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  • Archived

pop up ads

I've started getting pop up ads and articles to read (ads I think). How do I stop this ? Very anoying. FYI-I have and I-Mac and am not tech savy. Please help. … (read more)

I've started getting pop up ads and articles to read (ads I think). How do I stop this ? Very anoying. FYI-I have and I-Mac and am not tech savy. Please help.

Asked by Palmer Brown 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Disable hardware video decoding for VP9 only?

Is it possible to disable hardware decoding for VP9 exclusively. Watching a 4K video on YouTube results in anywhere from 10% to 50% of frames dropped, which is not a grea… (read more)

Is it possible to disable hardware decoding for VP9 exclusively. Watching a 4K video on YouTube results in anywhere from 10% to 50% of frames dropped, which is not a great experience. If I disable video decoding entirely I get 0% dropped frames, but with 20% cpu overhead, therefore I'd like to disable it for VP9, but keep it for H264.

Asked by me 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Accidentally deleted an element(?) and it wont show up even after refresh

Hi, so i accidentally did a shortcut with a prompt on a screen that selects specific elements, and pressed create, and it deleted twitter profile pics even if i refreshed… (read more)

Hi, so i accidentally did a shortcut with a prompt on a screen that selects specific elements, and pressed create, and it deleted twitter profile pics even if i refreshed the page.

Asked by neeptre3p 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Framerate drops after update to 107 on machines with Intel integrated graphics

Since the update to Firefox 107.0 (now on 107.0.1) from 106.0.5 on two Intel-based Macs with Intel integrated graphics running Windows 7 (I know...) under Boot Camp, I'm … (read more)

Since the update to Firefox 107.0 (now on 107.0.1) from 106.0.5 on two Intel-based Macs with Intel integrated graphics running Windows 7 (I know...) under Boot Camp, I'm experiencing poor graphics performance in Firefox. I first noticed this when scrolling felt choppy and then subsequently on video playback (YouTube and other sites). Text input and other animations can also feel more laggy or jittery than previously.

This is very similar to what I first experienced when WebRender rolled out to these devices. At the time, I set gfx.webrender.force-disable=true. However, I believe that setting hasn't been heeded for several versions, so I was eventually using WebRender without issue. The release notes for 107 do not suggest that anything related to WebRender or compositing have changed, which makes this particularly baffling.

The amount of stutter is compounded after opening a second Firefox window (regular or Private Browsing).

I have tried Troubleshoot Mode with extensions disabled and disabling hardware acceleration, but the problem occurs in either mode (confirmed with about:support showing "WebRender" or "WebRender (software)" as appropriate).

I enabled gfx.webrender.debug.profiler=true to examine frame rates. Shortly after launching Firefox, frame rates remain around 60 fps and things feel smooth for a bit. However, the frame rate will periodically drop to about 22-31 fps for 5-10 seconds while playing a video or continuous animation without interaction. Viewing Task Manager for all users during this process does not show a notable spike in activity for other processes when the frame rate drops and overall CPU load is nominal.

Opening a second window causes the frame rate for all windows to drop to 30-31 fps maximum, which similarly periodically falls to 12-15 fps for a few seconds. It's clear that the target 60 fps is not maintained when more than one Firefox window is open. I had not checked the reported frame rate with a second window open in prior Firefox versions, so I do not know if this is a change, just that I hadn't observed an apparent degradation in regular use.

The two graphics cards in question for these two machines are: Intel HD Graphics 3000 Intel Iris Pro Graphics 5200 I believe both are updated with the last OEM (Apple) Boot Camp drivers for this hardware which, granted, are on the old side. I have not yet attempted later drivers directly from Intel, as I hadn't encountered issues until this recent Firefox update. I have not noticed an issue on my other machines running Firefox.

Any suggestions on restoring the graphics performance would be appreciated.

Asked by Peter 1 year ago

Last reply by Dropa 1 year ago

  • Archived

keyboard shortcuts

Please provide easy to understand explanation layman style and respective steps in easy to follow instructions in layman style how to disable all and any keyboard shortcu… (read more)

Please provide easy to understand explanation layman style and respective steps in easy to follow instructions in layman style how to disable all and any keyboard shortcuts in Mozilla firefox, except refresh without using cache.

i want to use only refresh without using cache to be set up with F5 key and all and any other keyboard shortcuts to be fully disabled.

