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  • Archived

Firefox is disabling a video

In the previous version I could run streaming videos from Paramount Plus, in the latest version I cannot run them. I have no problems running them on Microsoft Edge. I g… (read more)

In the previous version I could run streaming videos from Paramount Plus, in the latest version I cannot run them. I have no problems running them on Microsoft Edge.

I get Error #111

How can I use Firefox?

Asked by frm.plummer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

All saved passwords have been deleted after a computer crash

I had a computer crash - it happened when I was in the process of closing one Firefox window. After a reload, I find that all saved passwords after 2018 have been delete… (read more)

I had a computer crash - it happened when I was in the process of closing one Firefox window.

After a reload, I find that all saved passwords after 2018 have been deleted. Luckily I am one of these persons that ignores advice to regularly change a password and have managed to restore most of these from memory. However, that still leaves a gmail account and reddit that I cannot log into, nor have the passwords written down.

Nothing else has been affected. Bookmarks, recent history are all there. I was even able to do a Session Restore on the pages I had open. All that is missing is about four years of saved passwords. Even the predictive text that pops the user name into the prompt for a login has gone.

Is there any way that all the passwords that should be there can be restored? Are they sitting somewhere on the computer? I don't mind manually restoring them if need be but I would like to get into these accounts.

Asked by Lover_of_Goats 2 years ago

Last reply by Terry 2 years ago

  • Archived

New update

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help th… (read more)

Since the latest firefox update I am no-longer able to log into my afterpay account. I can login using chrome. I have tried reinstalling firefox but this does not help the situation

Asked by colin58 2 years ago

Last reply by cor-el 2 years ago

  • Archived

images not displaying

A website that I have used with Firefox no longer displays image files when clicking on links. The page changes, but image does not display. Here is an example of URL tha… (read more)

A website that I have used with Firefox no longer displays image files when clicking on links. The page changes, but image does not display. Here is an example of URL that doesn't work: https://archive.wvculture.org/vrr/va_view.aspx?Id=12629749&Type=Marriage Any suggestions? Thanks!

Asked by rlfarrell2 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Unable to clear cache - gmail and youtube GB monsters

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousand… (read more)

Hi, I'm trying to clear my cache and site data (in order to update my gmail signature), and each time I clear selected sites - namely gmail which had hundreds of thousands of GB cached - it just comes back. After tyring this 4-5 times, Youtube started having hundred of thousands of GB cached too!! So now, despite managing data an clearing these repeatedly, there's more than when I started. I think I'm stuck in a loop somewhere, please help! thanks in advance

I'm using Firefox 99.0.1 on a Macbook Air Mac OS x 10.15

Sally

Asked by smile12 2 years ago

Last reply by James 2 years ago

  • Archived

Phone Number Reformatting in Autofill

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accep… (read more)

Firefox is adding +1 before 7-digit phone numbers. There are two things wrong with this. The + sign is only appropriate for cell phones and some websites will not accept phone numbers with the prefix as valid. When will this be fixed?

Asked by js-3410 2 years ago

Last reply by VICKIANDWESS 1 year ago

  • Archived

I have no idea why this is happening

{ "securitySoftware": { "registeredAntiVirus": "Microsoft Defender Antivirus", "registeredAntiSpyware": "", "registeredFirewall": "Microsoft Firewall" }, "pr… (read more)

