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Upgrade 24/6/2022

Mozilla Firefox was automatically upgraded as I opened my computer. The new version started and the startup page was shown as if I had never used the Firefox browser on t… (read more)

Mozilla Firefox was automatically upgraded as I opened my computer. The new version started and the startup page was shown as if I had never used the Firefox browser on this computer before. I've been running Firefox on this computer for at least 6 years. All my saved data was gone. No bookmarks, no saved access accounts. When it asked me to migrate my data I didn't have the option to migrate any of my saved data from my previous version of Firefox. How do I get all my saved data back? I also received a message that one of my my gmail email account had been accessed by an unauthorized party. Is this also part of the installation process?

Please let me know what to do to get my saved data back.

Walter Fiori

Asked by wfiori 1 week ago

Last reply by Terry 1 week ago

I am having trouble downloading songs from You tube to my iTunes..

Hello, I am having trouble downloading songs from you tube to my iTunes. it keeps showing me errors. I have account with Firefox..please help me. thank you. Mrudula [P… (read more)

Hello, I am having trouble downloading songs from you tube to my iTunes. it keeps showing me errors. I have account with Firefox..please help me. thank you.

Mrudula

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by mrudupatel17 6 days ago

Last reply by Dropa 6 days ago

Last Pass Add-on

My Last Pass add-on was disabled after the last update of Firefox and when I removed it and tried to reinstall, the message was that the file was corrupted. What do I do… (read more)

My Last Pass add-on was disabled after the last update of Firefox and when I removed it and tried to reinstall, the message was that the file was corrupted. What do I do?

Asked by kevtenstar 4 days ago

Last reply by Dropa 4 days ago

Copy profile and sync in my account

Hello, I need your help and support. I put in steps what i had done. 1. I had a sync in my account dchisinska-br@o2.pl 2. Format C: without extracting my profile 3. Afte… (read more)

Hello, I need your help and support. I put in steps what i had done.

1. I had a sync in my account dchisinska-br@o2.pl 2. Format C: without extracting my profile 3. After reinstal Win10 I wanted to sync but forgot the password 4. Reset password, BUT didnt know that when I change my password without Recovery Key all will be lost. 5. When I realized that this happened I found a profile from 2019. 6. Every time when I copy data form old profile to new profile browser want to refresh and whole profile is clear withou data. 7. Also I opened Help->more tools for Troubleshooting information -> Profile folder -> Open -> COPY from old to new. Nothing happened. Still have nothing.

I lost all my password, history and everything.

Please help or how to solve this problem. Or maybe you can recover data from SYNC which is missing after changing password to my mozilla account.

Thank you, Danuta

Asked by Danuta Chisińska 4 days ago

Last reply by cor-el 4 days ago

Installation aborted because the add-on appears to be corrupt.

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist! … (read more)

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist!

Asked by 2mainkey 3 days ago

Last reply by cor-el 3 days ago

If I downloaded a picture. from Save a link as. And no. Save image as.

If I downloaded a picture. from Save a link as. And no. Save image as. But the image goes down in my file. png. To the personal computer. In a standard photo galle… (read more)

If I downloaded a picture. from Save a link as. And no. Save image as.

But the image goes down in my file.  png.  To the personal computer.  In a standard photo gallery. 
This means that the image was saved on my computer without a link from the Internet.  And she will be with me permanently.
Or she's still on the link from online.  And when as it is link be deleted from the Internet. this images will be deleted by my gallery.  Just opened for see in photo gallery pc.


 an important question.  Because I kept a lot of pictures like that.

Asked by dpool55555 2 days ago

Last reply by Dropa 2 days ago

Not able to open Firefox

Not able to sign on. Receive the following message: Firefox - Entry Point Not Found SECMOD_locked Module Has Removable Slots could not be located in the dynamic link libr… (read more)

Not able to sign on. Receive the following message: Firefox - Entry Point Not Found

SECMOD_locked Module Has Removable Slots could not be located in the dynamic link library C:\Program Files couldn't load XPCOM Mozila Firefox ul.dll

Asked by drnnvaughn 1 day ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

My email account is jp***.info and I am having a hard time importing account.

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has becau… (read more)

I am trying trying to install Thunderbird, as told by my Internet Provider. They have indicated they will no longer allow he POP3 version that my email software has because of security reasons and have indicated to use you as a replacement. So when I try to install this software on my computer I get an error message, indicating that the User Name is incorrect and I have verified it several times, I know it to be correct, the only thing that I can think of is that Thunderbird does not accept of ".info" into the software. If so is there a way a to get this added to the software so I can get added to the software? My next question is the ".online" extension is the I would be inquiring about as I also use that extension for my business.

Please let me know. My email address is [email]@joelsphotos.info.

Joel H.

Asked by bmw15 19 hours ago

Last reply by Dropa 17 hours ago

New PC, new Firefox installation, moving profile problems

I wanted to move my FF profile from my old PC (Firefox ESR for Windows XP SP3 32 bit 52.9?) to my new PC where I installed Firefox ESR 91.11 64 bit. Moving the profile w… (read more)

I wanted to move my FF profile from my old PC (Firefox ESR for Windows XP SP3 32 bit 52.9?) to my new PC where I installed Firefox ESR 91.11 64 bit.

Moving the profile was no problem. I simply copied it on an USB-Stick and moved it to the profile folder of the new installation.

Starting FF works and it remembers all old links, settings and usernames for the sites I visited - BUT it does not store any password I enter after having moved the profile.

Asked by ConjurerDragon 5 hours ago

Last reply by Dropa 1 hour ago