Firefox Support Forum

When I try to search or use Firefox it is extremely slow and I get an error. I used microsoft edge and do not have this issue. I am ready to stop using Firefox and got back to Microsoft Edge.

Firefox crashes randomly with no crash report being generated. It seems to have started doing this about a month ago. Nothing in particular seems to trigger it, and all of my software is up to date. It just closes any and all tabs that are open, as if I exited out of the program entirely.

Trying to access youtube shows the following message:

Secure Connection Failed

An error occurred during a connection to www.youtube.com. SSL received a malformed Server Hello handshake message.

Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

My foxfire did an automatic update. then it opened and there was a question box, "do you want to update to the latest version and reopen"... i clicked yes. and now a couple hours later its just showing an hour glass time icon is just popping up. Do i just need to wait for it to update? help help THANK YOU

I have a user who is using an imac late 2012. When the user installs firefox release version 100. Firefox will open but will not go to any websites. All other web browsers work just fine but for some reason Firefox will not sync and will not open websites.

I'm having a problem related to an extension that I have to use to consult legal processes in my country (there is no other way, the extension is widely used and is a requirement, I've always used it). Not too long ago this browser started having problems with the extension that hurt my company like hell, this is our last attempt to continue using this browser.

while I was running a game on steam (Apex legends), and Firefox on my other screen, I was using too much memory, so the steam game and Firefox crashed. The game works fine, but Firefox won't load anything, Except for settings and the "About:" pages. When I try to visit a website it does not even attempt to load it, but the website does show up in my history. I've restarted Firefox, I have reinstalled Firefox, I have restarted my computer, I've cleared my cookies and cache history, but no websites will load and it will only run properly in troubleshooting mode. Oddly enough it won't load any websites but while I'm in the add-on manager I can download extensions.

Hi, current version is 100.0.2. Running on Win 10 (10.0.19044 build 19044). Have refreshed Firefox and also tried a clean install - problem still exists. Have done a scan using HouseCall - no gremlins found. For the last few weeks my browser has been playing up. After a few minutes pages would basically stop loading, clicking on a new link would open a new window but nothing would load. Disabled my Ad Blocker extensions (I had two) and issue resolved itself. Re-enabled Ad blocker (AdGuard AdBlocker) and problem returned. Disabled it, problem went, tried Ghostery (not used before), issue returned. Both extensions are recommended. Similar issue exists on my work computer - one ad blocker and after a few site visits pages no longer load, and links no longer react to a click, home button no longer works. I close and open and I get told firefox is already running and do I want to close it before opening again. Pretty sure it's not just my home computer. Any help would be welcomed.

Dear Firefoxers,

Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is powered by Google? I could be blocking Google content too much within my Firefox browser?

My wife is a long-term Chrome fan and says, "I don't know why you bother with Firefox, Chrome is much better", but I rebuke and say, "No! It's been great over the years, I've been using it since 2003".

Do I need to change my settings somewhere? At times certain pages don't load - it'll say 'Click Verify; or something similar and the 'Verify' button doesn't appear - I load the same page in Chrome, and boom, it's all there.

Am I doing something wrong with Firefox? I have version 100.0.2 (64-bit). Or is it time to give in to the mighty Google and go to Chrome after loyally using Firefox/Mozilla since 2003? (A daft thing to ask on a Firefox forum, I know!).

Many thanks if you can help or advise.

I am still stumped as to why Firefox crashes, IF and that's a big IF, my session is restored, why my tabs are blank but the website names are still on the tabs. Click to reload sometimes works, while other times it doesn't. Google, Facebook, Twitter, WordPress websites I am logged into and others will not load anymore for at least an hour. The only way to access them is to open a private window. What is happening to this browser that causes these sites to not load anymore? Any clearing the browser history/cache doesn't bring these sites back. They will only come back an hour after the crash. I've also cleared my ISP cache too (ipconfig/flushdns).

Hi I don't know what has happened to Firefox, I used it all the time for many years, now I can't sign in to Outlook and have more problems than ever. It asks me to sign into Microsoft but all I get is a blank page. Firefox was always more colourful than other browsers that's why I used it and nothing you do to try to fix this problem doesn't work, it creates more problems than it's worth, that's why I use Chrome, but I do want to use FF. Not all of us are IT experts and can't do all these complicated suggestions every web site offers, so can you make it so much easier for us to understand and for example get Outlook to open automatically as it used to do, until you can fix this I will have to use another browser. I really do like FF but it's impossible. Geoff.

A lot of times while coding I press Ctrl+S to save Visual Studio Code and update live server (while watching on firefox the result). The problem is that when I'm focused on Firefox Ctrl+S pops up the Save Page window and (if I held Ctrl+S for more than a split second) it crashes (probably due to multiple popups becoming unresponsive). The mouse can't click to cancel the pop ups for saving the page nor interact it. I have to kill the firefox process and restart it. I've been looking into disabling Ctrl+S shortcut in Firefox with no success (extensions are deprecated or require too many permissions I'm not comfortable with).

Would someone help me to disable Ctrl+S or enlighten me on how to not have firefox crash every time I accidentally press Ctrl+S?

Thanks!

Firefox eventually crashes every time I use it, usually when there is about 165 mbs of data. I can relaunch it by both using CCleaner to clear the browser in addition to going to Firefox preferences and deleting data and history. I don't have Flash or Silverlight. I have refreshed Firefox a number of times and completely uninstalled it using the MacCleaner Pro App Cleaner and Uninstaller and reinstalling it using Mozilla's online download link.

Hi,

So when I go to upload a picture to the website EBAY, it shows just lines, yet when i open EDGE and do exactlly the same thing, it shows the picture.

Any help as to why this is happenign on your platform with the latest update.

Many thanks#

Jeff

Hello,

The logo on this page I'm creating isn't showing in Firefox. It's working fine in other browsers.

When I inspect the logo url is there but not sure why it isnt showing.

When I try to access MediaFire it doesn't load and get errors etc. And other sites are slow etc. Is there anything I can do to fix it? Also how do I contact FireFox email official support? I don't like asking on the forums since I want a legit agent ;p

Logged into https://www.expedia.com/ the home page tries to open but a second or two later I see a blank, white screen. I "Turned Enhanced protect off" Expedia page still blank I open GOOGLE and Expedia works perfectly

Dear Support-Team, since a few weeks, I cannot start firefox anymore. I already deinstalled and installed a new downloaded version twice. But it keeps crashing, as soon as I click on the browser icon. Does not start at all. Those are the crash ID's: from 31.05.: bp-9b62d284-cfd8-4ec0-8df1-dae7e0220531 from 11.05.: bp-8612c900-a4c9-4334-93b5-f17890220511 from 09.05. bp-0b6e46a9-a0d0-4951-bd62-5f8fe0220509

Any idea what might cause the problem? Thanks for your help in advance, Kornelia