{

 "securitySoftware": {
   "registeredAntiVirus": "Microsoft Defender Antivirus",
   "registeredAntiSpyware": "",
   "registeredFirewall": "Microsoft Firewall"
 },
 "processes": {
   "remoteTypes": {
     "privilegedabout": 1,
     "extension": 1,
     "prealloc": 1
   },
   "maxWebContentProcesses": 8
 },
 "environmentVariables": {
   "MOZ_APP_RESTART": "1",
   "MOZ_CRASHREPORTER_DATA_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Crash Reports",
   "MOZ_CRASHREPORTER_EVENTS_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Profiles\\apx9tstq.default-release-1650652330211\\crashes\\events",
   "MOZ_CRASHREPORTER_PING_DIRECTORY": "C:\\Users\\yourm\\AppData\\Roaming\\Mozilla\\Firefox\\Pending Pings",
   "MOZ_CRASHREPORTER_RESTART_ARG_0": "C:\\Program Files\\Mozilla Firefox\\firefox.exe",
   "MOZ_CRASHREPORTER_STRINGS_OVERRIDE": "C:\\Program Files\\Mozilla Firefox\\browser\\crashreporter-override.ini",
   "MOZ_SKELETON_UI_RESTARTING": "1"
 },
 "modifiedPreferences": {
   "browser.contentblocking.category": "standard",
   "browser.download.useDownloadDir": false,
   "browser.search.region": "US",
   "browser.search.update": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20220411174855",
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   "browser.startup.page": 3,
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   "browser.urlbar.quicksuggest.scenario": "offline",
   "browser.urlbar.suggest.bookmark": false,
   "browser.urlbar.suggest.openpage": false,
   "browser.urlbar.suggest.searches": false,
   "browser.urlbar.tipShownCount.searchTip_onboard": 4,
   "doh-rollout.balrog-migration-done": true,
   "doh-rollout.disable-heuristics": true,
   "doh-rollout.doneFirstRun": true,
   "doh-rollout.doorhanger-decision": "UIOk",
   "doh-rollout.home-region": "US",
   "doh-rollout.uri": "https://mozilla.cloudflare-dns.com/dns-query",
   "dom.disable_open_during_load": false,
   "dom.forms.autocomplete.formautofill": true,
   "dom.security.https_only_mode": true,
   "dom.security.https_only_mode_ever_enabled": true,
   "extensions.lastAppVersion": "99.0.1",
   "idle.lastDailyNotification": 1651446016,
   "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
   "media.gmp-gmpopenh264.lastUpdate": 1650652374,
   "media.gmp-gmpopenh264.version": "1.8.1.1",
   "media.gmp-manager.buildID": "20220411174855",
   "media.gmp-manager.lastCheck": 1651358262,
   "media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
   "media.gmp-widevinecdm.lastUpdate": 1650652376,
   "media.gmp-widevinecdm.version": "4.10.2391.0",
   "media.gmp.storage.version.observed": 1,
   "media.hardware-video-decoding.failed": false,
   "media.peerconnection.ice.default_address_only": true,
   "media.peerconnection.ice.no_host": true,
   "media.peerconnection.ice.proxy_only_if_behind_proxy": true,
   "network.http.proxy.respect-be-conservative": false,
   "network.trr.bootstrapAddress": "1.1.1.1",
   "network.trr.confirmationNS": "skip",
   "network.trr.excluded-domains": ",accounts.firefox.com,profile.accounts.firefox.com,oauth.accounts.firefox.com,firefoxusercontent.com,mozillausercontent.com,accounts-static.cdn.mozilla.net,accounts-static-2.stage.mozaws.net,firefox.factor11.cloudflareclient.com,detectportal.firefox.com,localhost.localdomain,localhost6.localdomain6,localhost6",
   "network.trr.fetch_off_main_thread": false,
   "network.trr.mode": 3,
   "network.trr.uri": "https://mozilla.cloudflare-dns.com/dns-query",
   "places.database.lastMaintenance": 1651265143,
   "privacy.sanitize.pending": "[{\"id\":\"newtab-container\",\"itemsToClear\":[],\"options\":{}}]",
   "privacy.history.custom": true,
   "privacy.purge_trackers.date_in_cookie_database": "0",
   "privacy.purge_trackers.last_purge": "1651446020315",
   "privacy.userContext.enabled": true,
   "security.remote_settings.crlite_filters.checked": 1651525452,
   "security.remote_settings.intermediates.checked": 1651425976,
   "security.sandbox.content.tempDirSuffix": "{26f660aa-1fb1-4924-9d39-ba6d8030032f}",
   "services.sync.declinedEngines": "",
   "services.sync.lastPing": 1651446447,
   "services.sync.lastSync": "Mon May 02 2022 14:09:07 GMT-0700 (Pacific Daylight Time)",
   "services.sync.engine.addresses": true,
   "services.sync.engine.addresses.available": true,
   "services.sync.engine.creditcards": true,
   "services.sync.engine.prefs.modified": false,
   "signon.rememberSignons": false,
   "storage.vacuum.last.index": 1,
   "storage.vacuum.last.places.sqlite": 1650653788,
   "ui.osk.debug.keyboardDisplayReason": "IKPOS: Touch screen not found."
 },
 "lockedPreferences": {
   "fission.autostart.session": false
 },
 "printingPreferences": {
   "print.more-settings.open": true,
   "print.printer_HP57B824_(HP_OfficeJet_Pro_8720).print_duplex": 0,
   "print_printer": "OneNote (Desktop)"
 },
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 2,
   "currentPreferredSampleRate": 48000,
   "audioOutputDevices": [
     {
       "name": "Speakers (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
       "vendor": "",
       "type": 2,
       "state": 2,
       "preferred": 5,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 48000,
