Firefox Support Forum

I've been successfully using firefox-esr on Raspbian GNU/Linux 10 on a Raspberry PI 3+.

Today Firefox crashed at startup. I created a new profile and it initially worked, but crashed when signed in to Firefox sync.

When I hold down Shift, Firefox still crashes, before the Troubleshooting popup appears.

Crash ID is bp-8173e68c-dc1c-44ee-bffe-25cd60220604

The firefox-esr APT package version is 91.9.1esr-1~deb10u1+rpi1 armhf

Any suggestions?

i use Firefox as default browser. lately when i try to load words with friend from Facebook on the Firefox browser and if i clear cache. it will not load. i have disabled all ad on several times delete some and yet does not load it does in Chrome and edge o problem but in Firefox i have to hit help reload and disable every thing for it to load I hate to uni stall the app for fear il ill not be able o get it again . this has just started happen in the last few weeks i a sending a snip it for you to see whats wrong in the screenshot you will see what happens so now i can never clear cache ever again on the browser. recently i did a reinstall and refresh of Firefox to see if thayt solves the problem Try and get any advice from zynga it is fruitless and like i said it works with out any extras no add on etc' so why does it do it when i clear cache' i have even tried removing the add ons one by one and changed permission etc

I don't know but I'll say that I've tried using troubleshooting mode, cleared my startup cache, reset the browser and redownloaded the entire application. this happened after I cleared some stuff from my laptop don't know if that has anything to do with it though

Back in 2019 I learned how to set Firefox so that a website opening a new window would always include standard menus (the website could not suppress them). Now I get windows without the menus and controls I need.

I used some combination of 

dom.disable_window_open_feature.menubar

   and

dom.event.contextmenu.enabled

These haven't done the job for over a year now.

How do I do this now?

Thanks in advance, Lawrence

p.s. I note that I run Windows 8.1 (up-to-date), but have a Windows 10 I could use if it would work better there (up-to-date).

Firefox crashes on Windows 10 immediately after launching without even showing the graphical user interface. The same happens when trying to launch firefox from the command line with the "-safe-mode" switch. Interestingly, this behaviour is for a certain user on the machine only. Another user can launch it normally. Tried deleting the profile, re-installing firefox. In the CrashReports folder, there is only a "InstallTime20220519220738" file with 10 bytes size (and an empty "events" folder. The content of the file is just the string "1653942123". Any ideas how to figure out the cause of the crash?

Thanks in advance

Hi I have a Shopify account and since the Firefox 99 update my Shopify shop page doesn't load any more, showing an error message. I have had to download Chrome in order to access my shop - really annoying. Have anyone been able to troubleshoot the problem? I find it really affects my ability to do business and I am feeling let down by Firefox. I am adding a screenshot of the error message. I can access my shop without any trouble on Edge or Opera browsers. Firefox is the only one having issue...

Firefox is up to date. All other sites work. Everything worked fine when i went to sleep, trying to do some research on youtube right now and all I get is the error message.

All bookmarks and tabs will not open on Firefox version 101. I can only work in troubleshooting mode. I have re-installed an earlier version, but as soon as Firefox starts, it updates to 101. I am running a Windows 10 - 64 bit OS.

Can you please tell me a permanent fix that will allow me to run Firefox normally?

Hi,

Today when I tried to login to my mail my passwords & emails where not there, when I went to my Firefox passwords page it was empty. I tried reinstalling Firefox multiple time to check if it works. I don't know what to do as all my bank/company logins where saved & i don't remember most of them. What should i do to get this fixed.

Please explain and advise how to resolve the problem. Thank you! Besides, why there is a mention in red that my account is not active. I have been using Firefox constantly for several years. Any explanation?

Hi, I use the Outlook web interface on firefox. I keep running into a strange bug. I'll start typing an e-mail message, and all of a sudden, my keystrokes are interpreted as commands instead of text. For instance, I'll type a word with an "n" in it, like "and", and somehow after I type the "a", the interface starts grabbing keystrokes away from the text field, so when I hit "n", it creates a new message, and the "d" ends up going into the text field of this new message. It's very frustrating, because I can't type more than a couple of sentences before the message and interface get screwed up. I've seen this misbehavior for a while, through several updates of firefox. No other web app behaves this way.

This has been happening for many months now and I can't wait for an update to fix it unless it's going to happen soon.

Should I uninstall Firefox and switch to another browser or is this something that's going to fix soon???!!!???

It's going to be a project to switch so once I do it I'm never coming back. I currently have firefox on 10 different computers I work on between my home and office. I can't live with these glitches anymore!!!!

My WIN7 computer RAM/CPU is being totally overwhelmed by about 5 to 15 times too many process instances that are probably due to Fission (that I have already set Fission autostart to false) and/or a contributing factor may be that there are 3 instances of Firefox showing up in my Default Programs when only 1 instance shows up for everything else.

Hope you can help with this Firefox browser situation because I really would hate to have to rely on an Internet browser provided by the corruptible rich of this country/world.

Please provide some relief as soon as you can.

TIA, Tim

For some reason I'm no longer able to open a new browser window either by right-clicking the dock icon or under the File menu. The only option available is to open a new private window. I can, however, move a tab to a new window.

Is there any was we can add back the functionality to just open a new "normal/unprivate" window?

I use Firefox on Linux Debian 11 (Bullseye). After a recent automatic update to Firefox 91.10.0esr, some websites will not load (just sit with a blank page, showing flicking loading symbol). Examples are ocado.com and abelandcole.co.uk. I have tried all the usual things to fix, including, switching off VPN, clearing cookies and caches, running in safe mode, all with no success. Both sites run fine in Vivaldi and Brave. I have eventually got the pages to load by disabling IPv6 in Firefox. Clearly there is a problem with 91.10.0esr. I'm not sure whether the workaround of disabling IPv6 might cause other problems or weaken security or privacy?

I have been having so many problems with Google Mail that I have switched to another browser. I keep getting error messages such as,"Oops," " Retry in x seconds," "You may have network problems," etc.

I also am unable to send messages.

I understand that this is a result of Firefox's latest update.

I tried the following suggestion: "Here's how you can disable that feature in case you don't find a more convenient workaround:

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

More info on about:config: Configuration Editor for Firefox. Please keep in mind that changes made through this back door aren't fully supported and aren't guaranteed to continue working in the future.

(B) In the search box in the page, type or paste security.tls.enable_0rtt_data and pause while the list is filtered

(C) Double-click the preference to switch the value from true to false "

However, this worked for a short time and then I started getting the "Oops" message again.

I cannot use GMail on Firefox.

Please, please fix the problem.