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Uninstall firefox not working

Hello, Uninstall for Firefox does not work. When I try to uninstall a "refresh" window opens. I do not want to refresh, just uninstall. Whatever process I try yields t… (read more)

Hello,

Uninstall for Firefox does not work. 

When I try to uninstall a "refresh" window opens.

I do not want to refresh, just uninstall.

Whatever process I try yields the same result.

Thank you Ben

Asked by benzsj 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Google Calendar has garbage in it

I just moved to W11 and Google Calendar is messed up. The Calendar portion is fine but there appears to be extraneous bleed through in other areas. I tried icognito but t… (read more)

I just moved to W11 and Google Calendar is messed up. The Calendar portion is fine but there appears to be extraneous bleed through in other areas. I tried icognito but that did not help. When I use Chrome the Calendar is fine.

Asked by Swharton08 1 month ago

Last reply by cor-el 3 weeks ago

Can't download messages

I have been trying to download emails to Firefox / Thunderbird but for days I keep getting this message: "The account hliss@localnet.com is being processed. Please wait u… (read more)

I have been trying to download emails to Firefox / Thunderbird but for days I keep getting this message:

"The account hliss@localnet.com is being processed. Please wait until processing is complete to get messages."

What should I do?

Asked by hbliss1729 3 weeks ago

Last reply by Dropa 3 weeks ago

Backup

Hi. Today I reinstalled the system on my computer. I redownloaded Mozilla and wanted to log in to restore my bookmarks. I forgot my password. I used the button that I … (read more)

Hi. Today I reinstalled the system on my computer. I redownloaded Mozilla and wanted to log in to restore my bookmarks. I forgot my password. I used the button that I forgot my password. I used my email and activation link for a new password. After logging back into Mozilla, my bookmarks are gone. Nothing like creating a new account. It is very important for me to recover my data.

Robert Jablonski mail:[email address]

Asked by robert_jablonski 1 week ago

Last reply by Terry 6 days ago

  • Archived

My favourite flash game no longer works on latest version of Firefox - but does work on an older version

Upon the last update (v.83), my favourite Flash golf game "World Golf Tour" ceased to work. The makers of the game have already taken steps to move to a different platfor… (read more)

Upon the last update (v.83), my favourite Flash golf game "World Golf Tour" ceased to work.

The makers of the game have already taken steps to move to a different platform on January 1st ... but the existing Flash version still works perfectly ... until YOU came along!

Your so-called "update" made it impossible to even load World Golf Tour's menu screen - I heard the music, but the graphics were frozen.

I'm no Sherlock - but this problem only occurred when Firefox updated.

It took me ages to downgrade back to v.82.3 - but WGT loaded perfectly when I did it.

Proving that it's YOUR fault! So don't give me this "most problems are caused by other peoples' software" stock answer crap.

I WILL upgrade to the latest version of Firefox on January 1st, not one second before.

Is there any way I can turn off the "Download Firefox Update Reminder" until then?

It's really annoying.

Asked by paulstubbs251 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

today Firefox was not responding closed it down

Firefox non-responding said to shut down so I did. when I restarted Microsoft Edge took over and removed Firefox. nothing looks the same. how can I get back what I had an… (read more)

Firefox non-responding said to shut down so I did. when I restarted Microsoft Edge took over and removed Firefox. nothing looks the same. how can I get back what I had and Firefox as my browser? I can't even find Outlook with both of my emails in it. Help

Asked by sue.wade 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

My pc reset and I lost all of my FIrefox data under a profile I can't find.

If it wasn't attached to an email address is there a way I can find my old saved passwords? I don't think I'd ever signed up to FIrefox so I don't know what to log in wit… (read more)

If it wasn't attached to an email address is there a way I can find my old saved passwords?

I don't think I'd ever signed up to FIrefox so I don't know what to log in with, but they had saved all of my passwords somewhere so I'm trying to find it.

Any help much appreciated!

Asked by bjgprice 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Help me understand normal vs DRM Free

Hello, For some reason I need to download and stick to the 84.0.2 for a while, so need to download it from release history. But I'm confused between normal release vs DRM… (read more)

Hello, For some reason I need to download and stick to the 84.0.2 for a while, so need to download it from release history. But I'm confused between normal release vs DRM Free release!

1. Which one is the one posted on the public website for public download?

2. Can you please explain DRM Free simply?

Thanks :)

Asked by omidsolo 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Premanently Disable Updates

Hey all, I need to stick to 84.0.2 for a while and need to permanently disable update to 85 or newer builds! But the dumb Firefox downloads itself and install on next lau… (read more)

Hey all, I need to stick to 84.0.2 for a while and need to permanently disable update to 85 or newer builds! But the dumb Firefox downloads itself and install on next launch! Please help me permanently disable updates downloads even when opening about windows, via settings?! Thanks in advance.

Asked by omidsolo 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

find in firefox download TrojanDropper.Autit.ra

hello i have done firefox download I checked this with virus total and it indicates that the firefox of the original web page has this TrojanDropper.Autit.ra has what is … (read more)

hello i have done firefox download I checked this with virus total and it indicates that the firefox of the original web page has this TrojanDropper.Autit.ra has what is firefox doing against this because i vidn this very much because there may now be a virus on my laptop due to firefox i thought it was safe to download firefox from your web page

Asked by saidelaonke 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Upload 85.01 - All data in Firefox deleted

I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks,… (read more)

I recently got a prompt to get the latest version of Firefox 85.01. After installing it (there were some glitches in doing so) it erased all of my settings, my bookmarks, and saved passwords. I have lost so much from it literally broke my heart. I had a huge library of bookmarks that are all gone. I spend hours going through each website I have to log into and either find the old password or create a new one. Your upgrade has been one colossal headache.

Is 85.01 a valid upgrade or was I scammed and being scammed to get all my passwords?

If it is valid upgrade, why would you delete all of my setting and data?

Very angry!

rainfish26

Asked by rainfish26 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

When I read the other comments at least I know I'm not alone? What has happened to the internet?

When I read the other comments at least I know I'm not alone? What has happened to the internet? I know this isn't MS is blocking Firefox installs. THAT WOULD BE ILLEG… (read more)

When I read the other comments at least I know I'm not alone? What has happened to the internet? I know this isn't MS is blocking Firefox installs. THAT WOULD BE ILLEGAL, RIGHT.

So what's the fix?


Don

Asked by Don Means 1 year ago

Last reply by GLoaFy 1 year ago

  • Archived

Profile folder location

Last time I reinstalled Firefox all my bookmarks and login information for various sites was automatically restored (and I was greeted with "Welcome back" message). I wou… (read more)

Last time I reinstalled Firefox all my bookmarks and login information for various sites was automatically restored (and I was greeted with "Welcome back" message). I would like to know the location on my disk where Firefox stores that information. I have Firefox 85.0.1 (64 bit) running on Ubuntu 20.04.2 LTS. Thanks in advance!

Asked by winona.wanderer 1 year ago

Last reply by cor-el 1 year ago