Firefox Support Forum

Hello Everyone,

I am not sure what has happened but I had tons of passwords saved in my Mozilla browser. I have been using this since 2019 or 2020 and saved all of my passwords there. What happened is I was using my laptop and wasn't aware that the charger is not plugged in. While working my device turned off because of no battery. I connected the charger and restarted my device like normal. After I opened my browser(Mozilla Firefox) and ctrl+shift+t to open all the recently closed tabs, I was amazed to see that it restored many old sites like 1.5 month old websites instead of the one's which I was using. However, the recently closed one's were showing in the history. I opened the tabs from history that I needed and started using it normal. I have using Mozilla Firefox for good 2 years I never felt the need to remember any of my passwords. Everytime I have to create an account on any of the sites I just create a password once, at the time of sign up only and then click on SAVE PASSWORD so I don't have to remember it. I am guessing this is the normal practice that everyone does or may be a cast majority. I was doing my routine work, I tried to login to my account using the same way like you put in your email in the email section and then click on password section and select the user/email you want to use a password for and sign in. BUT TODAY WHEN I FOLLOWED THE SAME PROCEDURE, IT DOESN'T SHOW ME ANY SAVED PASSWORD WHICH WAS QUITE SURPRISING TO ME. I OPENED THE PASSWORD MENU FROM THE TOP RIGHT AND I WAS SHOCKED TO SEE THAT THERE WE ZERO, LITERALLY ZERO SAVED PASSWORDS. I REALLY NEED HELP WITH THIS BECAUSE THOSE WERE SO MANY PASSWORDS LIKE SERIOUSLY SO MANY.

THANK YOU, AMIR

PSA:

The snap version of Firefox (as implemented in Ubuntu Desktop 22.04) will not open a Zoom meeting link.

The alternatives are: - Google Chrome, etc. - Borrow a Windows machine and log into your meeting there.

What a disaster.

I no longer have the option to watch BBC iPlayer as a picture in picture. The toggle switch has disappeared. I've tried hovering over various places on screen, but nothing appears. I've also tried right clicking to check it's not 'hidden', but it appears to have gone altogether.

I've checked and I have a least version 75 of Firefox (that BBC say I should have) and that the box is ticked in the browsing settings to enable P-in-P. Other streaming apps work (eg Discovery+ and YouTube etc).

Not sure is this is a Firefox issue or BBC iPlayer issue.

When I watch a video, mostly in Netflix, and go to the fullscreen mode, I see a url line on the bottom left corner of my screen. It doesn't go away when I click the screen. When I try to click over it it switches to the right bottom corner, which I find quite frustrating. Whenever, this happens I should refresh the page and hope that it solves my problem and most of the times it does. However, I still would be quite happy if I figured out what caused this problem and if there is anything I can do it to fix it for good.

Firefox version: 100.0.2 (64-Bit) Windows Version: Windows 11 Pro 21H2.

My foxfire did an automatic update. then it opened and there was a question box, "do you want to update to the latest version and reopen"... i clicked yes. and now a couple hours later its just showing an hour glass time icon is just popping up. Do i just need to wait for it to update? help help THANK YOU

I have a user who is using an imac late 2012. When the user installs firefox release version 100. Firefox will open but will not go to any websites. All other web browsers work just fine but for some reason Firefox will not sync and will not open websites.

i opened firefox (v.95) and tried opening up my email and found that all my saved passwords were gone from firefox on my computer. it said i should crate a firefox account to get my logins back so i did and i still could not access any of my web logins. so i searched the help pages. opened up my profile n made a backup of my key3, key4, n loginjson files, downloaded v.91 firefox esr and copied my key3 file into a new profile.

so i still dont have my web logins ... n now i have an outdated version of firefox with none of my bookmarks either. im sick of troubleshooting n my wifi is almost out for the month.

how do i get my web logins and bookmarks back so i dont have to spend hundreds of hours recreating them?

We have a AJAX uploader (Cutewebui) in our site. It was working fine for smaller and larger files. But after upgrading firefox version to 100, it is not working. It is giving error 'html5: the upload task is interrupted'.

For older versions it is working fine.

Please help us to resolve it.

I have an older Macbook Air that runs on OX Capitan which is not compatible with the latest version of Firefox. I have been a long time user of Firefox and have an account. Please send me a link and instructions on how to download a version that will work on my device. Thank you in advance for your help. Venetia

moz back up says my profile is corrupted. my emall works in every way, but when try to use moz back u to make a back up it says my profile is corrupted . Can someone tell me how to fix this ? Or can someone tell what I can do that is better ?HELP!!!!!!!!

For years I have been using Firefox. If I clicked on a hyperlink in any of my programs, Outlook messages, websites etc, Firefox opened a new tab. That behaviour has suddenly stopped for websites including this one occasionally. It seems to still work for Outlook. Has Firefox changed its policy?

The advice on https://support.mozilla.org/en-US/questions/1283295 is to edit browser.link.open_newwindow (3) 1:current tab; 2:new window; 3:new tab; But that is already set to 3.

What other settings might work? And why has this been changed?

Hi,

I had to reset my computer.

I had Firefox sync on it and in the past all I’ve had to do is login and it restores history bookmarks and setting when I install it on a new or reset device

It’s not doing it this time, any advice?

Hi there! Well, another company told my business partner that their product does not like Firefox so we should use Chrome and maybe Edge. First, that is a crock, but seems to be a standard answer from anyone in the business world, sadly. I would not trust Edge or Chrome, especially those two, if they were the last platforms on earth. So, help pretty please?

Is there a setting that we can use that will assist in using RSMeans Online Version so it will work more effectively? Whenever we get an error message or it just won't open, they blame it on Firefox.

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign up" buttons I get redirected to the login page where I enter what I want as the new account info and receive a "Primary email account required for sign in" The email I'm trying to use for my new account is NOT registered with Firefox and I am using a freshly installed version of the browser on a new PC so no extensions are interfering.

Can't get a login page to load on Synchrony Bank for Amazon Credit Card since update. Using Google Chrome to get into my account. Called Synchrony, they say it's Firefox since update. Can't call anyone at Firefox, no phone numbers available nor do they provide an email address, not right. How do I get someone at Firefox to fix this problem?

I tried printing in FIREFOX while using PDF and receipts from Amazon and HP. each time the fonts are HUGE, but not if I use Chrome or Edge. Tried your suggestions and that didn't help. I see another user has had the same exact issue with no avail. I'd really like to get this issued fixed. I like FIREFOX and want to use it whenever possible, but being unable to print makes it a problem. I would appreciate a real solution. Thank you in advance, Alan.

I can't seem to open certain links - especially in Gmail if I click on a link it won't open. Anything that requires me to upload from my computer - it won't bring up the dialog box. I can't download PDF's from Firefox. I then have to go to chrome to do the same thing without a problem.

This issue only started happening once I updated Firefox 3 weeks ago.

Every day I am interrupted by McAfee with daily notifications across my screen saying they have detected a virus and to sign up with them. I have NEVER been a customer of McAfee and would like these nuisances to stop. Is there a way I can ban them from my pc. Thank you.

joann