Firefox Support Forum

Hi,

Using Firefox version 83.0 on MacBook Pro 2019 16 inch model. When I pause a video on any webpage, I hear a sudden loud "crack" sound from the speakers. It also happens when I unpause, jump backward or forward in the video. If I mute the sound of the video and try to pause/unpause, there is no problem.

I checked the same situation with other browsers. There are no problems with them.

I hope there is a solution to this.

Thanks.

Long time Firefox/Mozilla user. Installed/upgraded/migrated on Win, Android, Linux (various distros) over the years.

This might also be relevant to the Sync topic.

Built a new Win 10 system 11/21. Installed Firefox, logged in and Enabled Sync. Installed licensed Adobe photo editing software. No problems. Used for 2 weeks.

Spent 5 months in hospital.

Back home, used new PC for ~45 days; Win 10 went wiggy on me after an update - could not get to Settings menu ya da ya da. It went downhill from there. No identifiable hardware issues (tested memory and (.m2) boot drive, etc

Tried many fixes to Windows while trying to keep user data. Ended up reinstalling Win 10 (multiple times...). System working, but no bookmarks/passwords. Installed Firefox. Of course, it didn't work - understandibly.

Went to old PC, Firefox does not seem to give me the option to *see* my login password); looked up Firefox password (I hated to do it, but with ~500 userid/passwords, I started to let FF manage these a few years back). Found it. Went to new box and logged in. Password error. Digging deeper, it *appears* that the present password was set circa 2015 and the Firefox saved password was set circa 2021.

I've now been fussing with this a week. Searching, searching; trying pretty much everything I can think of. Nothing works.

Any path forward besides changing passwords on all of the involved (~20+) devices?

Now I need to try to recall where I put the recovery key ... (yes, I have since embarked on an extensive backup/restore point campaign which includes backing up backup system software).

duplicate. https://support.mozilla.org/en-US/questions/1388293

If you don't write an answer here publicly, on how to disable updates and stop all pop-ups and automatic downloads of said updates, i will come to your offices within 2 weeks and do something really bad.

Right now I'm giving you a choice. It's all in your hands what happens next. Will you write me an answer for all to see...or will you delete this. Live with the consequences.

Dear Folks, I am new here, Introducing , my name is Pendragon... I've been searching for a solution for ages now, and i can't find it The question is : "HOW do I Set Firefox to open a new tab When opening a link within a Web Page Automatically  ? Reason: I find it very confusing, when the links I open (from the same web page) end up on the same TAB -->I never know how to shut the new page down eg by either clicking the back arrow or close the page (Black X)--> If I choose the wrong option, I loose the original page. Can anyone please suggest a solution? Many thanks

Dzień dobry,

Od czasu jednej z ostatnich aktualizacji, przy każdorazowym otwarciu nowej karty przeglądarka wiesza się na minimum kilkadziesiąt sekund, czasem trochę dłużej. Jak już się "odblokuje" to pracuje normalnie, płynnie, problem występuje tylko przy otwieraniu nowych kart, jest jednak dość irytujący - prośba o pomoc.

When you start typing something to search on the internet, a search suggestions start to appear and they have this blue background color (see the screenshot). How can I change that color to something else? I don't like this blue color, it reminds me of Windows. I searched in about:config for color #0063e1 but there's nothing there, so I'm guessing this will be done by userChrome.css.

Firefox stops working from time to time displaying this error: Hmm. We’re having trouble finding that site.

We can’t connect to the server at google.com.

Then, after several hours, Firefox starts working again.

All other browsers work all the time. The only troubleshooting clue i found is that restarting the computer solves the problem, i.e. browser works after restarting. Then stops again.

I reinstalled Firefox several time. What should be my next step in finding out where the problem is? thnx

after PC format at 05.09.2022, i installed Firefox and loged in my firefox account but i did not get back additions which i used before and my web site accounts and their passwords. i dont know what happend. what should i do to fix it. please help me about it. thanks.

I added NewsGuard as an add-on to my Firefox browser, and it blocks my Facebook posts, so I removed it following the instructions you provided. However, it continues to block my Facebook posts despite removing the Firefox browser and reinstalling it on my Mac. Help!

If i have one tab open, it closes. If I have multiple tabs open, the one on the email page closes. Reading an email or opening an attachment does it. Maybe other things, not sure, but just on that page. Thanks.

Imaging there is some bug in the audio driver on your operating system Any call you made to any audio-playing API will lead to severe problems (e.g. segmentation fault) How can you use firefox in that environment? How to prevent firefox from calling ANY audio-related APIs?