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       "maxLatency": 480,
       "minLatency": 144
     },
     {
       "name": "",
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       "type": 2,
       "state": 0,
       "preferred": 0,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 44100,
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       "minRate": 44100,
       "maxLatency": 0,
       "minLatency": 0
     },
     {
       "name": "E20 (Intel(R) Display Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\\4&33d682b5&0&0201",
       "vendor": "",
       "type": 2,
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       "maxChannels": 2,
       "defaultRate": 48000,
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     {
       "name": "",
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       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 44100,
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       "maxLatency": 0,
       "minLatency": 0
     },
     {
       "name": "SOUNDBAR (TaoTronics TT-SK023)",
       "groupId": "BTHENUM\\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0002099a_PID&0500\\7&1c634f93&3&F013C3E30949_C00000000",
       "vendor": "",
       "type": 2,
       "state": 1,
       "preferred": 0,
       "supportedFormat": 4112,
       "defaultFormat": 4096,
       "maxChannels": 2,
       "defaultRate": 44100,
       "maxRate": 44100,
       "minRate": 44100,
       "maxLatency": 0,
       "minLatency": 0
     }
   ],
   "audioInputDevices": [
     {
       "name": "Microphone (Realtek(R) Audio)",
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       "type": 1,
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     {
       "name": "",
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     },
     {
       "name": "Stereo Mix (Realtek(R) Audio)",
       "groupId": "INTELAUDIO\\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_104314A1&REV_1000\\4&33d682b5&0&0001",
       "vendor": "",
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     {
       "name": "",
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   ]
 },
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   "instantiator": "UIAUTOMATION|"
 },
 "startupCache": {
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   "IgnoreDiskCache": true,
   "FoundDiskCacheOnInit": true,
   "WroteToDiskCache": false
 },
 "libraryVersions": {
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     "version": "4.33"
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     "version": "3.76.1"
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     "version": "3.76.1"
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     "version": "3.76.1"
   },
   "NSSSMIME": {
     "minVersion": "3.76.1",
     "version": "3.76.1"
   }
 },
 "userJS": {
   "exists": false
 },
 "intl": {
   "localeService": {
     "requested": [
       "en-US"
     ],
     "available": [
       "en-US"
     ],
     "supported": [
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     ],
     "regionalPrefs": [
       "en-US"
     ],
     "defaultLocale": "en-US"
   },
   "osPrefs": {
     "systemLocales": [
       "en-US"
     ],
     "regionalPrefsLocales": [
       "en-US"
     ]
   }
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "sandbox": {
   "contentSandboxLevel": 6,
   "effectiveContentSandboxLevel": 6,
   "contentWin32kLockdownState": "Win32k Lockdown disabled -- Running in Safe Mode"
 },
 "remoteAgent": {
   "listening": false,
   "url": ""
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "WebRender (Software)",
   "windowLayerManagerRemote": true,
   "adapterDescription": "Intel(R) UHD Graphics 620",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x3ea0",
   "adapterSubsysID": "14a11043",
   "adapterRAM": 0,
   "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32",
   "driverVendor": "",
   "driverVersion": "26.20.100.7870",
   "driverDate": "2-5-2020",
   "adapterDescription2": "NVIDIA GeForce GTX 1050 with Max-Q Design",
   "adapterVendorID2": "0x10de",
   "adapterDeviceID2": "0x1c8d",
   "adapterSubsysID2": "14a11043",
   "adapterRAM2": 2048,
   "adapterDrivers2": "C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvam.inf_amd64_a043d7b150598e7c\\nvldumd.dll",
   "driverVendor2": "",
   "driverVersion2": "30.0.15.1169",
   "driverDate2": "2-1-2022",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": true,
   "directWriteVersion": "10.0.22000.258",
   "clearTypeParameters": "Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ",
   "targetFrameRate": 60,
   "direct2DEnabledMessage": {
     "key": ""
   },
   "webgl1Renderer": "WebGL is currently disabled.",
   "webgl1Version": "-",
   "webgl1DriverExtensions": "-",
   "webgl1Extensions": "-",
   "webgl1WSIInfo": "-",
   "webgl2Renderer": "WebGL is currently disabled.",
   "webgl2Version": "-",
   "webgl2DriverExtensions": "-",
   "webgl2Extensions": "-",
   "webgl2WSIInfo": "-",
   "info": {
     "AzureFallbackCanvasBackend": "skia",
     "AzureCanvasBackend": "skia",
     "AzureContentBackend": "skia",
     "ApzWheelInput": 1,
     "ApzDragInput": 1,
     "ApzKeyboardInput": 1,
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}

