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  • Archived

yellow error message: this page is slowing down your browser. To speed it up, close this page.

While I'm doing my emails, I get a yellow error message: this page is slowing down your browser. To speed it up, close this page. That's my hotmail inbox. Happens often… (read more)

While I'm doing my emails, I get a yellow error message: this page is slowing down your browser. To speed it up, close this page. That's my hotmail inbox. Happens often. If I close the hotmail then reopen it it works ok for a while, then does that again. And in general it's slow. Feels like firefox and hotmail are at war with each other...

Asked by virgviolin 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Upgraded to latest FF, 100.0 today. Unable to pay on line shop, access denied

Have upgraded to FF100.0 today. For years shopped at Tesco uk no issues. Today unable to complete payment with error: Access Denied You don't have permission to access "h… (read more)

Have upgraded to FF100.0 today. For years shopped at Tesco uk no issues. Today unable to complete payment with error: Access Denied You don't have permission to access "http://payment.tesco.com/en-GB/payment?" on this server.

Reference #18.dcce7a5c.1652090089.2ebfbfXX

(I omitted last two digits)

use private browsing.

Internet explorer works!

Asked by dougcud 1 year ago

Last reply by dougcud 1 year ago

  • Archived

"Password required" popup blocks the entire Firefox app

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I… (read more)

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I enter my primary password or click "Cancel", the popup goes to the background and I cannot close it, nor click on anything in the app. In fact, I cannot even close the app except from the upper menu bar (I'm on OSX). See the attached screenshot to get an idea. Please help!!!

Asked by Giom 1 year ago

Last reply by Terry 1 year ago

  • Solved
  • Archived

Web search with |Firefox

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid m… (read more)

Suddenly, when I search the web with a topic search term, e.g. "thrombin", I get the error message: 'The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used.' Can you help me resolve this problem?

Asked by hvoorhis 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox "locks up"

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue … (read more)

I am running Firefox 99.0.1. Lately (probably since the last update) when browsing the web, Firefox will lockup and not be responsive to clicks on hyper links. The issue goes away when I close Firefox and re-open, but after clicking on 3 or four links, it locks up again. MS Edge does not have this problem with the same websites. I did notice in Task Manager that Firefox is opening up 10 processes. Can anyone give some suggestions?

Asked by dschlic1 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Freeze after today's update when attaching file on Gmail. Crashed multiple times HELP !!!

Firefox Freeze after today's update when attaching files on Gmail. Crashed multiple times HELP !!! Attachment window opens on Firefox program files Then as you sea… (read more)

Firefox Freeze after today's update when attaching files on Gmail. Crashed multiple times HELP !!!

Attachment window opens on Firefox program files

Then as you search for your file the attachment window , it freezes the entire browser.

Asked by joseuribem 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Issues with v100

Since installing v100 I have had problems where tabs will not load anything. They will work fine for anything from 5 minutes, to an hour, then randomly just seem to hang.… (read more)

Since installing v100 I have had problems where tabs will not load anything. They will work fine for anything from 5 minutes, to an hour, then randomly just seem to hang. The only way to fix it is to close firefox and restart it, which is a PITA if you are trying to research stuff with multiple tabs and so on.

Additionally, some customers I support started getting SSL_Error_Bad_Mac_Alert errors... only on Firefox, and only when accessing google, and even then it might work fine for half a day, then continuously get that error- but open same page with chrome, and its fine. PCs on the same LAN also running firefox also had no issues with google at the same time as one of the effected PCs, but once updated also started getting the error intermittently (but again still not necessarily at the same time as each other). As you can imagine google is used a lot, and so this can be particularly painful. I have tried most of the suggested fixes for that error, and prior to the upgrade there were no issues.

Issue has occurred on both Windows 10 Pro, and Windows 11 Pro

Is there a way I can roll back one or two versions? It is really starting to become disruptive, and if it continues we will have to look at changing the deployed browsers completely.

Asked by ironwulf2000 1 year ago

Last reply by Terry 1 year ago

  • Archived

accessibility.blockautorefresh doesn't help

Any time I visit a google page that has a map anywhere on it the page goes into a continual loop of refreshing until the google security page opens to make sure I am not … (read more)

Any time I visit a google page that has a map anywhere on it the page goes into a continual loop of refreshing until the google security page opens to make sure I am not a robot. When I click the captcha it reloads the page and the loop starts again. So then I entered about:config to turn autorefresh to false but it still does not stop the google page from a continual reload loop. What else can I do?

Asked by RogueSeraph0257 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Memory leak problem in Facebook

Hello, I have trouble with browsing Facebook, sometimes there is a huge memory leak (please check the first uploaded image), and as you can see in the second uploaded ima… (read more)

Hello, I have trouble with browsing Facebook, sometimes there is a huge memory leak (please check the first uploaded image), and as you can see in the second uploaded image, after I "end task" the Firefox tab that use a lots of memory, the Facebook tab crashed. The third uploaded image is the addons I have installed.

Is there a way to solve this? I go to about:memory and click on all there buttons in "Free memory" but that seems to have no effects.

Thank you for your time, Tom.

Asked by Tom Kazansky 1 year ago

Answered by Terry 1 year ago

  • Archived

lost my passwords by doing a REFRESH

I did a refresh yesterday and lost my passwords. I have another computer where the passwords are functioning and I have the "old file" but I don't know how to use it. I c… (read more)

I did a refresh yesterday and lost my passwords. I have another computer where the passwords are functioning and I have the "old file" but I don't know how to use it. I clicked on the old file, but just came up with another file called EP7i0nok. It doesn't do anything but it just opens up and it doesn't have anything to restore data.

