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  • Solved

Not receiving subscriptions after privacy security reset

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving … (read more)

For a class I'm taking I turned off the ad blocker. When I reset the privacy/security settings I may have also cleared the browser and or settings. Now I'm not receiving the subscriptions I've signed up for.

I've added the email addresses to my yahoo contacts and changed my passwords and I am still not receiving the subscription emails. Is the setting I need to change in Yahoo or Firefox? It's driving me nuts and no matter what I do (change login, settings on the sites) I am still not getting emails from my subscriptions.

Asked by Heidi 3 months ago

Answered by Heidi 3 months ago

  • Solved

Login Screen Won't Load

One particular website that I login to frequently in Firefox suddenly stopped opening the login screen when I click "Login." It opens in Safari and Tor browsers, but not… (read more)

One particular website that I login to frequently in Firefox suddenly stopped opening the login screen when I click "Login." It opens in Safari and Tor browsers, but not Firefox. How do I get the login screen to appear? I have disabled enabled Pop Up Windows for this site, but it still won't load the login screen. It works in Troubleshoot mode. What does that mean and how do I get it to load the login screen in normal mode?

Asked by jmm0255 3 months ago

Answered by cor-el 3 months ago

  • Solved

I cannot load pages and I've tried all the support guidance

I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect… (read more)

I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect. I'm at my wits end. Any hail mary optoins or do I have to reinstall and start again?

Asked by Charlie Evans 2 months ago

Answered by Chris Ilias 2 months ago

  • Solved

cannot disable google document viewer

I cannot disable google document viewer in Google Drive. Every time I go to open a recently downloaded PDFs in Google Drive, it invokes Document Viewer unless I specifica… (read more)

I cannot disable google document viewer in Google Drive. Every time I go to open a recently downloaded PDFs in Google Drive, it invokes Document Viewer unless I specifically right click and tell it to open with Acrobat. I have disabled everything thing I know in both Chrome and Firefox, cleared the caches, rebooted, and the default behavior persists. Worse, the Document Viewer REQUIRES a complicated, infuriating sign in process that has only worked ONCE in dozens of sign in attempts. Please help with this.

Asked by Jay 4 months ago

Answered by Jay 4 months ago

  • Solved

Impossible to delete a website from autofill function in Firefox for Mac version 101.0.1

I have tried all of the suggested solutions here at Mozilla for how to delete a website URL from being autofilled: whenever I type 'pre', the autofill function fills in t… (read more)

I have tried all of the suggested solutions here at Mozilla for how to delete a website URL from being autofilled: whenever I type 'pre', the autofill function fills in the rest of the website 'www.preply.com'. It was a horrible ESL teaching scam website, I only taught through it for a month last November then quit when they ripped me off. But now since last November, any time I type in 'pre'–I invariably see their annoying, shitty website :-( It is very annoying because it was a bad employer experience–and now I cannot ever remove them from Firefox :-(

I tried deleting it in the address bar with shift + delete, then also went into some obscure Firefox folder and deleted some file with Firefox closed (this was the supposed "solution"–it did NOT work).

Is there any way to solve this incredibly annoying issue? Or should I just switch to Chrome or Safari and give up? Very disappointed in how impossible Firefox makes deleting autofill URLS, really, REALLY BAD software programming. Any helpful or solution greatly appreciated thx :-)

Asked by srhitchcock 3 months ago

Answered by Chris Ilias 3 months ago

  • Solved

pdf viewer not displaying colors correctly

Hi, I find that recently, my Firefox 102 (on MacOS 12.4, 2019 MBP 16) no longer displays colors correctly in pdf files. For example, in the attached screenshot I compare … (read more)

Hi, I find that recently, my Firefox 102 (on MacOS 12.4, 2019 MBP 16) no longer displays colors correctly in pdf files. For example, in the attached screenshot I compare page 4 of https://arxiv.org/pdf/2201.08431.pdf seen in Firefox and Chrome. Could anyone give me some idea how to fix this issue?

Asked by he.jia.phy 2 months ago

Answered by he.jia.phy 2 months ago

  • Locked

Savings PDF wont save as they use to

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1381522. Please follow up there, thanks.] When saving PDF's, i need them to save like this example.… (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1381522. Please follow up there, thanks.]


When saving PDF's, i need them to save like this example.... document(1), document(2)...and so on...where it auto adds a number for a duplicate named item. Under general---downloads, i have unchecked "always ask where to save files". How do i fix this so it saves as it use to?

Asked by justinwarmuth 2 months ago

  • Solved

Un-setting privacy.resistFingerprinting requires browser restart.

I have the problem asked in [https://support.mozilla.org/en-US/que.../1297208], and indeed I had turned on/true privacy.resistFingerprinting. But I've turned it off and … (read more)

I have the problem asked in [https://support.mozilla.org/en-US/que.../1297208], and indeed I had turned on/true privacy.resistFingerprinting. But I've turned it off and reloading https://webbrowsertools.com/timezone/ still shows UTC time (though my system timezone is -0700 (CST)). I was going to ask what is wrong, when I realized I have to restart my browser. So submitting with that solution.

Asked by ElveySync 1 month ago

Answered by ElveySync 1 month ago

  • Solved

Print popup window ghosted except for Format field

I'm on FF Beta v105.0b6, and a recent upgrade (I'm guessing from 104 to 105) has caused popup windows to be ghosted when saving files, leaving only the file selector fiel… (read more)

I'm on FF Beta v105.0b6, and a recent upgrade (I'm guessing from 104 to 105) has caused popup windows to be ghosted when saving files, leaving only the file selector field visible and floating above the main window, often indistinguishable from the text below it. I've been able to work around this by temporarily jumping to another screen or window and then back to find the complete popup window magically revealed.

