Amazon Prime Video won't play in HD 1080p

Windows 10 Pro 64-bit and Firefox latest updates. For some time (including previous versions) I've noticed that some Amazon Prime videos won't play in HD 1080p despite m… (read more)

Windows 10 Pro 64-bit and Firefox latest updates. For some time (including previous versions) I've noticed that some Amazon Prime videos won't play in HD 1080p despite my system supporting HDCP (confirmed by NVIDIA driver). I do not have 4k/UHD HDCP 2 support. I looked at previous complaints here, and tried deleting site data and cookies, and then all cookies for everything, and then refreshed Firefox, but none of this fixed it. I'm able to watch HD 1080p in Edge browser. For reference, I'm playing Fisherman's Friends movie. I've found that Amazon's own content will play in 1080p in Firefox.

Asked by FastRedMonkey 1 week ago

Last reply by FastRedMonkey 6 days ago

passwords recovery

Hello, I recently reinstalled my windows and unfortunately lost all passwords in my firefox account. And I still dont have my windows old folder. How do I retrieve them? … (read more)

Hello, I recently reinstalled my windows and unfortunately lost all passwords in my firefox account. And I still dont have my windows old folder. How do I retrieve them?

Asked by wanjirumellen 6 days ago

Primary account email required for reset + This email was already verified by another user

Hey Mozilla team, I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get e… (read more)

Hey Mozilla team,

I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get error: "This email was already verified by another user".

Issue 1: I have 2 email addresses that I use, Yahoo and Gmail, and I started migrating all accounts from Yahoo to Gmail. I forgot if I had any Mozilla account, so I tried to reset the password on both accounts: - on Yahoo I was able to do so - on Gmail I cannot, receiving this error: "Primary account email required for reset". Problem is I don't remember what other email address I might have used as primary. Furthermore, if I had lost access to my primary email, shouldn't I been able to reset the password using the secondary email? This should be the whole logic behind backup email address.

Issue 2: As I want to stop using the Yahoo email address, in the account where I managed to login with Yahoo email, I tried adding the Gmail email as secondary email, in order to make it the primary one. But when I try to do that, I receive this error: "This email was already verified by another user". So I was thinking on logging in that account where I used my Gmail as secondary email, but I can't do that unfortunately, as described at Issue 1.

So, do you have any thoughts? My main objective is to have an Mozilla account using my Gmail email address as my primary one. I don't have any data to sync/recover, so I am ok with a solution based on deleting both accounts, and creating one using my Gmail email address.

Thank you very much! Victor

Asked by yoyofellow 6 days ago

Toolbar sliding when mouse at top

Hello everyone I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desire… (read more)

Hello everyone

I migrate MacOS and i discover a bad UI behavior. The toolbars slide when I move the mouse to the top. Therefore, it becomes difficult to select the desired tab.

https://www.youtube.com/watch?v=fJFNaOJ7Sn4

However, this is not the case in Safari. You can watch the videos.

https://www.youtube.com/watch?v=EtTRaFvDqDk

Is there a setting that can prevent tabs from sliding?

Asked by Mehmet 1 week ago

Last reply by Mehmet 6 days ago

The browser crashes frequently

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface. report i… (read more)

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface.

report id: bp-61a7e2c3-3ce8-4856-9941-587d20211122 bp-e7ef6793-584d-448b-ac6d-1c0a90211122 bp-4a81c954-4ee7-4726-b8cd-7105b0211122

Asked by David 1 week ago

Last reply by David 6 days ago

Can I change default display size in built-in PDF Viewer?

I pretty much always want to view PDFs in "75%" or "100%" or "Actual Size" but the default "Automatic Zoom" setting always displays them in such a way which is not prefer… (read more)

I pretty much always want to view PDFs in "75%" or "100%" or "Actual Size" but the default "Automatic Zoom" setting always displays them in such a way which is not preferred by me and I have to change it manually every time I view a PDF. Can I change this setting somewhere?

Asked by MrBadAttitude 6 days ago

When forwarding links, some are corrupted...