That buggy audio service on my OS is pipewire (bug still exists in latest version 1:0.3.56) Firefox randomly freezes when a sound is played, and the freeze may lasts for minutes

One day when firefox froze again I opened gdb and attached to it Here is partial output of GDB: [New LWP 43932] [Thread debugging using libthread_db enabled] Using host libthread_db library "/usr/lib/libthread_db.so.1". 0x00007fa0f4bb9346 in ?? () from /usr/lib/libc.so.6 (gdb) bt

1. 0 0x00007fa0f4bb9346 in () at /usr/lib/libc.so.6
2. 1 0x00007fa0f4bbbb60 in pthread_cond_wait () at /usr/lib/libc.so.6
3. 2 0x00007fa0c8adeaad in pa_threaded_mainloop_wait () at /usr/lib/libpulse.so.0
4. 3 0x00007fa0adfa7929 in pulse_driver_open () at /usr/lib/libcanberra-0.30/libcanberra-pulse.so
5. 4 0x00007fa0be851b1e in () at /usr/lib/libcanberra.so.0
6. 5 0x00007fa0be851e2d in ca_context_open () at /usr/lib/libcanberra.so.0
7. 6 0x00007fa0be8441e8 in () at /usr/lib/libcanberra-0.30/libcanberra-multi.so
8. 7 0x00007fa0be8445b8 in multi_driver_open () at /usr/lib/libcanberra-0.30/libcanberra-multi.so
9. 8 0x00007fa0be851b1e in () at /usr/lib/libcanberra.so.0
10. 9 0x00007fa0be85255b in ca_context_play_full () at /usr/lib/libcanberra.so.0
11. 10 0x00007fa0be852a2c in ca_context_play () at /usr/lib/libcanberra.so.0
12. 11 0x00007fa0ed8a7ce9 in () at /usr/lib/firefox/libxul.so
13. 12 0x00007fa0eda65ffc in () at /usr/lib/firefox/libxul.so
14. 13 0x00007fa0eda7182d in () at /usr/lib/firefox/libxul.so
15. 14 0x00007fa0eda7062c in () at /usr/lib/firefox/libxul.so
16. 15 0x00007fa0eda70864 in () at /usr/lib/firefox/libxul.so
17. 16 0x00007fa0ecb9db95 in () at /usr/lib/firefox/libxul.so
18. 17 0x00007fa0eb73701c in () at /usr/lib/firefox/libxul.so
19. 18 0x00007fa0e9b88874 in () at /usr/lib/firefox/libxul.so
20. 19 0x00007fa0e9b7796a in () at /usr/lib/firefox/libxul.so
21. 20 0x00007fa0ea70d634 in () at /usr/lib/firefox/libxul.so
22. 21 0x00007fa0eaaa2265 in () at /usr/lib/firefox/libxul.so
23. 22 0x00007fa0eaa29fe0 in () at /usr/lib/firefox/libxul.so
24. 23 0x00007fa0eaa2914e in () at /usr/lib/firefox/libxul.so
25. 24 0x00007fa0eaa2832f in () at /usr/lib/firefox/libxul.so
26. 25 0x00007fa0eaa24160 in () at /usr/lib/firefox/libxul.so
27. 26 0x00007fa0eaa8c429 in () at /usr/lib/firefox/libxul.so
28. 27 0x00007fa0eb1f7d4a in () at /usr/lib/firefox/libxul.so
29. 28 0x00007fa0ea018797 in () at /usr/lib/firefox/libxul.so
30. 29 0x00007fa0ea011194 in () at /usr/lib/firefox/libxul.so
31. 30 0x00007fa0ea00f9f5 in () at /usr/lib/firefox/libxul.so
32. 31 0x00007fa0eadc0a41 in () at /usr/lib/firefox/libxul.so
33. 32 0x00007fa0eb77374d in () at /usr/lib/firefox/libxul.so
34. 33 0x00007fa0eb465d95 in () at /usr/lib/firefox/libxul.so
35. 34 0x00007fa0ea511e17 in () at /usr/lib/firefox/libxul.so
36. 35 0x00007fa0ea5104b0 in () at /usr/lib/firefox/libxul.so
37. 36 0x00007fa0ea50f6ed in () at /usr/lib/firefox/libxul.so
38. 37 0x0000559777cce032 in ()
39. 38 0x00007fa0f4b592d0 in () at /usr/lib/libc.so.6
40. 39 0x00007fa0f4b5938a in __libc_start_main () at /usr/lib/libc.so.6
41. 40 0x0000559777cdd7f5 in _start ()

(gdb)

Yesterday I received a prompt to update Firefox. In the update box it said that passwords/logins would not be impacted. After the update was complete, I discovered that all of my login/password information disappeared. I spent hours yesterday on the forums trying to find a fix. I did move the files from the Old Firefox data into the current profile and yet the logins/passwords are still not there. I am not sure what to do at this point, it's very distressing.