Asked by Diabolik 1 year ago

Last reply by Dropa 1 year ago

  • Archived

no sound

hi. i have no sound in mozilla. this started yesterday. tabs are not muted. sound on laptop is up. and i get sound in microsoft edge. if i use youtube no sound. if i copy… (read more)

hi. i have no sound in mozilla. this started yesterday. tabs are not muted. sound on laptop is up. and i get sound in microsoft edge. if i use youtube no sound. if i copy url to edge perfect sound.

its not just yt. mozilla wont give any sound. video plays fine. yt is not muted. i have checked evrerything.

i am contactable at [email removed from public] on the left hand side of url there is a button with 2 small horizontal lines with a clear small circle on end of each line. in this it has options of permissions to block audio and video. i have both allowed. i have a couple of addons installed extensions i mean. abp its an ad blocker. i wonder about this. but this has been installed for a long time.

thanks Tadhg.

Asked by tadhgmorris 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Access Denied message

Cannot access websites. Following message keeps appearing:- Access Denied You don't have permission to access "http://www.tui.co.uk/" on this server. Reference #18.c5c… (read more)

Cannot access websites. Following message keeps appearing:- Access Denied You don't have permission to access "http://www.tui.co.uk/" on this server. Reference #18.c5c61cb8.1670315390.4c43a5e

Asked by jeanettemcg 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to override homepage when you are at domain?

Homepage set by domain administrator is really slow to open, and itis seach box is to search at the site, not a web search engine I want use google, or "about:newtab" … (read more)

Homepage set by domain administrator is really slow to open, and itis seach box is to search at the site, not a web search engine

I want use google, or "about:newtab"

PD: I gained local admin access

Asked by leo3487 1 year ago

Last reply by Dropa 1 year ago

  • Archived

"Your browser is managed by your organization", but I don't have an organization

When I go into the Settings tab, I see a message at the top of the page that says "Your browser is managed by your organization". This is a private laptop so there should… (read more)

When I go into the Settings tab, I see a message at the top of the page that says "Your browser is managed by your organization". This is a private laptop so there should not be any organization managing my browser.

I have searched for help articles to try and solve this problem myself. They all recommend editing a key in the Windows registry, specifically HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox . However, this registry folder does not exist in my laptop. Who is managing my browser? How can I stop them?

Asked by gabriel.hurley 1 year ago

Last reply by Terry 1 year ago

  • Archived

Is there a way to add a background image to the firefox homepage ?

I would like to set Firefox homepage with a background image. I don't seem to be able to find one anywhere. I am a novice at computer related issues, and require step by … (read more)

I would like to set Firefox homepage with a background image. I don't seem to be able to find one anywhere. I am a novice at computer related issues, and require step by step basic help. Surely there must be a way to change the background image, I managed to do it in Chrome but Firefox illudes me. Thanks for any help in advance.

Asked by tango.lima6 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Access to online banking website

I am, for the last two to three weeks sufferering limited access to my Barclays online banking if I use Firefox. My bank eventually told me to use an alternate, more popu… (read more)

I am, for the last two to three weeks sufferering limited access to my Barclays online banking if I use Firefox. My bank eventually told me to use an alternate, more popular browser to access it, which I was loathe to do but it worked first time! This is not the first time Firefox has had these issues either. What are you doing about it?

Asked by John P (Liberator58) 1 year ago

Last reply by peterjane3370 1 year ago

  • Archived

Erased bookmarks and browser history

I had an issue with Macbook Pro. Apple support had to wipe and reinstall hard drive. Firefox is my default browser and I was signed in. When we reinstalled Firefox on m… (read more)

I had an issue with Macbook Pro. Apple support had to wipe and reinstall hard drive. Firefox is my default browser and I was signed in. When we reinstalled Firefox on my new hard drive, I signed in and there's nothing there -- no booksmarks, history toolbar, etc.

Can i still get back that information?

Asked by DaveTbongo 1 year ago

Last reply by Dropa 1 year ago

  • Archived

latest download

L.S., by installing the latest download all my passwords are gone. I ask you urgently to let me now how to undo the latest installation (I believe it was yesterday) . I'm… (read more)

L.S., by installing the latest download all my passwords are gone. I ask you urgently to let me now how to undo the latest installation (I believe it was yesterday) . I'm really very disappointed. I do not know all the passwords by heart. Please help me ASAP.

Many thanks and fiendly greetings, Marianne

Asked by Marianne51 1 year ago

Last reply by Terry 1 year ago

  • Archived

password shows different on fuirefox but its correct. the same password on a website i use is Coco*#2010 but on firefox it will not recognize the password

i have account on hibid nc and you login with a email address and a password but on firefox even though the password is correct it says the password is incorrect but on c… (read more)

i have account on hibid nc and you login with a email address and a password but on firefox even though the password is correct it says the password is incorrect but on chrome and edge it lets me login with the password and email. firefox will absolutely not let me login even though everything is the same. plus firefox will not let login into my bank account but chrome and edge will.

Asked by 1996ram 1 year ago

Last reply by Dropa 1 year ago