Firefox Support Forum

when i type site url or chose from dropdown the error message Hmm. We’re having trouble finding that site.

We can’t connect to the server at cciawards.za..

If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

When I try to open Firefox I am getting this error message: Error: platform version '124.0.1' is not compatible with minVersion >= 124.0 maxVersion <= 124.0. Does anyone know how I can fix this? Deb PS I need simple instructions, I'm not terrible techy.

From today 4 march when I try to record a voice message on chat from facebook appear an error saying an error as occurred. On Chrome it work, from facebook app it work

I even tried other facebook ids and firefox profiles and ever the same. Even disabled the anti popup ublock

In all case I haven't added any conf or adon or other inside firefox, I use same conf as ever and from many years.

Today messages from microphone in chat does not work and facebook say an error occurred Is written in italian but say what I said

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) but in this case it remain hidden (Reality). Firefox along with all other spinoffs give same result. Chromium based browser works perfect, and taskbar automatically unhide itself.

As OLED screen have became common as monitor, Taskbar auto-hide is must. If this issue cann't be fixed I may have to change my primary browser which I used for almost 15 years.

Kindly, look into it. If Chromium can do it, why not Firefox.

I have used Firefox since forever, was a Netscape user in the past

But for about 3 months Firefox simply is no good anymore\

It is more and more sites I can not access with Firefox and have to use Edge instead.

Last example, just now

https://www.cibc.com/en/journeys/new-to-canada.html

See screens attached

This is just one example, many other sites simply do not open, or open properly, in Firefox

WHAT IS HAPPENING?

Thank you

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

I am using the apt version of firefox v125.0.2 (64-bit). I do not have a dedicated GPU - I use my intel core's internal gpu only Intel Corporation HD Graphics 620 (rev 02).

I used to play this game named narrow.one, which before I reinstalled the mentioned libraries, was working fine except for crashing a few times. I thought these libraries were causing some issue, so I tried reinstalling them.

I reinstalled the libraries using: `sudo apt install --reinstall --fix-missing libgl1* libegl*`

After installation, I start getting that error. So, I tried reinstalling firefox (using the same command), and then restarting the laptop - but of no use. Chrome seems to be running WebGL, including the game.

In firefox, on the https://get.webgl.org/ page, I see Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card.

After that, I also tried reinstalling `libopengl0` and `libglu1-mesa` and `intel-microcode`, but of no use. Running although, `sudo intel_gpu_top` and then chrome, it seems that the GPU is in use by chrome as well.

I then go to about:support. It shows me the images I have attached. Reading the logs, there several `blocklisted` values in `Decision Log` section. I suspect that's the cause of this issue, but then I don't know how can I un-blocklist the blocklisted things, and even after that, why does Chrome runs webgl if these are blocklisted?

Running `glxinfo -B`, I get the following: `name of display: :0 display: :0 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)
   Device: Mesa Intel(R) HD Graphics 620 (KBL GT2) (0x5916)
   Version: 23.2.1
   Accelerated: yes
   Video memory: 7697MB
   Unified memory: yes
   Preferred profile: core (0x1)
   Max core profile version: 4.6
   Max compat profile version: 4.6
   Max GLES1 profile version: 1.1
   Max GLES[23] profile version: 3.2

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) HD Graphics 620 (KBL GT2) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.2.1-1ubuntu3.1 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20`

I do not know much about OpenGL, but reading the above stuff, I suppose my GPU is in use and also has a compatible driver (although I am not sure).

Also, running `glxdemo`, `glxheads`, and `glxgears` seems to be rendering stuff.

Should I reinstall firefox after purging it first? Please help.

Thanks!

I'm not sure where the issue is exactly, but I suspect its something to do with different standards of storing images in clipboards.

If you see the images, this is a screenshot of an Excel grid, taken using win 11 snap tool (shift+win+s). I paste this into paint.net (5.0.12) Then select all and copy/paste into Confluence using Firefox. The edges of the images are either shifted, or a line is added.

If I use paint instead of paint.net, it is ok. If i use edge instead of Firefox, it is ok. Saving the file as png and importing it and its ok. Pasting from paint.net into powerpoint and its ok.

Any ideas what is causing this or how to fix it? I'm going to ask atlassin (confluence) and paint.net help as well.

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version 119.0.1 (64-bit)). If I use Google Chrome or Microsoft Edge I log in with no problem.

i have just downloaded Firefox and i go to open in and it flashes open an close immediately. the occurs every time that i open the program. i have reinstalled it multiple times to see if that's the issue, used the Microsoft store to download it, the website, i tried to get the beta that didn't help and i was just wondering what the issues was and wondering if you could. i looked in the error message folder as well and its empty.

