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  • Archived

I lost my sync info

I reinstalled my Windows and then wanted to log in to my Firefox account but I forgot my password, when i recovered it all of my data we're gone, I didn't know that it wo… (read more)

I reinstalled my Windows and then wanted to log in to my Firefox account but I forgot my password, when i recovered it all of my data we're gone, I didn't know that it would erase my data. Can I somehow get it back?

Asked by poloskal 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Firefox browser often fails to open the tab pages

Over the last couple of weeks the Firefox Browser will not load the tab page (e.g. Washington Post, New York times) and says it cannot find the web site. I tried troubl… (read more)

Over the last couple of weeks the Firefox Browser will not load the tab page (e.g. Washington Post, New York times) and says it cannot find the web site. I tried troubleshooting mode and then resorted to refresh which only made it worse. It got to the point where the browser wouldn't even open the mozilla.org page correctly.

I finally turned my internet security service off and the browser began to work better, but getting my tab page to open sometimes comes up with a "we cannot find the site" and a "try again" button which never works.

I tried using Safari to go to the same web sites with no problems.

My wife uses Firefox on her I pad and her tablet and says firefox browser is giving her problems.

I have Firefox 116.02 (the browser also seemed to have problems updating and I was getting Firefox failed to update messages.

Has Firefox done something to make the browser unstable on Apple OS systems?

Asked by mcpalmer 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Bookmarking a webpage

Don't know what happened but previously when I wanted to bookmark a page I would get the option of selecting a final destination from within my "Favorites" folder. Now I … (read more)

Don't know what happened but previously when I wanted to bookmark a page I would get the option of selecting a final destination from within my "Favorites" folder. Now I just get the option to send it to my "Favorites" without a final destination.

Asked by paulsagnella 9 months ago

Last reply by cor-el 9 months ago

  • Archived

scolling irratic

The scrolling is normal on settings pages, and this page as well, but on regular webpages the rest of the web the scrolling is slower and faster than slower, it makes it … (read more)

The scrolling is normal on settings pages, and this page as well, but on regular webpages the rest of the web the scrolling is slower and faster than slower, it makes it impossible to use this browser, any help?

Asked by Leland359 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

FF 116.0.2 Freezing

Help, Noticed that FF 116.0.2 is freezing when I go to "https://www.rpmabq.com/houses-rent" . I have to use Task Manager (Win 10 )to close FF. Also Pandora (https://ww… (read more)

Help, Noticed that FF 116.0.2 is freezing when I go to "https://www.rpmabq.com/houses-rent" . I have to use Task Manager (Win 10 )to close FF. Also Pandora (https://www.pandora.com/station/play/) is not working correctly. Tried Troubleshoot mode and still happens. Both sites work fine with Chrome.

No problems before update to FF ver 116.0.2.

Asked by THDrido 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

I lost my data!!!

When i set up a new windows 11 install, i installed firefox, like normal, and 90% of my data wasnt there! my history from the last few months isnt here and my bookmarks! … (read more)

When i set up a new windows 11 install, i installed firefox, like normal, and 90% of my data wasnt there! my history from the last few months isnt here and my bookmarks! My passwords and ext are saved though, can i get it back? Aswell, when i restart the browser, all my new bookmarks and data goes away too!

Asked by Mystic 9 months ago

Last reply by Dropa 9 months ago

  • Archived

Connecting to juno.com

I've been able to use Firefox seamlessly since making it my default web browser, until last week. Since then every time I try to connect to juno.com, I receive the mes… (read more)

I've been able to use Firefox seamlessly since making it my default web browser, until last week. Since then every time I try to connect to juno.com, I receive the message below:

Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit.

   Because I need access to this server, I've tried a variety of ways to connect with it and everyday, I waste a large amount of time, but everyday, eventually I'm able to open a link and access juno.com.    I know that there are better email servers, but because I've had this one for over 30 years and do business all over the world, with  a wide variety of people, I need to keep this account active.
   I'm hoping that you can help me solve this issue.

Asked by mjohnson5 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Reference #18.e03c4317.1401151953.127a2c7c

I was trying to login to my grocery store with a link they gave me to save on gas and got this message. I have had similar problems with other sites as well. Why? What… (read more)

I was trying to login to my grocery store with a link they gave me to save on gas and got this message. I have had similar problems with other sites as well. Why? What do I have to do to stop receiving this error message?

