• Archived

PR_END_OF_FILE_ERROR

I've been not able to access any website 'cause of this PR_END_OF_FILE_ERROR I clearly checked it and connected all the networks but it's not accessing any website, i nee… (read more)

I've been not able to access any website 'cause of this PR_END_OF_FILE_ERROR I clearly checked it and connected all the networks but it's not accessing any website, i need help ASAP

Asked by flamr0342 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Safe Search Filter

Hello. I want to find what level of search filtering is being as default by Firefox. All other browsers I have seen allow users to select "No Filter", "Medium Level Filte… (read more)

Hello. I want to find what level of search filtering is being as default by Firefox. All other browsers I have seen allow users to select "No Filter", "Medium Level Filter" or "Safe/Restricted Filter." I have also seen it called "Restriction Level." Where may I find the page to make this simple and common change? Thank you!

Asked by drsjr.biz 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Bizarre sound issue

When I switch from external speakers to Headset, Firefox (YouTube) continues to play on the external speakers (but not on the headset). Firefox remains present on the vo… (read more)

When I switch from external speakers to Headset, Firefox (YouTube) continues to play on the external speakers (but not on the headset). Firefox remains present on the volume mixer for the EXTERNAL speakers, but does NOT appear on the volume mixer for the headphones.

YouTube on Chrome is working properly.

I have updated my drivers, I have "refreshed" Firefox.

Basically when toggling back and forth between my external speakers (Realtek(R) Audio default Device and Headset Earphone: CORSAIR VOID PRO Wireless Gaming Headset Default Multimedia Device) Firefox is always playing on external speakers regardless.

Asked by anklebaub 2 years ago

Last reply by Bithiah 2 years ago

  • Archived

If you can NOT stop the install of devlools I wil NEVER use your browser again

If you can NOT stop the install of DevTools I will NEVER use your browser again. It is driving crazy WHY? I can remove it but it come back next time I open the browser. I… (read more)

If you can NOT stop the install of DevTools I will NEVER use your browser again. It is driving crazy WHY? I can remove it but it come back next time I open the browser. I have tried every thing online to remove it but noting removes it. Can you help me, PLEASE. HELP, I need HELP. Dennis Lindsay ... ...


edited email and phone# from public and search/spam bots view as this is a public community support forum.

Asked by dlindsay1 2 years ago

Last reply by Paul 2 years ago

  • Archived

firefox hijacked

I clicked on an ad on my local news site and got cryxos hijacking firefox. windows 7. Microsoft security essentials does not catch it but adaware does catch it. The probl… (read more)

I clicked on an ad on my local news site and got cryxos hijacking firefox. windows 7. Microsoft security essentials does not catch it but adaware does catch it. The problem is that it keeps coming back. Is my next step to uninstall firefox and reinstall it?

Asked by nommn 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

recover old bookmarks and passwords

Ok.. I've been allowing Firefox to update on it's own as needed.. But HOW do I get my bookmarks back and passwords?? I've read many of the 'click here' click there res… (read more)

Ok.. I've been allowing Firefox to update on it's own as needed.. But HOW do I get my bookmarks back and passwords??

I've read many of the 'click here' click there results.. but I'm a user.. my first 'computer' was an Atari 800.. (I'm 58)

So.. please tell me.. and also 'WHERE ARE MY bookmarks?' I see the old firefox folder.. but the folders inside are empty?? Like huh?? This is getting a little frustrating.. Please help in 'clear' language.. Thanks

Asked by deryder 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Crashing causing search engine change

Hi Guys, Firefox crashes now and then, and when it does, it changes my default search engine. When this happens, "Browser Default" is added to 'search Shortcuts' and sel… (read more)

Hi Guys, Firefox crashes now and then, and when it does, it changes my default search engine.

When this happens, "Browser Default" is added to 'search Shortcuts' and selected.

To revert back to Google, it has to be selected, and removed.

I have come to the conclusion, that this is a deliberate action, caused by some form of Malware or similar, as it is the only thing that appears to change, and always happens when Firefox crashes.

On the other rare occasions that Firefox crashes, it returns asking to return to previous sessions, and does so without issue - these crashes are extremely infrequent, however, the previous example is like clockwork.

Hoping you can help.

Cheers, Brad

Asked by brad50 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox 92 removed ALL of my bookmarks and settings. How can I get them back?!

I just made the mandatory mistake of updating firefox to 92. Now I have no bookmarks whatsoever, and all of my settings are default crap. I can deal with the settings, … (read more)

I just made the mandatory mistake of updating firefox to 92. Now I have no bookmarks whatsoever, and all of my settings are default crap. I can deal with the settings, but I require my bookmarks.

