Firefox Support Forum

Please help me get me get back to the way I viewed my e-mail messages. Right now the print is oversized and doesn't fix th screen and there is not way of scrolling to see the rest of the message to the right.

Wasted a whole bunch of time when Firefox decided to install an update (I had previously downloaded) automatically. I did not touch my machine. A dialog came up and before I could read it and choose to cancel, the installation began. Took at least 16 minutes. I had checked "check for updates but let me choose to install", but it didn't give me a chance to decline. According to the web, the suggestion is choose "Never check for updates", but that choice is not there. I don't want ANY kind of auto update or auto install. Please don't suggest I program anything, thanks.

I have a couple of client websites that sometimes has trouble displaying page elements. I think it's related to some Javascript that's controlling elements animating in as user scrolls down the page. The page will sometimes load fine, but other times elements don't display resulting in large blank areas and the hero video doesn't load.

It's behaving as if Javascript is disabled in browser settings, but it is enabled. Only happens in Firefox, no issues in Chrome. My developers can't figure out what's happening.

https://kmsc.ca/ and https://carbertwaite.com/

Hi,

I have a problem connected with shortcuts on tabs in Mozilla Firefox. When I click a tab with right mouse click then I can for example close tab by just clicking W, or I can pin a tab using P. And it works great on Windows 10. But on my Macbook clicking buttons on keyboard does not do the required action, it just kind of hovers over the option i chose. I mean, when you look on the attached image you can see that for example in "New Tab" letter "w" in underscored (so I can click "w" and then the tab closes). Is there an easy fix for that?

Thanks

A few days ago I started having issues with pages printing correctly. The page displays normal, but prints very zoomed in. I did not change any settings before this happened (but I did update recently). I have tinkered with different printing settings (fit to page/scale and others) to try to solve the problem, but I cant seem to solve it. I also used the troubleshooting page to reset print settings, which also did nothing. If I download the page and open it from my desktop everything works like normal, but it is a bit of a pain to do every time. I have tried multiple websites and two different printers, so it seems to be a browser related issue. How do I fix this?

Computer is a Macbook Pro on 10.15.7, Firefox is version 103.0.1

YouTube worked fine in the past, but for at least the last few days (likely longer) Firefox 103.0.1 won't play anything. Chrome works fine still. Other large transfers work fine.

Latest video I tried to play: https://www.youtube.com/watch?v=WkN8Aqb2IBc Is a DND group playing with an actor from The Outpost (TV show on CW)

In Firefox I see the initial video preview image, and after clicking to play I get a constant spinning progress animation but the video never plays. Turning on the debug overlay info shows plenty of download capacity detected (I forget the name in the UI) but very little ever transfers (bars further down).

Only oddity I can see in the debug info it puts in the the clipboard is the wrong Angle GPU. I have 2 x NVIDIA 1080ti's in SLI, and it sees a 980. Chrome shows the expected value instead. I filed a bug on the Angle project just in case. I looked on the Firefox about:support page with hardware acceleration disabled and it showed two webgl driver entries (1 and 2), both with 1080ti listed.

I tried disabling the performance feature setting and hardware acceleration (closed app then opened again). No difference.

Windows 10 x64, latest patches. Latest NVIDIA drivers through GFE (auto updates itself). Two Windows 10 graphics options are on (GPU scheduler and Variable Refresh Rate).

I've seen a couple notifications from Windows about Firefox "attempting" to use GPU hw acceleration, but I have no idea why it'd be blocked. Clicked it and it did nothing. I looked in my event viewer and didn't find anything useful either. I haven't manually set any applications to use a certain GPU. Integrated GPU from CPU is disabled in BIOS.

GPU isn't overclocked. CPU is barely. And I see no reason to think this is related. In the past I'd get reboots and event viewer errors. Even when it worked in the past I was similarly overclocked. All programs (diagnostics) I've run to verify proper functioning have passed.

I notice some problems with firefox since the latest update:

1. Right after the update I enabled the settings to empty the cookies each time FF is closed down ("Delete cookies and site data when Firefox is closed"). But, I ended not liking this feature since it constantly demanded me to remember my passcodes and became a headache, so I disabled it. But FF still continues deleting cookies each time, and seem to be stuck on deleting cookies.

I've been given various suggestions to go to resolve this, like reinstall, config, etc., uninstall apps, but nothing helps.

2. Another issue I have is FF with Facebook. Using Facebook in FF I can't backspace and I can't post any comment. If I try to post comments it simply moves the cursor down on the page but you can't post anything.

None of these issues continue in other browsers so it must be FF related.