Asked by DENV0423 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Firefox constantly crashes certain websites on startup

When I try to visit certain websites on Firefox, they crash no matter what, even after reloading the page. This still happens in Troubleshoot mode, and even after doing a… (read more)

When I try to visit certain websites on Firefox, they crash no matter what, even after reloading the page. This still happens in Troubleshoot mode, and even after doing a clean reinstall of Firefox it still happens. Here are some of the recent crash IDs:

bp-58277bb5-edfc-47aa-b940-664980230818 bp-d25f54be-20c8-4931-aa26-bbfba0230818 bp-89a4cf72-0ff3-4f80-9476-6a0110230818 bp-61a579db-f6b8-4f9c-8bc0-05c010230818 bp-e58e4646-d571-4885-8c4f-24af60230818 bp-416a9731-bfe8-4aa0-abc9-b77b00230818 bp-ae207202-7b30-4ac6-a98e-c19770230818

I don't know if I should include all of them because there is a lot.

Asked by ksthrowawaymail 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Cookies notice not appearing in firefox

Hi, In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/ In Chrome, I can see the menu and m… (read more)

Hi,

In some websites, a cookies menu opens over the page but not as a popup eg https://www.elexon.co.uk/knowledgebase/about-the-bsc/

In Chrome, I can see the menu and make the relevant cookies choice and then access the site, but in firefox the whole page is effectively greyed out. As it isn't a popup I can't whitelist the site for popups (well I can but it doesn't change anything).

Any ideas how I can make this work without having to use the site in a different browser?

Thanks

Asked by kathryn.porter 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

I can no longer access Rumble when I search for it. It worked before this week! I keep getting the message that there is no server.

Hi! When I click on my shortcut to access the Rumble.com website, I keep getting the message that there is no server. My shortcut was working fine last week! … (read more)

Hi! When I click on my shortcut to access the Rumble.com website, I keep getting the message that there is no server. My shortcut was working fine last week!

Asked by rdmcnary 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

Can't return to DuckDuckGo results

I open up a new tab, go to the address bar, search for anything with DuckDuckGo, and select a result. When I press back, it doesn't go to the search results, but instead … (read more)

I open up a new tab, go to the address bar, search for anything with DuckDuckGo, and select a result. When I press back, it doesn't go to the search results, but instead goes back to the home page.

Asked by swang 9 months ago

Last reply by t.r.ernst 9 months ago

  • Archived

Streaming movies get stuck, then stop

My Amazon prime movies suddenly pause, the wheel turns, doesn't start again. Movies are stopped. This doesn't happen with MS Edge, but does happen with Firefox. How to… (read more)

My Amazon prime movies suddenly pause, the wheel turns, doesn't start again. Movies are stopped. This doesn't happen with MS Edge, but does happen with Firefox. How to fix this?

Asked by clcook2000 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

internet connection fails

trying to get our emails through our firefox email account failed saying "not able to get a secure connection" This has never happened before on our home computer. What h… (read more)

trying to get our emails through our firefox email account failed saying "not able to get a secure connection" This has never happened before on our home computer. What has gone wrong?

Asked by paulprudy 9 months ago

Last reply by Terry 9 months ago

  • Archived

Gmail doesn't works fine on Firefox.

Firefox works fine on every site, except G Mail.com G mail.com On G mail the things works well, but when i try to move a e-mail or delete him, Firefox does it, but doesn'… (read more)

Firefox works fine on every site, except G Mail.com G mail.com On G mail the things works well, but when i try to move a e-mail or delete him, Firefox does it, but doesn't return to the primary and G mail site.

The others G mail things works fine on all the other functions, and initiate well on Chrome, Opera and others internet navigators.

PS: It only happens after the last Firefox update.

Asked by sidijrr 9 months ago

Last reply by zeroknight 9 months ago

  • Archived

I mistakenly deleted my Peer's Certificate. Error code: SEC_ERROR_REVOKED_

Can someone assist me in restoring my Peer's Certificate? I mistakenly did something that must have deleted it since I cannot log in to Xfinity account. Error message i… (read more)

Can someone assist me in restoring my Peer's Certificate? I mistakenly did something that must have deleted it since I cannot log in to Xfinity account. Error message indicated that its: SEC_ERROR_REVOKED_CERTIFICATE. How do I get back to normal?

Asked by berkbiddle 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Downloads:

I have discovered that some of my downloads change format upon being saved. The new format is a single line text (including pics) and is hard to read or make sense out o… (read more)

I have discovered that some of my downloads change format upon being saved. The new format is a single line text (including pics) and is hard to read or make sense out of. How to prevent this from happening and also how to change current downloaded files back into a readable, usable format? Must all these be deleted?

Asked by miamc 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Slow browsing

Over the last couple of days Firefox has severely slowed down. I have tried other browers and they are not affected. Have there been any updates/changes to Firefox? Th… (read more)

Over the last couple of days Firefox has severely slowed down. I have tried other browers and they are not affected. Have there been any updates/changes to Firefox? Thank you.

Asked by sjf_wright 9 months ago

Last reply by t.r.ernst 9 months ago