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  • Archived

How to completely wipe data in Firefox

So I was setting up Firefox and accidentally imported data from a different browser than I intended to and I don't know how to remove all the bookmark and auto fill that… (read more)

So I was setting up Firefox and accidentally imported data from a different browser than I intended to and I don't know how to remove all the bookmark and auto fill that I had imported. I have tried deleting the Firefox file in window explorer and it didn't work. Is there anyway to completely wipe Firefox clean?

Asked by Hamman 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

writing

Simply help me find how to double space. It is not obvious. I started using Apple computers in 1980. A university professor, i urged my students to buy, Mac, even though… (read more)

Simply help me find how to double space. It is not obvious.

I started using Apple computers in 1980. A university professor, i urged my students to buy, Mac, even though the University was committed to the other.

I am forgetting things I knew relating to computer, in this case. Your Support site hides 'Double space' why? John Klassen

Asked by jmk121st 9 months ago

Last reply by Terry 9 months ago

  • Archived

Serious issues after recent Firefox update.

After the latest update I could not access any websites I thought it was the VPN I just installed, so I uninstalled it, but that still did not fix the problem. I did 3 … (read more)

After the latest update I could not access any websites

I thought it was the VPN I just installed, so I uninstalled it, but that still did not fix the problem.

I did 3 system restores and still it did not fix the problem.

My browser had changed and I spent hours trying to sort this problem out.

I uninstalled Firefox and then re-installed but still had problems connecting to the web.

Then when I was going to uninstall Firefox again with a special program, it gave two choices, uninstall or repair. I selected repair and sure enough I could access the web

All my browser extensions on tool bar had disappeared

The tool bar was full of junk, so I used Customised Toobar and finally fixed the problem.

I have disabled auto updates

Thank you Firefox for the inconvenience you caused , but I forgive you, because I consider you provide the best browser to use for access to web

Asked by shaun 9 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

New fire fox update.

Hi Folks. My web browser shows "United Kingdom " near bottom left hand corner. I live in Christchurch South Island of New Zealand. My searches seem to direct me to UK si… (read more)

Hi Folks. My web browser shows "United Kingdom " near bottom left hand corner. I live in Christchurch South Island of New Zealand. My searches seem to direct me to UK sites ? I recently upgraded fire fox. How do I change this setting. back to NZ or is there some other problem Thanks Peter Royle

Asked by PeterRoyle73 9 months ago

Last reply by cor-el 9 months ago

  • Archived

I cant get rid of robot head with red eyes

I have tried every solution that is on support to get rid of robot head with red eyes . Have went in to about config , changed dev tool remote to false and it gets turned… (read more)

I have tried every solution that is on support to get rid of robot head with red eyes . Have went in to about config , changed dev tool remote to false and it gets turned back on everytime .Have uninstalled firefox ,nothing works . I would love to keep the browser but if this cant be fixed I have no choice but to uninstall for good.

Asked by ewmcin 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Transfer of email etc. to new computer

New computer. Downloaded Firefox signed with password, but there are a lot of message missing from Gmail. What should have done or do now to have all of the same email,… (read more)

New computer. Downloaded Firefox signed with password, but there are a lot of message missing from Gmail. What should have done or do now to have all of the same email, etc. on the new computer? Thank you in advance for your help.

Asked by rccooledge 9 months ago

Last reply by Terry 9 months ago

  • Archived

Firefox bookmark dialogue box not showing/will not bookmark individual tabs

I've had this problem off and on for the past month or so. I've read through every related question and tried all solutions presented without any luck. When I press the … (read more)

I've had this problem off and on for the past month or so. I've read through every related question and tried all solutions presented without any luck.

When I press the star next to the address bar it turns blue, but no bookmark is actually created. When I press the star again it remains blue. No dialogue box shows up. When I right click on the open tab I get a grayed out dialogue box. I *can* bookmark several tabs at once, but that's it.

I've tried changing the preferences in aboug:config to true/false and back again. I've renamed/deleted the favicons folders. I've restarted both firefox and my computer. I'm running in safe mode with no extensions. This happend once about a month ago and resolved itself. Now it's back and doesn't seem to be going away.