Asked by ThatDamnGirl 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

email switching makes me nervous

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I coul… (read more)

Hi, I've been a Firefox user for many years and don't have the slidest idea of what password I used to setup the account. I read in the Firefox documentation that I could loose all my information if I change my email but that's exactly what I need to do. I currently use gmail and have switched to Outlook. Two questions, how do I change to Outlook without loosing bookmarks, etc. and can I import my gmail accounts into Outlook. Thank you in advance. PS, I created a Recovery Key

Asked by Carlos 2 years ago

Last reply by James 2 years ago

  • Archived

how do i stop firefox from opening so many instances in the background?

IT'S MAKING ME CRAZY - so bad that I've even tried MS Edge! Ewwww.... I read in the HELP files and online that I should be able to change the config to 1/1 after unchecki… (read more)

IT'S MAKING ME CRAZY - so bad that I've even tried MS Edge! Ewwww.... I read in the HELP files and online that I should be able to change the config to 1/1 after unchecking option to let Firefox control things in my settings. However, it does not pop up the change config box - and, I later read that it is not available any longer. This is killing me! Thank you for helping!

Asked by Diane Rose 2 years ago

Last reply by Terry 2 years ago

How to step up an upgrade to keep passwords

Hi. I have version 99 and need to upgrade to the latest. When i tried, the saved passwords dont show up. What versions to i need to upgrade to first to step it up with th… (read more)

Hi. I have version 99 and need to upgrade to the latest. When i tried, the saved passwords dont show up. What versions to i need to upgrade to first to step it up with the passwords and where are links for those older versions? Thanks

Asked by chaaarvy 3 months ago

Last reply by cor-el 3 months ago

  • Archived

Screenshot by Mozilla

I love screenshot by Mozilla. However, recently in the last few months (not sure) when the change happened, the timezone (stamp) at the end of the screenshot is NOT based… (read more)

I love screenshot by Mozilla. However, recently in the last few months (not sure) when the change happened, the timezone (stamp) at the end of the screenshot is NOT based on the "local" PC that is using it. I am in EST but it shows a different time zone which creates a problem. Since Mozilla Online is China based entity, I believe it is showing their timezone. I checked the settings and I could not find where to change the timezone to local time. This is key for many users as we need a "correct" local timezone.

Previous versions had this feature (automatically) and I did not have to set it up. Can we have the option to change the timezone please? Thanks.

Asked by azitam 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

PDF Open settings - can we check them on a web page?

Is there a way to check the settings on a page in firefox so we can inform our users if their PDF settings are changed? We have set the PDF option to 'always ask' - but … (read more)

Is there a way to check the settings on a page in firefox so we can inform our users if their PDF settings are changed?

We have set the PDF option to 'always ask' - but this (as everyone knows) keeps changing. Multiple posts outline that they change when a new version is installed.

When this happens, and a PDF is downloaded instead of being prompted with the pop-up, our users call requesting support. this would be nice if we had a couple users, but when you have hundreds, it causes support issues.

If there were a way to check the setting on the page, and inform the user that the setting is not correct, it would be helpful.

Does anyone know if this is possible?

Thanks,

E.

Asked by earl18 2 years ago

Last reply by Terry 2 years ago

  • Archived

Verified By Amazon

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anyt… (read more)

I've noticed there is a "verified by Amazon" icon in my address bar next to the FF shield. How did it get there, can, or should, I remove it and how. I don't trust anything Amazon does, so if possible I would like it to be gone.

Asked by medicmarie 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

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I am unable to create a Firefox account.

Well, the subject should be self-explanatory. But i need help in creating a Firefox account. Keep in mind that I am not eligible for Google Play because I use a PC. … (read more)

Well, the subject should be self-explanatory. But i need help in creating a Firefox account. Keep in mind that I am not eligible for Google Play because I use a PC.

Asked by bergendorf819 2 years ago

Last reply by James 2 years ago

  • Archived

How Do I Unsubscribe from an E-Mail Newsletter List that has no "unsubscribe" link

I have searched for this answer and can't find it, so I am hoping that it isn't here already and I just can't find it because of the way I am asking in the search box....… (read more)

I have searched for this answer and can't find it, so I am hoping that it isn't here already and I just can't find it because of the way I am asking in the search box.......I would like to unsubscribe from an e-mail newsletter I am getting, but there is no "Unsubscribe" link at the bottom of the e-mail like there is on most of them I do receive. Is there a way in the Moz://a web site that this can be done? I am using a "mask" e-mail address and have done an unsubscribe with a different e-mail newsletter, but this one, I am not able to do just a simple "Unsubscribe".

Asked by momof2innauvoo 2 years ago

Last reply by FredMcD 2 years ago