When I forward some links, rather than taking the recipient to the specific YouTube page, the link takes them to the YouTube home page. Other sites I can still forward co… (read more)

When I forward some links, rather than taking the recipient to the specific YouTube page, the link takes them to the YouTube home page. Other sites I can still forward correctly. I have researched this issue and except for a virus that affected Firefox a few years back, I have found nothing. I have run spyware, malware, and virusware with no change.

Is this a YouTube issue? Another form of Big Tech censorship? Anyone else out there having issues like this?

I finally put FireFox in the garbage can in my iMac (Big Sur 11.5.1) and flushed it and then downloaded a new copy. No difference. I deleted all my cookies per the Firefox suggested repair page. Why would a specific site generate these forward issues? Just for giggles, I tried a forward in Safari (which I never otherwise use) and the links work correctly.

I have been a Firefox supporter from the very beginning and hate to swap browsers. Thank you to all the wonderful code writers and tech support volunteers out there who make this effort possible.

Asked by a737 1 week ago

Last reply by a737 6 days ago

FireFox autofilling in address bar

Whenever I type "f" into the address bar in FireFox the following auto populates and suggests: place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR… (read more)

Whenever I type "f" into the address bar in FireFox the following auto populates and suggests:

place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&queryType=1&sort=12&maxResults=10&excludeQueries=1/

There are no folders named "BOOKMARKS_MENU" "UNFILED_BOOKMARKS" or "TOOLBAR" that can be found on the computer. Bookmarks Toolbar and Bookmarks Menu exist under Application Menu>Bookmarks>Manage Bookmarks. No "Unfiled" exists in Manage Bookmarks, an "Other Bookmarks" does exist.

If I uncheck the option for FireFox to auto fill suggestions from bookmarks it stops. But, obviously, that is not a good solution.

No other letter generates this suggestion.

Typing "s" auto fills and suggests:

place:sort=8&maxResults=10/

Typing "t" auto fills and suggests:

place:type=6&sort=14&maxResults=10/

No other single letter auto fills and suggests a "place:" formatted suggestion. All others just suggest bookmarks or nothing.

Asked by AComputerUser 1 week ago

Last reply by AComputerUser 6 days ago

Someone else's name is showing up as a saved login user name on Twitter.com - Firefox only

I use Firefox (94.0.2) on a Macbook Pro (using MacOS 11.6.1) and went to log in to Twitter this evening and had a strange result. I only occasionally view Twitter using m… (read more)

I use Firefox (94.0.2) on a Macbook Pro (using MacOS 11.6.1) and went to log in to Twitter this evening and had a strange result. I only occasionally view Twitter using my laptop and I use my email address and a password to log in. When I clicked in the field that reads "Phone, user name or email" I expected to see the Firefox autofill to show my email address, but instead it shows the name "Farha Hussain" (see screenshot image).

I checked my Firefox preferences for Saved Logins and I have my email address and password for Twitter saved there, but no mention of Farha Hussain (my name is Keith). I tried other websites to see if I could recreate the issue and couldn't. I visited the Twitter login form using Chrome and Safari and neither suggested Farha Hussain as a user name, so I think that this is something specific to Firefox on the Twitter website.

To make this an even more unusual situation, the only "Farha Hussain" that I know is a doctor in my city who I have been meaning to contact to see if she is accepting patients, but haven't yet done so. Her name is in my Mac Calendar and that's the only place I can think of on my computer (not in contacts or anywhere else). How this would be connected to a Twitter login is beyond my understanding.

Let me know if you would like additional information or screenshots.

Asked by keith83 6 days ago

Last reply by keith83 6 days ago

Check-box

I work a lot on Marriott.com and I'm pretty frustrate with the site not remembering "search preference" from one click to the other. Is there an add-on that will keep a c… (read more)

I work a lot on Marriott.com and I'm pretty frustrate with the site not remembering "search preference" from one click to the other.

Is there an add-on that will keep a check-box "checked"?

I would like the site to either remember that I only want to see available hotel as per attached image.