I've attached two clips from windows a see after clicking Download link on the https://www.mozilla.org/en-US/firefox/new/ page. This ghost behavior also happens on pages where I right-click context to "save as" or click download link for TXT, PDF, PKG or other types of files.

This doesn't seem to be a popup blocking issue, since my FF is not configured to block these specific sites and the popup is minimally visible. Also, the temporary workaround of simply switching my view away and back points more to a page rendering issue.

I'd appreciate any ideas on resolving or preventing this behavior. If these clues point to a bug, I hope they help resolve the issue.

Thanks for any suggestions!

Asked by Focksee 3 weeks ago

Answered by Focksee 1 week ago

  • Solved

.Jpeg images don't zoom smaller in Firefox (they do in Safari)

Hi All, I' m having the issue that .jpeg images don't zoom smaller in Firefox (they do in Safari). I'm performing cmd-+/- on a Mac keyboard. Any ideas? Thank you, Russ M.… (read more)

Hi All,

I' m having the issue that .jpeg images don't zoom smaller in Firefox (they do in Safari). I'm performing cmd-+/- on a Mac keyboard.

Any ideas?

Thank you, Russ M.

Asked by contactruss 1 week ago

Answered by cor-el 1 week ago

  • Solved

DUO: "Access Not Allowed With Firefox Due To Security Concerns

I've been utilizing the security protocol app DUO for work purposes for the last year with Firefox, no issues. I just recently updated to 105.0.1 and received the follow… (read more)

I've been utilizing the security protocol app DUO for work purposes for the last year with Firefox, no issues. I just recently updated to 105.0.1 and received the following error message when my DUO was prompted:

  • "We're sorry, access is not allowed with Firefox due to security concerns." - with a sad face.

It then shows me a list of compatible browsers and FF being the only one not allowed to use the DUO authentication. I've attempted to clear my browsers cache, fire up FF once more only to arrive at the same messaging. I've uploaded a screenshot of what I ran into.

This has to be some sort of error as I've been utilizing FF and DUO together successfully with no issues over the last year.

Any help is greatly appreciated.

Asked by Eddie 2 days ago

Answered by Eddie 2 days ago

  • Solved

Firefox 101 update is garbling dropdowns on IMDB home page

My Firefox browser was automatically updated to version 101 today May 31, 2022. The IMDB home page (www.imdb.com) is now broken. The drop down boxes at top right and left… (read more)

My Firefox browser was automatically updated to version 101 today May 31, 2022.

The IMDB home page (www.imdb.com) is now broken. The drop down boxes at top right and left are displaying all their options on top of the web page content. Pages are not loading fully.

This is on a MAC. Safari and Chrome browser work properly for the IMDB page.

Is there a fix for this?

Asked by ltelotte 4 months ago

Answered by user104147805413306348376805769878442569366 4 months ago

  • Solved

Firefox closes pin tabs on quit

When I pin a tab, then quit Firefox, the pin is lost forever. Most other tickets I've seen are about restoring them, but I'm looking for some setting to change so that I … (read more)

When I pin a tab, then quit Firefox, the pin is lost forever.

Most other tickets I've seen are about restoring them, but I'm looking for some setting to change so that I can pin tabs.

My history is set to: Remember My setting to delete all cookies and site data on close is unchecked

Any ideas?


Thanks a million!

Asked by Josh 3 months ago

Answered by cor-el 3 months ago

  • Solved

Firefox on macOS

Hi guys. I'm wondering if it's possible to send tab from macOS Firefox to another device... I couldn't find any clue to achieve that, since that right click doesn't have … (read more)

Hi guys.

I'm wondering if it's possible to send tab from macOS Firefox to another device... I couldn't find any clue to achieve that, since that right click doesn't have the option to send tab throughout the devices like on windows.

Tks.

Asked by Matheus 3 months ago

Answered by Matheus 2 months ago

  • Solved

login issues

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not t… (read more)

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not to use, is no problem but if I try to log in using Firefox it gets stalled on the spinning wheel. I have an ad blocked but I had already turned it off for accessing that particular site, I think I just got a browser update, it just doesn't want to log in. Anyone have any ideas? I'm on a Macbook, OS 12.4. Firefox says it's up to date, version 102.0.1

Asked by robertshill 2 months ago

Answered by Terry 2 months ago

  • Solved

Syncing on multiple computers

Hi, I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's t… (read more)

Hi,

I use firefox on both a work and home computer, as well as my phone (iOS). I have sync active on all three devices, yet the synced tabs only ever shows one device's tabs. On both computers, the iOS tabs are all that displays in synced tabs, and on iOS, only one of the two computer's tabs are shown, and often with the wrong name - I haven't found out what determines which computer's tabs shows in the synced tabs menu or which name is used, but it definitely isn't which computer was used more recently, for either requirement.

Asked by jessee8991 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Failed Update ... What next?

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the mess… (read more)

My wife has an older Mac. About a week ago, a pop-up from Firefox told her to update her program. She loaded in the new one and when she tried to open it she got the message that her computer was too old for the update.

We had to reload the most recent update which had been running on her computer.

Now, none of her bookmarks show up and the bookmark toolbar will not display near the top of the screen as it used to.

None of help items online are of any use because what they say will show up on the screen (such as when you enter "about:profiles") is not what shows up on her screen.

Is there any way to recover her bookmarks, passwords and other saved data, please?

Asked by tomcarney8985 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago