshooting mode, and also created a new profile, but the problem remained.

I also downloaded portable versions: 137.0.1 - everything is fine. 138.0 and 140.0a1 - slow loading.

I also have Zen Browser installed (the latest version is based on 138.0.1) - everything is fine.

- Translated via Google Translate.

Asked by BodyulCG 2 weeks ago

Answered by BodyulCG 1 day ago

  • Solved

Disable Group Tabs

Hello, I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them. I've tried to change the v… (read more)

Hello,

I dislike the Group Tabs feature. So many times I've accidentally created a Group Tab and then had to figure out how to un-group them.

I've tried to change the value of the "browser.tabs.groups.enabled" preference to false, but it doesn't stick; after restarting, the value is always back to "true".

What’s up with this?

Thanks, Andre’a

Asked by DreaSpirit 1 month ago

Answered by Agent virtuel 1 month ago

  • Solved

Tab Groups Disappear after Save/Close

I was excited to receive the new Tab Groups feature and am now disappointed that it's not working and I've 'lost' dozens of tabs. Here's what I did: I created several … (read more)

I was excited to receive the new Tab Groups feature and am now disappointed that it's not working and I've 'lost' dozens of tabs.

Here's what I did: I created several groups by right-clicking and added tabs to each of the groups. Since it appears that only way to collapse a group is to "save and close group," I closed each group. Now they are all gone. When I right-click to create a new group or "add tab to group," the closed groups are nowhere to be found. Plus, I do not see a "list all tabs icon" on my toolbar to reopen the grouped tabs, which is what [article] says should happen.

Suggestions for making this work?

Asked by Mitch 2 weeks ago

Answered by Mitch 1 week ago

  • Solved
  • Locked

Sidebar NOT staying put in FF 1380.1 (64bit)

MY FF recently updated to version 1380.1 (64bits) and my Sidebar Bookmarks are gone. That is I have to manually put them back every time I now start FF. I want them to al… (read more)

MY FF recently updated to version 1380.1 (64bits) and my Sidebar Bookmarks are gone. That is I have to manually put them back every time I now start FF. I want them to always show when I start FF. When I need extra screen space, I would click the X and they'd disappear for that session. And when I was done, I'd click on View - Bookmarks they'd be reinstalled. And when I shut FF down and returned later, they'd be right there where I need them.

My question is, how do I get back to that setup?

Asked by lajoes 3 weeks ago

Answered by lajoes 1 week ago

  • Solved

Firefox being updated by another instance

What does this mean? being updated by another instance Is this why my FF is running godawful slow today? Pages coming up in 20 to 60 seconds or more instead of in a s… (read more)

What does this mean? being updated by another instance

Is this why my FF is running godawful slow today?

Pages coming up in 20 to 60 seconds or more instead of in a second or two.

Asked by wh 1 week ago

Answered by wh 1 week ago

  • Solved

Group tab isn't Working

I've got Reading the full Article on GROUP TABS that has been released yesterday on My Firefox it Got Update and Installed But I just couldn't found the "Add to the Group… (read more)

I've got Reading the full Article on GROUP TABS that has been released yesterday on My Firefox it Got Update and Installed But I just couldn't found the "Add to the Group option when I click right at any of my tab" + If I drag over one on Another Tab it just got replaced like they substitute their Places No BOX Border line Shows No Group Created NOTHING. I'm a Nearly 6 Year Old Firefox User I NEEDED that FEATURE SO BADLY PLEASE FIX it SOMEHOW. ThAnks Regards: Loyal USer

Asked by reviewtvnetwork 2 weeks ago

Answered by MarkRH 2 weeks ago

  • Solved

suspicious email from breach-alerts@mozilla.com

I got an email supposedly from breach-alerts@mozilla.com that claims there are currently 3 data breaches and has this link to resolve: https://blrv1ly5.r.us-west-2.awstra… (read more)

Asked by MikeZZ 1 month ago

Answered by James (On Vacation) 1 month ago

  • Solved

French translation of the "Enhanced Tracking Protection in Firefox for desktop"?

Hi, Is it possible to get the French translation of the "Enhanced Tracking Protection in Firefox for desktop" article ? Regards, Un mot fait plaisir … (read more)

Hi, Is it possible to get the French translation of the "Enhanced Tracking Protection in Firefox for desktop" article ?

Regards,

Un mot fait plaisir

Asked by unmotfaitplaisir 4 days ago

Answered by NoahSUMO 4 days ago

  • Solved

access denied to XFINITY.com

I had no problem accessing XFINITY.com until today. Today, I had to change both my username and password with XFINITY.com. Thereafter, the my mozilla/Firefox asked wh… (read more)

I had no problem accessing XFINITY.com until today. Today, I had to change both my username and password with XFINITY.com. Thereafter, the my mozilla/Firefox asked whether I wanted to delete my password and username with XFINITY.com (and it said that my choice cannot be undone). I clicked "yes," since it was showing my OLD username and password (which I wanted to get rid of). Now, however, Firefox will not allow me to access XFINITY.com, and it shows the following: Access Denied You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server.


