Firefox Support Forum

I have not updated firefox in a while, but recently got an error on netflix that my browser was no longer compatible and to update

So I updated to the latest version of firefox - 122.01 (64-bit) but now I have a new problem. I cannot watch anything on netflix or hulu (though I can on max for some reason).

Each time I try to play anything on netflix I get a white screen on firefox and it automatically takes me back to the sign in page of netflix. Each time I try to play anything on hulu it plays BUT I cannot see the video. I can hear it but the actual video isn't shown, the controls are there but I can only see the the menu/other things to watch of hulu (picture attached) though I can't actually click on any of the other shows

I do not have this problem on chrome but firefox is my main browser, can i get any assitance Things I have already tried: I completely cleared my history & cache after signing out of everything (did this twice). Turned off computer, signed back in but still have this issue

I run the latest Firefox (v122.0.1) on Windows 11.

Since last week, FF takes 14 minutes to start the first time after a boot. :-( Usually FF starts in ~3 seconds.

I reboot the laptop. I wait a minute. I start FF. Nothing happens for 14 minutes. Finally the browser window suddenly appear and everything is working normally. I exit FF (no remaining firefox.exe processes are running). I start FF again. Now it starts immediately as usual. :-) But: I reboot and start FF. Again, it takes 14 minutes to start. This is reproduceable every time.

I haven't tried to *solve* this by refreshing FF or simillar. Right now I'm more interested in debugging this and finding out what is wrong.

I found https://profiler.firefox.com/docs/#/./guide-startup-shutdown which states how to automatically start the profiler at startup.

12:40 I boot the computer, login and wait a minute. 12:43 I start CMD.EXE and run:

 cd c:\Program Files\Mozilla Firefox
 set MOZ_PROFILER_STARTUP=1
 set MOZ_PROFILER_STARTUP_ENTRIES=20000000
 set MOZ_PROFILER_STARTUP_INTERVAL=100

12:44 I run:

 firefox.exe

No GUI appear. (it won't appear until 14 minutes later) I open the Task Manager and see one (1) firefox.exe process, taking 0% cpu. (pid 17668) 12:48 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:50 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:52 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:54 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:56 One more process running for a few seconds. Commandline is just "c:\Program Files\Mozilla Firefox\firefox.exe", no more options. 0% CPU. 12:58 The browser GUI finally appear. Everything is now normal. It is showing one (1) tab with my start-page (google) just as it should. (my Task Manager now show 12 FF processes running, with various options) 12:59 I click the icon to stop the profiling.

I open the profile. [Profile Info] says:

 Recording started: Sat 17 Feb 2024 12:58
 Recording length: 1m12s 

So my profiling data don't show what happens between 12:44 to 12:58 :-(

Just for the sake of it, I'm attaching a pic of the first 10 seconds of the profile (at 12:58).

PS: Between 12:44 and 12:58 no FF window exists at all. Alt+Tab show no FF and in Task Manager I can't do any "Window" management, it is greyed out. I.e. no FF window exists for this process.

Question 1) What should I do to debug what happens between 12:44 and 12:58?

Question 2) How can it be that it takes 14 minutes to start FF from scratch (boot) while it starts quickly (~3 seconds) if it has been started once? I mean, all firefox.exe processes are gone when I exit FF, so starting FF again should be like starting from scratch, but apparently something is different.

Question 3) Is it normal that a FF, with only one tab (https://google.com/), run 12 processes in Task Manager?

I love pocket but it is infuriating. I do something and a pocket page suddenly comes up with like 10 pictures and click links to articles. (And I don't know what I did to get this pocket page to come up. It happens when I do something online and I can't replicate it! It's always by accident. I google pocket and login but ti's not the same page with the same articles.) I see several articles I would like to read. I click on one and at least I can usually read that one, but then I go back and can't find the other articles I wanted to read and I cant get back to the same page displaying the articles. Now there are different articles! Today I clicked on one I wanted to read, was told to log in, which I did, then it took me to a pocket page which didn't have the article i wanted, and I cant find it. I also wanted to read another article and can't go back to find it either. This is infuriating! Can anyone help? And I doin't even know how to get back here to find your answer unless it goes to my email chaplaindon2000@gmail.com help!

I have the same problem https://support.mozilla.org/en-US/questions/1421734 it's not a pdf. If I want to print a shipping label from eBay using Firefox nothing happens if I try to make it bigger. I can make it smaller but it is too small to begin with. If I use Brave or Edge (using the same printer) it works I can adjust it and make it bigger up to 200 %. I have already reset the printer options in Firefox and tried when disabling all add-ons.

I just installed FireFox but keep getting Chrome browser. How do I set FireFox as my default browser? My bookmark tab icons keep changing - how to change them back permanently ?

When the system theme (light/dark) is switched globally, Firefox recognizes this and also switches its theme automatically (if configured appropriately). This should also retheme addons opened in the sidebar (Tab Stash or Sidebery for instance), and it does so under certain conditions, namely if either a) no sidebar was opened when starting Firefox and the addon sidebar window is opened directly, or b) the sidebar was opened with start of Firefox. Unfortunately, no retheming of the addon window occurs when some other Firefox sidebar (such as bookmarks or history) was opened after Firefox start and before system theme switch. In that case, the addon window (which is opened as the system theme is switched) does not retheme. This can be mitigated by either restarting Firefox or by opening a Firefox sidebar such as bookmarks or history, and switching back to the addon window.

