Firefox Support Forum

When I moved my data from my old Windows 7 to my new Windows 11 computer, I used a Mozilla account to upload and save my bookmarks. I then transferred my data using a different method.

I would now like to delete my data from this (Mozilla) site but can't find it. Please show me how to clear all my bookmarks, passwords (!!!), everything from this site.

Thanks

Mozilla account in Firefox PC browser always asks to re-login every 1 day. This problem appeared after updating Firefox from version 119 to 120 and 121.

As in the image below, "Account Disconnected" and a triangular warning appears in the Firefox menu bar. I can't access any sync data like passwords, bookmarks, plugins if I don't re-login.

I only use this mozilla account on 1 PC.

Hi and thank you for helping. After playing a Steam game (which would take over in concerns with sounds playing in other things like Youtube) my sound no longer works. I've tried troubleshooting it and nothing works. I have, of course, rebooted several times, reinstalled sound drivers, uninstalled and reinstalled Firefox. Youtube sound works in other browsers but you're my favorite! : )

I reset my windows 10 installation thinking that it would be similar to a "backup and restore", but it wasnt. I wiped out nearly everything I had installed.

I hope that can learn how to load bookmarks from saved favorites folder.

Any help?

I recently suffered a bug in my PC that led to me having to reinstall the OS. I am now trying to reclaim my session/bookmarks etc from Firefox but I'm not able to sign in on the browser. I'm able to sign in on a web page with my email, but no luck with the actual browser menu. The only option I'm seeing otherwise will be to reset my password, but that will seemingly delete years of important data that I only have on Firefox because I trust it!

Please help! Desperately trying to come up with a solution!

I recently noticed that fields on all Web sites I visit have an extra horizontal line at the top of the prompt. Please see attached image. This only happens on Firefox. Other browsers don't have that behavior. How can I restore the normal prompt of a straight vertical line?

Thank you!

hhaexchange

Unable to open this site after entering username and password, it opens in all other browsers. I have cleared cache, enabled Javascript and mostly all common solutions i could google.

If I search "lemmy", I want to see that in the URL instead of the full search URL: https://www.google.com/search?q=lemmy. It makes it easier to copy the search query. If the query has spaces than they're written with +s in the URL. I remember months ago this ended up being the default even for pre-existing Firefox profiles, but then it was changed back.

On a secure patient portal, when I try to open 'test results' i get the server error. Please, is there a toggle blocking this portion from opening? Everything else on the site opens, ie messages, appointments.

Hi,

I logged into my new laptop and because I forgot my password I used the forgot password option, but now when I login I dont have my previour saved profile and it seems to be a fresh profile.

All my bookmars and saved passwords are missing.

I have always used the same email address for login.

Thanks, Shah

For a while now, several bank credit card sites are not working correctly when I use my Firefox browser. It did in the past and I didn't have any problems but lately I'm having these problems happening on sites I've used for years. If I use another browser it will work with no problem. In fact after talking with some of the support people at some of the sites that won't work, the suggest trying another browser which works fine. I'm talking like American Express' website which I use a lot. There are other sites other than credit cards that are not working correctly and again, their support agent will tell me to use another browser. I have tried different remedies like clearing cache, history, etc. I only use few addons like AdBlock which helps to cut down on trackers and information gathers. I have set my preferences to clear out my history and cookies. I have used Firefox for so many years without problems and with the same addons without any problems. So what is causing this to happen? I do enjoy using Firefox but if I have to keep changing over to another browser so sites will work, then maybe it's time for me to stop using Firefox.

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill information. It only seems to affect those instances, as addons pinned to the toolbar work as expected.

I've tried:

1. Clean reinstalling firefox (including deleting the Mozilla directories in AppData/Roaming + Local)
2. Deleting the default profile and creating a new one and launching with that
3. Deleting the xulstore.json file

The issue still occurs in troubleshoot mode, so doesn't seem to be an addon causing this. I also have the zoom set to 100% and font size as it was when installed; this is a fresh install still doing it.

This is similar to https://support.mozilla.org/bm/questions/1342630, except that was 2 years ago and trying those solutions did not work for me.

Any help would be appreciated. Thanks

i've been in touch with you about an issue playing pogo games & need help please. The 1st firefox version I had worked great but changes have been made since then-I don't believe I was using enhanced protection control. The card games are not flipping correctly, some games are slow in moving pieces in a puzzle. Could someone advise me on what can be done? Thanks!

Hi.

This message has three sections: little background, little rant, and little help from my friends.

Little background: I use PCs since Commodore 64, and internet since dial-up modems. Apart for some curiosity attempts with other browsers, I always used Firefox. Back then you either could do some DIY or you were done for. So, I am not a noob. And yet I am not a programmer, and do not have to damn be in order to use a damn internet browser. I have no words to express how negatively the choice of changing the behavior of the X button, to make it disappear when a certain amount of tabs are open, affects my user experience with Firefox. I tolerated it version after version. Found mentions of about:config tweaks which never worked. Found mentions to css codes which seemed so complicated that I just gave up (I also don't have much capacity for such things atm). I was ready to get rid of Firefox today after all this time of being loyal. I would have, if it was not for Cor-El. (Cor-El you can put this testimonial on your website if you'll ever start a consulting business).