Therefore, I'm asking for help to restore my access to XFINITY.com using the Firefox browser. (I use Windows-11 and I use a Dell laptop)

Thanks!!!

Asked by MIKEMCD77 1 week ago

Answered by jonzn4SUSE 3 days ago

  • Solved

Unable to sign in - Primary account email required for reset

I need to sign in so that I can sync my profile but am getting this error message when trying to reset the password "Primary account email required for reset". I'm not su… (read more)

I need to sign in so that I can sync my profile but am getting this error message when trying to reset the password "Primary account email required for reset". I'm not sure what this means.

Asked by Nullogy45 1 month ago

Answered by Nullogy45 1 month ago

  • Solved

missing toolbar "file, edit, bookmark, etc"

I have 2 computers, both with Linux Ubuntu. All of a sudden one of them is missing the File toolbar. It was there this AM but gone now. I looked through the menu an… (read more)

I have 2 computers, both with Linux Ubuntu. All of a sudden one of them is missing the File toolbar. It was there this AM but gone now. I looked through the menu and couldn't find where it is that you add the toolbar. On this computer, which has that toolbar, you go to 'view" and there is an item for toolbar. But on the other there are none of those menus and I can't find where to add that toolbar.

Asked by pdsimdars 6 days ago

Answered by pdsimdars 6 days ago

  • Solved

cannot log into Mercari on Laptop, but can on phone

Computer: Lenovo Y70-70 laptop Phone: Motorola Edge+ 5G UW (2022) OS: Microsoft Windows 10 Home Firefox: Version 134.0.1 (64-bit) When I awoke my laptop from sleep this … (read more)

Computer: Lenovo Y70-70 laptop Phone: Motorola Edge+ 5G UW (2022) OS: Microsoft Windows 10 Home Firefox: Version 134.0.1 (64-bit)

When I awoke my laptop from sleep this morning, the opened Mercari tab did not load correctly, forcing me to log out and attempt to reset it. It acted as if I was not logged in to begin with and would not load the correct account information. When I logged out and then attempted to log back in, I was given an error that stated that the password or account was incorrect. I contacted Mercari Support for assistance, first, as I could not log into my account on an Edge browser, either. When I opened a Chrome browser, it auto-logged me in without issue. Mercari support assisted me for close to 13 hours, and eventually changed my email address associated with my account. Unfortunately, after that, I still could not get logged in, still getting the same wrong password or account message on my laptop. HOWEVER, when I opened firefox on my phone and attempted to log in there, it worked, using the same account and password information as I had attempted on my laptop. Additionally, I was able to log into my Mercari app on my phone, as well as BOTH Chrome and Edge on my laptop. It is only Firefox on my laptop which is not accepting the correct information. I have cleared my cache on firefox, which did not work. I have done an end task on Firefox on my laptop and restarted it, which did not work. I have restarted my laptop, which did not work. I power cycled my T-mobile router, which did not work. I even connected to the internet via hot-spot through my motorola phone, which also did not work. I can log into Mercari on any other way that I attempt, using the same account and password, EXCEPT for Firefox on my Lenovo. Firefox claims that it is up to date and will not find a newer update. Nothing was altered, to my knowledge, between putting my laptop to sleep last night and waking it up this morning. No updates, power interruptions, or anything that I am aware of. I am at my wit's end and am out of ideas for things to try to fix this. Please help. I do NOT want to have to run Chrome again, just to be able to log into a single page on my laptop.

Asked by Ravyn 4 months ago

Answered by Ravyn 4 months ago

  • Solved

Translation is not working as expected

As far as I can tell from reading the help pages, the Firefox translation feature should automatically translate any page in any available language, unless explicitly set… (read more)

As far as I can tell from reading the help pages, the Firefox translation feature should automatically translate any page in any available language, unless explicitly set not to do so. However, I observe that no translation occurs unless I first select text, right click, and select translate, and even then, the translation is presented as unformatted text in a separate dialog box, which is not much better than copying and pasting web pages into some other translator service. Am I missing something here?