Asked by kby1952 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Credit card autofill

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofi… (read more)

Firefox has my credit card information and it shows up in a window when I go to pay for something, but when I click on the credit card I want to pay with, it won't autofill. In Settings, the box to autofill is checked. This has worked a hundred times before, but stopped working a few months ago. How do I get the autofill to start working again?

Asked by dougumbarger 2 years ago

Last reply by ad96321 1 year ago

  • Archived

Firefox has stopped showing html pages on my other partitions.

In the past few days Firefox has stopped showing html pages on my other partitions. Has Firefox changed the way they are doing things or is this a new bug? The screensho… (read more)

In the past few days Firefox has stopped showing html pages on my other partitions. Has Firefox changed the way they are doing things or is this a new bug?

The screenshot below shows a web page I regularly use that I keep snippets and brief programming notes. It and all links on all partitions except the root drive are no-longer accessible.

I have used Firefox for over 10 years and never had this happen.

Any ideas what may have happened?

Asked by jwzumwalt 1 year ago

Last reply by Terry 1 year ago

  • Archived

Getting PR_CONNECT_RESET_ERROR very frequently on lots of legitimate sites

I run into this at least once a week, on sites that I know are completely legit, including sites that I recently visited successfully. Once it starts happening for a give… (read more)

I run into this at least once a week, on sites that I know are completely legit, including sites that I recently visited successfully. Once it starts happening for a given site, I can't figure out how to get past it and regain access.

I've asked other folks to visit the same sites at the same time, and they can get through. I've tried accessing them on other devices on the same wifi network, and get through just fine. But I can't get to them any more on my main computer.

I've tried clearing cache and deleting cookies and data, and that hasn't helped.

I'm on Windows 10, and (now) Firefox 100.0. I'm in the UK, using Sky internet -- I don't know if that's relevant, but I didn't notice this problem before I moved here (from the US) last year.

As I said, I can still access the sites on another device (an iPad) on the same wifi, so I don't think it's the firewall in my router.

I don't have any antivirus installed -- just using Microsoft Defender. And I'm not using a VPN or anything like that. My browser privacy setting is "Standard"/

The only extensions I have installed are Facebook Container and LastPass.

What can I do to fix this? It's breaking the internet for me.

Asked by dagimage 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

FIREFOX SUCKS!!!!!

This is a horrible web browser that crashes constantly and is slow as hell. Even Internet Explorer is faster than this, and I am switching to that browser and am never re… (read more)

This is a horrible web browser that crashes constantly and is slow as hell. Even Internet Explorer is faster than this, and I am switching to that browser and am never reinstalling Firefox ever again.

Asked by arutger5706 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox 100.0 randomly hangs

Firefox 100.0 randomly hangs. Doesn't seem related to particular web site or web page. Is happening with increasing frequency (e.g. every 5 minutes or less). Browser is… (read more)

Firefox 100.0 randomly hangs. Doesn't seem related to particular web site or web page. Is happening with increasing frequency (e.g. every 5 minutes or less).

Browser is completely unresponsive to mouse. Even title bar functions are hung. Must use Task Manager to Firefox end tasks. is happening on multiple independent PCs.

Long time Firefox user (10+ years) about to throw in the towel and go with some other browser unless someone can help with this serious issue. Please help..

Thanks

Asked by nonstopmike 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Firefox always crashes on exit

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Repor… (read more)

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Reporter pops up. If I try to restart my Windows/PC with FF open, the restarting becomes blocked by Firefox, so I have to cancel the restart and deal with Crash Reporter first.

The same crash happens in Troubleshoot Mode.

I don't have any special security software (aside from Malwarebytes with real-time protection disabled).

Latest reports: bp-3e00592e-2756-43bf-9642-01b550220502 bp-2435de7c-8279-4d85-b151-b94380220502

Signature is different (almost) every time but as far as I remember no crash felt any different from the two crashes above. For example: bp-093ec6db-d0e2-4f05-8dbd-e03b50220429 bp-47c1b14c-cba2-4007-9f53-089fc0220429 bp-f4ca1090-d760-4209-a47f-8d40e0220429 bp-4a506f38-75ac-4f62-b4bc-324f00220429 bp-d9a19762-4234-450e-82ed-d41940220429 bp-1b0e9da0-29e6-4107-ad7e-ed77f0220429

Asked by maximkamalov 2 years ago

Answered by FredMcD 2 years ago

  • Solved
  • Archived

Gmail newly unstable under Firefox 100

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for va… (read more)

Since the latest (5 May 2022) update to Firefox (to Firefox 100.0) my Gmail account does not work properly on my desktop running W11. Gmail frequently disconnects for varying periods, then reconnects, only to disconnect again almost immediately. Gmail will not let me open another account from within the current account. This does not happen on my Android phone where Gmail works properly. Neither does it happen when I run Gmail through Edge on my desktop. Hence I presume it results from an interaction between Firefox100.0 and Gmail. My wife has exactly the same problem using her Microsoft Surface Laptop under W10 since this latest update.

Asked by colin.matheson 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

Greyed out websites

Some websites load greyed out. I've just bought a Mac Mini running Monterey (12.3.1) and downloaded Firefox, which says it is up to date with version 91.9. Soem websites… (read more)

Some websites load greyed out. I've just bought a Mac Mini running Monterey (12.3.1) and downloaded Firefox, which says it is up to date with version 91.9. Soem websites, when accessed therough Google search, grey out as if wanting me to accept or reject cookies, but no such buttons show. Examples - Search gresham, offered gresham college in dropdown, click onit and it's greyed out and inactive. Example - search canon support, offered Canon Product Support in Google listing, click on this main heading, and webpage comes up greyed out. Both sites work satisfactorily in Safari. (I've resolved my problem with Canon). I'll be glad if you can help - I'd prefer to go back to Firefox by default.

Asked by austinayton 1 year ago

Answered by austinayton 1 year ago