Firefox Support Forum

The following issue may occur if you embed the Amazon Connect Contact Control Panel (CCP) into your agent application and your users access the Amazon Connect CCP using the Firefox web browser with Enhanced Tracking Protection browser setting set to Strict.

An upgrade to Firefox, specifically Firefox non-ESR version 86 released on February 23, 2021, introduced Total Cookie Protection

which modified cookie sharing behavior across sites for users with Enhanced Tracking Protection set to Strict (Firefox defaults to Standard). Users with this specific browser setting and version combination may be unable to access the Amazon Connect CCP when embedded in another application, preventing them from handling contacts.

To prevent impact to your users (agents), we recommend that your users do one of the following:

1. Confirm (or set) Enhanced Tracking Protection as Standard in their browser settings. Users can do this by following instructions documented here.

1. Do not upgrade their Firefox browser version to v86 or higher.

1. Use Google Chrome or Microsoft Edge to access the Amazon Connect CCP.

That's how AWS is blocking firefox users to access the sound in a firefox browser. How to fix that?

When I go to youtube.com in firefox it redirects me to https://secure.winred.com/save-america-joint-fundraising-committee/google031723/?utm_medium=ad&utm_source=ci_d_google&utm_content=kw002_na&gclid=EAIaIQobChMIx7rq04KK_wIV4-jjBx34MgztEAAYASAAEgKXMfD_BwE&exitintent=true. This only happens in firefox, not chrome or edge. How can I prevent this from happening?

Since I updated to version 113.0.2 every time I try to open certain websites, Firefox shows an error message "SEC_ERROR_UNKNOWN_ISSUER". Once I choose to accept the risk and continue it redirects to the IP address "79.137.248.81" that redirects to spam. This happens on multiple sites, certain popular sites such as google work perfectly.

Yesterday I uninstalled and installed the browser. I rkilled and scanned my system with Malwarebytes, Avast and HitmanPro. I also have no malicious addons I found. Nothing worked.

I am attaching pictures of how the error shows.

Please Help.

Error: "Secure Connection Failed

An error occurred during a connection to accounts.firefox.com. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem."

When it happens: - Irregular frequence. The same websites once work once don't. They work with Chrom/Edge/From my mobile(same wifi/router). - Sometimes I have to refresh the page a few times - Happens for all sort of webistes. From local news, to GitHub/Youtube/Google/Any website

Steps I have taken: - Cleared cache/cookies - Reset PC/Firefox - Cleared all extensions - Deleted Firefox (And manually deleted all folders in AppData related to Firefox) and reinstalled afterwards

Nothing helped. Any idea what is going on? I checked Mozilla documentation for SSL issues, but it didn't help either

Hi

Can anyone finally explain to me how can I get rid of the most annoying Google pop up screen in my Mozilla browser? I am unable to find a straight answer, everyone is suggesting some sort of plugin that blocks popups but it didn't work for me.

I get this message every time someone emails [edited] @bellsouth.net -MAILER-DAEMON@yahoo.com unable to deliver.

Do NOT HAVE THIS ISSUE WITH ANY OTHER BROWSER.

SINCE YOUR ANSWERS ARE INCOHERENT TO ANYONE OVER 25, SOMEONE NEEDS TO FIX THIS AND/OR GIVE VERY CLEAR STEP BY STEP INSTRUCTIONS AS YOUR SOLUTIONS ARE USELESS.

INEXCUSABLE LE THAT YOU TREAT OLDER PEOPLE WITH SUCH DISRESPECT!

for the past several months, FF has just been hanging when I attempt to open a website. sometimes it sits there for hours and never connects yet if I open Chrome, I have instant access. I have troubleshot, deleted and reinstalled FF, used safe mode to diagnose the problem. I have done everything I can think of, I even clear all history daily...and NOTHING helps. Sometimes I have no problems for weeks, then all of a sudden, I can't access the internet but ONLY with FF. I'm ready to just delete everything and never use FF again, but I like it and have been using it for 6 years. Chrome works 100% of the time....FF is hit or miss lately and I'm about done with it.

Google searched stopped working in Firefox version 113.0.2. I have tried all the fixes suggested and nothing has worked. Any other suggestions or do I just stop using Firefox?

Hi, Does anybody know why I cannot use an adblocker from TotalAv when I have used it in the past? Also, why is Firefox not able to connect to Virginmedia? or should I say virgin does not recognize firefox? Sorry to ask two questions at once.

I have Windows 11 with Edge - I use Firefox link to duckduckgo. Duckduckgo blocks some actions as not have access and they are more difficult to track. But I am increassing unable to say go to windows in microsoft 365 in 11 ? what do I need to get this working as I need it . I am willing to change back to Firefox - but I have know interest in using goggle - I have been hacked several tiems through that browser. my email is [edited] @thecrawfords.com - I have my own domain. and more resectly it getting block as not valid when I respond to answer a question. Your thoughts on how to fix.

Dear all,

I add to reinstall windows, and every software including firefox.

Previously I checked that my datas were proprely sync.

I just finished the firefox installation, but the sync does not find any of my previous datas... T.T

Any idea please ?

Kind regards,

Thomas

I have passwords stored in Dashlane. 1. Would i be anymore secure if i followed your prompts and disabled Dashlane in order to use Firefox relay; 2. If i disabled Dahlane to use Relay would i loose all the passwords saved in Dashlane?

I have Firefox set up to basically clear itself of all history, cookies, data, etc. each time it closes. As a result this means I need to log into my password manager each time I open a new Firefox session, rather than every 72 hours which is the setting I have put in the password manager itself. I know how to make exceptions for websites, but it's making an exception for an extension that is confusing me. Any help is appreciated!

I purchased online the Firefox VPN and Email mask program. Because my system is windows 7 Pro it would not install. I want a refund on my 80 plus dollars back to my PayPal account. Bill Phillips [removed email from public]

Hello,

my computer crashed yesterday because my ssd of my computer broke, therefore i had to reinstall firefox. Having done so and looging in, i cannot find my bookmarks, passowords, history, etc. I am sure i had my account always synced.

i would appricate your help.

With kind regards

Celine

Hi Folks, I'm unable to connect to a device and my support folks are telling me that I must install Mozilla Firefox Version 24 in order to connect to the device.

I have no idea what my current version is but can you tell me how I can install Mozilla Firefox Version 24 for a short time so I can connect with my device?

Thanks, Frank [removed email and phone# from public forum]

I was having issues playing videos. All I would get was a black screen, but I could hear the audio. Although some videos, like facebook shorts, played just fine. And I could view videos in other browsers. Tried several things I saw suggested on threads having the same issues, but ultimately I uninstalled firefox and then reinstalled it and it seemed to have fixed the issue. Hopefully this helps others having the same issue. I tried to suggest it on a few of those threads but they were locked.