Play duplicate bridge at a website called Bridge Base.com I have played for years on my Macbook pro. I just got a new desktop iMAC, and I was looking forward to my new big screen. When I start playing, all of sudden the page Zooms out of control. I have to go back to playing on my portable computer. What is happening? I contacted Bridge Base, but they don't seem to have a clue. Do you have any ideas?

This has been bothering me for a while, but with the start of a new semester and working on many different machines, it's been happening a lot more frequently. Let me explain:

Problem: My homepage for a new window will seemingly at random change to a file in `file:///usr/share/doc/HTML/index.html` despite my profile having a setting for `browser.startup.homepage` to be `about:home`.

Expected Behavior: I set my homepage to `about:home` and this is respected by the system and does not change.

After some digging, I've tracked down the cause (but not the issue) Steps to reproduce: 1) On my linux desktop (Rocky Linux 8.5 -- a RHEL clone; KDE; Firefox 91.13) I set `browser.startup.homepage` to be `about:home` 2) On a Windows machine (I'm not 100% certain if I can replicate with other non-Windows systems) open firefox and login to my firefox account and run a sync. 3) Back on my linux box, when I open a new window, the homepage has changed to no longer be `about:home`.

What seems to be happening is that a sync will simply delete the `browser.startup.homepage` preference line entirely from the `prefs.js` file for my profile.

On the Windows machines (I have not checked macs, or ubuntu boxes I use), the "default" homepage setting (i.e., what happens when the `browser.startup.homepage` line is deleted from the prefs.js file) goes to `about:home`. On my Rocky Linux box, the "default" setting seems to be inheriting the homepage from a file named `all-redhat.js`. Or at least, I think that's where this comes from.

My temporary solution is to: > In about:config try toggling the preference services.sync.prefs.sync.browser.startup.homepage to false on the laptop / desktop devices. (from: https://support.mozilla.org/bm/questions/1273715 )

I'm guessing this will work for now.

However, my actual question is to track down how these default settings are coming from!

On the linux box, in the directory `/usr/lib64/firefox/defaults/` I have `pref/channel-prefs.js` and `preferences/all-redhat.js`. There is no `mozilla.cfg` or really any way I see that `all-redhat.js` is loaded. The `all-redhat.js` file does have a pref setting for the `browser.startup.homepage` to set it to be `data:text/plain,browser.startup.homepage=file:///usr/share/doc/HTML/index.html`.

The windows boxes are a little different in that they do have a mozilla.cfg that gets explicitly loaded and in the mozilla.cfg sets a homepage in a similar way. However, the behavior, as described above, is different. The `about:home` seems to be a default, despite the homepage setting in mozilla.cfg.

What I'd like to know is: What is the loading priority of these config files, and how is the best way to setup a system that behaves consistently across OSes? While syncing works great for the most part, trying to understand the mechanics of the preference/profile loading is really making me scratch my head! Does redhat (and its clones) just do things differently?

I have a website made with Wix. I have never had problems watching the videos uploaded there until the last update of FF. I can see all the old videos completely but only partially the new ones. That is strange. I asked Wix, and they told me their app works better on Chrome and Edge, so I opened my site in Chrome and Edge and the videos played complete. This problem happens in my PC and in my Android, and only with the last videos I uploaded to my site, which are mp4 type. The site is personal, so I hesitate to give the address to any not related to me, but this time I'll trust on FF volunteers and hope they will act professionally. The address is https://rdz.rocks and the last 2 videos are on My Hobbies/My Music/Christian Music/Vida Eterna and the problem is with the last 2 ones.

Please, only serious help. I do not have time to go back and forth because my help request was not actually read carefully (I have been having a lot of trouble with that lately everywhere I ask for help and it is frustrating). Thank you in advance.

My school uses Savvas Realize for assignments. EVERY other browser opens it perfectly, via the link we are given from the teachers, but I HATE OTHER BROWSERS. It does not automatically log me in like it is supposed to, just constant redirect then sign in screen which will not let me sign in (error message). I made sure all the other browsers were set up as identically as possible to this Firefox. I have tried *every*single* privacy and browsing function to try to unblock the constant redirects. Antivirus is not the problem nor is my VPN. Savvas, the school and the school district do not see anything on their side, & I believe them, since this seems to ONLY be a "on Firefox problem"; not Chrome, Opera GX or Edge. They all work. I even purchased a new laptop!

This STARTED occurring about the middle of last school year, sometime between October-March(?). It just all of a sudden stopped working and never came back. At this point my fingers are pointing to whatever update Firefox had around that time.

Thank you for help.