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Firefox Freezing After Latest Update

Hello Firefox Support, Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic … (read more)

Hello Firefox Support,

Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic actions such as:

  • Clicking on the menu
  • Closing tabs
  • Copying or editing the URL

When this happens, the only way to recover is to close Firefox and reopen it.

Could you please advise on how to resolve this issue?

Thank you for your support.

Best regards, Mohamed Adel

Asked by Mohamed Adel 5 months ago

Last reply by Kiki 5 months ago

PDF download vs. view: Out of the box settings may not be ideal

I am a Dropbox user. I have until recently been almost strictly a Google Chrome user. The PDF seamless behavior I have been seeing in Chrome is like this: 1. If I click o… (read more)

I am a Dropbox user. I have until recently been almost strictly a Google Chrome user. The PDF seamless behavior I have been seeing in Chrome is like this: 1. If I click on a search engine result for a PDF, I see the PDF opened in the browser. 2. If I click on Download at Dropbox, the PDF is downloaded to my PC.

On installing Firefox, the behavior I saw was like this: Whether I clicked on a search engine result or Download at Dropbox, I saw the PDF opened in my browser.

When I changed the Action for Portable Document Format (PDF) (application/pdf) and Portable Document Format (PDF) (application/binary)to "Save File", the PDF downloaded to my PC. But so did search engine links.

I seem to have fixed the issue by making my settings like this: 1. Action for Portable Document Format (PDF) (application/binary) to "Save File" 2. Action for Portable Document Format (PDF) (application/pdf) to "Open in Firefox"

Fingers crossed. ??? I was wondering why it wasn't set up this way on installation.

Asked by Tom Haws 5 months ago

Last reply by Tom Haws 5 months ago

  • Solved

bookmarks on taskbar not showing up

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't w… (read more)

The bookmarks on my taskbar are all of a sudden not showing up. I'm unable to drag them there like I used to. Also, the history and menu button on the upper right don't work now. I've restarted with no luck.

Asked by Burt Perry 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Shorcuts feature on the start page

Hello, I really like using the "Shortcuts" (Top Sites) feature on the Firefox new tab page. However, there is one problem: Firefox automatically adds new shortcuts from … (read more)

Hello,

I really like using the "Shortcuts" (Top Sites) feature on the Firefox new tab page. However, there is one problem: Firefox automatically adds new shortcuts from recently visited sites.

I would like to keep only the shortcuts I manually pinned, without Firefox suggesting or adding new ones automatically. Currently, if I disable browser.newtabpage.activity-stream.feeds.topsites, all shortcuts disappear, and if I leave it enabled, Firefox keeps adding unwanted sites.

Could you please add an option to disable automatic shortcut suggestions while keeping only pinned shortcuts? This would make the feature much more convenient for users who prefer to manage their shortcuts manually.

Thank you!

Asked by xdd xdd 5 months ago

Answered by Paul 5 months ago

  • Solved

When opening Firefox version 147 "Error: Platform version '147.03' is not compatible with minversion >=147.02 maxversion <=147.02. Maybe try to reinstall Firefox?" The browser will not open.

When opening Firefox version 147 it asked if I wanted to install updates and after answering affirmative, then it gave "Error: Platform version '147.03' is not compatible… (read more)

When opening Firefox version 147 it asked if I wanted to install updates and after answering affirmative, then it gave "Error: Platform version '147.03' is not compatible with minversion >=147.02 maxversion <=147.02. Maybe try to reinstall Firefox?" The browser will not open. What is the workaround??

Asked by roger_harris1 1 week ago

Answered by TyDraniu 1 week ago

Bookmarks - restored after a reinstall and then disappeared again.

Hello, I just completed a wipe of my whole device, beforehand I obviously signed up and synced up my Firefox account to keep my boomarks and data. After reinstalling Fir… (read more)

Hello, I just completed a wipe of my whole device, beforehand I obviously signed up and synced up my Firefox account to keep my boomarks and data. After reinstalling Firefox I managed to sign in, sync up and get my bookmarks back - great. However after reopening of the app they were gone again and when checking back-ups the only available one was from after the "automatic wipe". I quickly checked my mobile Firefox app as well - it still showed a bigger of number of bookmarks so I had hoped they stayed at least there but after entering the folder they appeared empty and then gone completely after re-entering. Please if possible assist, it seems like Firefox decided to overwrite this data so maybe it's still somehow recoverable as these bookmarks have been collected over the years. Thank you in advance.

Asked by slasshher 1 month ago

Using my microphone and camera on websites?

Every time I try to use my camera or microphone on some websites from on firefox it says can't detect camera or microphone? It doesn't show up with the 'allow this websit… (read more)

Every time I try to use my camera or microphone on some websites from on firefox it says can't detect camera or microphone? It doesn't show up with the 'allow this website to access your camera/ microphone' pop up it does with other websites. I went into permissions and manually changed it myself and it said it still couldn't detect the camera/ microphone

Asked by wordpeace313 1 month ago

Last reply by wordpeace313 2 days ago