Sadly, this is not even close to being competitive with the Google Translate level of functionality. I use Google Translate every day to read package labels in grocery stores, road signs, and a host of other written sources of information. Occasionally, I even use it to hold conversations with people I would not otherwise be able to talk to. So far, I am nearly monolingual, and I am unwilling to do without this; I probably wouldn't travel if it were not available. It does tie me to that fraction of the surface area of the earth where high speed internet access is generally available, but I don't really need to go any places where it is not; I am not trying to hike across Antarctica. I understand that there is a loss of privacy when dealing with Google, but I do whatever I can to fend that off, and the value of the free services I receive in exchange is huge. What's the future of Firefox in this respect?

Asked by Bruce Girton 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Most Google tools are unusable because the content appears completely black.

Hello, For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not). As soon as a document (usually an editable… (read more)

Hello,

For a few days now I've been unable to use Google tools via Firefox (I can't tell if this is due to an update or not).

As soon as a document (usually an editable or navigable area) is opened on the page, it appears completely black. Interactions work correctly at first glance (it's possible to click, write, interact with content that isn't displayed. The problem seems to be purely visual.

I've encountered the problem in all Google Sheet or Docs documents (including when I'm making a new one) and on Google Maps, regardless of location (in the case of Google maps, a notable point is that the map is displayed and then turns black after one or two seconds).

I don't have this problem on another browser, I have it in PM.

Do you have any ideas on how to find the cause and fix the problem?

Have a nice day!

Asked by Myra 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Cookie settings will not save. Checkboxes uncheck themselves. Video included.

https://youtu.be/Px_OuISuwiA After briefly succumbing to the ToS hysteria, I decided to switch to Librewolf. It took a while, but I got logged into sync, set up my exten… (read more)

https://youtu.be/Px_OuISuwiA

After briefly succumbing to the ToS hysteria, I decided to switch to Librewolf. It took a while, but I got logged into sync, set up my extensions and copied over my cookie exceptions and custom CSS.

Some of the data that came over from Firefox sync seemed very wrong or out of date, most notably the settings for container tabs. No big deal I thought. I'll just manually edit the discrepancies. Once I had everything set up the way I like it, I looked up a guide on how to sync my current configuration with the cloud and followed the steps.

Phew. Time to watch some YouTube to relax. Problem is that when I finished a video and tried to watch another video, I was logged out and my site settings had reverted to default. I figured the cookie settings were wrong, so I went to the settings page and saw the behaviour outlined in the video I posted.

I've been trying to get this working for over a day now. I've tried resetting Firefox, creating new profiles and doing a clean re-install using "Geek Uninstaller" to make sure everything is removed first. I've tried 3 different forks of Firefox and all 3 of them do the same thing. After I re-install everything, I open the browser and the first thing I do is go to the settings but it's still doing the thing I showed in the video.

The fact that the data on my Firefox Sync is so old has me wondering. Why won't the cloud data update itself anymore? Based on the state of my containers, the Sync data is more than a year out of date. Could there be something wrong with that data that broke my browser when it downloaded?

I'm going to try and get hold of another computer later and try syncing to that to see if it breaks that browser too. I'll update this post when I know more.

Thanks for reading all this.

P.S. I'm typing this using Edge because my Firefox is so badly broken.

Asked by Joseph 2 months ago

Answered by Joseph 2 months ago

  • Solved

Twitch stopped working in Windows 7.

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works. … (read more)

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works.

Asked by RikiTikiTak 2 days ago

Answered by RikiTikiTak 1 day ago

  • Solved

Search Bookmarks in Bookmarks no longer works

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I hav… (read more)

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I have done a Refresh and it still does not work. I was wondering if anyone else is experiencing this problem. Is this a bug or something new with the current update. Could someone tell me how to solve this a using the Search Bookmarks function was a big help. Thank you.

Respectfully, Don

Asked by new_aged2perfection 1 week ago

Answered by new_aged2perfection 1 week ago

  • Solved

Firefox Sync - Missing Option to Open All Synced Tabs on Desktop

Historically, I remember when you open the `sync` sidebar and right click on the tab grouping (i.e. Firefox on iPad), it opened a context menu where you had the option to… (read more)

Historically, I remember when you open the `sync` sidebar and right click on the tab grouping (i.e. Firefox on iPad), it opened a context menu where you had the option to `open all synced tabs`. This seems to be missing from the latest version of Firefox (138), but wanted to check in to see if I'm missing something or if I should downgrade my version of Firefox to get that functionality again.

Asked by ksee 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

I can't make Tab groups

I have read a Mozilla blog that you can make tab groups now, i have tried to make a tab group and it for some reason i can't, i looked at Mozilla's guide for the Tab grou… (read more)

I have read a Mozilla blog that you can make tab groups now, i have tried to make a tab group and it for some reason i can't, i looked at Mozilla's guide for the Tab groups, they didn't help. Does anybody know how to fix this problem?

Asked by filip.belaj 2 weeks ago

Answered by James (On Vacation) 2 weeks ago