Firefox Support Forum

Hello, My Antivirus sofware (GData Internet security) showed the attached message (in German) two times today. It says in English something like:

It was tried to access an infected archive

Virus: Trojan.GenericKD.71195125 (Engine A) File: 0B3C6E11DBBC160A3AAFC100C8BAB878F5EE0C Directory: C:\Users\re-ge\AppData\Local\Mozilla Firef Process: firefox.exe

The line ending with "Firef" may indicate that lines are truncated.

Any suggestion what to do ? Reinhard

Many pages are displayed incorrectly. It looks like a mobile version of the site, you can't switch to the full version. In other browsers is displayed normally. Please help to solve the problem, it is impossible to use further.

I was having some hard drive trouble so I formatted my pc. I did not think much of the browser favorites and tabs because they should have been synced.

This time, however, I seem to be unable to retrieve the data from my old computer, there is even a computer in my synced items (I'm hoping from the system before restoring, windows 11 on what used to be windows 10) but am unable to get anything from it, or see the history ect

I purchased a new computer, and they were to transfer all my stuff from my old computer, but they told me that my bookmarks are in a file that they cannot open. I would like to be able to get to them. Any help would be greatly appreciated. Thank You

I have just submitted Bug report # 132999, after being logged out of Outlook every time I closed it, a situation which started yesterday after a routine deletion of cookies and site data. Please would you delete this bug report as I have found the reason why I was having the problem. The reason is that without realising it I had ticked the box to "Delete cookies and site data when Firefox is closed" I have now unticked that box and the problem has gone. So please accept my apology for any time wasted because of this bug report. Many thanks, and keep up the good work, Steve Evans.

I have been using my banks website, www.lbandt.com, for years. Suddenly firefox cannot find the website, what is the problem? Have to have access or can't use firefox.

Thanks

Hello,

I am experiencing a persistent issue with web browsers on my Lenovo Legion T5 26IAB running Windows 11 Home. Regardless of whether I use Mozilla Firefox, the browser frequently crashes. This happens at least once a day, and it seems to be unrelated to the number of tabs open or the specific content being viewed. I did the help -> diagnose mode without plugin and it crashed too, im not sure what this is realted to.

The crashes often present with an error message suggesting a failure in the new tabs or trying to load a old one, despite the fact that my system's RAM usage is typically around 60-70%. I have already updated the BIOS, Lenovo drivers, and NVIDIA graphics drivers, but the issue persists.

I'm seeking advice on what might be causing these browser crashes. Is it possible that there's a compatibility issue with Windows 11 Home? Could it be related to the graphics card or its drivers, even though they are up-to-date? I have not changed the power cable from my old PC; could this be a factor?

Any insights, suggestions, or similar experiences would be greatly appreciated. I'm trying to determine if this is a hardware issue, a driver conflict, or something else entirely.

Thank you in advance for your help.

I have reinstalled and refreshed the app many times, but whenever I try to search something, it says "An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR. This happens with every single search on every website, not just google.

AdBlock has not made any updates for Firefox for eleven months. Do they just not care, or has Mozilla rejected them? The internet is terrible enough as it loves to scam all users on all sites.

Every few minutes I am getting some kind of warning from Mozilla Firefox, or McAfee via D. Earthheartsmith.top saying I have been hacked, etc. I have disabled the notifications endlessly and it doesn't help. I DO NOT WANT McAfee! I have an Anti-Virus. Is this even from Mozilla? How do I Fix it? Is it even possible?

I recently downloaded Tree Style Tab. I still see the horizontal tab bar. I would like to hide it. However, I have tried just about every answer I could find on Mozilla, Google, Reddit, and any other websites that offered solutions. Nothing has worked since the last update. This includes the "type in about:config, toggle to true, open profile folder, create userChrome.css file, copy and paste xyz code, save, and restart Firefox" route.

Any help would be greatly appreciated!

When I sign in on my Microsoft Account FF Password Manager Does nothing. I open up the passwords but the manager does nothing. How do I correct this? It is as if FF does not recognize I am being prompt for login info. This only happens with this cite. Thank You for your time Mike

Hello,

When I call up a website that a user requests a certificate.

Can I tell Firefox to save my decision.

How can I delete this decision afterwards?

I can't find anything about this. Delete website setting does not help.

Only resetting the whole profile would work.

But I don't want to do that.

I recently noticed that fields on all Web sites I visit have an extra horizontal line at the top of the prompt. Please see attached image. This only happens on Firefox. Other browsers don't have that behavior. How can I restore the normal prompt of a straight vertical line?

Thank you!

My laptop died. I purchased a new one and pulled the SSD drive from the dead laptop and hooked it up to the new laptop with a SATA to USB cable and have access to the drive now. How do I pull all the information that was in Firefox (bookmarks, open tabs when laptop died, etc.) from the old drive to the new laptop?