Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes.

I've been using what I gather is an "older" profiles system via about:profiles. Now if I: 1. go to about:profiles and open my second profile in another window, 2. close… (read more)

I've been using what I gather is an "older" profiles system via about:profiles.

Now if I:

1. go to about:profiles and open my second profile in another window, 2. close second window and about:profiles page, 3. open about:profiles again in first window,

I get "Another copy of Firefox has made changes to profiles. You must restart Firefox before making more changes."

This happens every single time, even though I've made zero changes to profiles, and is extremely annoying.

Can/should I migrate my profiles to the new profile manager? How to do this?

Asked by Benjamin Lewis 2 months ago

Last reply by sekilli nick 2 months ago

something making my computer slow down

Just recently when logged onto Hotcopper.com.au have been getting a message that reads "This page is slowing Firefox down. To speed up this browser, stop this page." Ther… (read more)

Just recently when logged onto Hotcopper.com.au have been getting a message that reads "This page is slowing Firefox down. To speed up this browser, stop this page." There is a STOP button, that helps for a moment or two only. When I open the program with MS Edge, the problem does nor occur. I was going to remove the Firefox App but saw the repair option. Repairing did not stop the problem. Any suggestions? John I have a near new Acer laptop running Win 11.

Asked by john “jwt” 5 days ago

Last reply by strokes8600 5 days ago

Since updating Firefox I can't seem to login to my Protonmail account - just says 'oops something went wrong'.

Would appreciate your help in advising how I can re-instate my Protonmail login as it just doesn't seem to want to let me access the site at all - it just tries to access… (read more)

Would appreciate your help in advising how I can re-instate my Protonmail login as it just doesn't seem to want to let me access the site at all - it just tries to access and then keeps coming up with 'oops something went wrong'. It's like there is a block on letting me access? This has only just happened since doing firefox updates.

Cheers

Di

Asked by dianemccarty 1 week ago

Last reply by hurray edutech 1 week ago

Sync recoery not working

Recently, Firefox has been slow and crashes regularly. I try to sync tabs but after it crashes and I reopen it goes back to a much older save and lose tabs I've recently … (read more)

Recently, Firefox has been slow and crashes regularly. I try to sync tabs but after it crashes and I reopen it goes back to a much older save and lose tabs I've recently opened or sometime after a crash and reopen it tries to open a window with no tabs and I lose all my tabs

Asked by Ailurus 2 months ago

Last reply by Hasan Ali 2 months ago

I get bad input delay in certain websites

For example when using Google translate there is an input delay, but it's only for Google Translate as other websites -- including other Google products -- don't have. … (read more)

For example when using Google translate there is an input delay, but it's only for Google Translate as other websites -- including other Google products -- don't have.

Asked by apddawson05 5 months ago

Last reply by t.r.ernst 5 months ago

Recovering one Bookmark folder

It seems to me that recovery from backup only allows one to recover ALL bookmarks. But maybe one wants to recover only one folder, or only a few folders. Can that be do… (read more)

It seems to me that recovery from backup only allows one to recover ALL bookmarks. But maybe one wants to recover only one folder, or only a few folders. Can that be done? If so, how?

Asked by Matthew Montagu-Pollock 1 month ago

Last reply by Denys 1 month ago

Reset on Firefox update

Hi. With last updates on firefox desktop..(2 last updates)..every update reset all my websites logins..I had to relogin again in all my websites..what happened?..is norma… (read more)

Hi.

With last updates on firefox desktop..(2 last updates)..every update reset all my websites logins..I had to relogin again in all my websites..what happened?..is normal?..or error?

Asked by elidexter 1 month ago

Last reply by Paul 1 month ago

RARLAB download of WinRAR x64 (64 bit) 7.20 exe file is being flagged as dangerous

We run the www.rarlab.com website and several users have complained that the download of the exe file for the English version of WinRAR 7.20 downloads a 0mb file and is a… (read more)

We run the www.rarlab.com website and several users have complained that the download of the exe file for the English version of WinRAR 7.20 downloads a 0mb file and is also flagged as malicious. The file can be downloaded easily on the Edge browser and it is considered safe by Google too.

Asked by lcusworth 8 hours ago

Last reply by TyDraniu 7 hours ago

scrolling bar

‘accessibilty impaired for tab scrolling. SO HARF TO FIND AND KEEP CURSOR ON THE TEENEY TINY BAR. LOTS OF PAIN IN MY ARM AND HAND. no ability to join discussion. circul… (read more)

‘accessibilty impaired for tab scrolling. SO HARF TO FIND AND KEEP CURSOR ON THE TEENEY TINY BAR. LOTS OF PAIN IN MY ARM AND HAND. no ability to join discussion. circular links. I HATE IT. AM GOING BACK TO CHROME. TAB THING WAS ONLY REASON I CAME BACK TO FIREFOX

Asked by bjlong29 5 months ago

Last reply by TimB 5 months ago

I lost 2 years worth of bookmarks and saved passwords after a recent update

Dear Support Team, I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to maki… (read more)

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

Asked by sophialorej7 3 months ago

Last reply by Paul 3 months ago

Unable to use YouTube

I have not made any change to my current Firefox browser and suddenly when attempting to load YouTube I get the message: An error occurred during a connection to www.you… (read more)

I have not made any change to my current Firefox browser and suddenly when attempting to load YouTube I get the message: An error occurred during a connection to www.youtube.com. PR_END_OF_FILE_ERROR. Any idea what has caused this problem and what to do about it? Thank you for all help.

Asked by sjhelfrmd 5 months ago

Last reply by Paul 5 months ago

Youtube vidoes will not play and some websites i am unable to access.

Ive notcied in the last few weeks that sometimes whn i open mozilla and try watch youtube the webpage loads but no vidoes will work. I have the same issue with my Trading… (read more)

Ive notcied in the last few weeks that sometimes whn i open mozilla and try watch youtube the webpage loads but no vidoes will work. I have the same issue with my Trading212 website, it loads up but will not log me in or anything. I have never had any issues with mozilla before but now everytime i switch my pc off anf try to use Mozilla it just does not work. To get it to work i have to start the uninstaller for mozilla and go through the reload/refresh process which does work in allowing me to watch youtube vidoes and sign into my trading account but it seems super unesscary that i hav e to do this every time i want to go online, I really like Mozilla but if this continues I unfortunately will have to find another browser.

Asked by jack.stirlingg 5 months ago

Last reply by Paul 5 months ago