Little rant: I SO SO SO SO SO SO MUCH HATE bad UX Design! And the FIRST definition of bad UX Design is when a designer imposes their own tastes and preferences on the users, or makes assumptions (based on their own usage) about how users would do things. I don't give the lesser s... if Firefox's UX Designers usually only have few tabs open, or don't mind clicking on a tab to make the damn X button appear, or would gladly abandon their beloved ergonomic mouse to buy a standard one with a mid button just to close tabs, of whatever the f... was going on in their minds when they decided to remove such an ESSENTIAL FEATURE!!! This change is WRONG! Nobody asked for it, nobody wants it, nobody likes it. The X button was not disturbing anybody. WHY must we tweak some f... about:config setting or ask in this Community for some css code to get back what should have never been removed!!!??? DO YOUR JOB, which is to make OUR user experience better, OUR, not yours!!!

Little help from my friends: After quick searches over a long time where I couldn't dedicate more resources to this, I came here determined to dig deep to find a solution. And I've found a few posts with answers from Cor-El. I followed his instructions in THIS post to configure a css file with the code that he provided in THIS other post (because I thought I didn't want the delay offered by the code he provided in the former post). Problem solved.

Now a question for Cor-El: Is it just me or the solution with the two browser.tabs settings does not work? It's the first thing I tried. I went from 50/50 to 200/200 to see if size matters. But no chance. Maybe there is another setting that must be activated for these to have effect? Or was their effect on the X button removed in newer Firefox versions (like the UX Destroyers really hate us)? Btw, I wanted to see how the delay thing would work, so I tried the code you gave in the first post, and it didn't have any effect. Whereas the code you modified for a guy in THIS post works perfectly. What could be the reason?

And 2 requests: - can you make some guide or pinned post about this, where you put together the info you gave in different posts? Something with your super easy instructions how to create a css file, and the two codes (with and without delay). And if the browser.tabs solution can still work, that too. All info in one single place, easy to find. - can you point me to a (possibly ADHS friendly) resource to more css codes for other useful tweaks, and to an explanation of what all about:config settings do? I like to tweak things to my needs. But I get overwhelmed if I have to read through tons of material. Thanks :)

Bonus Material, Little Rant part 2: It's good and nice that people help each other and I am thankful, but it does not need to come to this. Sure, I've read that the (ridiculous) reason behind the choice of making the X button disappear was to avoid accidental closure of tabs. But WHY taking for granted that we are some !diots who can't even use a mouse properly? And even if it happens once, we can still go to the damn "recently closed tabs"! But no, they had to remove the X button for all of us, to prevent a bunch of !%#@! from maybe sometime accidentally closing a tab. Why not just adding an option in the settings (NOT in some hidden "about:config") to let us choose if we want to have the damn button or not? Btw, a lot of these about:config tweaks are really useful and not dangerous at all and should imo be included in the normal settings. Keeping things simple and tidy does NOT mean reducing options. Unless you're Apple.

Please God-zilla let these [censored content] UX Designers read this post.

Amen and happy new Xear.

I would really like a feature where I can highlight content within PDFs like in Edge. It's really helpful because I usually store PDFs temporarily, and it doesn't make enough sense to download each and every PDF I have to work with. The 'draw' tool isn't particularly helpful when you're working on a Mac 24/7 with no other devices except an iPhone. I've attempted using Yawas, but it doesn't work in the native PDF viewer because it isn't a website!

Please help...

I'm using 121.0 for Manjaro

Today, I had a problem trying to re-load a website I had saved just the other day. I have a bunch of such websites for a technical project I am working on.

I tried loading the other saved web-sites. All had been saved as a complete file and by this browser. I have no other browser installed.

The problem was that the saved web-page kept re-loading. No forum-discussion could be found so the trouble-shooting option was entered into.

I opened Firefox in safe-mode (via the command-line call). Running a suggestion; clearing cache didn't resolve the problem (in safe-mode the saved web-page still kept re-loading with a rapid cycle)

The next "suggestion" I tried was refresh Firefox. Firefox advised that none of my saved data and settings would be lost. Well, my entire profile is gone!!! Thankfully synchronizing worked such that I could recover passwords, history etc. What are NOT recovered are the settings for websites, probably other infos too.

I have two login-accounts on my system and I have a shared, common profile for both. This was using a public folder with access rights only for those two users.

I have been using that profile architecture for months. This is now gone!! Those folders do not exist anymore. In its place are entirely new folders, their formats completely unfamiliar to me. I am recalling my latest backup but will it be of any use???

Many thanks, indeed.