3. FF seem to use enormous amount of memory and power usage, especially when multiple tabs are open (or even if tabs are not open it shows previous tabs in the Task Manager). I'm not a programmer or coder but a friend of mine who was a senior programmer in the banking industry told me it's possible for coders to solve this issue. If I understood him right (and I apologize if my wording is wrong), a solution would be to keep tabs in sleep state if they are open but not active on top so they don't keep running or updating data all the time. This of course would need consideration that sometimes people want to listen to videos or audio while using other tabs - but that would involve every single tab and can perhaps be provided as an option.

Many people like to keep multiple tabs open, yet still have good browsing performance. Maybe there can be a new project to offer better tab management to make them easily visible and accessible? Bookmarks are not that great because they disapper into a long stream of text without clarity what exactly they are until you open the page, and even then scrolling down and using bookmarks is not that great if you have many saved......

Hi, Every time I delete/ clear all data/ history there are always one shortcut to previously visited webpages on my start page left, Youtube. Open "burger menu" Privacy & Security Cookies and site data --> Clear everything in that section. History --> Clear everything.

Open "burger menu" History --> Clean all previous history -- Clean everything.

But still that shortcut still remain.

I would really appreciate help with this.

No video players work with Firefox but they work fine in Chrome

I have the latest version downloaded, I have tried debugging, private windows, cache and cookie clear, reinstalled/reset firefox, restarted my computer, updated my GPU drivers, changed every setting such as autoplay, hardware acceleration etc., disabled all enhancements, and more.

Nothing fixes this. I get error codes on every site i try, twitch, streamable, etc. None play videos.

turned on computer and firefox completely wiped out, apparently all this sponsored by firefox....had to start all over again and install "new" firefox...all bookmarks wiped and no way to to go back to old way or to find and transfer my MANY book marks.. what the heck is going on?!?!?! .any help appreciated!!! Richard

Having checked with the Financial Times technical support, it seems that Firefox is blocking hyperlinks on my FT digital pages. This is something that started only a few months ago. Is there a setting in Firefox that I can use to cancel this unblocking; or do I need to do something else? The FT technical support suggest I switch to Chrome as a browser. I would rather stick with Firefox, but this problem is particularly irritating. Best regards, Ian

I have already sent you the exact information that depicts what is happening! What I got back from you is question after question trying to figure out what the problem is! Pages of absolute junk that have nothing to do with my problem! What does it take to get through to you people?! You sent me a reply that asks me a question: "Does it work if you allow to go to the HTTP version of the website as in some cases a redirect only works via HTTP and you will eventually end up on a secure HTTPS site?"...but your email is unable to be replied to and you offer no way to tell you my answer! If I am reading your question right, the answer is "YES".

I was able to figure out how to get your system to upload the error image and it is here within. The snip says it pertains to a website called "Western Journal", but I have gotten the error message on other sites as well. I repeat, from my original missive, although it claims to only be able to go to a non-HTTPS site, when I choose to go to that site, it shows in the address box, "HTTPS". Have I been hacked? In 25 years of using a computer, I have never seen this error message that seems to contradict itself. Please help and let me reply to you emails. Wayne Ollick, [edited email from public] @outlook.com

Hello,

Experiencing problem with firefox browser only, functions normally in Chrome using Microsoft platform. Picture is below. All buttons on page seem to be effected. The icon is not loading and randomly sized letters appear. Image attached as an example, e.g. search/magnifying glass and forward and back arrows.

I am not a developer. How do I fix this in settings?

recently can't do much of anything cause firefox is using greater than 80% of my memory, why? I switched to firefox from chrome but it seems firefox tends to use much more memory....disappointed as I like the functionality

Hello can anyone help please.

I do not know what I did but my entire browser seems to be zoomed in.

Here is a screencap to show my problem.

Please tell me how I can zoom everything back down to normal.

My tabs, address bar, bookmarks side bar the lot are all far too zoomed in.

My PC resolution is correct it is just my browser settings that are wrong.

I am on a windows 10 PC using Firefox 103

Thank you for any help.

I cannot open my familiar Firefox when I log on. The Firefox settings across the top are gone! It does not show " File,Edit,view,history,bookmarks,etc. Please help - I am lost (senior citizen, limited digital knowledge!

Hello,

Firefox just updated a little while ago to 103.0. Since then, anytime Firefox is open and I either scroll or hover over menu options it causes graphical glitches. I've included an image I was able to print-screen.

It doesn't occur with other browsers. Suggestions?

I'll add that Firefox seems to also be freezing up as well.

After the new update when ever I try to access a web page it looks zoomed in like way zoomed in and it is breaking many sites for example I can not even see the the bottom of this help box. It is not zoomed in it is a 100 percent.