So to reproduce this behaviour:

1. Open Firefox and some sidebar addon directly (such as Tab Stash in my case, with Ctrl-Alt-S)
2. Switch system theme globally (I do this with Night Theme Switcher in GNOME)
3. Observe that Firefox correctly redraws the addon window
4. Open bookmarks (Ctrl-B) or history (Ctrl-H)
5. Reopen the addon window
6. Switch system theme globally again
7. Observe that Firefox does not correctly redraw the addon window
8. Open bookmarks (Ctrl-B) or history (Ctrl-H) again
9. Reopen the addon window
10. Observe that Firefox redrew the addon window

This has already been reported to the addon developer, who stated that it might be a bug in Firefox, since his addon only tells Firefox which colors to use in which mode.

System details:

• OS Version: Linux 6.7.4-arch1-1
• Browser Version: Firefox 122.0.1
• Desktop environment: GNOME

I use a public computer often, and I would like to use certain customizations while remaining anonymous. Rather than going through and clicking a bunch of checkboxes, I decided to have a hot key combination to enter in order to obtain my desired options. For example, I want to allow new windows to open normally, I want to choose where files are saved, and I want to turn off Firefox's recommendations. The underlined hotkeys are, respectively, ALT+W, ALT+A, and ALT+R ALT+F. So rather than a bunch of scrolling and clicking, I could just type ALT+WARF, and get the options I want quickly.

However, pressing the hotkeys while in the settings does not seem to do anything. In particular, pressing ALT+WARF only succeeds in pressing the ALT+F, which opens the File menu. Pressing these keys without an ALT key sends them automatically to the search bar -- which is also not what I want. Pressing ALT+SHIFT focuses in on the checkbox -- but does not press it. For example, ALT+SHIFT+W focuses on the checkbox, but I still have to click SPACE after it to press it.

Is this a bug? If not, how can I make the underlined keys press the respective checkboxes?

Dear Sir/Madam

I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation.

The latest Firefox 122.0.1 has been downloaded.

Problem:

When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps.

BUT

1. I never reach the Microsoft 365 page and return back to Microsoft log in page

"https://www.office.com/?trysignin=0"

2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error,"

3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen.

4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same

5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge

6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation

Any help/Troubleshooting will be appreciated

Hi,

What is the area above toolbox called (Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help) and how do I change color on just that?

Thank You, Leslie

When composing emails in Gmail holding down a (any) key does not activate key repeating.

Also, the there are irregularities when using discover.com in Ver. 124. When editing my customer profile, keystrokes are not recognized. Nothing happens when typing. I also had difficulty signing-in; this may be coincidental.

Things tried: (1) A different keyboard. Same results. (2) Firefox version 122. The key repeat function worked in Gmail. I could edit my profile at discover.com. (3) Uninstalled and reinstalled ver. 124. All problems persisted. (4) Ran Ver. 124 in troubleshooting mode. All problems persisted. (5) Launched newly downloaded versions of both 122 and 124 (from command line) and ran them simultaneously. The problems persisted in 124 (troubleshooting mode), but 122 worked well. I used two different keyboards with no difference noticed. (6) Downloaded and ran Chromium. All worked well.

Currently, there appears to be only one option to tell Firefox to open a given site in a specific container; that is, from the URL bar, to the right.

Would it make sense to have this configuration option presented in "edit bookmark" and/or in a right-click pulldown menu "Always open in this container"?

Since the new update for some reason, videos on some websites are no longer loading as they used to. The big sites like YouTube and Netflix are fine though others are giving error codes.

(Error Code: 102630) is a common one, even after going through the guides online to get it working nothing works.

The other thing I've noticed is: Error code: SSL_ERROR_RX_RECORD_TOO_LONG This also comes up on some web players. Same again, nothing works trying to fix it.

Something changed during update 122.0.1 ?? Any Help or Ideas would be great. :)

I used to access RAI (Italian TV) no problem until I upgraded my op system to Ventura 13.6.4 two days ago. Now when I try to log in to RAI from Firefox (latest version) I get the following message from the RAI system "window.gigya is undefined" . Even though my credentials are correct, the RAI platform does not allow me to log in to my account. This is a Firefox issue and not a RAI issue. I know this because I can access my RAI account and see TV content no problem via SAFARI. Perhaps there is a setting in Firefox I need to change. At the moment I am using Firefox with the standard settings (no changes to settings since I reinstalled Firefox in my machine today)

Hello,

I've encountered a recurring issue with Firefox on Ubuntu where my master password is sporadically not recognized when typed using my external wireless keyboard. This problem does not occur consistently but is particularly frustrating when it does, as it forces me to switch to my laptop's keyboard for input. I'm certain the password is entered correctly; after multiple careful attempts (3-5 times), the issue persists, leading to unnecessary stress and inconvenience.

• • Environment:**

- **Operating System:** Latest version of Ubuntu - **Hardware:** Dell Latitude laptop with a Contour external wireless keyboard, connected through a Dell docking station. This setup is shared with another laptop (HP) via the docking station.

• • Observations:**

- The issue seems to occur sporadically and is not reproducible on demand, adding to the frustration. - It has happened notably on the first login attempt after the computer's first boot of the day. - On one occasion, the problem led me to change my master password under the mistaken belief it had been compromised.

• • Impact:**

This intermittent recognition issue disrupts my workflow and significantly affects my user experience with Firefox. The necessity to switch input methods and the initial misinterpretation of the problem as a security concern are particularly concerning.

I hope this detailed feedback assists in identifying and resolving the issue. Thank you for your attention to this matter Firefox.

Sincerely, Daniel

I can not log into my Harley ride planner account. Its not the websight as I can log in on my I phone. I get this message.The resource at “https://www.harley-davidson.com/etc/designs/h-d/images/dropdown-arrow-white-2.png” was blocked by OpaqueResponseBlocking. Reason: “nosniff is true and mimeType is an opaque-blocklisted MIME type or its essence is 'text/plain'”. How do I fix this? Thank you Paul