Asked by N. Aumond 6 days ago

Last reply by N. Aumond 6 days ago

firefox update has destroyed my computer

Windows 10 Home.Lots of memory. Here is what the Firefox upgrade to 94.0.1(I believe that's it - can't tell because of loss of tool bar) has done to my laptop: (1) destro… (read more)

Windows 10 Home.Lots of memory. Here is what the Firefox upgrade to 94.0.1(I believe that's it - can't tell because of loss of tool bar) has done to my laptop: (1) destroyed saved passwords (2) destroyed File History (3) Caused several programs to cease to function (4) destroyed bookmarks (5) destroyed task bar and eliminated all shortcuts (6) because of destruction of File History, made it impossible to do a Microsoft Restore.

This is truly the worst computer experience in my long life. I have tried desperately to tell Firefox NEVER TO UPGRADE WITHOUT MY PERMISSION. No luck. I am absolutely sick at heart over the dire situation in which this unwanted upgrade has left me. Is there ANY HELP???????? I'm pretty desperate. Thanks for reading.

P.S. AND NO, I CAN NOT BOOT INTO SAFE MODE. Microsoft now hates me and is unable to install updates; however, life is not that simple. In spite of my telling MS not to update without permission, it continues to try - which fails, which wastes about 2.5 hours.

Asked by 74buglady 1 week ago

Last reply by 74buglady 6 days ago

Firefox deletes cookies in every update

I recently noticed that FF automatically deletes all the cookies with every new update. I'm currently on 94.0.2 (64-bit) installed on a Windows 10 PC My old profile was c… (read more)

I recently noticed that FF automatically deletes all the cookies with every new update. I'm currently on 94.0.2 (64-bit) installed on a Windows 10 PC

My old profile was changed and I switched back to it as well.

This makes me not wanting to update FF. Please fix this bug.

Note: NO, I haven't opt out for the option : delete data automatically on browser exit.

Asked by sweatbar 6 days ago

calling firefox --private-window URL not working from cmdline

when i call firefox from cmdline, e.g. firefox --private-window mozilla.org firefox opens the URL in a new tab when i call firefox --private-window firefox opens a… (read more)

when i call firefox from cmdline, e.g.

  firefox --private-window mozilla.org 

firefox opens the URL in a new tab

when i call

  firefox --private-window

firefox opens a new firefox with an empty tab

Asked by karl 1 week ago

Last reply by karl 5 days ago

password edit page

may I suggest adding the ability to edit the password page fully, including the title of the website for ease of search and memory. not all websites go by a logical name,… (read more)

may I suggest adding the ability to edit the password page fully, including the title of the website for ease of search and memory. not all websites go by a logical name, especially portals.

Asked by metropical 5 days ago

Session loss

Ok, I was using Waterfox before, and then opened some pages I think that is pretty important, then closed the browser and borrowed the computer to the others. But the oth… (read more)

Ok, I was using Waterfox before, and then opened some pages I think that is pretty important, then closed the browser and borrowed the computer to the others. But the others have also used Waterfox I think, because I can‘t restore previous session,There are too many tabs, although there is history but it is almost impossible to retrieve by.these tabs are really important, please tell me if there is any rescue.Some contents are only shown in the case of restore previous session

Asked by liuzekai2002 5 days ago

Last reply by liuzekai2002 5 days ago

Firefox is asking for a Security key to log in to my ledger account. It does not recognize my Thetis fido key for my pc.

When I try to access my Soflare account via ledger nano, I am asked for a security key. When I insert my thetis fido2 key in the USB port of my PC, I get a message from … (read more)

When I try to access my Soflare account via ledger nano, I am asked for a security key. When I insert my thetis fido2 key in the USB port of my PC, I get a message from Windows security from Firefox that "the security key doesn't look familiar" and I can't continue.

Asked by woodda51 5 days ago

indignation

I have been using FVD Speed ​​Dial in my Firefox browser for many years. Yesterday, without prior notice and compulsively disabled it. He had information stored there for… (read more)

I have been using FVD Speed ​​Dial in my Firefox browser for many years. Yesterday, without prior notice and compulsively disabled it. He had information stored there for many years and had also paid for the service. I think it is disrespectful not to have warned me to save the information. It is a shame!

Asked by gordibonita 5 days ago