Hi,

Ever since installing the latest Firefox update I can no longer access Microsoft Outlook - email. When I try I get the following in the search bar https://outlook.live.com/mail/0/. Then nothing

I can access my Onedrive account, no problem, but when I try to get to the email part I get the same search bar response. Then nothing.

Using MS Edge, no problem - all works fine.

I have cleared all temp i/net files, cookies etc

Any (simple!) ideas gratefully received

Thanks -

Jim

Hey,

I've been having an odd issue with Firefox where tabs where I attempt to access youtube.com will immediately crash. This issue first arose when I attempted to log in to Youtube, and had never occurred before. When I did that login, the tab crashed, and I have been unable to access the website since (100% crash rate).

Basic details: The website does not visually load at all. However, the URL bar icons for the website do briefly appear prior to tab crash. (Autoplay button, etc). The crash is never reported in about:crashes.

I've tried the following tests, unsuccessfully: - Logging out of all Google accounts separately - Disabling all extensions - Transferring all of my data to a new computer - Reinstalling Firefox - Rebooting Firefox in troubleshooting mode

This problem does not occur on my Windows machine but occurred on my previous intel-based Mac and now on my current Apple Silicon Mac.

The only success I have had is in creating an entirely new Firefox profile. However, I would prefer to fix the issue, as I assume that porting all my settings to the new profile would... also probably bring the bug along.

Thanks for reading & any advice is appreciated.

Hello everyone. Well, I've been using Firefox for a few months, maybe a semester now, I don't remember. But the point is that since yesterday I have been facing a serious problem of not being able to download any type of file (MP4, PDF, .JSON, ISO, etc.). I've already used the troubleshooting mode and I've also restarted my laptop, but it didn't help. I've also gone to the advanced settings (see 'about:config > browser.download') and reset/deleted the data for each command but the problem still persists.

What happens is the following: I click to download the file in question, however, nothing happens other than the page loading that commonly occurs when downloading something. Still, the file does not appear in the downloads tab and there is not even the option to choose where to save the file (e.g. Downloads folder, Documents folder). The download simply appears to have failed.

Exactly, it 'appears', because today I discovered that all my downloads were being directed without my permission/action to the 'downloads' folder (And that's not where I want them to go). The problem would be smaller if only this happened, as I would then just get the files downloaded there and then change to the desired folder, thus trying to move forward despite the problem. But the downloaded files themselves are not operational, they have the icon when a file is still downloading, in addition to not having a name, everything being just a cluster of codes.

In the end, there are files, large and small, that have no use and that I don't even have control over where to direct them. Which is still a huge problem because I still technically can't download anything from the browser. Please, I really need your help on how to resolve this problem.

Note: Also, when I close and open the browser, the first download I try appears in the downloads tab, but it fails instantly and cannot be resumed, making it an eternal failure.

I frequently open new tabs by right-clicking the current tab and choosing "New Tab" from the context menu. Naturally, I want to start typing a URL or search term.

But the focus/cursor/caret is nowhere and typing does nothing. I have to click on the address bar, and then I can type.

I'm not using New Tab Override and I have Firefox's new tab set to a blank page.

I tried disabling all my add-ons, but I still had the problem.

I tried setting new tab to the Firefox home page and for a short while I got a cursor in the address bar. But the problem returned after a few hours

Any clues on what might be wrong? Firefox version 120.0.1 (64-bit) on MacOS Ventura 13.5.1. Thanks!

(A similar problem is described here: https://support.mozilla.org/en-US/questions/1420220 -- but in my case this is not a container tab.)

I recently made the switch to Firefox. I attempted to use the version downloaded from the internet, which I already had installed for a long time, but it would not open. I then used the version available on the Microsoft Store, which worked fine. Eventually, Firefox crashed and would not reopen. A message saying something along the lines of "Are you sure you want to start Firefox in safe mode?" would appear for a split second, and then close. I tried:

-Starting Firefox in safe mode, but nothing happened. -Restarting my computer. -Reinstalling Firefox. -Running as administrator. -Checking it is not blocked by antivirus. -Using the profile manager to create a new profile: The .zip file version opens but does not help, and the version opened by using the "firefox.exe -P" command in Run suffers from the same problem as the browser and opens for only a split second. -Attempting to boot my computer in safe mode with networking, however, the Microsoft Store listed Firefox as uninstalled, and the network menu would not display any networks so I could not reinstall it. -Searching for any Comodo iseguard.dll files, but I found none.

The only thing that worked was searching "Mozilla" in files and deleting everything except what my computer said was part of the system. After that, I was able to open Firefox, but after a short amount of time, the problem started all over. I have no clue what to do and looking all over for solutions is driving me nuts! Please help!

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I opened Firefox in Troubleshooting mode, the video played OK and then when I stopped Troubleshooting mode the videos continued to play OK. However, on the next day the problem reappears. What's going on? Thanks in anticipation, Frank