Mozilla was nice enough to overwrite the prior firefox.exe so I can ONLY access 92 (without bookmarks).

This will probably make me never use firefails again. FFS, mozilla, WTF?

Asked by Neutrinos 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Cannot get into the website

My laptop is giving me this error when i try to get into one site The page isn’t redirecting properly An error occurred during a connection to waris.wasreb.go.ke. "… (read more)

My laptop is giving me this error when i try to get into one site The page isn’t redirecting properly An error occurred during a connection to waris.wasreb.go.ke. "This problem can sometimes be caused by disabling or refusing to accept cookies."

Asked by nyogodo 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

24 Character Recovery Key?

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no lo… (read more)

I am trying to access my firefox account. I have my username, password and a 24 character recovery key (I set this up in 2014). I have changed mobile devices so I no longer have the Firefox token set up in LastPass..so cannot generate the pin. When I try to bypass the pin by using my recovery key - I am only given the option to use a 10digit key, not the 24digit key I was provided in 2014.

Thanks. Any help would be appreciated!!

Asked by ccmmo 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

malware download notice comes back each time I start Firefox

The notice says that 2 of the files I've attempted to download contain malware, and that the 3rd one just failed to download. I've clicked on "clear all downloads" sever… (read more)

The notice says that 2 of the files I've attempted to download contain malware, and that the 3rd one just failed to download. I've clicked on "clear all downloads" several times, but the notice keeps coming back. I've securely trashed these files from my computer download folder, but am concerned that the malware is causing the notice to come back repeatedly. How can I make it go away?

Asked by MLyle 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Bookmarks and history

After a recent update,I noticed the history is no longer being kept, I checked settings all is good there, also, I am unable to create a new bookmark and am unable to del… (read more)

After a recent update,I noticed the history is no longer being kept, I checked settings all is good there, also, I am unable to create a new bookmark and am unable to delete an existing bnookmark. I've gone through some of your help files but am unable to correct this. Is there a way to fix this without losing all my current bookmarks? Looked on the web for help but am unable to fix this.

Thank you in advance Dave Markowski

Asked by sonicjoe 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Always have Firefox prompt for Username & Password (avoiding SSO)

I am trying to access an internal corporate site (IBM Cognos) using Firefox. Assuming it is always or never, I want it to bypass SSO and have Firefox prompt me to enter t… (read more)

I am trying to access an internal corporate site (IBM Cognos) using Firefox. Assuming it is always or never, I want it to bypass SSO and have Firefox prompt me to enter the Username & Password. Is there a way to accomplish this? We are using Firefox 92.0

Thanks in advance, Adam.

Asked by adam.mcilravey 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox won't display ebay.co.uk properly, again, October 2021.

Firefox displays the ebay.co.uk website in some sort of text-only mode. It's unusable. I've fixed this problem in the past by turning off the Enhanced Tracking Protecti… (read more)

Firefox displays the ebay.co.uk website in some sort of text-only mode. It's unusable.

I've fixed this problem in the past by turning off the Enhanced Tracking Protection. It was ok for a while, but today it's broken again.

And ETP is off, but the site still doesn't work.

Asked by music13 2 years ago

Last reply by music13 2 years ago

  • Archived

Ads begin playing in separate little box in lower corner coering content.

Ver 92.01 - I noticed lately that since pop out video has been enabled, now I find webpages automatically starting ads and playing the videos without me clicking or ask… (read more)

Ver 92.01 - I noticed lately that since pop out video has been enabled, now I find webpages automatically starting ads and playing the videos without me clicking or asking for such behavior.

Curious why this has happened without notification and what is the control to stop it?

I would recommend you address this directly with your customers as we might get the idea that this revenue stream is slightly dishonest.

Asked by Michael Waldron 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Garbled text in emails going out

I have a new doctor with a portal I've not used before. When I send a message, it gets garbled. Example: "I’m glad I pursued an elaboration of this report. It was mil… (read more)

I have a new doctor with a portal I've not used before. When I send a message, it gets garbled. Example: "I’m glad I pursued an elaboration of this report. It was mildly comforting as it says “has low malignant probability but does require follow-up." I don’t see a way to do an attachment so I’ll cut and paste." The part I cut and pasted was fine. I am on Firefox 92.0.1 and a Mac Laptop. The previous version of Firefox did this too. In this message, it appears not to like apostrophes or quotation marks specifically. My doctor doesn't appreciate trying to decipher them and I am not happy that he can't read them without a problem since we are talking about a potentially serious problem causing me a lot of anxiety. What is the solution? And when will Firefox fix it so I don't have to each time? Thanks!

Asked by barbarahunt 2 years ago

Last reply by barbarahunt 2 years ago