PLEASE help. I've tried all the solutions mentioned here before but nothing is helping. :(

Asked by kmbowns 9 months ago

Last reply by Terry 9 months ago

  • Archived

115.0.3 on macOS 13.5 failing to complete authentication with FIDO2 Security Key

I've been attempting to use FIDO2 w/ PIN support to log into Okta. This occurs with a pre-registered security key (Yubikey 5C NFC on most recent firmware) that has a PIN … (read more)

I've been attempting to use FIDO2 w/ PIN support to log into Okta. This occurs with a pre-registered security key (Yubikey 5C NFC on most recent firmware) that has a PIN already configured. This key works on all other browsers and devices without trouble. Firefox is unresponsive to Yubikey interaction after the notice "Touch your security key to continue with <company>.okta.com" and will eventually time out if I do not cancel.

On the other hand, I can register a new security key on Okta through Firefox on this device. When I go through the registration workflow, Firefox is responsive to all interactions, allowing me to enter my PIN and complete registration.

I have been able to replicate this issue on other computers and with a different user / security key.

Asked by clinton.campbell 9 months ago

Last reply by Medhasree Suram 9 months ago

  • Archived

firefox monitor

firefox monitor does not allow me to sign in using dashlane password manager. Every other website responds by either filling in the name and password, or asking if I wan… (read more)

firefox monitor does not allow me to sign in using dashlane password manager. Every other website responds by either filling in the name and password, or asking if I want to use Dashlane data. Please help. thanks

Asked by fredga 8 months ago

Last reply by Terry 8 months ago

  • Archived

I can't seem to sign in and sync my firefox pc browser

I keep landing on this page on a loop after I have used my Gmail account to sign in. Somehow it keeps looping. I select "Continue with Gmail" and then choose my already s… (read more)

I keep landing on this page on a loop after I have used my Gmail account to sign in. Somehow it keeps looping. I select "Continue with Gmail" and then choose my already signed-in Google account. But it takes me to the same page I started with (attached below). What am I missing here?

Asked by Suyash Kumar 9 months ago

Last reply by t.r.ernst 9 months ago

  • Archived

update

Just updated (7 August). Now: Everything (and I mean everything) is going at Tortoise speed Laptop crashed Laptop rebooted - blanked screen Rebooted, wait 5 minutes fo… (read more)

Just updated (7 August). Now:

Everything (and I mean everything) is going at Tortoise speed Laptop crashed Laptop rebooted - blanked screen Rebooted, wait 5 minutes for task bar population Select icon, wait to open Give up, try another

Click on a filename - wait 30 seconds - nothing happens, check Task Manager, wait 1/2 minute for that to open Open Explorer - "Not responding" , go to anything else "Not responding" "Save" - "Not responding"

I daren't backup as it would take a week at this rate

Can you tell me how to reverse please please please. It was all good until yesterday

Asked by PATTIANNE 8 months ago

Last reply by Dan 8 months ago

  • Archived

Issues with the margins when printing labels

Hello, I am trying to print labels from the web on a Dymo labelmaker. When I select no margins it prints on far left of label and cutting part of the text off. When I ch… (read more)

Hello, I am trying to print labels from the web on a Dymo labelmaker. When I select no margins it prints on far left of label and cutting part of the text off. When I choose custom margins it prints very small and does not change regardless if I change the margins to 0 or change the size to 200%. When I print it in chrome it works perfectly fine.


/edit: removed space before "I am" to removed horizontal scroll bar.

Asked by David King 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Expanding Element Area with Stylus

After removing other elements, I'm left with a map, which I was able to expand to the top and sides, but not the bottom area. The site is https://earthexplorer.usgs.gov/… (read more)

After removing other elements, I'm left with a map, which I was able to expand to the top and sides, but not the bottom area.

The site is https://earthexplorer.usgs.gov/.

.

Asked by silly 8 months ago

Last reply by Paul 8 months ago

  • Archived

Firefox Private Mode on Mac keeps me logged in

Hey, I switched from Windows to Mac and see a different behaviour in how cookies in private mode are handled. On Windows closing a private window clears everything, espec… (read more)

Hey, I switched from Windows to Mac and see a different behaviour in how cookies in private mode are handled. On Windows closing a private window clears everything, especially it logged me out from all websited I logged in in this private session.

Not on Mac I am still logged in in private windows after I close and reopen a new one. Also the zoom level ist kept.

Is this a bug or intended behavior having a private window that keeps all my logins in new sessions? And why is it different on Windows and Mac?

Asked by netthier 8 months ago

Last reply by cor-el 8 months ago

  • Archived

no sound or occasionally no picture on videos I want to watch from jw.org, also no audio when i wanted to hear the bible today?

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappe… (read more)

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappears\ I checked the same page on Safari and it worked fine, but I cannot get Firefox to play the audio files or video? How can I fix please?

Asked by alan105 8 months ago

Last reply by zeroknight 8 months ago