Firefox Support Forum

bold textI need to sync my phone to my new computer so I can get my bookmarks and passwords transferred over to my new computer. I am afraid to scan the QR code because it reads as if it will sync this empty canvas to my phone and wipe all of my data out. What steps do I need to take?

The latest Firefox centers the File Menu. This UI change is counter to every other application on my PC and is extremely undesirable. (Also, I note that when you try to customize the Toolbar, it suddenly left-aligns again.)

How do I left-align the File Menu again—so that it functions the same as every other application in Windows?

The Firefox display of Comcast mail has been quite good for many years. However, possibly after an update, the display of Comcast Mail has missing items, failure to update some, and just a very messed display that cannot be relied on. Tried the same mail account on Edge and it is perfect. Do I stay with Edge or can my Firefox account be fixed?

When I go to a website that can push notifications, next to the url there's this animation that you can click to allow the notifications. I want to turn off this animation. This question has been asked before and the answer was: "Go to about:config and set dom.webnotifications.enabled = false". I did this, but I still have the animation. What should i do?

I am receiving hundreds of spam emails from gmail.com email addresses and they all say to: and list at least 20 or more googlegroups.com groups. SO it seems they are using my yahoo email to send all these google groups a message to join some dating site. Most all of them go to spam or trash but I want to know if I can block them completely by blocking or using a filter that can block words, or domains like @googlegroups.com. SEE BELOW It only shows my email in the raw message. Your filters only allow me to send them to the trash folder when I would rather block them 100% I have no idea why I am receiving them and not a member of googlegroups and they are using my email to send these through. I can block each gmail but they change every time. I do not know if there is a actual from email I could block that is hid in the raw message but I doubt it since they change the from email.

I can't for the life of me understand what is going on with my browser. Everytime I try to watch a video that I have purchased I get this error message:

"Firefox is installing components needed to play the audio or video on this page. Please try again later."

I have tried searching for a solution but no avail. I have disabled and re-enabled DRM, bit it was a no go. I tried re-downloading firefox, still had the same issue. I created a new profile, still won't work! I have been searching for solutions constantly and tried so many but none seem to work. Finally someone suggested that I check my extensions and App data and I saw a sign that said:

"widevine decryption module provided by google inc. will be installed shortly"

but it has been almost a day and it still hasn't been installed. In advanced preferences I looked up widevine and saw this:

media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.enabled true media.gmp-widevinecdm.lastDownloadFailReason Error: Failed downloading via ServiceRequest, status: 0, reason: error media.gmp-widevinecdm.lastDownloadFailed 1671609470 media.gmp-widevinecdm.lastInstallStart 1671609449 media.gmp-widevinecdm.visible true

Is the problem with my computer or internet?

"Go back one page" doesn't work correctly with YouTube. 50% of the time it just changes the url, but doesn't load the page, and the video keeps playing. You have to refresh a page to properly load it

Today I started having a problem with Smartnews.com. When I click a news item link, it displays a barcode and asks to install the app on my phone. When I use Microsoft Edge, I do not have this problem - the article displays fine. Does anyone know what is going on with Smartnews.com? Thanks

While installing a new phone, my firefox account got messed up and the recovery codes I had saved earlier don't work. So, the only way is to create a new e-mail address, just for syncing purposes, but now the account won't add other equipment, phone etc. there seems to be confusion as to which account to use. Most of the time it ask for the old account, and changing to the new account results in PW unknown (even though this was correctly recorded). Logging into the account to get mail from scratch is possible, but any referred login fails (i.e., I tried to get Moz VPN to work, but it asked for the old e-mail address, and changing it to the new address gives PW failure). On top of that,the authenticator doesn't generate 6 digit codes but 8, so that route can't be used either.

Hope someone can advise how to escape this mess.

Is there a trusted (preferably from Firefox itself) Add-on that allows one to Text the current link from a paired phone? The same approach as Firefox's menu choice "\File\Email link".

Thanks.

--John Olbert

Trying to log into my authorize.net account on brand new computer. Getting message. I got an error when visiting account.authorize.net/. Error code: 1020 Ray ID: 77ca8c4cad13e108 Country: US Data center: ord06 IP: Timestamp: 2022-12-20 18:47:42 UTC

Been using firefox with this website for many years without this problem. Can anyone help?

Hello all,

There are a number of threads on this topic asking how to sync Shortcuts from one device to another. It appears that across the board the answer is that you cannot do this (see: this, this, this, this, or this to identify just a few).

It does appear to be the case that you can copy `browser.newtabpage.pinned` from `about:config` but this cannot be transferred to iPadOS, iOS, or easily shared between Android and macOS. It also does not update long term.

There have also been requests for this feature to be added (see this) though a lot of content around this topic appears to be confused as to what to call it and is notated within other recommendations.

I am wondering if anyone from the Mozilla/Firefox team can speak as to why this setting is not available, and what would be needed to see it become possible to sync shortcuts (and ```especially``` pinned shortcuts) within Firefox Sync.

Thank you!

The Update to 108.0.1 succeeded, but the partial process for "sync" still shows as partway. Must've clicked that item by mistake, and then killed it after seeing the scope--since I don't use a smartphone., etc., anyway!

We should be cautioned that this 108.0.1 upgrade is a complicated one. At midnight I just wanted to do a SIMPLE update (release notes listed just one item), shut it off and hit the sack --not be swamped with all the myriad new choices and features to learm! --as I now see.

Since the last Firefox update to 108.01, or that is when I first noticed this problem. When I have many tabs open right to the end of the tab bar the new tab + disappears off the screen. The more tabs I open it does correctly automatically reduce the width of the tabs but pushes the + tab off to the right, this never use to happen before it always kept the new tab + in view.

When I set up my computer, I have been using chrome for my work email and systems, and firefox for my personal email, for years now. This year I have found repeatedly that firefox will claim to have lost internet connection (ON A HARDWIRED COMPUTER) repeatedly during the day. And sometimes I will open a new tab to do a google search--and get a blank tab. Chrome works like a charm. No problems, ever. I have had IT work on this problem with me 5 times this fall (I'm in biological science). We have updated all the software and drivers, checked the computer's memory, checked the computer's upload and download speed, updated the docking station and replaced the wires. And Chrome works fine all the while. I think you have a problem, folks. I might have to ditch you.

Ever since I downloaded Firefox 108.0.1 on Dec 16, I have been unable to access Amazon.com. I get the message "SECURE CONNECTION FAILED ERROR CODE PR-CONNECT-RESET-ERROR"

I have Gyazo installed. To take printscreens it uses "ctrl+shift+..." commands

Since Mozilla Firefox also uses "ctrl+shift+..." commands it happens very oftenly that the console (default F12) opens -> instead of performing my intented printscreen.

==> HOW DO I DISABLE the FIREFOX CTRL+SHIFT+... COMMANDS, so that the console doesn't open when I use my Gyazo ctrl+shift+... commands?

Please don't suggest I change my Gyazo ctrl+shift+... commands, since they work in all other situations perfectly - just not in the browser: Printscreen https://gyazo.com/ea50e6daff95a79ff15d0b1431bd0466